저자극성 침구, 필로우탑 침대, 객실 내 금고, 암막 커튼

페어몬트 엘 산 후안 호텔 여행 후기

5 out of 5
페어몬트 엘 산 후안 호텔
6063 Isla Verde Avenue, Carolina

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1288개 이용 후기 중 640개" "
평점 8 - 좋아요. 1288개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1288개 이용 후기 중 176개" "
평점 4 - 별로예요. 1288개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1288개 이용 후기 중 110개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

james

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 25일
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 - 괜찮아요

Heber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 25일
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing
2024년 4월에 7박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 23일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Sabrina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 20일
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Annakay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 20일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Eldrick

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 17일
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel I’ve stayed at in Puerto Rico
2024년 4월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

gina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very expensive
2024년 4월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 - 훌륭해요

SHEENA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Cherry Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
2024년 3월에 7박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 - 괜찮아요

James

가족 여행
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 - 별로예요

Randy

Light would h go on out unexpectedly
2024년 3월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 - 훌륭해요

Stephanie 님, West Miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 - 좋아요

frankie

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
Thank you for rating your most recent stay with us. We look forward to seeing you again.

4/10 - 별로예요

Kenneth

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont. Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.

6/10 - 괜찮아요

Tara

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was very expensive. The pools were nice. Staff were very friendly. Our room was nice but needed cosmetic work. My biggest complaint was there was a constant sewer smell by our pool room suites. Restaurant in the hotel were food. Cana for dinner was good I had the sword fish. Il Sole Pizzeria Was the best food on the property. Banyan tree side grill by the pool had good fish tacos and chicken sandwich. Casino was small but ok. We won a little but not as much as we do at bigger casinos.
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
It was a delight to welcome you to the property and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 - 좋아요

Stacy 님, West Salem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for rating the property. We will share with the team so that we can continue focus on improving for guest satisfaction.

2/10 - 너무 별로예요

Nia

2024년 3월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
We very much appreciate guest feedback regarding their stay at the Fairmont El San Juan Hotel. At your leisure if you could share what led to the rating, we will be happy to take into consideration for future improvements.

10/10 - 훌륭해요

Stephanie M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The El San Juan and Isla Verde are absolutely beautiful and very convenient to get away. would highly recommend
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Luis 님, San Lorenzo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staffs
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
Thank you for the great rating and shout out to the staff! We are glad that you enjoyed your visit and hope to see you again very soon.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Erika

가족 여행
This was my first time staying at this hotel and my family and I absolutely loved it. The food and drinks were pricey but I was not surprised by this. However, I was surprised by the attitude from some of the staff. Most of the staff we came in contact with were very friendly and eager to help in any way they could. I cannot say that about some of the bar tenders. Two bar tenders in particular seemed annoyed whenever I walked up to the bar to place an oder. I did notice they were also cold to other people placing orders at the bar as well. I stayed on the third floor and the music from the lobby sound like it was coming through the floor! Other than that, I had a good experience and would go back in the future.
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
We very much appreciate your comments regarding your stay and the staff at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be even better than this stay.

10/10 - 훌륭해요

Janet L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Yanelis Perez

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
Thank you for taking the time to share your feedback. While I wish you had a better experience, feedback is what we learn from and use to improve. If you could share details, we would appreciate it.

10/10 - 훌륭해요

Dianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pools area are clean and the beach is beautiful
2024년 3월에 5박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 13일
Thank you for sharing your rating and feedback for others to read. We look forward to seeing you return soon!

10/10 - 훌륭해요

Thad

연인과의 여행
좋아요: 편의 시설/서비스
This hotel had the best people working there. So helpful , kind and informative. The beach was spectacular along with the beach staff. Great food and the casino was a good time too ! From the minute we checked in to the minute we left just awesome here !!!
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 13일
It was a delight to welcome you, and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Laurie

2024년 3월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Laurie

2024년 3월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Enrique

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 6일
Thank you for taking the time to rate us. It seems that we did not live up to your expectations. At your leisure we would appreciate to read what can we do to improve services/amenities for future enjoyment. Guest feedback is extremely important for us to help improve.

8/10 - 좋아요

Julieth

좋아요: 청결 상태, 직원 및 서비스
Rooms has carpets with moisture smell
2024년 2월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 6일
We appreciate you sharing your feedback with us. I have shared with the appropriate teams so we can focus on improving the topic at hand. We look forward to your return in the future.

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place and perfect for someone wanting beach and pool options! Needs more dining options though!
2024년 2월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 2일
We appreciate your sharing your feedback and concern. We have shared with the appropriate team members for future improvements. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Vladimir

2024년 2월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for rating the property. Feedback is important so we can work on improvements. At your leisure we look forward to hearing what can be done for future satisfaction.

8/10 - 좋아요

Shady

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was good but the pools were always at capacity with little open seats available unless you go early to get your seats.
2024년 2월에 7박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 2일
We appreciate your sharing your feedback and concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Mayra M

2024년 2월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 2일
We are saddened to see your rating and want to extend our sincere apologies for whatever issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We look forward to hearing from you soon!

10/10 - 훌륭해요

MICHAEL PETER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outstanding service. The staff was able to accommodate several uncommon requests and needs that we had without any hesitation! Beach staff was also quick to please with towels shade umbrellas and food and drinks.
2024년 2월에 6박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 2일
Extremely appreciative! Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

2/10 - 너무 별로예요

Dennis

2024년 2월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for rating the property. Feedback is important so we can work on improvements. At your leisure we look forward to hearing what can be done for future satisfaction.

10/10 - 훌륭해요

Eneida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our 2nd time at The Fairmont El San Juan Hotel. Staff was awesome, Food was great and this is our favorite place to stay.
2024년 1월에 5박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Joanne Marie

연인과의 여행
좋아요: 편의 시설/서비스
Overhead shower in the room did not work. Front desk staff were not responsive to our daily requests to fix it.
2024년 1월에 5박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good shows at the hotel
2024년 1월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great rating and review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Blaise G

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the bars and pools and the entertament As far as the Cana the dinner was very poor to spend 60 dollars for a paella and the service was not good and the place was not even crowded I was better off eating at the bar again And the surcharges on everything is crazy I arrived on the evening of the 27th and left at 4am 0n the 31th why am I charge reseort fees ? for those dates
2024년 1월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 9일
Thank you for sharing your comments with us, feedback such as this helps improve for future enjoyment. Please feel free to reach out to anyone of us to assist in clarifying any doubts. We look forward to hearing from you.

10/10 - 훌륭해요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, beautiful beach access and a lot of amenities.
2024년 1월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great rating and review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was above the night club and and pounding noise from the speakers u till 3am for 3 nights felt like punishment.
2024년 1월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies for the service you received that was short of expectations.

10/10 - 훌륭해요

Lakeisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This facility did NOT miss! The customer decor, amenities, cleanliness, etc is A1! Absolutely my favorite place to vacation!!
2024년 1월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great rating and review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice but too expensive for what they offer.
Rooms were nice, clean and comfortable. Beautiful Lobby. Nice Food. Lady at check in was very nice with us. Bars or activities around the pool weren’t that good for a hotel this”luxurious”. Staff in the pool kiosk could have been more attentive and look for alternatives to make a better guest experience.
2023년 12월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive these types of comments. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 - 훌륭해요

aleesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 2월 13일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

Felix

좋아요: 청결 상태, 직원 및 서비스
For the price they should at least fill the mini bar at least with water so you don’t have to walk in the hallway to get some water.
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 1월 10일
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

Fabian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older hotel that has been renovated and is well maintained. It is located in a busy, walkable neighborhood near the airport. Dining options at the hotel are good. There are more affordable options within walking distance. There is significant airport and street noise at all hours. The staff is friendly and helpful. The beach is clean and full of tourists and locals. Isla verde outside of the hotel has the feel of 1980s Miami Beach. That is to say, it’s a busy beach town that looks a bit gritty and has not yet become overpriced.
2023년 12월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 1월 10일
Thank you for being our guest at Fairmont El San Juan and for taking the time to share your review. We are thrilled our friendly staff helped you have a great visit. Please come see us again on future trips to the area.