점심 식사 및 저녁 식사 제공, 멕시코 요리
예약 가능 여부 확인

리치랜드 리버프론트 호텔, 어센드 호텔 컬렉션 멤버 여행 후기

2.5 out of 5
리치랜드 리버프론트 호텔, 어센드 호텔 컬렉션 멤버
50 Comstock Street, Richland, WA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 267개 이용 후기 중 85개" "
평점 8 - 좋아요. 267개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 267개 이용 후기 중 43개" "
평점 4 - 별로예요. 267개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 267개 이용 후기 중 39개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Ian

출장 여행
별로예요: 직원 및 서비스
The room next to me had seven dogs in it. Who in their right mind let anybody have seven dogs in a hotel room? Imagine how little sleep I got with seven dogs barking.
2024년 4월에 1박 숙박함

4/10 - 별로예요

anthony 님, Clyde Hill

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 24일
Thank you for your review. Safe travels to you!

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for families with kids or who want to have a lively time. The pool area is great and there aren’t over-bearing rules. The green belt and river walk are right off the property. Bikes are available to guests. Walking or riding distance to tons of restaurants and coffee shops. The bar/restaurant are open late with live music so great if you are looking for night life. Riverview rooms are the quietest but Dont stay here if you want peace and quiet. It’s not the place for that.
2024년 4월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 15일
We appreciate your 4 out of 5 review! I'm glad you enjoyed our amenities. We hope to see you again! Thank you!

2/10 - 너무 별로예요

Cassandra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Open wires showing in steam room . No light in the sauna fixture like it was missing . The room had fleas I arrived late on Friday around 11pm the night of my booking . I told the front desk first thing in the morning. They insured me they would spray and clean and change all bedding. When I around back Saturday evening after spending all day at the ball fields I was hoping to come back to a solved solution they told me no one had delayed the message and the night person was there by themself and there was nothing they could do about it . So thankful I had air mattress in my car I brought in and slept on for the night . I told the front desk I the morning about the issues it was a big deal to her she didn’t apologize. I just said she would look into it .
2024년 4월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 15일
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 15일
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

4/10 - 별로예요

Susana

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Baños sucios y mal olor
2024년 4월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 4월 8일
Disculpa por la mal experiencia. Ojala que nos des otra oportunidad para que su experiencia sea mucho mas mejor que esta.

4/10 - 별로예요

Amber

가족 여행
Poor upgrades, bathroom door didn't close all the way, big gap in the main door and frame, fridge made a very loud noise that kept me up, people yelling outside the room past 11p both nights. Way to over priced.
2024년 4월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 4월 8일
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 - 너무 별로예요

Eric

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The very unfriendly desk clerk informed us that they had no king riverview rooms, even though we had a reservation for one. He told me king riverview rooms do not exist. Verbatim. If you look at expedia and look at the hotels site, the room choices are different. We were put in a room in the front of the hotel and listened to traffic all night. There were also traveling sports teams present and even after multiple people complained the teenagers were running, skateboarding and screaming along the corridors well after 11:00 pm. I contacted expedia to resolve the room issue immediately upon check in and they offered me a 25.00 credit. Wow. This morning at check out the clerk told me they DO have riverfront king rooms, and as we were talking the teenagers were again running around with no supervision. I understand that there can be mix ups in reservations but the hotel did nothing to even try and accommodate our reservation. No apology, no attempt to correct it. Just the comment that I was wrong and the room didn't exist before dismissing me. I suggest calling ahead if you book to be sure what they advertise is what they offer.
2024년 4월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 4월 8일
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations we can upgraded you if we have rooms to be upgraded. The type of room you reserved through the third party is the one we get on our end. Safe travels to you!

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Walking trail by river was pretty. Building maintenance was meh. Needs some work. People next door to us had yappie dogs. The restaurant in the hotel was more of a bar. Food was not good and was over priced!
2024년 4월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 4월 8일
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. The restaurant is independently owed and Operated. I do hope you can give us an opportunity to make it up to you.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price was reasonable.
2024년 3월에 2박 숙박함
답변 제공: thank 님, 2024년 4월 5일
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

10/10 - 훌륭해요

Carro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: thank 님, 2024년 4월 5일
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

8/10 - 좋아요

Candelario

답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 23일
We appreciate your 4 out of 5 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

6/10 - 괜찮아요

Ross

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Staff were not at the front desk every time I was needing staff assistance. Room had a few issues: small tear in the fitted sheet, missing tile baseboard in the bathroom, loose toilet paper holder, light bulb out in a lamp, worn door seal that let in light under door and a musty smell when I first went in the room. And toilet paper was cheap single ply.
2024년 3월에 3박 숙박함
답변 제공: Richland Hotel 님, 2024년 4월 8일
I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

6/10 - 괜찮아요

Shawna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Lobby is very nice and updated. Staff was great! The rooms have been updated, but not the greatest. Overall, hotel was fine, but nothing standout, besides staff.
2024년 3월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
We appreciate your 3 out of 5 review! Thank you for your review about our great staff!

10/10 - 훌륭해요

Karissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

6/10 - 괜찮아요

Daniel

2024년 3월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 4월 15일
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

4/10 - 별로예요

John

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
We appreciate your 2 out of 5 review! We hope to see you again! Thank you!

4/10 - 별로예요

Vernon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though this property seemed to be renovated, there were lots of unfinished parts of the room. The beds were super hard. The staff wanted to charge me a $25 fee for checking in early and the hotel was barely booked…
2024년 3월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 - 좋아요

Samuel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The river walk was super. Basketball court, video game room, shuffleboard, foosball and pool table all onsite! It was recently remodeled and they did pretty well! Toilets need adjustment. Bunk beds are cheap and squeaky, but mattresses are comfortable. Found a pillow that worked. Breakfast was pretty standard, but better than many properties.
2024년 3월에 2박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

6/10 - 괜찮아요

LaDonna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 3월 10일
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

8/10 - 좋아요

Meredith

It was all very good, except they do not have an EV charging station
2024년 3월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 3월 10일
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you!
2024년 3월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 3월 2일
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

10/10 - 훌륭해요

Tamara

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent work on the remodel. Room was perfect. Bed was very comfortable. I would tell my family and friends to stay here again when visiting.
2024년 2월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 26일
Thank you, for staying with us,we are glad you enjoyed your stay, Hope to see you on your next Trip

2/10 - 너무 별로예요

Norma

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This hotel has the potential for so much more. I booked my stay through a third party and when I arrived at the hotel, they did not give me the room that I paid for. Their whirlpool tub was out of order and instead of only charging me for the room that I received, they refused to, and kept my money for the room that I originally booked.
2024년 2월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 2월 20일
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations. The type of room you reserved through the third party is the same room you were given when you arrived. Safe travels to you!

10/10 - 훌륭해요

Aimee

Great breakfast bar . Need to update the room missing lens on light fixture in bathroom a few things need fixed
2024년 2월에 2박 숙박함
답변 제공: FrontDesk 님, 2024년 2월 6일
thank you, we hope to see you again.

2/10 - 너무 별로예요

Kaylee

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not as advertised, very unsafe & noisy.
2023년 12월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 2월 8일
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 - 좋아요

Jack

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
Ok
2024년 1월에 4박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 2월 4일
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 - 좋아요

Eric

2024년 1월에 5박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 3월 27일
We appreciate your 4 out of 5 review! Thank you!

10/10 - 훌륭해요

Nora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 1월 31일
We appreciate your 5 out of 5 review! We hope to see you again!

6/10 - 괜찮아요

Trava

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There were no garbage cans in the rooms at all. There was an electrical outlet behind the TV stand that was not properly secured to the wall. The floor going from the room towards the bathroom was slanted. The coffee was gross. The bartenders at the restaurant part were very nice and so was the staff. But property was meh
2024년 1월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2024년 1월 31일
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 - 훌륭해요

angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would recommend
It was nice area. Everything was welcoming. Clean
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 26일
We appreciate your 10 out of 10 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 21일
Thank you so much for your 10 out of 10 review. We are so pleased you enjoyed so many things about our property. We look forward to your return!

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 22일
We appreciate your 5 out of 5 review! We hope to see you again

10/10 - 훌륭해요

Cecelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of amenities to choose from. Very spacious atmosphere
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 21일
We appreciate your 5 out of 5 review! Im glad you enjoyed our amenities. Look foward to seening next time

8/10 - 좋아요

Raymond

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 21일
We appreciate your 8 out of 10 review! We hope to see you again.

8/10 - 좋아요

Anthony 님, Olympia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, stylishly remodeled hotel in a good neighborhood of Richland. many restaurant options near bye. I would stay here again.
2024년 1월에 1박 숙박함
답변 제공: FrontDesk 님, 2024년 1월 17일
Im Glad you enjoyed your stay, Look foward to seening next time

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 21일
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 - 좋아요

Eloy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 9일
We appreciate your 4 out of 5 review! We hope to see you again!

6/10 - 괜찮아요

Patricia

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The kitchen sink was plugged and standing water. Dishwasher had 3" black mold water. Jetted tub had 6" crack. No tray for coffee maker, was given 2. One was too small, the other to large.
2023년 12월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 9일
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 - 훌륭해요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 9일
We appreciate your 5 out of 5 review! We hope to see you again.

8/10 - 좋아요

Keychelle

2023년 12월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 21일
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 - 좋아요

John 님, anchorage

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk folks were very helpful. My king bed room was very comfortable.
2023년 12월에 2박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 4일
We appreciate your 4 out of 5 review! Thank you for your review, I'm glad you enjoyed your stay. We hope to see you again.

8/10 - 좋아요

Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 4일
Thank you for your feedback about your recent stay. We hope to see you again!

10/10 - 훌륭해요

Jesse

2023년 12월에 1박 숙박함
답변 제공: Front Desk AL 님, 2023년 12월 26일
Thank you for your review, I'm glad you enjoyed your stay.

8/10 - 좋아요

River

2023년 12월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2024년 1월 4일
We appreciate your 4 out of 5 review! We hope to see you again.

10/10 - 훌륭해요

Jude Jenila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Riverfront Hotel 님, 2023년 12월 24일
We appreciate your 5 out of 5 review! We hope to see you again.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
More than we expected.
After reading some of the reviews before booking I was a little apprehensive. However, the hotel is great! Breakfast was substantial, the room looked like it had been recently refurbished, and the personnel were friendly and welcoming. We were not able to make use of the amenities as our stay was short but there were many and we will look forward to availing of them on our next visit.
2023년 12월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2023년 12월 24일
Thank you so much for sharing your rating and compliments. We are so pleased you enjoyed so many things about our property including the room. We look forward to your return so you can enjoy our amenities!

8/10 - 좋아요

Pedro

답변 제공: Front Desk 님, 2024년 2월 6일
Thank you and we hope to see you again.

10/10 - 훌륭해요

magdalena

출장 여행
2023년 12월에 1박 숙박함
답변 제공: Riverfront Hotel 님, 2023년 12월 24일
We appreciate your 5 out of 5 review! We hope to see you again.

6/10 - 괜찮아요

David

2023년 12월에 1박 숙박함
답변 제공: RIVERFRONT HOTEL 님, 2023년 12월 11일
Thank you for sharing your rating. We hope to see you again, for many more years to come. Safe travels!