Bonjour Seungmin, thank you for sharing your experience! We're delighted you appreciated our location and building. Despite the absence of an elevator, we're pleased you enjoyed the comfortable and original atmosphere. We hope to host you again soon for another memorable stay in Old Quebec.

Dear Guest,Thank you for your wonderful 5/5 review! We're delighted to hear you found our place clean and cozy. Hope to see you again soon!Warm regards,

Dear guest,Thank you so much for the fantastic 5/5 rating! We're delighted to hear you had such an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable experience!

Dear guest,Thank you for your positive feedback! We're pleased to hear you enjoyed the Nespresso in your room and found our bag holding service convenient. We aim to make your stay as comfortable as possible. Hope to see you again soon!

Thank you for taking to time to write us this review. We will definitely be looking at lot closely at maintenance including our bathroom fans with housekeeping. Thank you

Dear guest,Thank you for your wonderful review! We're thrilled you enjoyed our central location in Old Quebec and the charm of our historic building across from the Chateau Frontenac. We couldn't agree more! Hope to see you again soon.

Thank you very much for your feedback and positive review. We are happy you enjoyed your stay and sorry about the stairs.We would be happy if you do come back!

Thank you for taking the time to write this feedback. We are deeply saddened to learn that your stay was subpar. We will definitely be looking at the bed to see if there is a way for us to improve it.Thank you

Thank you for your perfect feedback! We are extremely happy to know everything was up to your standards during your stay.We hope to see you again soon!

Merci beaucoup pour vos beaux commentaires et la note parfaite ! Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour parmi nous.N'hésitez pas à revenir nous voir !

Merci beaucoup pour votre rétroaction positive ! Nous sommes heureux d'apprendre que vous avez apprécié l'Auberge !

Thank you very much for your positive review and wonderful comments! We are very happy to read this.

Thank you for your feedback! We're thrilled that you enjoyed our great location and found the spot quiet and comfortable. It's wonderful to hear that everything was within walking distance for you. We hope to welcome you back again soon!

Dear guest,Thank you so much for the fantastic 5/5 rating! We're delighted to hear you had such an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable experience!

Bonjour Sydna, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!

Thank you very much Maria!

Bonjour Kristy, Thank you for your feedback! We apologize for any inconvenience you experienced with parking. We understand that it can be frustrating. We're glad to hear that despite this issue, you found everything else to be amazing. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future!

Bonjour Karl-Heinz, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!

Bonjour Paul,Thank you very much for this wonderful feedback! Your comments are why we want to thrive as a leader in hospitality. We will also look into the odour problem, truly sorry about that.We are glad to know you will be back and we look forward to it!

Merci beaucoup Clément pour cette rétroaction positive et ce merveilleux commentaire. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour !

Thank you very much for your feedback. We are always delighted to know that guests enjoyed our hotel. Staff is not here at night you are right, as we operate a virtual front desk at night. We hope to welcome you again soon!

Thank you so much for your positive feedback and wonderful comments! We are extremely glad to read this and are happy you enjoyed your stay and our hotel. We will pass the word to our staff, they will be very excited to hear your comments.We hope to see you again soon!

Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient. It's wonderful to know that our friendly staff and delicious restaurant made your experience even more enjoyable. We hope to have the pleasure of welcoming you back soon!

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that you've recommended us to others. We apologize for the delay in receiving your checkout bill. We have tried to contact you but we havent received a response yet. Please feel free to contact us again,we would love to help you. We appreciate your patience and hope to welcome you back again soon!

Thank you for the positive feedback and wonderful comments! Hope to see you again soon!

Thank you for your feedback and wonderful comments! We will ensure ourselves to pass the information to the restaurant too. We hope to see you again soon!

Bonjour Julius,Thank you for your feedback. We do have a strict policy here at the hotel about refunds. I am truly sorry if you did not like the way our staff handled your situation as guest satisfaction is our goal. We hope you enjoyed the rest of your stay with us!

Thank you very much John for this positive review. It is always nice to know that we succeded expectations for our guests' trip.Hope to see you again soon!

Merci beaucoup pour cette rétroaction positive ! C'est toujours très apprécié.

Merci beaucoup Pat ! Nous avons effectivement pas d'ascenceur, mais nous sommes tout de même très heureux d'apprendre que ça n'a aucunement impacté votre séjour.Merci et en souhaitant vous revoir bientôt !

Merci énormément pour cette rétroaction positive ! Nous sommes très heureux que vous ayez aimé votre séjour.En souhaitant vous revoir bientôt !

Bonjour Karen,Thank you for this positive feedback. We will ensure ourselves to pass your wonderful comments to all the staff.See you soon!

Thank you very much for your positive feedback and wonderful comments.Hope to see you again soon!

Thank you so much for your positive feedback!

Thank you for your positive feedback and constructive comments. We will look into our coffee refilling standards and adjust ourselves.Hope to see you back soon!

Thank you so much for your positive feedback and wonderful comments. We are extremely glad to know that you loved your trip.Hope to see you again soon!

Thank you very much Darleen for taking the time to share your experience. We hope that you've enjoyed your stay and hope to see you again soon.

Thank you Alissa, for taking the time to share your experience with us. We truly value your feedback.We're delighted to hear that you found our hotel's location and parking to be excellent. We apologize for any inconvenience you encountered on the third floor due to the steep stairway. Please know that the absence of an elevator is a result of the historic age of our building, and while we strive to maintain its charm, we understand that it may pose challenges for some guests. We appreciate your understanding and patience in this matter.Regarding breakfast, we apologize for any confusion regarding its inclusion. We will take steps to ensure that our communication accurately reflects our offerings, including any additional fees.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

Bonjour Darleen. Thank you for your feedback! We're glad you enjoyed the pleasant surroundings and attractions. We apologize if the bed did not meet your expectations. Your input is valuable, and we'll take it into consideration as we strive to enhance our guests' experiences. If you have any further comments or concerns, please feel free to reach out. We hope to welcome you again in the future!

Bonjour Jessica et merci beaucoup pour votre note, nous sommes heureux de savoir que vous avez apprécié votre séjour ! Nous espérons vous revoir bientôt !

Bonjour Shari, thank you for your comment on our restaurant! We're glad to hear that you enjoyed all the amenities and we hope to see you again!

Bonjour Paul, we're delighted to hear about your positive experience at our hotel. It's wonderful that our staff's friendliness and helpfulness, along with the convenient and excellent hotel restaurant, contributed to your satisfaction. We're glad you enjoyed the view of Chateau Frontenac from your room, the great tub and shower, as well as the central location close to various attractions. Thank you for recommending us, and we look forward to hosting you again on your future visits!

Bonjour Katia, thank you so much for that amazing score! We hope to host you back again in the future! Have a great day!

Bonjour David, we're so happy to hear about your getaway and that you enjoyed your stay in a beautiful and comfortable room with a view of Chateau Frontenac! It's great that the location provided quick access to Old Quebec, and you appreciated the nearby restaurants and cafes. Thank you for recommending organizing parking in advance, and we're pleased that the covered parking garage was conveniently located for you. We look forward to welcoming you back for another memorable stay!