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소네스타 셀렉트 보스턴 로웰 첼름스퍼드 여행 후기

3 out of 5
소네스타 셀렉트 보스턴 로웰 첼름스퍼드
30 Industrial Ave East, Lowell, MA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 915개 이용 후기 중 354개" "
평점 8 - 좋아요. 915개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 915개 이용 후기 중 140개" "
평점 4 - 별로예요. 915개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 915개 이용 후기 중 50개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

James Jr

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of stuff broken,
2024년 5월에 1박 숙박함
답변 제공: Mildre Gonzalez 님, 2024년 5월 21일
Dear James Jr.Thank you for staying with us and for taking the time to write a review. We apologize that we didn't meet your and our expectations.

10/10 - 훌륭해요

Jeannine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy access to highway and town. Beautifully landscaped, clean and quiet. I'd never stayed there before, but it is definitely a place I would stay in again, and recommend to travelers.
2024년 5월에 6박 숙박함
답변 제공: Mildre Gonzalez 님, 2024년 5월 20일
Dear Jeannine,Thank you for staying with us and for taking the time to leave us a review. We are glad you enjoyed the landscaping and your stay.

8/10 - 좋아요

Ric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Elevator was out. Not the worst situation since we only had one flight of stairs to manage, and the exercise is a good thing. Although, I have to say the step treads in the stairwells are weirdly shallow.
2024년 5월에 5박 숙박함
답변 제공: Mildre G 님, 2024년 5월 14일
Dear Ric,Thank you for staying with us and for taking the time to give us a review. Our building is unique, we are one of 4 still left. Glad you enjoyed your stay,

10/10 - 훌륭해요

Cody

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and staff were both great! Room was clean and the location is super convenient between route 3, I-495 and the Lowell Connector
2024년 5월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 5월 14일
Dear Cody,Thank you for staying with us and for taking the time to write a review. Our staff takes a lot of pride in their work and connections with our guests. Glad you highlighted or proximity to route 3 and I495.Thank you,

8/10 - 좋아요

Edward

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No issues with the property
2024년 5월에 2박 숙박함
답변 제공: Mildre Gonzalez, General Manager 님, 2024년 5월 13일
Edward,Thank you for staying with us and for taking the time to give us a review. We are glad you enjoyed your stay,

6/10 - 괜찮아요

Lou 님, Erin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevator was broken. Understaffed in the evening. Frequent marijuana smoke noted in hallways and around the property.
2024년 5월에 2박 숙박함
답변 제공: Melissa 님, 2024년 5월 6일
Thank you for taking the time to fill out this survey. We apologize for any inconvenience during your stay. We are working on getting the elevator up and running. We are a non-smoking hotel, and are embarrassed by the fact people can not respect these rules. We ensure to hold these people accountable and charge them a fee in the amount of 250. Thank you again for your feedback!

6/10 - 괜찮아요

paule

2024년 5월에 1박 숙박함
답변 제공: Melissa 님, 2024년 5월 6일
Thank you for taking the time to fill out this survey. We appreciate your feedback.

10/10 - 훌륭해요

Mantiely

좋아요: 편의 시설/서비스
Great stay
2024년 3월에 1박 숙박함
답변 제공: Mildre Gonzalez, General Manager 님, 2024년 5월 3일
Dear Mantiely,Thank you for staying with us and for taking the time to write a review.Have a great day,

4/10 - 별로예요

Lorraine

The bed suck. The linen sucks. They don’t not to change your sheets. If you’re not checking out, they don’t see if you’re all right in the room or if you need anything, they just not too considerate. They just give you the room and that’s it. Don’t know what time breakfast is even if there is breakfast nobody ever told me, and they don’t even announce breakfast so if you don’t have money to eat or if you can’t eat, I have a little consideration. I will never stay there again.
2024년 4월에 4박 숙박함
답변 제공: Melissa 님, 2024년 5월 1일
Thank you for taking the time to share your feedback with us. We deeply regret that we did not meet your expectations regarding your low satisfaction score. It is unfortunate that you did not get to utilize our amenities here at Sonesta, as breakfast and housekeeping service was available during your stay. We hope that this does not discourage your return and hope we can make it better next time you visit the area. Thank you!

8/10 - 좋아요

Ary

2024년 4월에 4박 숙박함
답변 제공: Melissa 님, 2024년 5월 18일
Thank you for taking the time to fill out this survey. We appreciate your feedback!

2/10 - 너무 별로예요

Gaethane

2024년 4월에 2박 숙박함
답변 제공: Melissa 님, 2024년 5월 18일
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations during your stay, considering the low satisfaction score. If you can reach out to us with more information regarding your stay, we are open to conversating. Thank you again!

8/10 - 좋아요

Michael 님, Emeryville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet out of the way property. Perfect for the traveler who is making a short stop. Or for the business traveler who needs no distractions. Staff was helpful and polite.
2024년 4월에 3박 숙박함
답변 제공: Melissa 님, 2024년 4월 25일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback and hope to welcome you again soon!

8/10 - 좋아요

Amanda 님, Coeur d alene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. They got rid of the bar which was a bummer.
2024년 4월에 3박 숙박함
답변 제공: Melissa 님, 2024년 4월 25일
Thank you for taking the time to fill out this survey. We apologize that you could not utilize the bar during your stay. We are hoping to have it up and running soon. We hope to have you return in the near future. Thanks for choosing us for your stay!

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 4월 23일
Jeffrey,Thank you for staying with us and for taking the time to score us. We are happy you enjoyed your stay with us,

6/10 - 괜찮아요

Adeel

2024년 4월에 1박 숙박함
답변 제공: Mildre Gonzalez, General Manager 님, 2024년 5월 12일
Dear Adeel,Thank you for staying with us and for taking the time to give us a review. We are happy that you enjoyed your stay.

2/10 - 너무 별로예요

Casey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible
2024년 4월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 21일
Thank you for taking the time to fill out this survey. We are sorry to hear about your experience. Please note that smoking in the rooms is against our hotel policy to ensure a comfortable stay for all our guests. It is unfortunate that the previous room you were in has not been utilized due to the strong odor of cigarettes left behind. We appreciate your feedback, Thank you!

10/10 - 훌륭해요

John Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value for money, albeit away from any walkable or dining options.
2024년 4월에 6박 숙박함
답변 제공: Melissa 님, 2024년 4월 20일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

10/10 - 훌륭해요

Halisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet area, the staff were friendly and accommodating. The beds were comfortable, Starbucks on site until 10am. Within a mile to stores and fast food restaurants. I would stay here again.
2024년 4월에 6박 숙박함
답변 제공: Melissa 님, 2024년 4월 20일
Thank you for taking the time to fill out this survey. We appreciate your kind words towards the staff. Thank you again for staying with us and hope to have you back soon!

10/10 - 훌륭해요

Casey

좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Friendly staff and respectful people
2024년 4월에 2박 숙박함
답변 제공: Melissa 님, 2024년 4월 18일
Thank you for taking the time to fill out this survey. We appreciate your kind thoughts on the staff and hope to see you back soon. Thank you for choosing Sonesta Select Lowell!

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They called the police on my room while it was my neighbor who was creating a noise disturbance I will be requesting a refund and making their lives hell via phone calls until I get it
2024년 4월에 2박 숙박함
답변 제공: Melissa 님, 2024년 4월 17일
Thank you for taking the time to fill out this survey. We have issued a refund, please follow up with Expedia regarding this. Thank you for your feedback!

10/10 - 훌륭해요

Sidhar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thankful i stayed in this place.
2024년 4월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 4월 12일
Thank you Sidhar,We are very happy you enjoyed your stay with us. Also thank you for taking the time to share your feedback with us! Haver a great day,

10/10 - 훌륭해요

Casey

2024년 4월에 2박 숙박함
답변 제공: Mildre G 님, 2024년 4월 29일
Casey,Thank you for staying with us and for taking the time to give us a rating. We Appreciate your time,

6/10 - 괜찮아요

Mitchell 님, Gorham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Heavy smell of Marijuana at the rear exit. Lawn littered with 1oz nip bottles. . Expect to hear noisu and loud people come in after the bars close 1 to 3 am.
2024년 4월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 4월 8일
Dear Mitchell,Thank you for staying with us and taking the time to give us a review. I will review your feedback with our team to ensure we continue to monitor the grounds more often to remove any debris. Have a great day,

8/10 - 좋아요

John

2024년 3월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 4월 29일
John,Thank you for staying with us and for taking the time to give us a rating. We Appreciate your time,

2/10 - 너무 별로예요

Netaka

I cannot recommend Sonesta Select Boston Lowell Chelmsford. It looks and feels like a converted hospital. Reserved 2 Queen beds, got 2 double beds. Don't stay here. Keep looking
2024년 4월에 1박 숙박함
답변 제공: Mildre G 님, 2024년 4월 8일
Dear Netaka,Thank you for taking the time to write a review for us. Our Hotel is very unique, actually there are 4 other with the same structure in the US. Our Queen beds measurements are 60 inches by 80 inches.Thank you for staying with us,

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice place to stay.
2024년 4월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 6일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback, and hope to see you back soon!

8/10 - 좋아요

Allene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly and the hotel was clean.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 2일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 - 괜찮아요

IULIAN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 26일
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations regarding your low satisfaction score. We hope to make it a better stay if you are ever in this area again. Thank you for staying with us!

6/10 - 괜찮아요

Margaret

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Staff was lovely.. must have been a full moon or something.. lobby area had sounded like a daycare in the room off the entrance.. some strange characters in the lobby area inside and out.. Someone is pacing back and forthe in the room above me.. and has been for the past few hours just settled down.. it is more unsettling then anthing else.. not sure I would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 23일
Thank you for taking the time to fill out this survey. We are sorry to hear that you had a less than satisfactory experience during your stay at our hotel. Your feedback is important to us, and we apologize for any inconvenience caused by the behavior of other guests. We strive to provide a comfortable and enjoyable environment for all our guests. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Jose

2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 12일
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 - 좋아요

Samantha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. The room was clean and nice.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 18일
Thank you for taking the time to fill out this survey. We are glad that we were able to accomodate you during your stay. We appreciate your positive feedback!

10/10 - 훌륭해요

Elias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean, sofa bed is a bit small, I would stay here again
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 17일
Thank you for taking the time to fill out this survey. We are happy to know that you will be back to stay with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Tom

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant hotel. No issues. Satisfactory stopping point for a business person or vacationer
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 15일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 - 괜찮아요

Sheila

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our experience was marred by the fact that we were not told at checkin that there was a $5 parking fee and were surprised when it turned up on our bill. Also, there were two of us staying in the room, but we were only given one hand towel and one washcloth (we did get two bath towels).
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 5일
Thank you for taking the time to fill out this survey. Parking is only included if you are a travel pass member. Extra towels are always provided if needed. We appreciate your feedback!

10/10 - 훌륭해요

M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only stopped overnight before a flight but the room was very comfortable with a nice seat facing the TV, and I appreciated the decaf coffee provided.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 12일
Thank you for taking the time to fill out this survey. We are happy that we were able to accommodate your here at Sonesta. We like to offer a variety of different options to accommodate all of our guests here. We appreciate your positive feeback!

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I frequently stay here while visiting Lowell. The staff are friendly, knowledgeable and professional. I always have a solid night's sleep and a peaceful stay.
2024년 3월에 2박 숙박함
답변 제공: Melissa 님, 2024년 3월 12일
Thank you for taking the time to fill out this survey. We are flattered to hear that about the staff, we always strive to do our best here at Sonesta. We appreciate your positive feedback!

10/10 - 훌륭해요

Willie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 12일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 - 좋아요

Armando

2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 4월 2일
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 - 좋아요

Barclay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was too far away from dinning facilities and gas
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 12일
Thank you for taking the time to fill out this survey. We are very knowledgeable at the front desk and apologize that this was not something you were able to utilize. Tavern in the square is 0.6 miles away from us, and there is a Mobile gas station 0.8 miles down the road. We hope if you ever visit the area in the future, we can help with directions to these locations for you. Thank you again for staying with us!

4/10 - 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One great staff member, but the others were grumpy. Room was okay, but the hotel and area around were dirty. Had a terrible smell and several broken things like tv and shower head.
답변 제공: Melissa 님, 2024년 3월 6일
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations during your stay. Had we known about these issues while you were here, we could have fixed them for you. We are glad that you stayed with us, and hope we can make it up to you if you visit again in the near future.

8/10 - 좋아요

Elijah

가족 여행
No breakfast offer
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 5일
Thank you for taking the time to fill out this survey. We deeply regret that you were not informed on breakfast options available from 7AM-10AM in our common area. We do offer breakfast every morning between those times. Thank you again for staying with us.

8/10 - 좋아요

Steven

좋아요: 청결 상태
Convenient hotel just off the highway.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 3일
Thank you for taking the time to fill out this survey. We are glad you found our location convenient. Thanks for staying with us!

10/10 - 훌륭해요

Ravy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good spot
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 3일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

10/10 - 훌륭해요

Melhunny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 2박 숙박함
답변 제공: Melissa 님, 2024년 2월 28일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 - 좋아요

Monny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 2월 27일
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 - 좋아요

Brianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice stay
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 2월 24일
Thank you for taking the time to fill out this survey. We are glad that you enjoyed your stay here with us. Your feedback is very appreciated.

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Melissa 님, 2024년 2월 25일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 - 좋아요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good bargain for this area.
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 2월 19일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 - 괜찮아요

Carol

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was small, cramped, and dirty looking! Not what I had expected, very disappointed in the room!
2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 2월 12일
Thank you for taking the time to fill out this survey. We deeply regret that you were disappointed in the Deluxe King that you booked. Our staff is available 24 hours and wished we were aware of this during your stay. We would have loved to accommodate you with a new room. We appreciate your feedback, take care!

10/10 - 훌륭해요

Dwight

2024년 2월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 23일
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!