외관

더블트리 바이 힐튼 호텔 덴버 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 455개" "
평점 8 - 좋아요. 1002개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 145개" "
평점 4 - 별로예요. 1002개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 53개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

inyong

2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 20일
We appreciate your high rating, Inyong. It was a pleasure hosting you, and we hope to welcome you back soon!

4/10 - 별로예요

Sean

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice except day two the tv was out all afternoon and most of the evening. Then after checkout they never returned my incidentals
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 25일
Sean, we appreciate you staying with us at the DoubleTree by Hilton Hotel Denver! It’s regrettable that the television failed to work during your stay, and we apologize for your frustration. Please know that we release your deposit upon checkout, and it may take your bank a few days to complete the transaction on their end. Please allow us a second chance to make a better impression.

8/10 - 좋아요

Kristen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room with a king size bed and they put me in a room with two beds.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 22일
Thank you for choosing the DoubleTree by Hilton Hotel Denver, Kristen! We regret that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. We hope you'll visit us again soon so we can offer you a perfect stay in every way!

10/10 - 훌륭해요

Wavey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the entire property. Glad to see the remodeling. It was gorgeous since last time I was here in I believe 2017.
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 22일
How wonderful to hear that our fresh, updated look surpassed your expectations, Wavey! we love welcoming guests back to the DoubleTree by Hilton Hotel Denver, and your perfect score made our day. Please visit us again soon!

6/10 - 괜찮아요

Douglas

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The smoke detector strobe light kept me up all night. The staff basically told me there was nothing wrong because all the smoke detectors are the same. Did not actually check it out themselves not going back
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 15일
Douglas, we are deeply regretful that your stay was not restful, and we want to apologize. Our team will be investigating to see how we can address your concern, and we will see where retraining is needed to ensure a better response to guest comments going forward. We hope you’ll consider allowing us a second chance to change your impression of us.

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The easiest check in!
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 15일
At the DoubleTree by Hilton Hotel Denver, we know you want to spend time enjoying your experience, not standing at our reception desk! Thank you for your fantastic comment and five-star score, Alexis. We hope your plans bring you back soon!

8/10 - 좋아요

Alfonso

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay out of dowtown
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 15일
We're so happy you enjoyed your stay, Alfonso! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Denver. Please think of us when your travels bring you back to the area!

8/10 - 좋아요

Chelsea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, easy parking and they had security car in lot, and friendly staff.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 10일
Thank you for staying with us at the DoubleTree by Hilton Hotel Denver, Chelsea! We’re so glad our spotless accommodations, caring team, and dedication to safety surpassed your expectations. Please think of us when your plans bring you back to Denver!

10/10 - 훌륭해요

Corwin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was awesome, menu options were good. The was building as a whole was clean. My only dislike is they were having renovations in different parts of the building.
2024년 4월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 10일
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Corwin! We're delighted that you enjoyed our team's excellent service, as well as our delicious onsite dining options. We apologize for any disruption caused by our current renovations, as our goal is to minimize inconvenience for our guests. We'd love to welcome you back for an even better experience once our updates are complete.

10/10 - 훌륭해요

Tamika

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff they really made my stay special! The restaurants food was great and the cookies are always bonus. Neighborhood is a bit sketch which why you pay $15 for secure parking.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 8일
We enjoyed welcoming you to the DoubleTree by Hilton Hotel Denver, Tamika! Thank you for sharing your five-star review and terrific feedback. Please come back soon- we’ll keep the cookies warm for you!

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 8일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Terry.

4/10 - 별로예요

Gena

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
We always want our guests to have a memorable stay and it's clear from your rating that we fell short. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional, Gena.

10/10 - 훌륭해요

Priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely happy with our stay. The hotel team was friendly and very accommodating. Our family greatly appreciated them allowing us to check in early and the smiling faces with every question we had.
2024년 3월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 22일
Priscilla, we care a great deal about our guests and we’re so glad it shows! Thank you for taking a moment to share your wonderful review of the DoubleTree by Hilton Hotel Denver. We hope to welcome you back soon for another relaxing, five-star experience!

8/10 - 좋아요

Scarlet 님, Sherwood Park

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 6일
Thank you for taking the time to rate your stay, Scarlet. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 - 훌륭해요

Tricia

2024년 2월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
Thank you for your five-star rating, Tricia! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

Kenitra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 5일
Kenitra, we’re thrilled to receive your perfect five-star score! Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay. We hope to welcome you back soon!

8/10 - 좋아요

Javier

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great first tine stay. Parking is not fun
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 26일
We’re so glad you chose the DoubleTree by Hilton Hotel Denver for your visit, Javier! Thank you for rating us four stars. We appreciate your feedback about the parking, and we hope to welcome you back soon!

10/10 - 훌륭해요

Anasuya 님, Furlong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 26일
We can’t ask for better praise, Anasuya! Thank you for allowing us to serve you. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 - 훌륭해요

Julia 님, Torrington

2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future, Julia.

2/10 - 너무 별로예요

Luis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is rude and not helpful
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 17일
Luis, we are truly disappointed by your comments regarding our service, as our goal is to provide warm hospitality at every opportunity. We’re grateful that you chose to share your experience with us and can assure you that we will be discussing this as a teachable moment with our team. Please allow us a second chance to make a better impression.

10/10 - 훌륭해요

Lisa

2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
Lisa, knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit.

10/10 - 훌륭해요

Kohei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 17일
Receiving your five-stars means a lot to us, Kohei! Thank you and we hope to see you again soon.

6/10 - 괜찮아요

Robert

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff. Our stay was in February(winter time). The heat in our room was not working, the heater blew cold air constant.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 7일
We’re happy that our caring team impressed you, Robert! However, the comfort of our guests is very important to us and we regret that you had some trouble with your accommodations. We would have been happy to address your concerns or find a room that was more comfortable. Please visit us again soon so we can offer you a perfect stay in every way.

10/10 - 훌륭해요

Luisana

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the renovated room. Thank you for being so pet friendly and providing a clean room with zero dog smell.
2024년 2월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 6일
Luisana, at the DoubleTree by Hilton Hotel Denver, some of our favorite guests have four legs! We’re so glad our fresh, welcoming accommodations and helpful pet policy surpassed your expectations. We’d love the chance to serve you and your pup again soon!

10/10 - 훌륭해요

Kimberly

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 27일
Thank you, Kimberly, for honoring us with a perfect score! We're excited for the opportunity to welcome you back soon.

6/10 - 괜찮아요

Erwin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 23일
Thank you for choosing our property and rating your stay, Erwin. It is our hope you will give us another chance to welcome you, as we wish to change your impression of us!

6/10 - 괜찮아요

Lindsey

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 23일
Thank you for visiting, Lindsey. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

8/10 - 좋아요

Claudia

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 23일
Thank you for rating your stay, Claudia! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

Haidee

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Receiving your five-stars means a lot to us! Thank you, Haidee, and we hope to see you again soon.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Thank you for the nice room. All fresh decor.
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
It was our pleasure, Diane, to welcome you to the DoubleTree by Hilton Hotel Denver! Thank you for your kind feedback and top score. We hope your travels bring you back soon!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Your perfect score has brightened our day, thank you! Come back soon, Chris!

6/10 - 괜찮아요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was alright, the beds were comfortable but smaller than a queen size bed. The heater was loud every time it kicked on. Almost 200.00 not worth it.
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 2일
Your feedback is disheartening, Amber, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will address your concern about the noisy heater. Please allow us a second chance to change your impression of us.

10/10 - 훌륭해요

Corbin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice lobby. Rooms a bit dated but still nice and clean
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 29일
Corbin, we're just thrilled to have earned your top score! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Denver. Please know that we are currently renovating our property. Hopefully, your travels will bring you back soon so you can appreciate our fresh new look!

10/10 - 훌륭해요

Kerry

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 13일
Kerry, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Nicolai

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 12월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 20일
Earning your perfect score made our day, Nicolai! Thank you for staying with us at the DoubleTree by Hilton Hotel Denver. We'd love the chance to welcome you back soon!

10/10 - 훌륭해요

Barbara

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 18일
Thank you, Barbara! We can’t wait to welcome you back for another five-star stay at the DoubleTree by Hilton Hotel Denver.

8/10 - 좋아요

LIZETT

2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 16일
Your star rating is greatly appreciated, Lizett, and it will be our pleasure to welcome you back.

8/10 - 좋아요

tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스
My first time in that part of Denver. The room was clean. When I took a shower. A plate that is in the tub fell off. When they re-tiled the shower area. Some of the tile was not grouted completely. I do like how quiet it was. I liked that.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 15일
Tamara, we're so glad you chose to stay with us at the DoubleTree by Hilton Hotel Denver! Thank you for your high score, and for mentioning how quiet and relaxing your experience was. We will address your concern about the shower immediately. Please think of us when your plans bring you back to the area!

6/10 - 괜찮아요

Jordan

Nice staff . The room was clean but felt old and dated. Thin walls
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 9일
Thank you for choosing the DoubleTree by Hilton Hotel Denver for your recent stay, Jordan! Our team will be thrilled by your praise. Please know that we are currently renovating and updating our property, and we hope you'll visit us again soon so you can enjoy our fresh new look!

10/10 - 훌륭해요

Jay

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the service.
2023년 11월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 29일
Exceptional hospitality is how we are known, Jay! Thankyou for honoring us with your perfect score. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

6/10 - 괜찮아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s ok. It’s a Double Tree, but it does leave a bit to be desired. It’s really dated (they’re currently redoing parts of it). The pillows suck and made my neck and back hurt. The price was good, which is why I picked this location, but if you can swing an extra $15 per night to stay somewhere else, it’ll probably be worth it.
답변 제공: HotelMgmt 님, 2023년 11월 29일
While it’s great to know that our value pleased you, Thomas, we regret that we were unable to completely win you over. Your feedback is helpful and our team will review it internally to see where extra attention may be needed. Please visit us once our renovations are complete so we can work to earn another star or two.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The 1st morning the tube/shower backed up with brown water before I got to shower. They let me shower in another room. The 2nd morning the same thing happened. I didn't get to shower. Before I checked out. I will never stay at this hotel again.
2023년 11월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 28일
We are deeply disappointed that your stay fell short of our usual excellence, and we apologize for your frustration. Our ongoing renovations will ensure that our bathrooms and plumbing are updated and working perfectly. Thank you for sharing your feedback.

4/10 - 별로예요

HEIDI 님, PALATINE

2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 10일
We wish we could have done more to impress you during your stay, Heidi. Thank you, we hope to have the opportunity to welcome you back.

8/10 - 좋아요

Dawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The floor I was on was pretty shaby...the hall I was in was very outdated - wallpaper peeling, carpeting was extremely old. Room was clean and the bed was comfortable.
2023년 11월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 13일
While we're happy that you appreciated our relaxing bedding and spotless accommodations, Dawn, it's disappointing that we were unable to completely win you over. Please know that we are currently renovating our guestrooms and we expect the exciting project will be complete by April. We hope you'll visit us again soon at the DoubleTree by Hilton Hotel Denver so we can offer you a perfect stay in every way!

6/10 - 괜찮아요

Shoshana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was great! But the curtains in my room were shredded and the desk light had a short(it kept flickering)
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 8일
Our team will be delighted by your praise, Shoshana! We regret that we were unable to completely win you over, however. Currently, our rooms are undergoing an exciting renovation and we expect to be finished in April of 2024. We hope you'll visit us again so we can work to earn another star or two.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Not bad but not great.
Great price and location. Has a wonderful cafe that serves starbucks. However, the hotel is really dated and starting to fall apart. Water pressure is also poor. I still recommend the hotel but if you want a bit more of that pampered feel, go elsewhere.
2023년 10월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 3일
While we're happy that our fantastic setting, terrific amenities, and helpful value pleased you, it's disappointing that we were unable to completely win you over. Please know that we began renovations of our rooms in September, and our new updates should be complete by April 2024. Please visit us when our work is complete so we can work to improve your impression of us.

8/10 - 좋아요

Jose

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Good hotel
2023년 10월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 6일
We're so glad that you felt comfortable and well cared for, Jose! Thanks so much for your kind remarks. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Denver!

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay
2023년 8월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 6일
It was a pleasure to host your recent visit, Brittany! Thank you for sharing your wonderful review and top score for the DoubleTree by Hilton Hotel Denver. Please return soon!

2/10 - 너무 별로예요

HakLeng

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
One of the worst doubletree hotel I’ve stayed in. Felt like a motel 6. Carpets and walls smelled. Walls are so thin every minor noise can be heard next door
2023년 10월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 1일
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We are excited to share that we are in the process of an exciting renovation of our guestrooms. We hope you'll visit us again when it's complete and give us another chance to change your impression of us.

2/10 - 너무 별로예요

raquel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures doesn’t look like the real room ,and it was old and dirty furniture,bed stains ,and pricey,you can get a better room for $200 the night there,we talked to the personal about it and they just gave us another dirty room ,please don’t choose this place …I even got the protecion plan with Expedia and I didn’t get any refund or type of cancellation… 0⭐️
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 30일
It's truly disappointing, Raquel, that your stay with us fell short of the excellence for which we're known. Your feedback will be used to see how we can improve the guest experience. We hope to have a chance in the future to change your impression of us.