표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 785개 이용 후기 중 192개" "
10 - 훌륭해요
192
평점 8 - 좋아요. 785개 이용 후기 중 204개" "
8 - 좋아요
204
평점 6 - 괜찮아요. 785개 이용 후기 중 133개" "
6 - 괜찮아요
133
평점 4 - 별로예요. 785개 이용 후기 중 92개" "
4 - 별로예요
92
평점 2 - 너무 별로예요. 785개 이용 후기 중 164개" "
2 - 너무 별로예요
164
7.0/10
청결 상태
7.4/10
직원 및 서비스
6.0/10
편의 시설/서비스
6.8/10
숙박 시설 상태 및 시설
6.8/10
친환경
이용 후기
8/10 - 좋아요
Luther
2024년 4월 25일
좋아요: 청결 상태
Nice stay, no elevator i walked 3 flight's frequently
Luther
2024년 4월에 1박 숙박함
6/10 - 괜찮아요
Julianna
2024년 4월 25일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean
Julianna
2024년 4월에 2박 숙박함
2/10 - 너무 별로예요
Karen
2024년 4월 23일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Next room was so noisy till midnight, place was dirty, bathtub faucet wasn’t working and leaking,carpet was dirty, front desk service was poor and etc.
Karen
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 23일
Dear Karen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
6/10 - 괜찮아요
Evelyn
아이를 동반한 가족 여행
2024년 4월 22일
별로예요: 숙박 시설 상태 및 시설
The staff was unknowledgeable on a passport being a government issued ID, the elevator felt outdated old , small, made noise and the room was decent, however there were some questionable people lingering the hallways.
Evelyn
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 23일
Dear Evelyn, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. For future visits, please know that our front desk is also available to help make your stay as comfortable as possible. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
10/10 - 훌륭해요
Gina
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gina
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Sherri
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
Sherri
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Sherri
연인과의 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is wonderful! Great location
Sherri
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 22일
Dear Sherri, Thank you for taking the time to share your experience. We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments and glad that our location enhanced your visit. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
6/10 - 괜찮아요
David
연인과의 여행
2024년 4월 15일
좋아요: 청결 상태
Could use a upgrade on appliances
David
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear David, Thank you for choosing us and sharing your comments. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management
2/10 - 너무 별로예요
Korina
가족 여행
2024년 4월 13일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room felt filthy, caked one food in corner of room, if you look under the bed it's full of crumbs and even trash was found. The shower is ok but bathroom has stained sinks and counters and we even found dog or some sort of animal hair on our beds (we sat down and animal hair would stick to us) and we had the worse allergies (considering we are severely allergic to animals. My 9 year old is covered in hives meaning the room was not properly cleaned. Very upset with stay and glad to be out.
Korina
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 14일
Dear Korina, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
10/10 - 훌륭해요
Irene
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cheek in desk girl was so bright happy and courteous my good never did I feel so welcome you really need to give her recognition I would more than happy to stay again
Irene
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 17일
Dear Irene, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management
10/10 - 훌륭해요
Barbara
2024년 3월 26일
Barbara
2024년 3월에 2박 숙박함
4/10 - 별로예요
Vardan
2024년 3월 24일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was always very smelly
Vardan
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 24일
Dear Vardan, Thank you for the review. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. Maintaining a fresh environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
2/10 - 너무 별로예요
Edith
연인과의 여행
2024년 3월 11일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While checking in the lady at the front desk flirted with my husband. The hotel stated that it was non smoking when we walked into the room it smelled like smoke the smoke alarm was pulled off it smelled horrible. The bed looked like they just re made the bed it was dirty. We decided not to stay there. We figured out a new place to stay. When I gave the key back to the front desk she just put her head down and didn’t say anything. The lobby was dirty and it just was an over all bad experience. I was scared to touch anything much less sleep on the sheets.
Edith
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Edith, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management
4/10 - 별로예요
Gavin
2024년 3월 9일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Gavin
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
LaDell
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
LaDell
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Charlene
가족 여행
2024년 3월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Guests and staff was nice
Charlene
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Dear Charlene, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality are shared with the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management
6/10 - 괜찮아요
Dustin
2024년 2월 17일
Place was ok. Nothing great and nothing etra special. Id stay again if needed
Dustin
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Dustin, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
8/10 - 좋아요
CHRISTOPHER
2024년 1월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
CHRISTOPHER
2024년 1월에 1박 숙박함
4/10 - 별로예요
Christopher
2024년 1월 2일
Christopher
2023년 12월에 4박 숙박함
2/10 - 너무 별로예요
Teresa
2023년 12월 14일
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The room didn't have heat that worked, the shower leaked.
Moved to a new room, shower filled the bathtub.
Nightmare.
Teresa
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 15일
Dear Teresa, We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to read about the issues with the heating and shower in your room. Your experience does not meet our standards, and we appreciate you bringing it to our attention. Please be assured that we are actively addressing and resolving these matters to prevent similar occurrences in the future. We value your feedback and hope you will consider giving us another chance for a much-improved experience.Sincerely,Hotel Management
6/10 - 괜찮아요
Sarah
2023년 12월 11일
Sarah
2023년 12월에 1박 숙박함
8/10 - 좋아요
Linda
2023년 12월 7일
Linda
2023년 12월에 3박 숙박함
10/10 - 훌륭해요
momin 님, Lancaster
2023년 12월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price
Clean
Safe
Convenient
Near my destination
momin
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 12일
Dear Momin, Thank you for staying with us and your excellent feedback. We genuinely value comments like yours, as our top priority is to provide an exceptional experience for every guest. Our prime location, combined with premium amenities and service, makes Extended Stay America an outstanding choice. We are thrilled to have exceeded your expectations and offered you great value. We would be honored to have the opportunity to accommodate you again, and we hope you will visit us soon.Sincerely,Hotel Management
2/10 - 너무 별로예요
Dorothy
단체 여행
2023년 12월 5일
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Dorothy
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Keeonna
아이를 동반한 가족 여행
2023년 12월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Receptionist is pleasant as always, easy check in and room floor options
Keeonna
2023년 12월에 1박 숙박함
4/10 - 별로예요
Steven
2023년 12월 1일
별로예요: 청결 상태
Not Worth the Money
The hotel is dated, and it shows. The room carpet was dirty, and the furniture was showing its age. The cleaning crew actually left some trash in the room. The only nice thing I can say about the facilities is the bathroom which actually fairly clean. Another nice thing is that it's located behind a couple of large shopping centers, so buying supplies or food was easy.
Steven
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 6일
Dear Steven, Thank you for staying with us and reviewing your experience. We are glad you liked our convenient location and clean bathrooms. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
10/10 - 훌륭해요
Keeonna
아이를 동반한 가족 여행
2023년 11월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checking in was easy and the woman at the front desk was so pleasant.
Keeonna
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Thank you for your positive feedback! I hope we get the chance to see you again.
4/10 - 별로예요
Jonathan
출장 여행, 가족 여행
2023년 11월 21일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and the man at the front desk was wonderful. Upon entering my room I found that the carpet had not been vacuumed. There was garbage/ empty beer cans under the mattress of my bed. There was also poorly cleaned surfaces like the bedside tables and the tub was actually kinda gross. This hotel was just for sleeping for a few hours before heading to the airport. I was disappointed in the overall experience. Good location and again the staff was great.
Jonathan
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 22일
Dear Jonathan, We appreciate your feedback and apologize for the disappointments you experienced during your short stay. The cleanliness issues you described about your room do not reflect our standards, and we sincerely apologize for any inconvenience caused. We will address these issues promptly to ensure improvements. It's encouraging to hear that the front desk staff provided excellent service. If your travels bring you back to the area, we would love the opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
8/10 - 좋아요
Chelsea 님, Tucson
2023년 11월 21일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Chelsea
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Thank you for your feedback! If there is anything we can work on please feel free to let us know!! We hope to see you again.
10/10 - 훌륭해요
Patrick
단체 여행
2023년 11월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean, the staff were super helpful and friendly. The only issue we had was is our room was on the 1st floor and the person above us was a heavy walker. The stomping was in the evening and then again around 5 in the morning. Other than that it was a pleasant stay
Patrick
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 20일
Dear Patrick, Thank you for choosing to stay with us and for sharing your review. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for taking time out of your day to recognize our efforts. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely, Hotel Management
6/10 - 괜찮아요
Alan A.
2023년 11월 14일
좋아요: 청결 상태, 직원 및 서비스
Clean, but very basic room -- in need of a redo. Bathtub faucet leaked non-stop (closing the door helped), and ceiling light above corner closet flickered (needed replacing). Bed was comfortable. Only a one-night stay, so was OK for the price.
Alan A.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 16일
Dear Alan, We appreciate you taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Rest assured, we're taking steps to address the problems promptly. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
10/10 - 훌륭해요
Lillian
2023년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great time. The staff are very nice.
Lillian
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Your feedback put a smile on the face of the staff! Hope to see you again :)
8/10 - 좋아요
Suzanne
2023년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property and rooms were clean, but dated. Was surprised to find a kitchenette with fullsize frig. Staff was friendly and helpful.
Suzanne
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Suzanne, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
8/10 - 좋아요
NICOLE
2023년 10월 30일
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff is amazing. Litter on the pretty green space in front of the hotel
NICOLE
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 4일
We strive to be the best. Thank you for your feedback.
8/10 - 좋아요
Victor
2023년 10월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Victor
2023년 10월에 1박 숙박함
10/10 - 훌륭해요
Michell
2023년 10월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were great
Michell
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Michell, We're delighted to hear that you had a positive experience during your stay with us at Extended Stay America. Your feedback is appreciated, and we hope to welcome you back for another enjoyable visit. Thank you for your kind words.Sincerely,Hotel Management
2/10 - 너무 별로예요
Tracy
반려동물 동반 여행
2023년 10월 10일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a dump , outdated everything, dog poop and cigarette butts spread all around the property carpet filthy walls need painting it’s just gross . Staff is excellent other than that I would say stay clear I’m now at a Sonesta down the street for 20 more a night & feel like I’m at the Ritz compared to this place .
Tracy
답변 제공: Hotel Management 님, 2023년 10월 12일
Dear Tracy, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
8/10 - 좋아요
Alex
2023년 9월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
STAYING WAS OK
CLOSE TO MY WORK
Alex
2023년 9월에 1박 숙박함
6/10 - 괜찮아요
Eric
2023년 9월 16일
Eric
2023년 9월에 1박 숙박함
6/10 - 괜찮아요
ALLEN
2023년 9월 13일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs a few minor improvements
It's needs some upgrades.
Shower faucet, was almost coming out of wall. I hate i had to get more towels up at counter everyday, plus they only gave me enough for 1 day. So i didn't like i had to go daily
ALLEN
2023년 9월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 14일
Dear ALLEN, Thank you for the candid feedback on your stay with us. We have taken note of your observations regarding the need to update and renovate, and we will convey the same to our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Our staff can deliver any of these to your respective suite upon request. However, we regret that we were unable to meet your demand. Thank you again for sharing your sincere observations, and we hope to welcome you back soon!Sincerely,Hotel Management
10/10 - 훌륭해요
Malo
2023년 9월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to check in and check out
Malo
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 11일
Dear Malo, Thank you for being our guest. It is nice to know you had an excellent stay and were happy with your room, with an easy check-in and check-out process. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
10/10 - 훌륭해요
LyTanya
2023년 9월 5일
LyTanya
2023년 9월에 1박 숙박함
10/10 - 훌륭해요
Dana
출장 여행
2023년 8월 26일
좋아요: 편의 시설/서비스
The staff was always friendly and very helpful. The location is convenient to everything.
Dana
2023년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 27일
Dear Dana, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our associates know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
2/10 - 너무 별로예요
실제 이용하신 고객
2023년 8월 23일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No one there would give me info so I'm able to fin
They would not give me any info to be able to get my cat back. .All I needed from this hotel was the police report number so I'm able to track my cat an get her back. They told me that would not give me that info , now my life is even more affected because they have made it so i have no idea how to find her.and my wife will no longer talk yo me. She loved that cat more then she loved me.
실제 이용하신 고객
2023년 8월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear Guest, We are sorry for any inconvenience you encountered or any difficulties you faced while communicating with our team members. As this is an anonymous review, please reach out to us directly so we can assist you further. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
2/10 - 너무 별로예요
Jordan
가족 여행
2023년 8월 13일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jordan
2023년 8월에 1박 숙박함
6/10 - 괜찮아요
Kapryce
2023년 8월 11일
Kapryce
2023년 8월에 1박 숙박함
10/10 - 훌륭해요
Shawn
2023년 8월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shawn
2023년 8월에 1박 숙박함
2/10 - 너무 별로예요
Siraina
2023년 8월 3일
Siraina
2023년 7월에 7박 숙박함
10/10 - 훌륭해요
Bryan
2023년 7월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My second time at this location and I’m happy with the overall cleanliness and quality.