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로즈 시티 인 & 스위트 여행 후기

2 out of 5
로즈 시티 인 & 스위트
2631 W NW 323 Loop, Tyler, TX

이용 후기

5.8
평점 10 - 훌륭해요. 242개 이용 후기 중 45개" "
평점 8 - 좋아요. 242개 이용 후기 중 50개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 37개" "
평점 4 - 별로예요. 242개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 72개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

4/10 - 별로예요

Alexia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property gives out personal information to anyone who calls asking for you by name. Roaches on the floor. Very sketchy side of town feel
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Eddie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible room condition . unfortunately can’t upload pictures to show how bad room walls and general conditions .
2024년 2월에 5박 숙박함
답변 제공: Al 님, 2024년 2월 21일
We apologize for any inconvenience you experienced in the past. Your comfort is our priority, and we appreciate your patience. If you have any further concerns, please feel free to reach out.

2/10 - 너무 별로예요

Niomi

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

shahlla

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had already paid ahead before I got to the property. The lobby was filthy like no one has cleaned it. Got to the first room and was greeted by roaches, stains on the sheet. Ask for cancellation to get money back but was move to another room. Little bit better but not at the same time. Lucky we pack our on sheets and cover. We decided to stay, just one night. But never ever ever will I come back to this nasty hotel.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Becky

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had not been cleaned. Bathwater was left in tub from previous guest. The tub did not drain. There was dried dog poop left in the carpet. There was no soap,shampoo. 1 towel 1 wash rag.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Having to go inside
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shelly

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Rose City review
It was ok stay, the bed were decent, but it could be cleaner. Too many roach sightings, but they had simple breakfast,: cereal,muffins, and ☕
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

LaTricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prpperty was dirty, in the hallways amd rooms. There was trash and wads of hair on the carpet in the hallway. The floorimg in the room was uneven and peeling. There were roaches in the bathroom. The pictures on the website here and the company site are not the same as the building; looks as if those are the pictures from when the building was originally purchased.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Rebecca

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It felt unsafe and was very dirty
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Rebecca

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

4/10 - 별로예요

Carly

연인과의 여행
별로예요: 청결 상태
There where old chicken bones under the dresser and bed. The shower head was complicated to turn on. They keep the A/C off at all times and you have to turn it on when you enter your room. It is very hot in there (especially with this recent heat) and took HOURS to cool down even a little bit. Atleast the bed was clean and had somewhere to sleep.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Larissa

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was extremy hot , air doesnt work , smells badly . And the faucet was hanging out of thr wall
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

J

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Phyllis

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
My stay
Comfy
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Justin

좋아요: 직원 및 서비스
별로예요: 청결 상태
It was quiet and clean
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for staying with us. We hope to see you again. :)

10/10 - 훌륭해요

Vivian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The owners are very friendly and they treat you like family... I truly love my stay at Rose City Inn and Suites
2023년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for the kind words. We look forward to having you stay with us again :)

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
I would not recommend.
The place needs several improvements. I paid for 2 nights, stayed only 1. Wood tile in room had blue masking tape holding tiles to floor. Bathroom door was missing parts , chain link latch broken.See photos of room.
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank for bringing this to our attention. We apologize for the inconvenience, and will make sure that all these issues are resolved. Thank you for staying with us, and hope your stay is better next time.

2/10 - 너무 별로예요

Jenelyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sheets were gross
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for bringing this to our attention. We are working to improve our services. Hope you'll have a better experience in your next stay.

10/10 - 훌륭해요

Vivian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a very nice stay
2023년 6월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for staying with us. We would love to see you again. :)

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable pleasure tri
Just a few nights away from home and work, while shopping in Tyler. Great place to stay for the Money's worth👍‼️
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for the kind words. We hope to see you again in future. :)

2/10 - 너무 별로예요

Eric

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a knock on our door one evening. The guy knocking asked if my wife was single. There was too many people hanging out in the hall outside of our room. The only good thing that this place has going for it is one girl working the front desk. She was very polite and tried to be helpful. Otherwise I felt very unsafe. The pictures do not depict the actual condition of the hotel.
2023년 6월에 9박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for bringing this to our attention. We are working to make sure that this doesn't happen.Thank you for the kind comments and look forward to having you stay with us again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Filthy…
During a major power outage, I was thankful to find this for a really cheap price. I use to take my son here 20 years ago and it has good bones. Unfortunately the people who run it now, are not concerned with cleanliness…the most filthy I’ve ever seen. There is good! • cheap • very comfortable bed • friendly staff • good a/c • separate office area in room where I was able to work. • fridge and nasty microwave…smells when cooks. • allows pets and has smoking rooms The bad: • FILFTHY….not just dirty but filthy • roaches • my room was not cleaned except for new sheets and trash picked up • post of human hair all over the top cover as though it’s not been cleaned in a while • carpets through hotel nasty, big stains, not cleaned. Walls have stains all over them ( roach killing and…?) Would stay here again in a pinch…like camping but with a soft bed and good air!
Shower curtain
Tub!
Common on walls
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for bringing these to our attention. We will make sure to resolve all the mentioned issues.We thank you for the kind words, and we are glad we were able to help you during the hard time.We would love to have you stay with us again. :)

4/10 - 별로예요

Jamie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Margarita

가족 여행
별로예요: 청결 상태, 객실의 편안함
YOU PAY FOR EHAY YOU GET
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 4일
Thank you for staying with us. We would love to see you again. :)

10/10 - 훌륭해요

gabriella

좋아요: 직원 및 서비스
The overall stay was good, but the beds were hard and the condition of the hotel was kinda run down, the bathroom door would get you stuck somtimes and and things were proken the hallways smelled like cigarettes but thats to be expected with a smoking hotel, there were lots of stains on the hallways but it was quiet and i had no problems there, theres a gas station rigjht across the street so.i could walk there if i wanted a snack other then the vending machine and there was a lot of parking so it wasnt hard to find parking. The staff was nice also. But it wasnt too bad for the price i paid :)
2023년 5월에 1박 숙박함
답변 제공: Syd 님, 2023년 5월 24일
Thank you for the kind comments, we are working to improve ourselves. We hope to see you again :)

4/10 - 별로예요

joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dive motel !
Rooms are not in good shape, bad floors cigarette burns on bedding, walls dirty chair has nasty stains etc. plus they wanted a 25 dollar cash deposit even though I paid for our room online.
2023년 4월에 1박 숙박함
답변 제공: Syd 님, 2023년 5월 24일
Thank for bringing this to our attention. We apologize for the inconvenience, will make sure that all these issues are resolved.The deposit is a refundable mandatory amount we charge every customer upon check-in. You can read more about it in the Important Information section while booking a room.Thank you for staying with us, and hope your stay is better next time.

2/10 - 너무 별로예요

Jahari

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach Motel
Infested with roaches
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 24일
We sincerely Apologize for the inconvenience and discomfort it has caused. We took an action to address the issue. we thoroughly cleaned and sanitized the room, ensuring all the surfaces were properly treated. We do have regular professional pest control service to assist in eradicating the infestation and preventing future occurrences.

2/10 - 너무 별로예요

Texas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I moved the couch and there was a moldy orange on the floor. There were roaches crawling all over the ceiling in the bathroom and the refrigerator freezer was moldy and had food in it as well!!! And the staff (anna) especially is rude!! In a VERY unsafe neighborhood!!!! Spend the extra money and get a clean safe room!!!!
2023년 3월에 5박 숙박함
답변 제공: Management 님, 2023년 5월 24일
We sincerely Apologize for the inconvenience and discomfort it has caused. We took an action to address the issue. we thoroughly cleaned and sanitized the room, ensuring all the surfaces were properly treated. We do have regular professional pest control service to assist in eradicating the infestation and preventing future occurrences.

10/10 - 훌륭해요

Mary Eileen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay.
2023년 1월에 4박 숙박함
답변 제공: Syd 님, 2023년 5월 24일
Thank you for staying with us. We look forward to having you stay with us again :)

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
I checked into a non-smoking room but when I went inside I smelled what seems to be cigarettes. I also found ashes in one the drawers. Under the air conditioner there was mold and was really smelly.
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

robert

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to my favorite places,comfortable hotel for a good nights rest

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
hotel was not very clean. i wasn't impressed. i guess that's what you get for the price. I also didn't even receive a receipt for anything-- when I checked in OR when i checked out!!
2022년 10월에 1박 숙박함

4/10 - 별로예요

Vicki

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Late night bugs
During the night, I got up to use the rest room, and there were several roaches in the rest room, when I turned the light on. When watching tv, a roach also crawled across the screen. In the morning during my shower, I saw three more roaches in the shower, and on the shower curtain.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was absolutely disgusting. Service was horrible. Nothing but a busy sign when you call for a wake up call. Overall experience was awful.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Luis

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Estella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ruido,voces,olor a mariguana
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Skylor

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Darryl

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient location, but there was a distinct smell of Marijuana throughout the building. The rooms are very small and I almost didn't stay because the bed and covers looked extremely old and worn. I found a few long black hairs in the "supposedly clean bed", and the bathroom wasnt any better.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Karmyn 님, Lufkin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love my stay
2022년 7월에 1박 숙박함

4/10 - 별로예요

Shaylyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hairs in the sheets. Not safe for women alone
Very poor. Unclean room. Lucky I check ever single bed I ever sleep in. Found several different types/colors of hair throughout the sheets, pillows and bath tub. Have to ask front desk to re make bed. Though the front person seem happy to help, they sent a different person. And let's just say by her tone and wordage she wasn't too happy to be changing the sheets till she hers self saw the hairs. Very shady place for single women on their own. People will try to stop and bother you. Not a safe place.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Fabin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service terrible not cooperative and room wasn’t clean
2022년 7월에 1박 숙박함

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a quick overnight rest stop. The motel was vlean with friendly staff. Ample lighting in hallway and parking lot. Would stay here again.
2022년 6월에 1박 숙박함

4/10 - 별로예요

Todd

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never again!
Not so good. No shower curtain, no soap, Dirty floors, sticky carpet, no ice bucket, and No coffee in room. $25 deposit that was refundable but we had to stay later than normal time we would have to get deposit back.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The place was the dirtiest I’ve ever seen in my life the walls are just filthy look like they’ve never been clean I could smell marijuana all over the whole hotel look like people were living there for permanently it was very scary I would never recommend this for a family
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Marlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great experience, the lady at front desk was very friendly and helpful. The room was clean and the floor didn’t have carpet which was a plus for us. Price was great. Highly recommended
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Larry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place was filthy. Didn't even stay
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the room was relatively clean, there were cigarette burn holes in the blankets (non-smoking room). The smoking area was right outside the exit door, so the entire hallway and into our room smelled like smoke. This was not helped by the 1/4" gap between the door and the door frame on all sides. There were three adults on the reservation, and there was a single towel available for showering. The pictures on the website show an open, inviting lobby, but there are security panels across the desk and dividing the lobby from the rest of the hotel. The pictures on all websites (Expedia and the hotel itself) show many options for breakfast. When we went down in the morning, there was an empty milk jug, enough cereal for 3 bowls, and a few muffins the size of golf balls. There was a $25 dollar deposit that was required regardless of payment method that is mentioned nowhere on the site. Honestly, pick any of the 6 hotels visible from the front, and you will have a better experience.
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Toni

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty litter y seen roaches I could not stay I made a 2hour drive home at 130 am because we couldn’t stand to stay
2022년 5월에 1박 숙박함