Hello Dustin, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Spokane - Valley and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for your feedback. We have shared these issues with our maintenance department and addressed them. We do apologize for the inconvenience and hope you would consider giving us the opportunity next time you require lodging.

Thank you for taking a moment to leave a review, Jacob. The staff and I at the HomeTowne Studios by Red Roof Spokane - Valley appreciate your 5/5 score following your stay. I am happy you appreciated our nice staff. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for staying with us. I hope we can make it right next time you require lodging. :)

Thank you for taking a moment to leave a review, Justin. The staff and I at the HomeTowne Studios by Red Roof Spokane - Valley appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Becky. The staff and I at the HOMETOWNE STUDIOS SPOKANE - VALLEY were disappointed to see your 1/5 score following your stay. You indicated that the upkeep of our hotel, the foul odor, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Michael, We at the HOMETOWNE STUDIOS SPOKANE - VALLEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

We apologize your stay did not meet our expectations. Thank you for the feedback.

Thanks for sharing your feedback with us, Mandy. The team at our HomeTowne Studios by Red Roof Spokane - Valley was saddened to see that we failed to provide you with a satisfactory stay. You stated that the environment and the guests were not to your liking, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Todd,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Spokane - Valley. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were given a room that was already occupied and for that, I sincerely apologize. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Baller,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for taking the time and giving us a review. I hope you can give us the opportunity to serve you when you require lodging. Please call and ask for Alberto to ensure we give you the best rate possible.

Dear Erin,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. It's great to hear that you felt safe at our hotel and found the area in which we reside to be decent. However, you indicated that the uncleanliness of the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback and we wish you all the best in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Dear Chris,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of hot water in the room, the sink that didn't work and there was only a single pillow in the room. We're actively working to address the issues you raised, and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Thank you for your review, Jesse. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SPOKANE - VALLEY. I am happy to read that you found the hotel to be quiet and the bed to be comfortable. I am sorry that the second floor was not up to standard and that it was not clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Constance, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floor, the door lock that wasn't working and the other concerns you mentioned that hindered your experience. I will share your feedback with the rest of the team, so they are able to have your concerns addressed. We're actively working to address the issues you raised, and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thanks for the feedback Marco and sorry to hear the hotel wasn't up to your standards. We're working to make the hotel better every day and your feedback is valuable to us.

Dear Deb,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. We apologize for any inconvenience you experienced by the room which smell of smoke, the bed that didn't have any comforter and the other concern you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Jeffrey,We are sorry to hear your recent experience at the HomeTowne Studios Spokane - Valley did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Stuart. The staff and I at the HomeTowne Studios by Red Roof Spokane - Valley appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Kyle, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Jessica,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Spokane - Valley. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned and the other concerning matter mentioned. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Gustavo,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Spokane - Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Tucker, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Michael. The staff and I at the HOMETOWNE STUDIOS SPOKANE - VALLEY were disappointed to see your 1/5 score following your stay. You indicated that the lack of an ice machine dampened your experience. Your satisfaction is important to Red Roof, so I am sorry this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

Hello Stephanie,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Spokane - Valley appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Red Roof value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Hello Philip,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios Spokane - Valley. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Richie,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hi Philip,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Spokane - Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Thank you, Jerald, for taking the time to tell us about your experience at the HomeTowne Studios Spokane - Valley. It upsets me to hear that your stay was hindered due to the lack of toiletries and the broken shower head. Our primary goal is always to provide our guests with all the comforts of home. For that reason, we sincerely apologize to have failed you. I am sharing your feedback with management to ensure that your concerns are addressed. On a positive note, we're delighted to hear that the room was very clean, and large. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hi Karen,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Spokane - Valley. You indicated that the beds comfortability wasn't to your liking neither was the service from our front desk staff, please accept our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for rating your recent stay, Julia. Everyone here at the HomeTowne Studios by Red Roof Spokane - Valley was proud to see your 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for your review, Kathleen. It upsets me to hear there was no towels. I am sorry for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for choosing HomeTowne Studios by Red Roof Spokane - Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Dorinda,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. It’s great to hear that found our property to be cost efficient in addition to our staff being very hospitable. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with the amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Anthony, thank you for the review. We truly appreciate it. We hope to see you again soon.

Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Matt,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Spokane - Valley. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. You indicated the room smell of cat urine, the room was not clean and the accessibility to upper-floor units was inconvenient. Please accept our apologies for the impact this had on your stay. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Gurpreet,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the floor, the odor you encountered and all the other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your comment will be taken into consideration. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tom, The staff at the HomeTowne Studios Spokane - Valley and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Don,Thank you for taking the time to tell us about your stay at the HomeTowne Studios Spokane - Valley. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the bed not being level and the problems you had with the room are truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Stacey,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SPOKANE - VALLEY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Brandon, The staff at the HomeTowne Studios by Red Roof Spokane - Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Joesph, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Spokane - Valley. I was saddened to read that your stay fell short of your expectations due to the pest you reported. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Laquisha,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Spokane - Valley. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. Please accept our apologies, as you indicated they were awful over-all, very rude and not helpful. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. Nevertheless, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Mary, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Stuart, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Spokane - Valley. I am disappointed that your experience did not meet your expectations which prompt your 2/5 score. Please accept our sincerest apologies for the foul odor in the room, the slow Wi-Fi, the uncomfortable bed and pillow and all the other concerns that dampened your visit. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist