로비 라운지, 야외에서 식사, 매일 오픈

디 아카데미 - 스몰 럭셔리 호텔스 오브 더 월드 여행 후기

5 out of 5
디 아카데미 - 스몰 럭셔리 호텔스 오브 더 월드
21 Gower Street, Bloomsbury, London, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 470개 이용 후기 중 277개" "
평점 8 - 좋아요. 470개 이용 후기 중 126개" "
평점 6 - 괜찮아요. 470개 이용 후기 중 44개" "
평점 4 - 별로예요. 470개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 470개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
런던박물관이 근처에 있으며 대학가에 위치하여 편의성이 좋음 대중교통에 대해서는 나쁘지 않은 정도의 위치
2019년 10월에 4박 숙박함
답변 제공: Gaetano 님, 2019년 12월 14일
Dear valued guest, Thank you very much for your great review. Once again, many thanks for choosing The Academy as your accommodation. We look forward to welcoming you back in the near future. Kind regards, Gaetano Algozino - Duty Manager

10/10 - 훌륭해요

Bora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
This hotel was the most memorable on this trip. I stayed here for consecutive 5 days and everyday I stayed was all good. All the staff were so nice and humorous, and they took care of me warmly. The shower booth was a little small, but there was no problem using it.The bed was appropriate for good sleep. The breakfast meal was simple but nutritious and the place for meal was so cozy. The internet connection via wifi was well-working. Most of all, the location was perfect for sightseeing alone in London. It was close enough to walk to museums, galleries and the West End, and was not at all dangerous as it was located on a big street when walking late after night watching musicals.
2019년 1월에 5박 숙박함
답변 제공: R 님, 2019년 1월 30일
Dear Guest thank you for your great feedback and comments, truly highly appreciated and we are looking forward to see you soon again. With best wishes R Gresch Hotel Manager

6/10 - 괜찮아요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The walls are very thin, so you can hear every noise. The rooms were also very stuffy and hot, only one attendant was helpful with this issue on our last night.
2024년 3월에 6박 숙박함
답변 제공: Felix 님, 2024년 4월 5일
Dear Erin,Thank you for taking the time to provide us with your detailed feedback. We sincerely apologize for any inconvenience you encountered during your stay due to the thin walls and the resulting noise disturbances. We understand how disruptive this can be and regret any discomfort it may have caused.Regarding the issue of the rooms feeling stuffy and hot, we truly regret any discomfort you experienced. Our aim is to ensure that all our guests have a comfortable and enjoyable stay, and we apologize for falling short in this regard. It's concerning to hear that this issue persisted throughout your stay, and we appreciate your patience as we worked to address it.We are pleased to hear that one of our attendants was able to assist you on your last night. However, we understand the importance of consistent and prompt assistance, and we apologize if this was not provided consistently throughout your stay.Please be assured that your feedback has been taken very seriously, and we are actively working to address these issues to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements to enhance your experience with us.If there's anything else you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Marion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elegant property. Excellently situated for British Museum, theatres and Kings Cross. Very good continental breakfast. Quiet, charming bar for a light informal meal.
2024년 3월에 4박 숙박함
답변 제공: Felix 님, 2024년 3월 28일
Dear Marion,Thank you for sharing your experience with us. We are delighted to hear that you found The Academy Hotel to be an elegant property and that our location was excellently situated for your needs, including access to the British Museum, theatres, and Kings Cross.We are pleased to know that you enjoyed our very good continental breakfast and found our quiet, charming bar suitable for a light informal meal. Your kind words are greatly appreciated and motivate us to continue providing exceptional service to all our guests.Thank you for choosing The Academy Hotel, and we look forward to welcoming you back for another enjoyable stay.Warm regards,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location between the museum and the main London train station , great staff and excellent breakfast. Rooms are a little small and older but quiet. Enjoyed the stay there
2024년 2월에 2박 숙박함
답변 제공: Andreea - Duty Manager 님, 2024년 3월 3일
Dear Steven, Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our prime location nestled between the museum and the main London train station. Our dedicated staff works hard to ensure each guest has a memorable experience, and we're delighted that you found them great. It's fantastic to know that you relished our excellent breakfast offerings as well.Please be assured that we have taken note of your feedback regarding the room size. While our rooms may be cozy, we strive to provide a comfortable and tranquil environment for our guests to rest. Your satisfaction is important to us, and we're pleased to hear that you found your stay enjoyable overall.We look forward to welcoming you back on your next visit to London! Best wishes,Andreea

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스
Location great, staff very friendly, professional and attentive. Hotel is very tastefully appointed and decorated. We stayed in one of the Bloomsbury Suites and on arrival the Toilet had a strong sewage smell from the drains. Tried the usual, flushing the loo and running water down all drains but to no avail. Were rushing out for dinner and reported to duty manager - housekeeping tried their best with cleaning products but on return it only masked the smell and in the morning we asked to move rooms. Hotel had been full on the Friday night and we had to wait till other guests had checked out. It was my daughters wedding that day and she was getting ready in our room for the registry office just after lunchtime. The staff moved all of belongings to a new suite while we were out for the day/ evening celebrating with family. We were given a welcome complimentary gift for our troubles. Whilst the staff dealt with the issue effectively and as quickly as possible. However my only disappointment was somebody must have known about the problem and the room should not have been let in the first place. I would be amazed if a previous guest or housekeeping hadn't noticed the overpowering sewage smell. On balance it wouldn't stop me staying at the academy again.
2024년 2월에 2박 숙박함
답변 제공: Caterina - Front Office Manager 님, 2024년 3월 9일
Dear Stuart,Thank you for sharing your experience with us, and congratulations on your daughter's wedding! We're pleased to hear that you found our location great and our staff very friendly, professional, and attentive. We're also glad that you appreciated the tasteful decoration of our hotel.However, we apologize for the inconvenience you experienced with the sewage smell in your room. We understand that this was not the ideal start to your stay, especially on such an important day. We're grateful for your understanding as our team worked to resolve the issue as quickly as possible and accommodate your needs by moving you to a new suite.Your feedback regarding the initial room is appreciated, and we will investigate the matter further to ensure that similar issues are prevented in the future. It's important to us that all our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this instance.We're glad to know that despite this issue, you would consider staying with us again. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. Thank you for choosing The Academy.

10/10 - 훌륭해요

Tugce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay!
2024년 2월에 1박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 21일
Dear Tugce,Thank you so much for your kind words and for sharing your fantastic experience with us! We are thrilled to hear that you had a wonderful stay at The Academy Hotel.Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we are delighted that we succeeded in meeting your expectations.We truly appreciate your support and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

Gaetan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
in general its good heating system not efficient but supply small heater
2024년 2월에 3박 숙박함
답변 제공: Felix 님, 2024년 2월 21일
Dear Gaetan,Thank you for sharing your feedback with us. We are glad to hear that overall, you had a positive experience during your stay.We apologize for any inconvenience caused by the inefficiency of the heating system. Your comfort is important to us, and we appreciate your understanding as we work to address this issue. This has been reported to the appropriate department to address this issue.Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Would stay again
2024년 2월에 2박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Michael,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's great location.We strive to provide an exceptional experience for all our guests, and we're thrilled that you would consider staying with us again.We look forward to welcoming you back on your next visit!Best regards,FelixDuty ManagerThe Academy Hotel

6/10 - 괜찮아요

Kay

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Overall, a very comfortable stay with a very comfortable bed, clean linen and towels. However, the en suite was probably one of the smallest I have ever had to use. As a 5ft 4" size 10 lady, I could only sit sideways on the toilet and struggled to get in the shower then close the door. The air conditioning could not be set below 19 and was incredibly loud. There were also water stains on the carpet/curtains which I wouldn't usually expect in an SLA property. The biggest issue for me though is that on check-in, I was asked for my physical credit card so the staff member could take an advance of £30 from my account in case of damages. This wasn't a notional but an actual payment. When I later asked who would make the decision on whether or not there had been any damage, I was told that this wasn't the case, it was in case of theft or use of mini bar and that I would be refunded within 5 days. So the hotel took £30 from my current account and I am now waiting for a refund.
2024년 2월에 2박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Kay,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words regarding the comfort of our bed and the cleanliness of our linen and towels.We are sorry to hear about the challenges you experienced with the size of the en suite, as well as the limitations with the air conditioning and the presence of water stains. Your comments have been noted, and we will work diligently to address these issues to ensure a more comfortable experience for our guests in the future.Regarding the pre-authorization of 30 from your credit card, we apologize for any confusion or inconvenience this may have caused. Rest assured, this is a standard procedure in many hotels to cover any potential incidentals. We understand your concerns, and we will review our communication process to ensure that it is clearer for our guests in the future. The pre-authorized amount is automatically released right after the checkout and it takes three to four working days depending on the type of bank you use and the destination as well. We will surely look into this to make sure it is released back to your account.We value your feedback as it helps us to improve our services, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,FelixDuty Manager

10/10 - 훌륭해요

Marlise 님, OTTAWA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, staff very kind and attentive, hard working, did everything necessary to help us. Third floor room was a great choice for less noise from other rooms. Breakfast was great, boiled eggs were included in price, coffee was great, abundance of fresh fruits, breads, pastries. Cozy bed and great quality linens. Thank you for a great stay!
2024년 2월에 7박 숙박함
답변 제공: Andreea 님, 2024년 2월 11일
Dear Marlise, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team went above and beyond to ensure your comfort. It's wonderful to know that you appreciated the variety and the excellent breakfast offerings. Your kind words about our cozy beds and high-quality linens are greatly valued. We're delighted to have had the opportunity to host you, and we hope to welcome you back for another exceptional stay in the future!Warmest regards,AndreeaDuty Manager

10/10 - 훌륭해요

Alison

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff couldn’t be kinder, and this place is great. We were two friends traveling from the US and each booked a twin room, we stayed for a week. Yes, the rooms were on the small side but there’s plenty of storage for your things and they let you stash your suitcases downstairs. Comfy, cozy rooms with generous amenities, decent heat. The common areas are great for hanging out, respectably stocked bar. Cannot image a better location. Stay here and be happy you did! And oh-the neighborhood restaurants around the corner are fabulous, as is the bookstore!
2024년 1월에 7박 숙박함
답변 제공: Felix 님, 2024년 2월 2일
Dear Alison,Thank you so much for your fantastic review! We are delighted to hear that you and your friend enjoyed your stay with us.It warms our hearts to know that our staff's kindness made a positive impression on you. We strive to create a welcoming atmosphere, and it's gratifying to hear that you found our place great.We appreciate your understanding about the size of the rooms and are pleased that the storage options and the ability to stash suitcases downstairs met your needs. It's wonderful to hear that you found the rooms comfy and cozy with generous amenities and decent heat.We're glad you enjoyed our common areas and the respectably stocked bar, providing a welcoming space for relaxation. Knowing that you couldn't imagine a better location is music to our ears.We're also thrilled that you explored the neighborhood and enjoyed the fabulous restaurants around the corner. The positive mention of the bookstore is especially appreciated.Once again, thank you for choosing to stay with us and for taking the time to share your detailed and positive feedback. We hope to welcome you back in the future!Best regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Bloomsbury Suite was fabulous!
This hotel was a fabulous experience. We managed to bag the Bloomsbury Suite for 60% off during the down season. I checked the reservation again and saw that same booking made just a month later than we did would have been 2.5 times the price. Keep an eye out for that deal. The staff at check in were prompt and polite. At check out, they minded our bags until we returned to collect them for our flight. Every time I had a question or a request for towels, toiletries etc. they had it sorted by the time I returned to the room. The room was cleaned each afternoon and turned down each evening. The room itself was spacious and comfortable. A really lovely suite in very central London for an extremely reasonable price. The hotel itself is very nice if a little small. Perfect for couples or people who like to travel low key. There was pleasant looking and busy bar that I didn’t manage to use during my stay. There was a tranquil and cosy library that I did use. A very pleasant place indeed to spend some time. Breakfast was served continental with an option for hot food. My only major complaint was that it was not made fully clear to me at reception that the hot breakfast was an extra charge. It did say on the menu that there was a £15 pound charge for continental and hot breakfast, but having already payed for breakfast online, I assumed that was included. I probably should’ve asked. The breakfast itself was also a little limited but you can forgive that of such a small hotel.
2024년 1월에 3박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fabulous stay at our hotel and that you managed to secure such a great deal on the Bloomsbury Suite during the off-season.We're delighted to know that you found our staff to be prompt, polite, and attentive to your needs throughout your stay. It's our priority to ensure that our guests have a comfortable and enjoyable experience, and we're pleased that we could accommodate your requests efficiently.We're glad you enjoyed the spacious and comfortable room, as well as the tranquil library and other amenities. Your feedback about the breakfast pricing is valuable to us, and we apologize for any confusion caused. We will review our communication to ensure that it is clearer for our guests in the future.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Guest,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience during your stay with us.Your kind words mean a lot to our team, and it's always wonderful to know that our efforts to provide excellent service and accommodations are appreciated by our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and awesome property.
2024년 1월에 2박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Manuel,Thank you for your fantastic review! We're delighted to hear that you found our staff to be great and our property awesome.It's always our goal to provide exceptional service and a wonderful experience for our guests, and we're thrilled that we succeeded during your stay.We hope to have the pleasure of welcoming you back soon for another enjoyable stay with us.Best regards,FelixThe Academy Hotel

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5* all the way
Have reviewed the academy before but it is worthy of another. To put it simply, if you want 5 star accommodation with 5 star customer service for the duration of your stay in London then stay at this hotel.
2024년 1월에 1박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear David,Thank you so much for your continued support and for taking the time to leave another glowing review of our hotel.We're thrilled to hear that you consistently experience 5-star accommodation and customer service during your stays with us. Providing exceptional service and accommodations is our top priority, and we're delighted that we continue to meet your expectations.We truly appreciate your loyalty and recommendation. It would be our pleasure to welcome you back for another outstanding stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Freddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Freddy,Thank you for your fantastic review! We're delighted to hear that you found our staff to be great and our property awesome.It's always our goal to provide exceptional service and a wonderful experience for our guests, and we're thrilled that we succeeded during your stay.We hope to have the pleasure of welcoming you back soon for another enjoyable stay with us.Best regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

HONGBING

Very good location
2024년 1월에 3박 숙박함
답변 제공: Felix- Duty Manager 님, 2024년 2월 24일
Dear Hongbing,Thank you for your review! We're glad to hear that you found our location to be very good.We strive to offer our guests a convenient and accessible location to enhance their overall experience. We hope you had a great time exploring the area.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Felix Duty ManagerThe Academy Hotel

10/10 - 훌륭해요

LINDA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Ida 님, 2024년 2월 14일
Dear Mrs. LindaThank you for choosing to stay with us at The Academy Hotel.We appreciate your positive review of 10/10 and are happy that you had a fantastic time during your stay. We hope to have the chance to welcome you again for another amazing experience.Kind regards,

4/10 - 별로예요

Jennifer

출장 여행
별로예요: 객실의 편안함
Jag bokade enkelrum och gick först ett rum på 6 (!) kvadrat på vinden (ca 10 trappor upp utan hiss). Enligt bokningen skulle ett enkelrum vara 14 kvm. Klagade och gick ett annat rum i källaren (!). Detta var större men kylig luft blåste rakt igenom fönstren och otroligt mycket ljud från trafiken utanför, vilket gjorde det svårt att sova på nätterna. Bra kontental frukost, bra städning och bra service men rummet motsvarade INTE förväntningarna. Inget hotell för dig som har svårt för att gå i många trappor. Ser finare ut på bilderna än vad det är.
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Scammed by the photos, don’t recommend
Not a 5* hotel. Air-con in the room doesn’t work. Felt slightly scammed by booking a room that “included breakfast” only to discover that if you want an actual hot breakfast you have to pay extra. Walls are paper thin so you can hear everything next door.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Helen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay for a bit of luxury close to West End theatres. Especially nice to have a small but perfect single room to the same level as larger rooms.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mika

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were fabulous. Had an issue with my room and they couldn’t have been more understanding in moving me. Breakfast was tasty, with plenty of options. Near Warren Street underground, an easy walk to Leicester Square, and Store Street just around the corner for wonderful independent coffee shops and wine bars. Would stay again!
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Ulf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trevligt hotell
Det är ett välskött hotell med trevlig personal som är snabba på att hjälpa till. Exempelvis saknades det värme på rummet och då ordnade de ett element till mig. Lite förvånad över att inte det serverades ägg och bacon till frukost, eftersom det nästan varit standard på alla andra hotell jag varit på i Europa. Men, skön säng och hotellets läge är bra.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A gem of a hotel!
Lovely hotel in the centre of Bloomsbury with a great interior and friendly, helpful staff.
2023년 10월에 2박 숙박함
답변 제공: Felix 님, 2023년 10월 30일
Dear Alison,Thank you for taking the time to leave such a wonderful review of your stay at our hotel. We're delighted to hear that you enjoyed your time with us and that you found our location, interior, and staff to your satisfaction.Our team takes pride in providing exceptional service, and it's rewarding to hear that their friendliness and helpfulness made a positive impact on your experience.Your feedback is invaluable to us as it helps us maintain our high standards and continually improve. We're glad to have had the opportunity to host you, and we hope to welcome you back for another great experience in the future.Once again, thank you for choosing our hotel, and we look forward to serving you again soon. Your satisfaction is our top priority, and we are committed to providing excellent stays for our guests.Kind regards,FelixDuty ManagerThe Academy Hotel

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was in a good location. Walking distance to theatres. Was in a basement room. Carpet quite dirty and the stairs down to both the room and the breakfast room were quite steep which elderly mother find difficult, particularly as there was no handrail down to breakfast room. Wouldn’t class this as a 5* hotel.
2023년 10월에 2박 숙박함
답변 제공: Felix 님, 2023년 10월 30일
Dear Catherine,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your feedback as it helps us improve our services.We're pleased to hear that you found our location convenient and within walking distance of theaters. However, we're sorry to hear that you encountered some issues during your stay, and we sincerely apologize for any inconvenience.Your comments about the basement room, the cleanliness of the carpet, and the steep stairs down to the room and breakfast area are noted. We take your feedback seriously, and we are actively working to address these concerns. We are committed to providing a comfortable and accessible experience for all of our guests, and we will certainly look into ways to make necessary improvements, including the addition of handrails where needed.We understand that you wouldn't classify this as a 5-star hotel based on your experience, and we apologize that we fell short of your expectations. Your feedback is invaluable to us, and it provides us with an opportunity to make necessary changes and ensure that future guests have a more enjoyable stay.We hope that you'll consider staying with us again in the future so that we can demonstrate the improvements we're making. Please don't hesitate to reach out to us directly if you have any further comments or concerns, and we'll do our best to ensure a more comfortable and pleasant experience.Thank you again for choosing our establishment, and we look forward to the chance to serve you better on your next visit.Kind regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Jacqueline 님, Boise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cute hotel in a great location near a park, restaurants, museum. The hotel was not notified about our VIP "perks" and when asked they needed to contact Expedia, once that happened we received a small bottle of wine and they were able to upgrade our room for three of our five nights (which was a wonderful room!) Breakfast was quite nice and there were a couple of nice lounge areas where we enjoyed resting after busy days! They also had a nice courtyard where we enjoyed a bottle of champagne that we brought with us from France (the patio was not too clean, however, we had to wipe off the chairs and table prior to our use but once that was done it was very peaceful and comfy!)
2023년 9월에 5박 숙박함
답변 제공: Felix 님, 2023년 10월 30일
Dear Jacqueline,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your detailed review and the time you've taken to provide us with your thoughts.We're delighted to hear that you found our hotel cute and enjoyed its great location near the park, restaurants, and museum. It's rewarding to know that you appreciated the small bottle of wine and the room upgrade once the issue with the VIP perks was resolved. We strive to make every guest's stay special and comfortable.We're glad to hear that you found the breakfast quite nice and enjoyed our lounge areas. The courtyard, while providing a peaceful and comfy space, has given us valuable feedback regarding its cleanliness, and we apologize for the inconvenience you faced. We'll address this issue to ensure a more pleasant experience for our guests.Your feedback is essential to us as it helps us maintain our high standards and make necessary improvements. We appreciate your support and hope you'll consider staying with us again in the future. Please feel free to reach out to us directly if you have any further comments or concerns. We're here to ensure a more enjoyable stay on your next visit.Thank you again for choosing our hotel, and we look forward to the opportunity to serve you better in the future. Your satisfaction is our top priority.Kind regards,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

rodrigo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
I just went to sleep, comfortable beds
2023년 10월에 1박 숙박함
답변 제공: Caterina - Front Office Manager 님, 2023년 10월 6일
Dear Rodrigo,Thank you for taking the time to provide us with your nice feedback. We're happy to hear you enjoyed your stay with us and look forward to welcoming you back again very soon

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
No elevator & not luxury
I'm very surprised to find it part of the SLH group. There's no elevator, and I had to hike up 57 steps every time to my room. I have a bad hip, which only made the situation worse. The stair motion lights come on, but when you're about halfway up the flight. The railing is rickety. Holes in the walls along the stairs, including a fire alarm that's literally hanging out of the wall. They did have signs up "wet paint" and "pardon the mess", so it looks like they're working on it, but I'm shocked at how bad it had to get before they started the work! Room was ok, but no full length mirror, dark & very tiny shower. Walls are paper thin so I could hear conversations from others, and the door had enough of a gap for the light to shine through all night (yes, the ONLY light that stayed on in the hallway was outside my room). Staff were wonderful, lobby & sitting area are nice, as well as the bar. Breakfast was fine, and staff pleasant. Area is nice for easy transportation, walkable, restaurants, etc. I won't stay again because of the elevator situation. Had I known there wasn't one, I'd have stayed elsewhere.
2023년 9월에 3박 숙박함
답변 제공: Felix 님, 2023년 9월 29일
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We value all guest comments, as they help us continually improve our services and facilities.I'm truly sorry to hear that your stay was not entirely satisfactory due to the elevator situation and other inconveniences you experienced. Your comfort and safety are our top priorities, and I understand that the 57 steps to your room, along with the stairwell conditions, were challenging, especially with a bad hip. We take your concerns seriously, and I want to address them. We apologize for the lack of an elevator, which can indeed be a hindrance for guests with mobility issues. We are actively exploring options to address this concern. The issues you mentioned about the stairwell are certainly not reflective of our standards, and I assure you that we are working diligently to rectify these maintenance concerns promptly.Your comments regarding the room size, amenities, and soundproofing are appreciated. We will look into these aspects to ensure a more comfortable stay for all our guests.We are pleased to hear that you found our staff to be wonderful and enjoyed our lobby, sitting area, bar, and breakfast. We take pride in our service and the atmosphere we provide in these areas.Once again, we apologize for the inconveniences you faced during your stay, and we hope that you might reconsider staying with us in the future as we work to improve our facilities. If you have any further comments or questions, please don't hesitate to reach out to us directly. We value your feedback and use it to enhance our guest experience.Thank you for choosing us for your recent stay, and we wish you safe travels in your future endeavors.Sincerely,FelixDuty ManagerThe Academy Hotel

4/10 - 별로예요

Lucy 님, Paddington

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is absolutely not a 5 Star property. My list of issues is too long to waste time writing a review as I’d just like to move on forget I ever stayed there. Some people seem to like this hotel but I hated it.
2023년 8월에 3박 숙박함
답변 제공: Felix 님, 2023년 9월 29일
Dear Lucy,Thank you for taking the time to share your feedback, though I'm truly sorry to hear that your experience at our property did not meet your expectations. We take all guest comments seriously, as they provide us with valuable insights for improvement.I regret that your stay did not live up to the 5-star experience you anticipated, and I understand that you had several concerns that left you dissatisfied. While you have chosen not to detail the specific issues in your review, your opinion is important to us, and we are committed to making necessary improvements.Our goal is to ensure that every guest enjoys their stay with us, and we are constantly striving to provide exceptional service and accommodations. It's disheartening to hear that we fell short during your visit.If you ever decide to give us another chance in the future, please don't hesitate to reach out to us directly so that we can address your concerns and provide you with a more enjoyable stay. Your comfort and satisfaction are of utmost importance to us.Once again, I apologize for your less-than-satisfactory experience, and we hope to have the opportunity to welcome you back and make amends for any past shortcomings.Sincerely,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in quiet Bloomsbury within easy walking distance to eg the subway, Soho, British Museum etc. The only downside was the breakfast which was surprisingly basic with eggs served cold (perhaps a British thing) and dry rubber like croissants. Charming building with a nice garden but the walls of the corridors are all empty, some paintings etc would make the hotel feel a lot more like home.
2023년 8월에 2박 숙박함
답변 제공: Felix- Duty Manager 님, 2023년 8월 29일
Dear David,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location in quiet Bloomsbury, which offers easy access to popular destinations like the subway, Soho, and the British Museum. We apologize for any disappointment you experienced with the breakfast. Your comments about the cold eggs and croissants are duly noted, and this has been addressed to the appropriate department.We appreciate your kind words about our charming building and garden. Your suggestion regarding the corridors is valuable, and there's ongoing maintenance to renovate the building such as adding paintings and decorations to create a cozier and more homelike atmosphere throughout the hotel.We hope you'll consider staying with us again in the future, and we'll do our best to ensure a more enjoyable experience. Your feedback helps us continually enhance our guests' stay. Thank you once again for choosing our hotel and for sharing your thoughts.Kind regards,FelixDuty Manager

10/10 - 훌륭해요

christie

2023년 8월에 4박 숙박함
답변 제공: Felix- Duty Manager 님, 2023년 8월 28일
Dear Christie,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Our team works hard to provide the best service and accommodations possible. We hope to welcome you back again in the future!Best regards,FelixDuty Manager

4/10 - 별로예요

Carlos Espinosa

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Very dangerous having very small stair to down to the bathroom, no elevator having my room 3 floors up etc
2023년 8월에 6박 숙박함
답변 제공: Felix 님, 2023년 9월 22일
Dear Carlos,Thank you for sharing your feedback regarding your recent stay with us. We take your comments seriously and genuinely appreciate your input.We apologize for any inconvenience you experienced due to the size of the stairs and the absence of an elevator. The safety and comfort of our guests are of paramount importance to us, and we deeply regret that our accommodations did not meet your expectations in this regard. We understand how essential it is for our guests to feel safe and comfortable during their stay.Your feedback is invaluable, and we will certainly take it into consideration as we continually work to improve our property. In the future, we recommend mentioning your specific requirements or concerns during the booking process, so we can do our best to assign you a room that suits your needs and preferences.We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay. Please do not hesitate to reach out to us directly if you have any further comments or suggestions.Thank you for choosing our hotel, and we hope to welcome you back in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Sheik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming boutique hotel in Bloomsbury, convenient for ambling over to Covent Garden. Small but well appointed rooms. Friendly and excellent service. Only issue was they are undergoing some external repairs and the workmen start banging at 8:00 am.
2023년 8월에 2박 숙박함
답변 제공: Felix 님, 2023년 9월 22일
Dear Sheik,Thank you for taking the time to share your thoughts on your recent stay at our charming boutique hotel in Bloomsbury. We appreciate your feedback and are delighted to hear that you found our location convenient for exploring Covent Garden and that you enjoyed your stay in our well-appointed rooms.We are sorry to hear about the disturbance caused by the external repairs and the early morning noise. Please accept our sincere apologies for any inconvenience this may have caused you during your stay. We understand that a peaceful environment is crucial for our guests, and we will certainly take steps to minimize any disruption from external work in the future.Your comments are invaluable to us as we continually strive to improve our guest experience. We hope that this isolated incident does not deter you from considering us for your future visits to Bloomsbury, and we would love the opportunity to provide you with a more tranquil stay.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future.Warm regards,FelixDuty ManagerThe Academy Hotel

8/10 - 좋아요

Marco

좋아요: 직원 및 서비스
2023년 8월에 4박 숙박함
답변 제공: Felix 님, 2023년 9월 22일
Dear Marco,Thank you so much for taking the time to share your wonderful feedback and for rating our hotel a good score. We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team strives to provide the highest level of service and comfort to our guests, and it's truly rewarding to know that we met your expectations. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even more memorable, please don't hesitate to share.Once again, thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Frederik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Felix 님, 2023년 9월 22일
Dear Frederik,Thank you so much for taking the time to share your wonderful feedback and for rating our hotel a perfect 10 out of 10! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team strives to provide the highest level of service and comfort to our guests, and it's truly rewarding to know that we met your expectations. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even more memorable, please don't hesitate to share.Once again, thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,FelixDuty ManagerThe Academy Hotel

10/10 - 훌륭해요

Susan J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Felix 님, 2023년 9월 22일
Dear Susan,Thank you so much for taking the time to share your wonderful feedback and for rating our hotel a perfect 10 out of 10! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team strives to provide the highest level of service and comfort to our guests, and it's truly rewarding to know that we met your expectations. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even more memorable, please don't hesitate to share.Once again, thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,FelixDuty ManagerThe Academy Hotel

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Felix 님, 2023년 7월 20일
Dear Michael,Thank you for choosing to stay with us and for taking the time to provide a rating for your recent visit. We truly appreciate your positive feedback and are delighted to see that you had a great experience during your stay at our hotel. We are thrilled to know that you enjoyed your time with us and hope to welcome you back in the future for another fantastic stay.Should you need any assistance or have any questions, please don't hesitate to reach out to us. Our team is always here to ensure you have a wonderful and comfortable stay.Thank you once again for your kind rating, and we look forward to hosting you again soon!Best regards,FelixDuty Manager

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
On the down side, I was on the top floor with no lifts and lots of stairs although this is to be expected in this type of old building. Also, there was insufficient room to actually open my suitcase on the floor so had to rearrange some furniture. On the plus side, the hotel is well positioned close to tube stations and easy walking up to Euston Road or down to New Oxford St and beyond. The thing I found exceptional however was the quality of the staff both individually and their collective cohesion. Really first class from my experience - well done!
2023년 6월에 2박 숙박함
답변 제공: Mary 님, 2023년 7월 8일
Dear Sandra,Thank you for taking the time to share your experience with us. We appreciate your feedback and would like to address your concerns. We apologize for any inconvenience caused by the absence of a lift on the top floor. As you mentioned, being an old building, it can be expected to have certain limitations. We understand that it might have been challenging to manage your luggage due to the limited space, and we apologize for the inconvenience caused. We will consider your feedback when making improvements to the room layouts.On a positive note, we are delighted to hear that our hotel's location near tube stations served you well and made it convenient for you to explore Euston Road, New Oxford St, and beyond. We take pride in our staff and are thrilled to hear that you found their service exceptional. We strive to provide a first-class experience to all our guests, and your kind words about our staff's quality and collective cohesion are truly appreciated. We will ensure to pass on your commendation to our team members.Once again, we apologize for any inconveniences faced and thank you for acknowledging the efforts of our staff. We value your feedback, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Mary/Front Desk/The Academy Hotel

6/10 - 괜찮아요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely quiet room. Very comfortable bed Air conditioning wonderful in the heatwave. Quiet cool oasis garden courtyard. All staff warm and friendly. Continental breakfast selection excellent.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Scott 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not handicap accessible. Room would have been hard to find, but the staff showed me its location. Small but sufficient for a single traveler.
2023년 5월에 1박 숙박함
답변 제공: Mary 님, 2023년 7월 8일
Dear Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words and constructive comments.We apologize if our hotel did not meet your expectations in terms of handicap accessibility. We understand the importance of providing accessible facilities for all our guests, and we regret any inconvenience caused. Your feedback is valuable to us, and we will take it into consideration as we work towards improving the accessibility of our property.We are pleased to hear that our staff was helpful in guiding you to your room's location. Our team strives to provide excellent service and ensure that guests have a comfortable stay. We will share your appreciation with our staff members, as it will serve as motivation for them to continue their efforts in assisting our guests.While Townhouse Single may be on the smaller side, we are glad to hear that it was sufficient for your needs as a single traveler. We aim to provide a cozy and functional space for our guests, and your feedback confirms that we are meeting those objectives.Once again, we appreciate your feedback and thank you for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Mary/Front Desk/The Academy Hotel

8/10 - 좋아요

Mark 님, sunderland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel is in a great location and is very well maintained. The staff were plentiful and very polite. The continental breakfast was great and the coffee excellent. I don't know whether it was just our room but the ensuite bathroom was tiny. You had to sit underneath the sink when you were on the loo tiny!
2023년 5월에 3박 숙박함
답변 제공: Mary 님, 2023년 7월 8일
Dear Mark,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words about our great location, well-maintained property, and plentiful and polite staff. It's wonderful to know that you enjoyed our continental breakfast and found the coffee to be excellent.However, we apologize for any inconvenience caused by the size of the ensuite bathroom in your room. We understand that a spacious and comfortable bathroom is important for a pleasant stay, and we regret if we fell short of your expectations in this regard. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our accommodations.We appreciate your understanding and patience, and we hope that this issue did not significantly impact your overall experience with us. We value your feedback and will review our room layouts to ensure that we provide the best possible amenities for our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Mary/Front Desk/The Academy Hotel

10/10 - 훌륭해요

Hernan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente Buen gusto la decoración Zona tranquila pero cercana a puntos importantes de la ciudad
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

Nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were given a basement room which had no view other than a scruffy wall. We only stayed 1 night so it was ok but had we been staying longer this would have bothered me. Friendly, helpful staff and hotel in a good location. My advice would be to ask for a room on an upper floor.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you like staying in a small hotel, this is a nice one. It's particularly good for theater lovers as you can walk home in the evening after seeing a show. It is very clean. The single rooms are very small--no place to put my suitcase for example--and the breakfast just passable. And yet I would stay again.
2023년 5월에 2박 숙박함
답변 제공: Felix 님, 2023년 5월 9일
Dear Elizabeth, Thank you for staying at The Academy Hotel and for sharing your valuable feedback.We strive to provide a memorable experience to our guests and I am happy to hear that we have met your expectations, especially the location and breakfast.We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about this.The whole team here at The Academy Hotel looks forward to welcoming you back again very soon.Kind regards,FelixDuty Manager

8/10 - 좋아요

Peter

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My Academy experience
Overall nice boutique hotel, friendly staff, nice breakfast and convenient location. Main issue was not keeping up with amenities (room service and bar/wine items). Regardless, we enjoyed our stay!
2023년 4월에 5박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property in a great location. The common areas are quite beautiful. Rooms are small, at least mine was, but well appointed. Staff were exceptionally welcoming and helpful -- absolutely as good as in gets on that score. Be aware that it is three stories and no elevator. If you end up on the top floor, you get a lot of exercise. Staff members will bring your luggage up and down, though, and are charmingly apologetic as you are lead up, up, and up to your room. Bottom line is I loved staying there and will again next time I am in London.
2023년 5월에 2박 숙박함
답변 제공: Melika - Duty Manager 님, 2023년 5월 7일
Dear James, thank you for taking the time and sharing your feedback regarding your stay!We’re glad that we could make your stay fantastic at The Academy and your comments regarding the staff will most definitely be passed on!In regards to our lack of an elevator, we do apologize, however, as this is a historical and protected Georgian Grade II listed building, certain modifications to it are not permitted. We are really very appreciative of your understanding and we're glad to hear that the staff helped you out.We’d be happy to serve you again with the same awesomeness next time you visit us!