Good Evening Melissa, Thank you for taking the time to share your feedback regarding your reccent stay with us. I am sorry to hear of your experience and understand your frustration regarding the cancellation penalty that was applied to your reservation. We hope to have you join us again soon. Safe Travels,

Thank you for choosing The holiday inn Express and suites Bethlehem/Hellertown Property. We are Extremely Thankful for your kind words about our awesome staff and property. we hope that you stay with us again, when your in the area,

Dear Libby,Thank you for taking the time to share your recent experience at our Holiday Inn Express. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns.We're pleased to hear that you found your room to be nice and clean. Providing a comfortable and inviting environment is a top priority for us, and we're glad that aspect met your expectations.However, we're genuinely sorry to learn that you encountered challenges with the friendliness of our staff and the quality of the breakfast buffet. Our team strives to create a welcoming atmosphere for our guests, and we apologize if this was not reflected during your stay. Rest assured, we will address this with our staff to ensure a more positive and hospitable experience for future guests.Regarding the breakfast buffet, we are disheartened to hear about the issues you faced with the cold and dried-up eggs and sausage. This falls short of the high standards we set for ourselves, and we appreciate you bringing it to our attention. Our kitchen team will review and improve our breakfast service to prevent such occurrences in the future.We value your feedback as it helps us identify areas for improvement, and we hope you'll consider giving us another opportunity to provide you with the exceptional stay that we strive to deliver to all our guests.Thank you again for choosing Holiday Inn Express, and we look forward to the opportunity to welcome you back for a more enjoyable stay.Warm regards,[Your Full Name]Assistant General ManagerHoliday Inn Express

Thank you for choosing The Holiday Inn Express and Suites Bethlehem/Hellertown location. We hope to see you again soon!