Thank you for staying with us! We appreciate your feedback!

Hello Sir Paul, so sorry for your disappointments but you booked for a Standard room which only has regular shower, as I checked our property listings on Hotel.com the details of "shower" was not specified but all of our other OTA listings are detailed and specified especially the difference between our Deluxe and Standard room. Re the toilet paper and hand soap, it was in the cabinet, maybe you just didn't noticed but anyway Sir Paul we will be more careful next time and place it to a more visible place. We take these comments as our reference for improvement. Thank you and have a great day.

Thanks for the rating Sir Dariusz! See you again soon!

Hello, we're very sorry if you feel disappointed during your stay, please allow us to express our side, maybe on your next visit please let us know that you prefer a room with hot & cold shower which is the Deluxe room, about the "WI-FI" connectivity, we apologized about it also but unfortunately, we cannot control the stability and speed because it all depends on our service provider, anyway Ma'am/Sir, we already upgraded our Internet facility to give a better service to our guest, about the "permanent residents" yes Maam/Sir, we do have permanent resident staffs, thay are the once who take turns in monitoring the 24hrs CCTV to ensure the safety and security of our guest, we provide padlocks in all of our gates, we just don't lock it permanently due to some guests are arriving late at night and we have to wait for them and accommodate them too, our location may be far from the main road but i'd like to clear out that "we are not located in the middle of a slum", this is a quiet place along residential are with a peaceful community, we offer assistance to guest if they wished to go out, we call tricycle services for them if they ask us to, we offer assistance in any way we can. We hope to serve you again when you return. Again, our deep apologies for all your bad experiences and thank you, we always take these comments as part of our improvement.

Thank you Sir! See you again soon! TRES PENSION

Hello! Thank you for the feedback! We hope to see you again, and we apologized for the "ants" (they are harmless playful ants:) )we didn't even know where they came from, but i guess they too are welcoming you:) Rest assure that we already take actions about it! Always take care! Bye for now! FROM TRES PENSION

Thank you for staying with us! Hope to see you again. :)