숙박 시설 정면
예약 가능 여부 확인

챔피언스 클럽 앤 호텔, 휴스턴 웨스트체이스 여행 후기

4 out of 5
챔피언스 클럽 앤 호텔, 휴스턴 웨스트체이스
6440 W Sam Houston Pkwy S, Houston, TX

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 72개 이용 후기 중 49개" "
평점 8 - 좋아요. 72개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 72개 이용 후기 중 4개" "
평점 4 - 별로예요. 72개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 72개 이용 후기 중 2개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Chhaya

Everything was nice and clean.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
We're so happy that you enjoyed your stay! Please visit us again soon!

10/10 - 훌륭해요

Van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was close to Bellaire where all the Asian restaurants were at. We felt safe with security and was not noisy at all. They upgraded me to a larger room for my birthday and it was so spacious and clean. The bed and blanket was so comfortable. We will definitely be back every time we come to Houston.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Van, we're so thrilled that you enjoyed your stay with us. Please visit us again soon. Happy Birthday once again!

6/10 - 괜찮아요

leung chi 님, greenvale

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is a small casino,need to go through security check entry hotel to my room even not gamble in poker game!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Leung Chi, Though our world-class security team is comprised of consummate professionals, we know it can be an unusual experience when entering a hotel. We have a private member club on the bottom floor that hosts poker games. We always prioritize the safety of our guests and members, ensuring that we have the safest accommodations anywhere in Houston. We do apologize for the inconvenience.

10/10 - 훌륭해요

Jose

답변 제공: General Manager 님, 2024년 2월 27일
We're so happy that you enjoyed your stay with us! Please come visit us soon.

6/10 - 괜찮아요

Wing Pui

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Sorry to see that your experience here with us, was not as enjoyable as you expected. We hope your next stay will be.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 6일
Heather, thank you very much for your positive review. I am pleased that you had a great stay with us. We look forward to seeing you back soon.General Manager

8/10 - 좋아요

Annie 님, Hoschton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
We're thrilled that you enjoyed your stay! Please visit us again soon!

4/10 - 별로예요

Jesica

가족 여행
Bed frame fell apart when just sitting on the bed. Mattress had a HUGE stain on it. Room looks amazing if you don’t look too closely at it. No parking for hotel guests in front of hotel. Gamblers get better treatment than actual guests
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Jesica, we're so sorry that you had a bad experience. We have never had complaints about bed problems or stains, so we are doing a thorough investigation accordingly. If you reach out to us directly, we would love an opportunity to make it up to you in some way. You have our sincere apologies for the inconvenience.

10/10 - 훌륭해요

Hieu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Greetings, Hieu! We're thrilled that you enjoyed your stay with us. We hope that you visit us again soon!

10/10 - 훌륭해요

Huynh

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
We're thrilled that you enjoyed your stay with us, Huynh. Please visit us again soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Strong odor of weed when walk in. The pillow is not as comfortable. Other than that, everything was great
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
We apologize for the odor that came in from another guest. We'll continue to do our very best to police smoking of any kind near the doors.We also apologize that you didn't like our pillows. If you visit us again, please let us know in advance of your trip, and we'll be sure to have softer or firmer pillows to your preference ready for you upon your arrival.We hope that you visit us again soon!

10/10 - 훌륭해요

Dinh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for the positive review Dinh.We hope to see you back soon.General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent Stay
The hotel is decently quiet… room was very clean and receptionist were friendly. Only thing weird is that you can only enter & exit through the front because of the gambling… inconvenient.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
We have a private member club on the bottom floor that hosts poker games. We always prioritize the safety of our guests and members, but we do apologize for the inconvenience. We're glad that your stay was otherwise satisfactory, and we hope you'll visit us again soon!

10/10 - 훌륭해요

Brandonn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
We're thrilled that you enjoyed your stay, Brandonn! Please come visit us again soon.

8/10 - 좋아요

xue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s a small casino hotel, Not recommended to bring children.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Greetings, Xue! Just to clarify, we have a private member poker club on the ground floor. It's only for members and only hosts poker games. We hope you enjoyed your stay. Please visit us again soon!

10/10 - 훌륭해요

Zulfiqar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall my experience was good but they have poker games in the lobby and there was a guy screaming Saturday night in poker lobby.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Zulfiqar, we're so glad that you had an overall good experience. We apologize that there was a guest from a private event in our private member club who was being disruptive in the lobby. We will take precautions to ensure this doesn't happen again. Please come visit us again soon!

10/10 - 훌륭해요

weili

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
We're thrilled that you enjoyed your stay with us, Weili. Please visit us again soon.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
We're so happy that you enjoyed your stay with us! Please come back and visit us soon.

6/10 - 괜찮아요

Liang-san

2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
We're sorry to hear that your stay was just "okay." Please let us know how we could improve for next time. If you reach out to us directly, we'd love to make sure that your next stay is much more enjoyable.

10/10 - 훌륭해요

Viet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family's vacation was comfortable and safe all easy with the hotel Champion Club Westchase Houston
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
We really enjoyed having you, Viet! Please come back and visit us soon.

10/10 - 훌륭해요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My New Go-To Staycation place
Wonderful stay, staff was very accommodating. Bar was very nice and well stocked. Lobby was clean the poker tournaments were fire! The pillows in the room made the stay amazing.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
We're so happy that you had an amazing staycation! We're very much looking forward to your next visit.

10/10 - 훌륭해요

Kaylor

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and clean!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
We're so happy that you enjoyed your stay! Please come visit us again soon.

10/10 - 훌륭해요

Shandolyn 님, Brenham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved this hotel. I think I was drawn to it because the decor is black. My favorite color. However, the room was clean and the bed was comfortable. The water in the shower was hot. It’s hard to find hotels that have true hot hot water. There is a section for poker players, but there is a bar and dining space. Close to a lot of things in the area. I enjoyed. Would stay again
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 10월 23일
Shandolyn, Thank you very much for such a wonderful review. I am happy to hear that you had a wonderful stay with us. We look forward to welcoming you back here to Champions real soon.James GleesonGeneral Manager

4/10 - 별로예요

Sarah 님, Parker

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a hotel for staying unless you are attending the poker club. Strange, Smokey, first room was destroyed, luggage was search coming in each time. Very very odd place to stay. Wouldn’t stay again.
2023년 10월에 2박 숙박함
답변 제공: James 님, 2023년 10월 19일
Good Afternoon Sarah.I am very sorry that you did not have a good experience here at Champions Club Texas.James GleesonGeneral Manager

10/10 - 훌륭해요

Kirk

2023년 10월에 1박 숙박함
답변 제공: Freddy 님, 2023년 11월 4일
Thank you for staying at Champions club, we look forward to have you with us again

10/10 - 훌륭해요

Yussuf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really friendly, and explained in detail the services provided, the room was beyond expectation and I highly recommend this hotel.
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 10월 9일
Good morning Yussuf. Thank you very much for the great review. I am happy to see that you had a wonderful stay with us. We look forward to seeing you back here at Champions.James GleesonGeneral Manager

10/10 - 훌륭해요

Trent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cool place.
2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 27일
Trent, thank you for your positive review and thank you for staying with us here at Champions Houston.James GleesonGeneral Manager

10/10 - 훌륭해요

Thanh

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 11일
Thank you Thanh. We look forward to having you stay here again real soon. I will be sure to share this with our Team Members.James GleesonGeneral Manager

10/10 - 훌륭해요

Kelly

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Could not hear any noise from other neighbors or hallway.
2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 6일
Good Afternoon Kelly,Thank you kindly for the very positive Review. I am very pleased to hear that you had a great stay with us, here at Champions. We look forward to seeing you back here soon.Be Well.James GleesonGeneral Manager

10/10 - 훌륭해요

Brittany

2023년 9월에 3박 숙박함
답변 제공: James 님, 2023년 9월 27일
Brittany, Thank you very much for leaving such a nice Review. I will pass along to our Team. We look forward to seeing you back here at Champions Houston soon.James GleesonGeneral Manager

10/10 - 훌륭해요

Stanley

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the excutive suite and it was large, well appointed and very new and clean.
2023년 8월에 1박 숙박함
답변 제공: James 님, 2023년 8월 25일
Thank you Stanley for your kind review. We hope to see you back here at Champions Club Texas very soon.James GleesonGeneral Manager

10/10 - 훌륭해요

Latisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Stay
Room was exceptionally clean . Staff was amazing even security . Complimentary valet is a plus and buffet was delish ! Will book again soon
2023년 8월에 1박 숙박함
답변 제공: James 님, 2023년 8월 15일
Good Morning Latisha,Thank you for your exceptional review. I am happy to see that you had a great stay with us. We look forward to seeing you back here at Champions Club Texas.James GleesonGeneral Manager

2/10 - 너무 별로예요

Kayli

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: James 님, 2023년 8월 11일
Good Day Kayli.I am sorry that you did not have a great experience here at Champions Club Houston. We will strive to make every guest experience exceptional. Thank you for your feedback.James GleesonGeneral Manager

10/10 - 훌륭해요

Bobette

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 5박 숙박함
답변 제공: James 님, 2023년 8월 2일
Bobette, Thank you very much for the GREAT review! I am so happy to see that you have a wonderful time here at Champions Club. I look forward to seeing you back in the near future.James GleesonGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front door needs to be automatic. It was so uncomfortable juggling it with luggage. The complimentary breakfast only got the poker players was upsetting. The staff has great customer service to include the security. And the room and parking were great.
2023년 7월에 3박 숙박함
답변 제공: James 님, 2023년 8월 1일
Good Morning and thank you for taking the time to share your experience here with us. I apologize for the miscommunication regarding the breakfast. I will follow up with our Travel Partners to have that corrected.We hope to see you back here at Champions Club Texas soon.James GleesonGeneral Manager

8/10 - 좋아요

Andy

2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 8월 21일
Good afternoon Randy.Thank you for the kind Review. We look forward to seeing you back here at Champions Club Texas soon.James GleesonGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: James 님, 2023년 7월 25일
Thank you very much for your kind Review. I am happy to see that you enjoyed your stay with us. I will be sure to share it with the Team.James GleesonGeneral Manager

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 7박 숙박함
답변 제공: James 님, 2023년 7월 25일
Good Afternoon Justin,Thank you for taking the time to share your experience here at Champions Club Texas. We value your feedback and look forward to seeing you return in the future.James GleesonGeneral Manager

4/10 - 별로예요

Mira

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and respectful staff, they try their very best to accommodate but the property itself is old, dirty and needs serious work, not the cheap renovation that has already been done to it. The room and bathroom we’re both dirty upon check in. The bathroom had bugs and random peoples’ hairs in the shower wall. The bedrooms carpet was sticky and had an odd stench upon entering. The bed sheets and pillows were also stinky. I had them replaced later which helped a little but the pillows have no form/body and need to all be replaced. Please keep in mind this “hotel” doesn’t have cribs and while we were there there was no room service, no pool or hot tub access. There was also a sign posted in the elevator “in case it breakdowns”. Coming here with our baby we felt VERY uncomfortable to the point where we had to checkout early. We were charged for the first 2 nights we stayed but refunded the rest of the week we were supposed to stay till.
2023년 7월에 5박 숙박함
답변 제공: James 님, 2023년 7월 24일
Hello Mrs. Cruz,I am very sorry that you had a less than excellent stay with us here at Champions. I will certainly address these issues with my Housekeeping Team to ensure that it will not happen again. I hope you will provide us another opportunity if you are in the area.James GleesonGeneral Manager

10/10 - 훌륭해요

Tonya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff and service were great. The room was quiet and comfortable. The food is incredible. Overall, a great stay.
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 25일
Good Afternoon Tonya,Thank you kindly for the wonderful Review. I am very pleased to hear that you had an outstanding stay with us. I will be sure to share your comments to our Team Members.We look forward to seeing you back here at Champions Club Texas soon.James GleesonGeneral Manager

10/10 - 훌륭해요

Alexia

2023년 7월에 2박 숙박함
답변 제공: James 님, 2023년 8월 10일
Alexia,Thank you very kindly for the Great Review. I am pleased to see that you had a wonderful stay with us. We look forward to welcoming you back here at Champions Club Texas.James GleesonGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is clean, check in was quick. Decor is more modernize than your average hotel. We enjoyed our stay.
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 17일
Thank you for the kind words and review. We look forward to seeing back here soon.James GleesonGeneral Manager

8/10 - 좋아요

Jane

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I did have some issues with the cleanliness and condition of the room but Liz and Monica went above and beyond to try and get me situated. Aside from that situation, I must say that the hotel staff are all so very lovely and friendly. Even security were very friendly and made me feel safe to have them around; both inside and outside the hotel.
2023년 7월에 2박 숙박함
답변 제공: James 님, 2023년 7월 17일
Hello Jane. Thank you for the kind words. I am happy to hear that the Staff treated you well. I will be sure to recognize them for doing a great job. If you are ever back in town, we look forward to seeing you back here at Champions.James GleesonGeneral Manager

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 17일
Thank you Maurice for the nice review.I will be sure to share it with the Team.James GleesonGeneral Manager

10/10 - 훌륭해요

Daniel Campana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel. Customer service is beyond reproach. Classy, elegant, and reasonable. I'm not a bot. No joke, this place is legit. Only problem's are.. No entrances other than the lobby, and no laundry facilities.
2023년 7월에 4박 숙박함
답변 제공: James 님, 2023년 7월 17일
WOW Daniel. Thank you very much for the great review. We look forward to seeing you back here soon.I will be sure to share your comments with the TeamJames GleesonGeneral Manager

4/10 - 별로예요

Dominique

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 12일
Good Morning Dominique. Thank you for staying with us here at Champions. Can you kindly share more information about your stay with us? I would like to try to improve your stay the next time you are with us.James GleesonGeneral Manager

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was kind and helpful. Very safe and clean. They just need firmer pillows.
2023년 7월에 3박 숙박함
답변 제공: James 님, 2023년 7월 11일
Good Afternoon Laura.Thank you very much for the GREAT Review. I am happy that you had an enjoyable stay with us. Please let us know when you will be visiting again and I will be pleased to provide you with firmer pillows.I look forward to seeing you again.James GleesonGeneral Manager

10/10 - 훌륭해요

Pheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking with valet. Clean and beautiful rooms. AC in rooms working and not loud. Friendly staff. Food and bar was amazing!
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 11일
Good Afternoon Pheng.Thank you for the positive comments. I will be sure to share them with our Team. We look forward to seeing you back here at Champions Club soon.James GleesonGeneral Manager

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 11일
Good Afternoon Lynn.I wanted to take the time to Thank you for the positive review you left for us. I will be sure to share with our Team.We look forward to having you back here at Champions Club in the future.James GleesonGeneral Manager

2/10 - 너무 별로예요

THAO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff give me the key and the room is dirty, not clean at all.
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 7월 12일
Good Afternoon Thao. I sincerely apologize for the dirty room. I hope that you will provide us an opportunity to make this up to you. Please contact me directly when you would like to come back. I will make the reservation personally.Thank you.James GleesonGeneral Manager