리셉션

데이즈 인 바이 윈덤 월코트 대번포트 여행 후기

2.5 out of 5
데이즈 인 바이 윈덤 월코트 대번포트
2889 N Plainview Rd, I-80 Exit 284, Walcott, IA

이용 후기

6.8
평점 10 - 훌륭해요. 457개 이용 후기 중 104개" "
평점 8 - 좋아요. 457개 이용 후기 중 125개" "
평점 6 - 괜찮아요. 457개 이용 후기 중 98개" "
평점 4 - 별로예요. 457개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 457개 이용 후기 중 60개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Sheryl

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was run down. Bathtub had what looked like a fire melted spot, brown and broken plastic tub. Not a welcoming spot. But it was as cheap !
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Sheryl,We appreciate your feedback regarding your recent stay. We value all guest comments and will share your observations with the team for future considerations and improvements. Thank you for sharing your experience with us.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was priced well Clean No complaints
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Michael, We're thrilled to hear you found our hotel to be clean and well-priced during your stay! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to welcome you back again in the future!

6/10 - 괜찮아요

Roy

출장 여행
좋아요: 직원 및 서비스
Breakfast was not much option or anything at all
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Roy, We appreciate your feedback on the breakfast offerings during your stay. Our team continually looks for ways to enhance the dining experience for our guests. For a more diverse selection in the future, we recommend reaching out to our management to ensure your preferences are met.

4/10 - 별로예요

Victor

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a clean place
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Victor,We're sorry to hear your expectations weren't met. We take cleanliness seriously and encourage all guests to reach out to management directly with any concerns for further assistance. Your feedback is valuable as we strive to improve our services.

10/10 - 훌륭해요

Suzanne

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Suzanne,We are delighted to hear that you enjoyed your stay with us! Our team looks forward to welcoming you back in the future.

10/10 - 훌륭해요

Asad

좋아요: 청결 상태, 직원 및 서비스
Decent overnight stay Very quiet please
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Asad,We are delighted to hear that you had a peaceful overnight stay with us. Your feedback is greatly appreciated as we strive to provide a tranquil environment for all our guests. Should you have any further comments or need assistance, please don't hesitate to contact our management team. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Nikki

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
People knocking on the door all hours of the night. People doors opening and shutting all night. Rooms smelled horrible. Floor in the room was not clean.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Nikki, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Rest assured, we take all feedback seriously and will address your concerns with our team to ensure a more pleasant stay for our future guests.

6/10 - 괜찮아요

Irina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Irina, We always strive to provide a memorable experience for our guests, and your satisfaction is important to us. If there were any aspects of your stay that could have been improved, please don't hesitate to contact us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff were very nice! Apparently there were smoking rooms and non smoking rooms all in the same hall together so the hallway smelled of stale cigarette smoke. Ice machine wasn’t producing ice. We were told to give it 14 minutes but couldn’t get ice at all. Bed was comfortable enough but not the best. If I were to book here it again, it would only be because of the friendliness of the staff, the pet friendly policy and inexpensive price. Remember, you get what you pay for.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Jennifer, We appreciate your kind words about our staff and pet-friendly policy. Please note that room assignments are based on availability. We apologize for any inconvenience regarding the hallway odor and ice machine. Your feedback is valuable for our continuous improvement. Thank you for considering us for future stays.

10/10 - 훌륭해요

Shaziya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Shaziya,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

4/10 - 별로예요

Greg

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You get what you pay. It was O.K. if you were just looking for a place to sleep one night. The carpet in the hallway was dirty and the building had an odor. The breakfast was minimal. The shower water was lukewarm no matter how long I ran it to warm it up. The check-in/out was smooth and the staff was nice.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Greg,Thank you for sharing your recent experience with us. We appreciate your feedback and are glad to hear that our staff met your expectations during check-in/out. Your comments about the breakfast and room condition will be shared with our team for improvements. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice & quiet. Convenient & clean. Didn’t like the tv cause couldn’t get all the channels
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Eileen,We appreciate your positive feedback regarding our quiet and convenient location. Our team strives to ensure a clean environment for all our guests. We regret any inconvenience regarding the TV channels and will share your comment for improvement. Thank you for staying with us.

10/10 - 훌륭해요

Ashley

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the king size bed. It was very comfortable
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Ashley,We are delighted to hear that you found our king size bed comfortable during your stay. Providing a cozy and relaxing experience is always our priority for guests to enjoy their time with us.

8/10 - 좋아요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was soooo comfortable!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Jeanette,We're pleased to hear that you found our beds to your liking during your stay with us. Your comfort is our priority, and we're glad we were able to provide you with a restful night's sleep. Should you have any further feedback or requests for your next visit, please don't hesitate to reach out to our management team.

6/10 - 괜찮아요

Grayce

가족 여행
Window lock did not work
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Grayce,We appreciate your feedback regarding the window lock and apologize for any inconvenience caused. Guest safety is our top priority, and we will address this issue with our maintenance team to ensure it is properly resolved. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Debra

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fair price to pay for hotel, and Pet friendly
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Debra,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding our fair pricing and pet-friendly policies. We strive to offer competitive rates and provide a comfortable experience for both you and your furry friend. We hope you had a pleasant stay with us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello William,We are thrilled to hear that you had an excellent stay with us! Thank you for choosing our hotel as your accommodation and for taking the time to rate your experience. We truly appreciate your support and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and comfortable
Although the clerk was obviously not native in his language, he was very friendly and patient with my questions and requests. He explained things well and gave us an accessible room near to the lobby and breakfast. Room was quiet and comfortable.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Linda,Thank you for sharing your positive experience with our friendly and patient clerk. We're glad to hear that he was able to assist you with your questions and requests effectively. It's great to know that you found your room to be quiet and comfortable as well. We truly appreciate your feedback and hope to welcome you back again soon.

4/10 - 별로예요

rick

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the bathroom had cob webs all over.the chair was dirty and stained.the white bath towels had nasty stains all over them.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello rick, We apologize for any inconvenience you experienced during your stay. Our housekeeping team works diligently to maintain cleanliness throughout the hotel, and we will address your concerns to ensure future guests do not encounter similar issues. We appreciate your feedback and will use it as an opportunity for improvement.

6/10 - 괜찮아요

jim

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello jim,We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and any feedback you may have, so we can continue to improve our services. Please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

LORI

좋아요: 청결 상태
There was no elevator. People should get housekeeping every day without having to ask for it
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello LORI,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an elevator during your stay. We understand the importance of prompt housekeeping and will ensure that our team is reminded to provide daily service without requiring a request. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Jim

출장 여행
Light flickering badly in front alcove. Halls needed some attention, but my room was clean.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Jim,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the cleanliness of your room. We apologize for any inconvenience caused by the flickering light and the condition of the hallways. Your thoughts will be shared with our team to ensure a better experience for future guests.

10/10 - 훌륭해요

Laura

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Laura,Thank you for taking the time to leave a review. We appreciate your high rating and are delighted to hear that you had such a wonderful experience during your stay with us. We strive to provide exceptional service to all guests and we're thrilled that we exceeded your expectations. We hope to welcome you back again soon for another fantastic stay.

2/10 - 너무 별로예요

trent

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BED BUGS!!!!
답변 제공: Manager 님, 2023년 10월 16일
Hello Marsha,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Dear Guest,Thank you for your feedback! We are glad to hear that you had such a positive experience with us. We look forward to welcoming you back in the future!

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Chris,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi Jesse,Your high-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

Adrian

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accommodation includes an inexistent breakfast. OJ, apple juice, milk, almost empty 2 type cereal, barely a few slices of bread and tinny muffins, apples, sugar packets and coffee. Oh, and plastic knives, forks, spoons, with nothing to use them on.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Adrian ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

William

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Barbara

좋아요: 청결 상태, 객실의 편안함
breakfast was so. Room located next to McDonalds and was noisy..
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Barbara,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast as well as our room. I hope you will return to enjoy a memorable and exceptional experience.

6/10 - 괜찮아요

James

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Unsafe shower, hairdryer not working.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 22일
Hello James,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

KFDGT PILOT

출장 여행
This room had one of the softest and most comfortable beds that I have slept in for a long time !
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hello KFDGT PILOT,Know that your voice is of tremendous importance to us and we value your comments about our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay . Would recommend
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hi Tim,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

2/10 - 너무 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
stayed here one night out of desperation would not recommend it was dirty and dingy smelled like smoke even though we had a non-smoking room (can't believe smoking is allowed) the same girl that check us in at night was there the next morning. Food was left out in the breakfast area.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Kenneth,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 - 별로예요

Benny

별로예요: 청결 상태, 숙박 시설 상태 및 시설
you get what you pay for
Booked the room based on the ratings on this site, but very disappointing. No issues with the check-in, but the room had a very distinct and strong damp odor. Which was bad, but what is inexcusable is a room on the ground floor with a window on the parking lot side which did not lock, and the outside screen was completely torn across the bottom. Not good.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Benny, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A value for the price.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Randall,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our price and also our value. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

Brendan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled horrible - smoky and musty, rude staff, and didn't even have a room for me (even with a reservation), forcing me to go looking for an alternate at 10PM after a long day on the road.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Brendan, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 - 좋아요

Cliff

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Cliff,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Gladys

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We just needed a place to crash after hours of driving on our road trip and knew not to expect much. But even then it was surprising how dirty the hallways were, pet hair all over (we knew it was pet friendly and hate that but put up with it for one night), like just not a good impression and made us weary of our room. We had booked a non-smoking room, but it REEKED of smoke. And THEN...I woke up the next morning and noticed some bites on my one leg and immediately was trying not to panic if they were bed bug bites. 😩Apparently they most often bite in a zigzag pattern, which my five bites were like a zigzag. Maybe it was fleas or spider bites but based on the rest of the hotel it wouldn't shock me if some kind of bugs existed. They say its not cleanliness that determines bed bugs, they can happen in the fanciest hotel too, but man if they would at least do a deeper cleaning it would already feel so much more comfortable. I had to wait awhile to check out because no one was at the front desk, which was the only hotel on our road trip where we had that issue. Annoying when time is ticking and you don't want to waste it. Needless to say, if we're ever coming through the area again we would book a different place. Not much selection but I'd rather pay more and not have a smoking room when I booked non-smoking and all these other things. When we got home, we disinfected EVERYTHING, cleaned and vacuumed out our entire car and hoping and praying it wasn't bed bug bites!!
답변 제공: Manager 님, 2023년 7월 22일
Hello Gladys, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Cheyenne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly helpful staff, would definitely stay again.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hi Cheyenne,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

8/10 - 좋아요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very quiet, yet near other more crowded areas. Room was very clean. Vending machines not in use., so had to walk to gas station.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Gerald,Thank you for your review and comments regarding our room and your comments about our property. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Michael,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 - 괜찮아요

Mary

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was very run down, the carpet in the room smelled. The bed was excellent for sleeping, the best part of the stay, and it was quite. No effort at all was put into the free breakfast, cold cereal, juice cups, and make your own toast, no protein at all.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Mary,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Jill

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The ice machine didn’t work the pool was out of order and the breakfast selection was horrible
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Jill,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 - 괜찮아요

Deb

연인과의 여행
We were put in a room for handicapped people and neither one are handicapped. Just a basic room.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Deb,We appreciate the time you have taken to bring to our attention your feedback with regards to our room. We hope to see you again in the future.

2/10 - 너무 별로예요

Sara

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Sara,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON’T STAY HERE!
Worst hotel I’ve ever stayed in! The entire place is filthy. Broken glass all over the parking lot. The entire place is filthy. Smells like mold/must. The people who are running it I think are living here, and have cats, because you can smell them in the hallway. The room is filthy, floors, shower, sink, towels, and wash cloths. The Air Conditioning does not work. The outside key fobs, that are supposed to be here for security do not work The ice machine does not work.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Christopher,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 - 좋아요

Catherine

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hello Catherine,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

JAMES

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing to like here. The room was filthy. Mold growing in refrigerator. Bathroom was dirty and mechanically unsafe. Air-conditioning filter was clogged with hair and dust. Room stank of Marijuana and funk. Towels looked dirty and were stained. Price of room was advertised as very cheap but was double the price. Receptionist talked on phone in foreign language but said enough English words for me to know she was talking about me. I only stayed here because I was too tired to drive elsewhere.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello JAMES, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

rachel a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff here was great and that was the squishiest most comfortable bed at any hotel I’ve ever stayed at! Would definitely stay here again.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hi Rachel A,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.