실내 수영장, 야외 수영장, 일광욕 의자

유닛 앳 베이 워치 바이 엘리엇 비치 렌탈 여행 후기

3.5 out of 5
유닛 앳 베이 워치 바이 엘리엇 비치 렌탈
2701 S Ocean Boulevard, North Myrtle Beach, SC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 73개 이용 후기 중 16개" "
평점 8 - 좋아요. 73개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 73개 이용 후기 중 16개" "
평점 4 - 별로예요. 73개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 73개 이용 후기 중 5개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 객실의 편안함
The room was a little outdated but otherwise was very clean.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Larry 님, Norton Shores

단체 여행, 연인과의 여행
좋아요: 편의 시설/서비스
Overall, we enjoyed the stay. Nice location, beautiful oceanfront view, condo was smaller than expected, furniture and area rug stained, the room just seemed dark and dated. Beautiful property and pools, beds comfortable. We would consider this property again!
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Debra

가족 여행
별로예요: 객실의 편안함
We’ve been staying here for 15 years and this property has drastically gotten awful. For starters hardly no handicap parking and now you have to go through a realty rental property service to stay there. You have to pay a cleaning fee now and you have to clean up, take the trash out, make your own beds up and remove the linens before checkout. The bath tub had mold in it and the air was a moldy musty smell to it. Also there’s no housekeeping, they don’t provide beach towels no more and they no longer had the soaps, shampoos or toilet paper in the rooms. You had to get stuff in a bag from the realty company. My friends also stayed there and checked in another condo which hadn’t been cleaned & was filthy with a broken stove. I will never stay there again and I would highly recommend others to not stay there. Plus if you have a pet allergy, I wouldn’t stay there either bc pets are allowed there! Very disappointed customer!
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Shandrica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location and cleanliness of the entire property! I rented through a realtor and it was very easy and convenient! Loved out stay!
2023년 4월에 6박 숙박함

4/10 - 별로예요

Annette 님, Columbia

별로예요: 청결 상태
Did not know when I made our reservation with Bay Watch that it would be thru Elliot Realty or else I would not have reserved. It was misleading. The check out is 10 am. I tried to get an 11 checkout due to the daylight savings time change. Elliott only gave me until 10:30 but said if housekeeping arrives, we would have to leave. This was a very pretty condo especially with the view of the ocean from the living room and bedroom. It had some draw backs. There was a bag of linens for us to dress the bed and hang towels which I didn’t mine. The sofa is too low to the floor. The pillows were flat, and I bought bleach to rid of the stench in the garbage disposal. The “inside” windows and glass doors were dirty, the floor needed sweeping from dirt and dust particles and the condo did not smell fresh. Not sure why we were charged a $91 cleaning fee when upon reserving when we didn’t even get a clean condo. All the apps and good TV channels only played in the bedroom. The living room TV only had minimal channels. The day after we arrived, a lady from Elliott came around 2 pm to drop off a blanket. There were two blankets in the closet. It made me uncomfortable because if we were not there, this person could come and go through our things. The condo next to ours was vacant but an alarm clock went off exactly at 10:30 pm the 3 nights of our stay and it blared for 2 hours. The hotel and Elliot Realty both said it wasn't theirs. Lastly, housekeeping showed at 9:30 am.
2023년 3월에 3박 숙박함

4/10 - 별로예요

Josephine

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So disappointed in this rental. Unit was dirty and obviously has been neglected
2023년 3월에 2박 숙박함
답변 제공: Online Coordinator 님, 2023년 3월 20일
Please get in contact with Elliott Realty in reference to the issues you had. We are sorry that you had issues, we need your reservation number or last name on the reservation. customerservice@elliottrealty.com.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was very nice. There were some minor issues, like there not being blankets for the two main beds, but the beds were comfortable and the tub with jets was a good feature. Communication with Elliott was not good. There was a lot of confusion there with event things as basic as whether the office was open. The end result was that two hours of a three-day vacation were spent navigating with Elliott needlessly. We have used Elliott before and been very pleased; this was just not their finest hour. I would advised anyone following directions from them to be extremely conscientious. Perhaps it was in part because it was near the holiday; still, it impacted my family and made the trip less than it could have been.
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Jacquelyn J

2022년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Online coordinator 님, 2022년 12월 5일
Thank you for your review. We hope to see you again soon.

10/10 - 훌륭해요

Maria B 님, Monroe

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked it very much I will stay my next beach trip with them ☺️
2022년 5월에 4박 숙박함
답변 제공: ReneeK 님, 2022년 5월 19일
Thank you, Maria, for the review. We are happy to know you enjoyed your stay and look forward to having you back with us soon.

4/10 - 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The entire unit needs to be renovated. I was most disappointed with the conditions. It was also very dirt when we arrived. The best part of the stay was the fact that the property is beach front and the pool. Elliott reality was awesome and comminuted well with us. We would not go back to this property.
2022년 4월에 5박 숙박함
답변 제공: ReneeK 님, 2022년 4월 18일
Thank you, Samantha, for bringing this to our attention. Your feedback has been very helpful. We are working with homeowner to update the unit. Thank you for your kind words about our company. We hope you will be back with us soon.

8/10 - 좋아요

Gabriel

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a nice place to stay
2022년 4월에 3박 숙박함
답변 제공: ReneeK 님, 2022년 4월 12일
Thank you, Gabriel, for the 4 star review. It was our pleasure to serve you and I hope you will be back with us soon.

8/10 - 좋아요

Sharon

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it wàs right on the beach
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

sammy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Down for SOS.My third time staying at BayWatch.Very Nice.had a good time
2021년 9월에 3박 숙박함

8/10 - 좋아요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome family spot
Love everything about the stay. Kids loved all the swimming pools. Only down side was parking deck was really tight.
2020년 9월에 3박 숙박함
답변 제공: Renee 님, 2020년 12월 19일
Thank you so much Steven for the kind and encouraging words. Our guest are the heart and soul of our company and it brings us great joy to know you had a wonderful getaway. We look forward to serving you again in the near future.

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함
답변 제공: Nicole 님, 2019년 9월 4일
Thank you Bonnie, for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 3박 숙박함
답변 제공: Nicole 님, 2019년 9월 4일
Thank you for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2018년 9월에 2박 숙박함
답변 제공: nicole 님, 2018년 10월 5일
Thank you for taking the time to share your experience with us. We appreciate your review and hope that you enjoyed your stay at the beach and the condo was up to your expectations. We look forward to having you back at the beach!

8/10 - 좋아요

Doralyn 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed the unit because it was on the beach but the owner need to replace the couch iit was peeing. Other than that the unit was ok.
2018년 9월에 2박 숙박함
답변 제공: nicole 님, 2018년 9월 17일
Thank you for taking the time to give us your feedback. We will pass this along to the homeowner. We hope to see you back at the beach!

2/10 - 너무 별로예요

Mary

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Brutal stay
It was a nightmare. My mom had to check out 1 day early. The rental company didn't provide us with any information about getting into the condo. It took until 9pm to even check in. The door to the room was very complicated and my mom has dementia. She couldn't get out to go to any meals being afraid that she won't be able to get back into her room. The room was on the "penthouse" floor but was mediocre. The rug in the living room was curled up at one corner, perfect for someone to trip on. The door to the balcony had a very high bottom to step over. My mom didn't feel safe going out there without tripping. The unit wasn't very clean and the bed was very lumpy. She asked me to get her after just one night (actually after about 15 hours in the room total). She wanted to be there on the anniversary of my dad's would be 86th birthday. He passed away 2 years ago. What a nightmare for her.
2018년 9월에 2박 숙박함
답변 제공: nicole 님, 2018년 9월 17일
Hi Mary, We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance. We hope to see you back at the beach!

6/10 - 괜찮아요

실제 이용하신 고객

2018년 9월에 2박 숙박함
답변 제공: nicole 님, 2018년 9월 7일
Thank you for taking the time to share your experience with us. We appreciate your review and hope that you enjoyed your stay at the beach and the condo was up to your expectations. We look forward to having you back at the beach!

10/10 - 훌륭해요

magdalena

El lugar es muy bonito y confortable,solo que no sabía dónde registrarme
2018년 8월에 3박 숙박함
답변 제공: nicole 님, 2018년 9월 7일
Thank you for taking the time to share your experience. We are glad to know you are enjoying your stay. We apologize for any confusion with check in.

6/10 - 괜찮아요

john 님, Wagener sc

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
rooms were not ready check in was at 3pm we got the room at 5pm sheets and towels at 8pm when we checked with Elliott. we were told it is a holiday weekend. If this is Elliott's service I sure don't want to book though then again.
2018년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: nicole 님, 2018년 9월 7일
Thank you for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and the condo was up to your expectations. We look forward to having you back at the beach!

10/10 - 훌륭해요

Lisa 님, Lake Wylie SC

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lots to do, grands loved the kid activities.love this place
2018년 8월에 4박 숙박함
답변 제공: nicole 님, 2018년 8월 17일
Thank you so much for taking the time to share your experience with us. We are so happy you enjoyed your time with you children and grand children. We cant wait to see you all back at the beach!

10/10 - 훌륭해요

Harriet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
답변 제공: nicole 님, 2018년 4월 17일
Thank you so much for taking the time to share your experience with us. We are so happy you had a great stay with us. We look forward to seeing you back at the beach!

4/10 - 별로예요

JAMES

별로예요: 청결 상태, 객실의 편안함
Family stay.. dissapointed
First off, i paid for our 7 night stay and the room I was given had less beds. I'm not happy. We Stayed with our kids, condo was not really clean, I would call it "surface cleaned" The view was great but the huge German Cockroach I found in the bathroom at 2am really killed the trip. Staff at the hotel were quite rude, when I ask a question they would ask to see my room card. Then when they seen I rented it from someone other than Oceana they became rude with their answers. A rented room has the room key attached via a hole punched in the card with a metal key and key ring. The view was awesome and the balcony was larger than I thought. 2 tv's and 2 dvd players but only the living area has cable. Theres a large fridge and there's a stove but a stove burner didnt work and the inside of the fridge had a crack in between the bottom drawers. There is a Jacuzzi tub but we never tried to turn it on so I don't know if it works. The area around the beach is not bad but there are not many tourist shops around this area. But there is a vape/smoke shop and 4 tourist shops within a mile I believe.
답변 제공: nicole 님, 2018년 4월 11일
Thank you for taking the time to share your experience with us. We appreciate your feedback as it allows us to make any necessary changes so that our future guests do not have this same experience. It is good to hear you enjoyed the spacious condo and the beautiful views. I apologize for the inconveniences you encountered during your vacation. We do hope to see you back at the beach!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Disappointing
We usually love Baywatch but this time it wasn’t clean, the staff was beyond rude and my little boy was hit with a roll of toilet paper while at the pool from the 10th floor and nothing was done
2018년 4월에 3박 숙박함
답변 제공: nicole 님, 2018년 4월 11일
Thank you for sharing your experience with us. We will contact the property manager of this property to make them aware this went on in the pool area. There is usually always someone on the grounds watching over it. I am very sorry this was your experience, we will work hard to correct the problem. We appreciate you letting us know. We hope to see you back at the beach!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful condo. very spacious. The resort was right on the beach. And the pools were awesome. The kids had great fun both at the beach and in the pools. The staff was courteous and helpful.
2018년 4월에 3박 숙박함
답변 제공: nicole 님, 2018년 4월 9일
Thank you for taking the time to share your experience with us. I am so glad you and your family enjoyed the condo and great amenities they have to offer. We look forward to seeing you back at the beach!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Broken tv but very clean and spacious.i would definitely recommend to a friend.
2018년 4월에 2박 숙박함
답변 제공: nicole 님, 2018년 4월 9일
Thank you for taking the time to share your experience with us. We appreciate your feedback and will make sure the TV issue has been taken care of. We look forward to seeing you and your family back at the beach!

8/10 - 좋아요

Thailand

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: nicole 님, 2018년 4월 9일
Thank you so much for taking the time to share your review with us. We are so happy to see you had a great vacation. We hope to see you back at the beach!

4/10 - 별로예요

r

별로예요: 객실의 편안함
Nice next to the beach but ..
Not even a roll of toilet paper given to the room. No dishwasher cleaner. Who makes customers tare beds down and place linens in bags? Or be charged? Will never reserve again. Atlantica people south tower. They are so much better. Cleaning service and very friendly.
2018년 4월에 4박 숙박함
답변 제공: nicole 님, 2018년 4월 11일
Thank you for sharing your experience with us. You are correct we do not provide paper products. We do however provide dishwasher cleaner and an all purpose cleaner as well as broom, dust pan and vacuum. If there was none in the unit we would have happily delivered that to you very quickly. We offer departure maid service only and do make that clear to all of our guests. I apologize for any miscommunication. We look forward to seeing you back at the beach!

8/10 - 좋아요

Shon 님, NC

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Amazing location
I had my wedding reception here. It was amazing, staff was EXCELLENT, and the food was the best I have ever tasted at a hotel.
2018년 4월에 2박 숙박함
답변 제공: nicole 님, 2018년 4월 9일
Thank you for taking the time to share your experience and CONGRATULATIONS! We are so happy to hear you had a great wedding reception. We look forward to having you back at the beach!

6/10 - 괜찮아요

Nita

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
the master bathtub looked like it had not been cleaned, so I cleaned it. there was barely enough toilet paper on the roll for one use, with no extras. The master bedroom closet door fell off the track when I opened it. If it were not for the ocean view and the fact that we drove so long to get there I would have called. Maybe as a student this would have been okay but Married with kids and currently 6 mo pregnant I just expected a bit more
2018년 4월에 2박 숙박함
답변 제공: nicole 님, 2018년 4월 9일
I would like to apologize for the problems you encountered while vacationing with us. It is of great concern that your stay was less than enjoyable. We appreciate and welcome your feedback as it assists us in focusing on areas that require immediate attention, so future guests will not experience the same problems that you did. On behalf of our entire staff, I would once again like to express our apologies for the frustration and inconveniences you experienced during your stay. We hope to see you back at the beach!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rooms were nice building and grounds needs an update, under staffed and not all staff were friendly
2018년 4월에 3박 숙박함
답변 제공: nicole 님, 2018년 4월 6일
Thank you for taking the time to share your experience with us. Unfortunately, we do not have control over the staffing at the property as we are a rental company. I will certainly pass these words along to the property management at Baywatch. I am so glad that you enjoyed your stay. We look forward to seeing you back at the beach!

6/10 - 괜찮아요

Clint

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Carpet and tile should be replaced...dirty and some stains. Plenty of clean linens (some had long black hairs in them). Check-out time was 10 am and I had someone try to enter the room at 9:20am to clean it. They simply unlocked the door then couldn't get in because of the door security guard, then they knocked. Nice view, convenient parking in the deck, a restaurant and bar on site, and close to other restaurants and bars.
2017년 10월에 3박 숙박함
답변 제공: Nicole Pease- Customer Service 님, 2017년 10월 30일
Thank you so much for taking the time to share your experience with us. We appreciate your feedback and will take your recommendations into consideration. I apologize for the early arrival of the housekeeping staff. I am glad you were able to enjoy the many great restaurants and bars in the area. We look forward to having you back at the beach.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice amenities, ok room, but some gotchas....
Gotchas: 1) When picking up keys, we were told paper products were not provided (i.e. toilet paper). Went back later and could not find this information anywhere in the fine print of the hotel reservation. 2) Put hotel address in GPS, and it took us 16 miles to same address but different zip code. Hotel there was so use to this error, that they handed us pre-printed directions to our hotel. Would have been helpful if we were warned of this at the rental agency. 3) Ad on Expedia indicated dishwasher; however, there was none 4) Kitchen was tiny and could have been cleaner 5) Bedroom door would NOT shut, as the bed was positioned too close to the wall 6) Light switch in bedroom did nothing, thus frustrating to have to walk in dark to turn on light between beds 7) Couch was well used and could have been replaced 8) Seals on sliding glass doors were busted, thus our wonderful view was impaired The multiple pool options and poolside bar/grill were wonderful. We will probably give this hotel another try, but would definitely like a different room!
2017년 9월에 3박 숙박함
답변 제공: Nicole Pease- Customer Service 님, 2017년 10월 6일
Thank you for taking the time to share your experience. It is correct you would need to enter the correct zip code for it to take you to the North Myrtle beach location otherwise it will direct you to the same named streets in Myrtle Beach. We do address all of the amenities on our confirmation letter and web site. I am not sure why you were led to believe there was a dishwasher when it is not listed. I apologize for that confusion. We appreciate your feedback and will work to address the small issues you listed. We apologize for any inconveniences this may have caused you.

10/10 - 훌륭해요

Janaina 님, Maryland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excited my expectations
I was shocked to see that this time I got what I paid for and more, the unity was not changed at the last minute the staff was great and the realtor that posted this unity was very friendly. I wish I had more days to stay, the pools were clean the beach and vegetation well cared,the chairs cushions need to be clean but no tears, cuts or cigarette burns that was amazing, I loved the balcony and it's simple well take cared furniture, I travel constantly for the company that I work for and believe me I have stayed in places that were 4 starts that are not all that. Congratulations looking forward to visiting again
2017년 9월에 2박 숙박함
답변 제공: Nicole Pease- Customer Service 님, 2017년 9월 30일
Thank you for taking the time to share your experience with us. We are so happy to hear you had a great stay with us. Your feedback is extremely important. We look forward to seeing you back at the beach!

8/10 - 좋아요

james

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We love staying at Baywatch did not know toilet paper was not included in stay it was weekend visit only had half roll in both bathrooms
2017년 9월에 2박 숙박함
답변 제공: Elliott Beach Rentals 님, 2017년 9월 30일
Thank you for taking the time to give us your review. As stated on our website, we do not provide paper products. I am sorry if you found that inconvenient. We are truly happy you enjoyed your stay with us at Baywatch. We look forward to having you back at the beach!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Did not like the fact that going through elliot rentals meant no service from the hotel, i.e. The hotel does not supply towels or maid service.
2017년 9월에 2박 숙박함
답변 제공: Nicole Pease- Customer Service 님, 2017년 9월 30일
Thank you for sharing your feedback. Elliott Beach rentals handles all the questions, concerns, requests etc. for those staying with us. We are so happy to help all of our guests all the time through a 24 hours customer service operation. We hope to see you back at the beach!

8/10 - 좋아요

Joe 님, Virginia

좋아요: 청결 상태, 객실의 편안함
Room was nice, had all of the comforts of home
The check-in was at a different location and was not very clearly marked - we had to drive a few blocks away to the office of the rental company. It was after hours and they were still able to get me my keys. Overall good experience
2017년 9월에 2박 숙박함
답변 제공: Nicole Pease- Customer Service 님, 2017년 9월 22일
Thank you so much for taking the time to share your experience with us. We appreciate your feedback. We do have several check in offices that are not located at the resorts but very close to. We do give you the specific address on the confirmation letters. I apologize if this was an inconvenience to you. We are so glad to hear you had a great vacation. We hope to see you back at the beach!

10/10 - 훌륭해요

Andrey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2017년 9월에 8박 숙박함
답변 제공: Elliott Beach Rentals 님, 2017년 9월 18일
Thank you so much for sharing your review. We are happy to see you enjoyed your vacation. We look forward to having you back at the beach!

10/10 - 훌륭해요

Sandra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spring vacation
The office staff are amazing. The cleaning staff needs to care about the customers as much as the office staff does. There was some water damage and the1st room we were given smell and was too dirty to put my grandchildren in. I went back to the office and the manager took care of our accommodations. I was please.
답변 제공: Elliott Beach Rentals 님, 2017년 4월 17일
Hello, Thank you for taking the time to share you experience with us. I apologize for the inconveniences you encountered and am so glad we were able to address those for you. We hope to see you again! Nicole- Customer Service

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay at your own risk
Water leaked in from another room and our room had an aweful stink The entire week. We were forced to stay in that disgusting room with that horrible stink and the hotel or elliot beach rentals did nothing. They offered to rip the part of the carpet out and blow fans the rest of our trip but could not guarantee the smell would go away. For the money we paid we should of been put in a different room but they screwed us over and kept all our money and told us we couldn't be put in another room for the rest of our vacation. Unbelievably gross the entire week
답변 제공: Elliott Beach Rentals 님, 2017년 4월 17일
Hello, Thank you for taking the time to share your experience with us. I do apologize you had this inconvenience during your stay. if you wish to discuss this further with customer service, I will be happy to. Please contact me at your earliest convenience. Nicole

6/10 - 괜찮아요

NurseSally 님, NC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was ok. They do not give you toilet paper or soap in the private rentals. The linens were not great. The towels were dingy white and worn and the sheets for the beds were worn out too. Their was a very nice restaurant in the facility. And it had great pools and lazy rivers.
답변 제공: Nicole Pease- Customer Service 님, 2017년 4월 14일
Hello, Thank you for taking the time to give us your feedback. We will work very hard to address the few issues you mentioned. We hope to see you again soon!

8/10 - 좋아요

Maureen

좋아요: 직원 및 서비스, 객실의 편안함
Family Vacation
The room could use some updating but it wasn't bad. Spacious, great view and great location. If you like to shop Tanger outlet was just a 10 minute drive.
답변 제공: Elliott Beach Rentals 님, 2017년 3월 24일
Thank you so much for taking the time to share your experiences with us. We are so happy to hear you enjoyed your stay with us. I will have someone check the unit to see what needs to be updated and do our best to resolve that issue. We hope to see you again soon! Nicole Customer Service

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Good stay until.....
Hotel room was clean. Much bigger than booked which was nice. The main bed mattress felt a little soft but overall was good until the last night in the pool in our tower when I seen a cockroach about 2 inches long. Gross!!!
답변 제공: Nicole Pease- Customer Service 님, 2018년 2월 18일
Hello, I am so happy to hear that your stay was good! Unfortunately, our Palmetto Bugs, which does look like a large roach, are found occasionally here and there. They mostly are visible when the weather is damp. Other than that, we love that you enjoyed yourself. We hope to see you again soon!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not as expected at all
Booked a room for 4 adults and 3 children and was told I was getting a very spacious condo like with 3 beds and a pull out. when arrived and walked in there was two beds in the room with one small kitchen and a bathroom in the kitchen area- Continue to walk to a small living room with a bed that pulls out from the living room wall and a very small pull out couch bed. The room wasn't clean when we got there, they had no clean towls or washcloths and no clean sheets. I had to call and complain to get clean lignin and towls. The chemicals in the indoor pool made my son and granddaughter break out in awful rashes, needless to say we lost a day we payed up front because we had to leave a day early due to the children's rashes. Its a nice place with a lack of communication on there people cleaning, stocking and providing accurate room space for bookings.
답변 제공: Elliott Beach Rentals 님, 2017년 3월 16일
Hello, Thank you for taking the time to share your experiences with us. We greatly appreciate your feedback. I am very sorry you were dissatisfied with your room. I would love to speak with you further if you wish to discuss it. Please contact me in customer service at your earliest convenience. Looking forward to speaking with you. Sincerely, Nicole Customer Service

8/10 - 좋아요

Carlos 님, WS, NC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
This hotel was nice. We stayed in a 3 bedroom condo. Very roomy and clean. My only issue is that we the bed in the master bedroom needs to be changed. Also the comforters dates. But overall great stay and I would stay again!
답변 제공: Nicole 님, 2017년 3월 11일
Thank you so much for taking the time to share your experiences with us. We will speak with the homeowner regarding the bed. We hope to see you again soon!