실내 수영장

퀄리티 스위트 애디슨 - 댈러스 여행 후기

2.5 out of 5
퀄리티 스위트 애디슨 - 댈러스
4555 Belt Line Rd, Addison, TX

이용 후기

6.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 234개" "
평점 8 - 좋아요. 1001개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 184개" "
평점 4 - 별로예요. 1001개 이용 후기 중 146개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 202개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

10/10 - 훌륭해요

Soo Keun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 10월 9일
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

6/10 - 괜찮아요

Kristin HS

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Need more cleaning and bright. Breakfast was excellent!!
2018년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2018년 9월 24일
I am sorry you had issues with your hotel stay. Due to housekeeping we are in a process of re training the staff since they being with us for couple weeks. I hope to see back on your next visit to Dallas. Thank you

4/10 - 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was awful the a/c was broken, the pool was very dirty with stuff floating around in it, there where roaches and when we called to ask for more towels so we could shower they told us to wait until housekeeping came in our room. (They came an hour later)
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Ashley, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice tub
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Jason,We appreciate your positive feedback regarding our tub. Thank you for sharing your experience with us. We hope to welcome you back to enjoy our other amenities in the future.

10/10 - 훌륭해요

Ena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and nice and comfortable beds
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Ena,We're pleased to hear you found our hotel clean and comfortable. Providing a relaxing environment for our guests is our top priority. Thank you for sharing your experience with us.

4/10 - 별로예요

Samuel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smells in the rooms are very bad Also the rooms needs updates
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Samuel, We appreciate your feedback and will share it with our team to make improvements where necessary. Ensuring guest satisfaction is our top priority, and we continually strive to enhance our accommodations. Thank you for bringing this to our attention.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location to where we were going
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello John,We are delighted to hear that you found our location convenient for your plans. Your feedback is valuable to us and we hope to welcome you back in the future for another pleasant stay.

2/10 - 너무 별로예요

Todd strean

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Todd strean,We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us directly to discuss your concerns further.

10/10 - 훌륭해요

Deshawn

좋아요: 청결 상태, 직원 및 서비스
Khushboo is the best when it comes down to everything, great personality, great communication and beautiful smile
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Deshawn,We're thrilled to hear that Khushboo's exceptional service brightened your stay. Our team takes pride in providing top-notch hospitality to all our guests. We appreciate your kind words and hope to welcome you back for another wonderful experience!

2/10 - 너무 별로예요

Shelby

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed on the second floor and the whole floor reeked of..use your imagination . The person next to us had a dog that barked all night. Downstairs by the lobby we went to go to the girls bathroom and there was a man in there. That man then proceeded to sit outside on the bench talking to the sky. A woman was intoxicated and barefoot, came up to my 7year old daughter at the elevator and pushed her out of the way & said “move out of the profanity way!” Then proceeded to stare her down like she was going to do something for five whole minutes. Horrible breakfast only eggs cereal & waffles. Before our stay we called the front desk, as well as the Expedia employee helping me, and the front desk man hung up on both of us. Absolutely horrible experience and will NEVER recommend this place to even my worst enemy.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Shelby, We regret to hear about the challenges you encountered during your stay. We take all guest feedback seriously and suggest reaching out to management for further assistance regarding your experience. We strive to provide a safe and comfortable environment for all guests and will address these concerns accordingly. Thank you for sharing your feedback with us.

2/10 - 너무 별로예요

B

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The lady at the desk checking in had a nasty attitude. Something in our bathroom was leaking and water stayed on the floor in a puddle. The a/c wasn’t working so the room was hot and humid. Would not recommend staying here. Only good thing was it was convenient to places to eat.
답변 제공: Manager 님, 2024년 3월 24일
Hello B,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address these issues with our team to ensure a better experience for future guests. Our location near eateries is indeed convenient for our guests.

2/10 - 너무 별로예요

Linnette

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality Suites we stayed few years ago excellent condition. This one in Addison poor. Breakfast was stingy, only bananas for fruit and considering Texas has so many options of fruits, cereal was the tiny ones served to young children, barely anything for whatever they call continental breakfast. It has been said that whenever an Indian take over a hotel or gas station the quality and condition deteriorate, and it's proven to be true. Needs lots of improvement. The hotel was very noisy even more at nights with the quests in other rooms. I will never stay there again nor introduce my friends. And next time I'm about to rent I have to check the front desks personell first.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Linnette, We regret to hear about your recent experience at our hotel. We value all feedback and will review your comments with our team for further improvement. Please know that your concerns have been noted, and we appreciate your perspective on the breakfast options and noise levels. Thank you for bringing your stay to our attention; we hope you consider reaching out to our management team to discuss your experience in more detail.

2/10 - 너무 별로예요

John

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room leaked from the window. $100 dollar deposit. Sheets were stained. Room smelled like weed. The entire floor looked and smelt lke Cheech and Chongs van. Complaints mean nothing to the barely speaking English staff. Avoid this place as if its plauged. The pool sucked too.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello John,We apologize for the inconveniences you experienced during your stay. Your feedback helps us improve our services. We encourage guests to reach out to management directly for any further assistance with their concerns. Thank you for sharing your thoughts with us.

2/10 - 너무 별로예요

John

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived to our room it looked like it hadn't been cleaned in a month of use. There was dirt and trash in the corners the walls had food of some kind on them. The window leaked from the roof and left water all over the floor. With my 2 toddlers it was a bad experience. The couch bed looked like it got picked up from a homeless camp.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello John,We appreciate you sharing your feedback with us. We encourage guests to reach out directly to our management team regarding any concerns during their stay. Your comments will be addressed accordingly to ensure a more enjoyable experience for future guests.

4/10 - 별로예요

Karra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Karra, We are sorry to hear that your experience did not meet your expectations. We would love to hear more about your stay to improve our services. Please reach out to us directly so we can address any concerns you may have. We hope to welcome you back in the future for a better stay.

10/10 - 훌륭해요

Trena

2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Trena,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - 너무 별로예요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very dirty , big yellow stain on bed cover , super dirty sofa , dirty walls . Room was very uncomfortable to stay in . Then had 2 prostitutes hanging out smoking weed at the hotel entrance. Just overall bad experience when traveling with family.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Paul, We regret to hear about your experience at our hotel. We take all feedback seriously and will address these concerns with our housekeeping and security teams to ensure a more pleasant stay for future guests.

4/10 - 별로예요

Ashley S

연인과의 여행, 반려동물 동반 여행
On my first night there my husband and I went to bed at around 12 and around 2am someone banged on our door and then went outside to bang on the windows the superaste times. We thought it was over just to have them do it again at the door. I called the hotel staff just to be told “oh I’m sorry let me talk to him and I’ll deal with it” as if it was some normal occurrence someone outside did. The second and last night there I had to call because of noise from the upstairs room. They were banging on the floors and moving furniture all night. Yelling and screaming and just nosy all the way till 5 am. I had called the front desk twice and they said they would tell them to keep it down. Nothing changed. I lost two nights out sleep. The breakfast was not the best. The eggs were a okay. Had a sad blueish coke to them and so I didn’t eat them. The only thing I could eat were some waffles and a yogurt.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Ashley S, We are sorry to hear about your experience and inconvenience during your stay. Rest assured, we take all feedback seriously to improve our services. Your concerns will be addressed with the appropriate teams for further review and necessary actions. Thank you for bringing this to our attention as it helps us maintain the quality of our guests' experiences.

6/10 - 괜찮아요

Velnesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Velnesha,We appreciate you choosing to stay with us! If there's anything we can do to improve your experience, please reach out to us directly. We hope to welcome you back soon!

8/10 - 좋아요

Abdul Mobeen

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Abdul Mobeen, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 - 별로예요

Destiny

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Destiny, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any details about your stay that we can improve upon. We value your feedback and would like the opportunity to address any concerns you may have had.

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great neighborhood but this hotel is gross and dirty. They dont srem to clean the rooms or the anything ariund the building. The back windows overlook a dump it looks like because they throw all their old furniture there. The mattress was really gross and the carpet turned our socks black. There were roaches surrounding the pool area and the breakfast only had 1 or 2 items left an hour after opening. The whole place smelled like pot which shoukd have made our stay seem better! But it didnt.
답변 제공: Manager 님, 2024년 2월 16일
Hello Amy,Thank you for sharing your feedback about your recent stay with us. We apologize if the cleanliness standards did not meet your expectations. Our housekeeping team is trained to maintain high cleanliness standards, and we appreciate you bringing this to our attention. We will investigate the issues you mentioned and take appropriate measures to address them. We are constantly working to improve our services and hope to have the opportunity to welcome you again in the future for a better experience.

4/10 - 별로예요

Rodney

좋아요: 직원 및 서비스
They're due for upgrades could be better cleaning. The main problem I had was the $100 deposit and I never had to have that unless my dog was with me
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Rodney,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding potential upgrades and cleaning. Regarding the deposit, please note that our hotel policy does require a deposit for all guests, regardless of whether they are accompanied by a pet. We apologize for any inconvenience caused. If you have any further concerns, we recommend reaching out to our management team directly.

2/10 - 너무 별로예요

Kristi

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a homeless man living in the lobby. There was a woman being arrested when we checked in. Our entire floor was overpowered with the smell of weed as soon as we walked off the elevator. Our floor was sticky. There was a roach crawling behind the microwave. The weed smell slowly crept into our room while we slept
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Kristi,Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address the issues with our team to ensure a more pleasant experience for our guests. Please reach out to our management directly to discuss this further.

10/10 - 훌륭해요

Rivera

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Rivera,afternoon, Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. Our team always strives to provide exceptional service to all of our guests. We understand that your experience did not meet your expectations, and we are truly sorry for any shortcomings. If there is anything else you would like to discuss or if there is any further assistance we can provide, please do not hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Brandon

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my family were there for about an hour and had to leave. The hotel was dirty, but the main reason was the smell. It had a strong smell of marijuana all over. Even people in the parking lot were smoking. The man did give us our money back so that was a positive. I would not recommend at all though!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Brandon, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your short stay. We take cleanliness and a pleasant atmosphere very seriously. Please note that we have stringent policies in place to address any smoking-related issues. Your feedback will be shared with the appropriate team members for further investigation. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

BERTRAND

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the dirtiness hotel I have ever been. 1.Hotel has a musty smell 2.Very Dirty and gross carpet 3.Holes in room couch. 4.Bathroom Water was running and flooding in my room Never stay at this hotel ever!
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello BERTRAND, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We take cleanliness and maintenance issues seriously and have shared your comments with our team for immediate attention. We strive to provide a comfortable stay for all our guests and regret that we fell short on this occasion. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

4/10 - 별로예요

Alice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Alice, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly with any feedback you may have so that we can address any issues and improve our services for future guests. We appreciate your time and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Abel

별로예요: 직원 및 서비스
The place was nice but staff would not let us check in even after we paid for the room and I had booked the room through Expedia.The room was nonrefundable but, did to change location due to staff being rude. We will never refer anyone to that Quality Suites in Addison, TX.again.
답변 제공: Manager 님, 2024년 2월 7일
Hello Abel, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you may have encountered during check-in. Our team strives to provide excellent service, and we regret if there was any miscommunication. We appreciate your feedback and will use it to improve our operations. If you have any further concerns, please reach out to our management directly.

8/10 - 좋아요

Kelvy

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kelvy,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 - 훌륭해요

Jefferson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Jefferson,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We are always here to provide exceptional service, and we hope to have the pleasure of welcoming you back in the future. Safe travels!

8/10 - 좋아요

Kim

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Kim,We appreciate you taking the time to leave a rating of your recent stay. If there is anything specific you would like to share regarding your experience, please do not hesitate to reach out to us directly. We value your input and would love to hear how we can improve. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The furniture furnishings are older and slightly damaged, but my room was huge and very clean. All the promised amenities were there and it was a good value for the price.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Amanda,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you found your room both spacious and clean. It's our priority to provide all the promised amenities and deliver good value to our guests. We appreciate your feedback regarding the furniture furnishings and will take it into consideration for future improvements.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware of checking into this motel good luck
Dirty rooms ,smells bad,found dirty condom on floor by the bed ,went to check breakfast walk by dead step on roaches on first and third floor, smelly elevators burning grease , broken doors by elevators , bad repairs in room not done by experts,beds looked unclean, patch up sofa bed with boards, the whole place inside sticks bad
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello David,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Rest assured, we take cleanliness and maintenance issues seriously and will address your concerns with our team. We appreciate your feedback as it helps us improve our services.

2/10 - 너무 별로예요

Chanielle

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was not professional. When I checked in the guy sitting there was eating chips while telling me my room wasn’t ready. Breakfast was waffles. There is no shuttle transportation at as listed! My shower had no pressure at all and seemed broken. The sink was broken and squirted out water. You can hear Everything in the halls! The food in the snack area was empty!!! Literally bought the last little 3 bags of chips they had at the time.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Chanielle, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide professional service and will address your concerns with our team. We do apologize for any misunderstanding regarding our shuttle transportation, as it is currently unavailable. We understand the importance of a comfortable shower and sink, and we will ensure they are in proper working order. We appreciate your patience and understanding.

10/10 - 훌륭해요

KIVA

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
This property was pretty decent for the price, room was nice. The staff wasn't very personable and never answered the phone
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello KIVA,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the room to be nice and felt that the price was reasonable. We apologize for any inconvenience you experienced with our staff not being as personable as you would have liked and for any difficulties in reaching them by phone. We appreciate your feedback and will share it with our team for future improvements.

10/10 - 훌륭해요

Sikuye

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Sikuye,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the near future.

8/10 - 좋아요

J A

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello J A, We appreciate you choosing our hotel for your stay and taking the time to rate your experience. If you have any specific feedback or concerns about your stay, we encourage you to reach out to us directly so that we can address them. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Roxanne

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the fancy indoor pool and workout facilities. Staff helpful and polite.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Roxanne,Thank you for sharing your positive feedback on our hotel's indoor pool and workout facilities. We greatly appreciate your kind words regarding our helpful and polite staff. We strive to create a pleasant and comfortable stay for all our guests and we're glad to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Seth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the price. Also a ten minute walk to the Addison Bus Station, so it’s fairly easy to get anywhere in Dallas through transit that’s walking distance from the hotel.
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Seth,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for the price. Our convenient location near the Addison Bus Station makes it easy for our guests to explore Dallas using public transit. We appreciate your kind words and hope to welcome you back for another pleasant stay.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed here with my kids. The hotel was so bad that we did not stay the remaining two nights we paid for, even though it meant losing money because the rooms were non-refundable. The hotel was run down and dirty and on the way to our room, we could smell marijuana in the hall coming. It also smelled of cigarette smoke, there was no remote control in our room, and the telephone in the room did not work. I did not feel safe staying there.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide a clean and comfortable environment for all our guests, and we're disappointed to hear that we fell short of your expectations. We appreciate your feedback and will address these concerns with our team. We encourage you to reach out to our management directly to discuss this matter further.

6/10 - 괜찮아요

Amram

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Amram,We appreciate you taking the time to share your experience with us. If there is anything specific you would like to discuss or any feedback you would like to provide, please reach out to our hotel directly. We value your input and would love an opportunity to address any concerns you may have. Thank you for choosing our hotel and we hope to welcome you back again in the future.

10/10 - 훌륭해요

Jinyu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Jinyu,Thank you for choosing our hotel! We are delighted that you had an excellent stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful experience.

10/10 - 훌륭해요

Chonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Chonda,We are thrilled to hear that you had a fantastic stay with us! It was an absolute pleasure to have you as our guest. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this property a couple of years ago and it has gone through some renovations and upgrades. I would like to see what it looks like when finished. Sofa's need to be replaced Staff was pleasant.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Patricia,Thank you for choosing to stay with us a couple of years ago and for your feedback. We certainly appreciate your kind words about our pleasant staff. We value your input and will take note of your suggestion regarding the sofas. We hope you have the opportunity to visit us again in the future and see the finished renovations.

2/10 - 너무 별로예요

Steven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff needs to be trained better
답변 제공: Manager 님, 2023년 12월 30일
Hello Steven,Thank you for your feedback regarding the staff training. We appreciate your input and will take it into consideration to continuously improve our services. If you have any further concerns, please reach out to our management team directly.

10/10 - 훌륭해요

Jeremy 님, Jurupa Valley

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff made me and my husband feel right at home. Like we were part of the family.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Jeremy,Thank you for your kind words about our staff! We strive to create a warm and welcoming atmosphere for all our guests. It's wonderful to hear that we succeeded in making you feel at home during your stay. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Michael, We apologize if your stay fell short of expectations. We encourage you to reach out to us directly with any feedback you may have so that we can address any issues. We appreciate your time and hope to have the opportunity to improve your experience in the future.

10/10 - 훌륭해요

José

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello José,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a wonderful experience with us. It was our pleasure to provide you with excellent service and a comfortable stay. Please don't hesitate to reach out to us if you have any future travel plans. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Blake

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Blake,We're sorry to hear that you didn't have a satisfactory experience during your stay. Please reach out to us directly so that we can address any concerns you may have had.