도킹 스테이션

베이 팜스 워터프론트 리조트 - 호텔 & 마리나 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 496개 이용 후기 중 259개" "
평점 8 - 좋아요. 496개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 496개 이용 후기 중 44개" "
평점 4 - 별로예요. 496개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 496개 이용 후기 중 22개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Tamara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome room. Loved sitting on the deck facing the canal every evening after long day at the beach. Staff are wonderful and extremely helpful.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Laurie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that beach access is right across street! Many restaurants in walking distance!
2024년 4월에 6박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 4월 20일
Thank you so much for your review! Having easy beach access and plenty of restaurants within walking distance can really enhance a vacation experience. We're glad you enjoyed these aspects of your stay with us. If there's anything else you loved or if there's anything we can improve upon for your next visit, please don't hesitate to share. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Kathleen 님, Lithia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to beach and comfortable with an old fashioned feel. Convenient, kitchen area was nice.
2024년 3월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 4월 7일
Thank you for sharing your thoughts about Bay Palms! We're glad to hear that you found our location close to the beach and comfortable. It's great that you appreciated the convenience and the kitchen area. We hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay! We are walking wanderers so this spot was very centralized and easy walk in either direction to any bar or restaurant, or just a short drive to anything 2 miles north or south. It was great to have access to the bigger pool at the plaza and beach access with our wristbands. It was a great room and perfect for us and we would definitely stay here again!
2024년 3월에 3박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 4월 7일
Thank you for sharing your wonderful experience at Bay Palms! We're thrilled to hear that you enjoyed the central location and ease of walking to nearby bars and restaurants. It's great that you appreciated the access to the bigger pool and beach access with your wristbands. We're delighted that the room met your needs perfectly. We can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Janai

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to stay overnight before a road trip and this was a fun location for myself and my husband. It had everything we needed in a hotel. Loved the quirky artwork!
2024년 3월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 28일
Thank you for sharing your positive feedback about Bay Palms. We're delighted to hear that you and your husband had a fun and enjoyable stay, and that you appreciated the artwork by Steve Diossy. If you ever need a place to stay in St. Pete Beach, we would be thrilled to welcome you back!

6/10 - 괜찮아요

Tom

아이를 동반한 가족 여행
No soap in bathroom
2024년 3월에 2박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 28일
That is surprising to hear the issue with the soap in the bathroom during your stay. We hope reached out to the front desk to let them know about that. We take pride in addressing any issues as promptly as possible . Your feedback helps us improve, and we will ensure that such oversights are addressed. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were helpful and kind. Many thanks.
2024년 3월에 2박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 28일
I'm glad to hear that the staff at Plaza Beach Hotel were helpful and kind during your stay. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Diane

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very welcoming and good amenities - comfortable room on marina
2024년 3월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 16일
We're delighted to hear that you found our hotel welcoming with good amenities and enjoyed your comfortable room overlooking the marina. Providing a positive and comfortable experience for our guests is our top priority, and we're glad that you had a pleasant stay. Thank you for choosing us, and we hope to welcome you back for another enjoyable visit in the future!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cute retro property reminding one of the motels from years ago. Friendly, clean, lots to do, and customer service focused. Highly recommend.
2024년 2월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 13일
Thank you for your wonderful review! We're delighted to hear that you enjoyed the retro charm of our property, as well as our friendly atmosphere, cleanliness, and customer service. We're thrilled that you found plenty to do during your stay. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!

2/10 - 너무 별로예요

Anthony

2024년 2월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 3월 21일
Hello Anthony. I was reviewing your reservation details to check for any issues during your stay. However, I noticed that you didn't stay with us as scheduled; you didn't arrive for your reservation at all. As you didn't have the opportunity to experience our services, I kindly ask that you consider removing your review.

10/10 - 훌륭해요

Ganna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff at the reception desk. Good suite with everything you need during your stay.
2024년 1월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 1월 27일
Good morning, Ganna! Thank you for your kind words and for choosing to stay with us at the Bay Palms Waterfront Resort. We're delighted to hear that you had a positive experience during your time here.Providing excellent service is a top priority for us, and we're thrilled that our team made a positive impression on you.We're also glad that you enjoyed your suite and that it had everything you needed for a comfortable stay. Ensuring our guests have a relaxing and enjoyable experience is what we strive for.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 1월 27일
Good morning! We are glad that you had an overall great stay. We do aim to give every guest a 10/10 experience, so I would love if you could reach out to me directly at the front desk to let me know what we can do to improve your next stay with us!

6/10 - 괜찮아요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Needs Mr maintenance
Mini split ac. Made drip noise all night had to sleep with no air. Lamp doesn’t work. Cold water facect hard to turn. And it smelled like pot. Could only stay 1 night. Great view of the bay though.
2024년 1월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 1월 27일
Good morning, Dave! Thank you for taking the time to provide feedback on your recent stay at the Bay Palms Waterfront Resort. We deeply apologize for the inconveniences you encountered during your visit. Those issues that you brought up are not typical and we will have the proper departments address them promptly.We truly value your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. All the employees were super friendly and courteous. We had an issue with our door lock, but they fixed it very quickly. Great value for the price.
2024년 1월에 1박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 1월 27일
Good morning! Thank you so much for taking the time to share your experience at the Bay Palms Waterfront Resort. We're thrilled to hear that you enjoyed our great location and found our team to be super friendly and courteous.We're glad that we could swiftly resolve the issue with your door lock, ensuring that your stay remained comfortable and hassle-free.Providing great value for our guests is important to us, and we're delighted that you found your experience to be worth it.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Víctor

가족 여행
2023년 12월에 2박 숙박함
답변 제공: Tanner - Front Desk Manager 님, 2024년 1월 27일
Good afternoon, Victor! We aim to give every one of our guests as 10/10 stay. I see we missed the mark for you and I would love to hear more about why your experience did not live up to the reputation we strive to uphold. Please reach out to me at the front desk at your convenience to let me know what we could do to improve your next stay.

8/10 - 좋아요

Jean yan

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2024년 1월 7일
Good afternoon, Jean Yan! Thank you for the rating! We aim to give every guest a 5-star stay and it seems we came so close! We would love to hear what you think we could have done better to earn that extra star! Please feel free to reach out at any time!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice stay. Clean, close to everything. I liked that you could use all three of the hotels facilities owned by them, all on Gulf Blvd. Loved the artwork in the room.
2023년 12월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2024년 1월 7일
Good afternoon, Susan! Thank you for taking the time to write us a wonderful review! We are so pleased to hear that you enjoyed your stay with us and that you loved the Steve Diossy artwork inside the rooms! We hope to welcome you back very soon!

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, spacious and had plenty of room outdoors for swimming, dining and games.
2023년 11월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 12월 2일
Good afternoon, Jessica! Thank you for the 5 star review! We're delighted to hear that your stay with us was quiet, spacious, and provided ample outdoor space for various activities. We appreciate your positive comments and hope to welcome you back for another relaxing experience in the future.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great place. The staff responds quickly to any concerns. I'll stay here again
2023년 10월에 6박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 11월 10일
Good afternoon, Kevin! Thank you very much for taking the time to leave us a 5-star review! I am glad to hear that you enjoyed your time with us and that you found our staff to be attentive! We can't wait to see you again soon!

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 11월 10일
Good afternoon, Nicholas! Thank you for taking time to leave us a rating! We do strive to give every guest a 10 out of 10 stay with us and I see we seem top have fell short. Please reach out to me directly and let me know what we could have done to earn that 10/10.

8/10 - 좋아요

Conrad

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Pool not Operational
The biggest disappointment was the pool wasn’t operational. There was a sign up saying it had filled with salt water and it being a holiday weekend it would take a few days to fix. I’m assuming the letter was several weeks old as it was not a holiday weekend and the hurricane was several weeks ago. The pool in the sister hotel was always filled and having an on-site pool was one of the filters I used when picking a hotel. Otherwise beautiful area out back and got to see several Manatees during our stay. I’d check on the pool when booking otherwise recommend !
2023년 9월에 3박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 10월 7일
Thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the pool during your visit. We understand that having an operational pool is an important amenity for our guests, and we deeply regret that it was not available during your stay.The delay in addressing the pool issue was due to unforeseen circumstances. However we are glad to let you know that it is now back open now!Should you decide to give us another opportunity to host your stay, we will do everything in our power to ensure a more pleasant and hassle-free experience. Thank you for your feedback, and we hope to welcome you back soon for a more enjoyable stay.

4/10 - 별로예요

Lindsey

가족 여행
별로예요: 숙박 시설 상태 및 시설
Misleading representation of services. Beware!!
Very dissapointed. Hotel reports pet friendly but not welcoming rather booked into alternate setting that was sub-par setting. Use of main hotel but no pets allowed therefore unable to participate. Resort fee charged for unusable pool? Complained and remaining stay refunded in full.
2023년 9월에 3박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 10월 7일
We deeply regret to hear about your disappointing experience during your recent stay with us. We sincerely apologize for the confusion and inconvenience you faced regarding our pet policy and the alternative setting provided. We do try to be as transparent as possible regarding our pet policies as our aim is to provide a welcoming and enjoyable experience for all our guests, including those traveling with pets.We are glad to hear that our team responded promptly to your complaint. This reflects our commitment to making amends when we don't meet our guests' expectations.

10/10 - 훌륭해요

william

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved the marina , they have 2 pools but next to the marina , the hotel i was staying at had a green pool which i was hoping to just walk out my door and get in the pool , but they had a pool at the main office about 30 seconds down the street ! customer service was awesome didn’t have one complaint with the place hotel room itself they have amazing paintings on the wall ! even provided alexa for music !
2023년 9월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 9월 16일
Good afternoon, William! We loved having you as a guest with us and we appreciate all the kind words in your review! We pride ourselves on our wonderful staff so I am glad to hear that they contributed positively to your stay with us! We appreciate your understanding about our bay side pool which was affected by Hurricane Idalia. We are working diligently to have that pool back up and running as quickly as humanly possible so that you may enjoy it next time you stay here! Safe travels and see you very soon!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 9월 13일
Good afternoon, Justin! Thank you for the 5-star rating! We appreciate that and hope to see you again soon!

10/10 - 훌륭해요

Johnny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 9월 9일
Good morning, Johnny! Thank you for taking the time to leave us a rating! we are thrilled to see that you had a 10/10 stay with us and hope to see you again very soon!

10/10 - 훌륭해요

KAREN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waterfront Respite
It was a delightful respite and the room was everything I had hoped it would be - clean, comfortable, and trendy. The water views gave a tranquil atmosphere and I saw a manatee swim right by my room. The staff was very cheerful and helpful and the fact you can take advantage of the amenities of all 3 resorts is a big plus!
2023년 8월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 8월 19일
Good morning, Karen! Thank you so much for that wonderful review and those beautiful photos! I am so glad to hear that you enjoyed the beautiful bay and got to see some of our manatee friends! Thank you for mentioning our staff and how they had a positive impact during your stay! We hope to see you again soon!

6/10 - 괜찮아요

SUSANNE

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 8월 19일
Good morning, Suzanne! We aim to give every guest a 10/10 experience with us and I see we fell a little short this time. I looked at your reservation and did not see that you reached out to us with any complains during your stay. Please feel free to reach out to us directly so that we may know what we can do better next time!

10/10 - 훌륭해요

BARTLOMIEJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 8월 12일
Good afternoon, Bartlomiej! Thank you for the 5-star rating! We look forward to welcoming you back soon!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 8월 4일
Good morning, Brian! Thank you for leaving us a 5-star rating! We are glad that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome service and the room was great for our weekend stay
2023년 7월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 7월 26일
Good afternoon! Thank you so much for leaving us a 5-star review! We are so glad that you enjoyed your stay and that you found our staff and your room to be great! We hope to welcome you back soon!

10/10 - 훌륭해요

DEANNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Our stay was wonderful, very quiet spot on the inter-coastal side of the Gulf. The places are small but have all the necessities. Very clean and the ceiling fans are wonderful.
2023년 7월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 7월 19일
Good afternoon, Deanna! Thank you for a 10/10 review! We are so pleased to hear that you enjoyed your stay and hope to see you again very soon!

2/10 - 너무 별로예요

Gerald

2023년 7월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 8월 4일
Good morning, Gerald. We are sorry to hear that your stay with us did not live up to your expectations. We aim to give every guest a 5-star experience and I see we fell short this time. I apologize for that. Safe travels and all the best.

10/10 - 훌륭해요

Rachael 님, Jacksonville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 7월 19일
Good afternoon, Rachael! We greatly appreciate your 5-star rating! We love to know that you had a wonderful stay, and we eagerly look forward to your return in the near future!

10/10 - 훌륭해요

Ant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff. Very helpful
2023년 7월에 3박 숙박함
답변 제공: Sheldon - Assistant General Manage 님, 2023년 7월 8일
Good afternoon, Ant! Thank you for your 5-star review! We take great pride in our wonderful staff and I am glad that they positively impacted your stay with us! We hope to see you again soon!

4/10 - 별로예요

Gina

2023년 7월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 7월 26일
Good afternoon, Gina. I am very sorry to hear that your stay with us did not live up to your expectations. If you could, please reach out to us to let us know what specifically we could have done to improve your stay. All the best!

10/10 - 훌륭해요

Marco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was so clean and people always care about us
2023년 6월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manage 님, 2023년 7월 8일
Good afternoon, Marco! Thank you for your 5-star rating! We are very glad that you had a great stay with us and enjoyed our clean rooms and our staff! We look forward to seeing you again soon!

10/10 - 훌륭해요

Beatriz

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manage 님, 2023년 7월 8일
Good afternoon, Beatriz! Thank you for your 5-star rating! We hope to see you again soon!

8/10 - 좋아요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good place to stay to enjoy the beach!
Everything was as described and we enjoyed the quietness of our room and dock to relax and sleep while enjoying the beach front pool and games at the other resort. Only issue was our TV did not work at all and someone from the office said they would come by after they close up but never showed up.
2023년 6월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 6월 13일
Good morning Wesley, Thank you so much for such a thoughtful review. I am so sorry to hear about the issue you had with your TV, I'll definitely speak with the agent you dealt with to avoid that in the future. Thank you again and we hope you choose us as a vacation spot next time you are looking.

10/10 - 훌륭해요

Sarina Hui-Lin

2023년 5월에 5박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 6월 2일
Good evening Sarina, Thank you so much for the rating! We strive for 10 out of 10 experiences and I'm so happy that goal was met with you. We look forward to your next stay with us as soon as your schedule permits.

4/10 - 별로예요

Pam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Find another hotel.
2023년 4월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 5월 3일
Good morning Pam, We're so sorry that your stay was less than satisfactory. We're always open to suggestions on how we can improve and would love to hear your thoughts. Thank you for giving us an opportunity.

10/10 - 훌륭해요

Barbara

2023년 4월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 5월 22일
Good afternoon Barbara, Thank you so much for the 5-star rating! We hope to have you back for another 5-star stay soon.

6/10 - 괜찮아요

Norma

가족 여행
좋아요: 직원 및 서비스
First the front desk staff Alexis and Alex were AWESOME! Alexis had such positive energy and was very welcoming and helpful. Unfortunately, this is a property for 2 ppl and not many more. We were planning to have 4 ppl stay and one of the pull out beds was broken and the couches were filthy. The main bedroom was descent, but we ended up checking out without staying. Definitely close to beach and has great walking distance for everything.
2023년 4월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 4월 10일
Good afternoon Norma, Thank you for your review and all the honest feedback. I will definitely send this up to ownership. Alex and Alexis are for sure retro rockstars of ours and I will personally take care of them for you. We would have loved to hear from you directly at the time so we could've handled the issue right away. Thank you again for the review.

8/10 - 좋아요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we were very pleased with our stay! I would say parking isn’t ideal and that the check in process isn’t very convenient because it’s across the street and a few blocks down the road. The rooms were clean and we had everything we needed during our stay.
2023년 4월에 2박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 4월 7일
Good afternoon Jennifer, Thank you so much for your review and the honest feedback. I wish we could change our parking lot, as we have tried to do everything we can over the years to improve it, but unfortunately when our property was built in 1949 cars were not as dominant as they are today so it was not as much of a concern. We do thank you for the review and hope to have you back for another stay in the future, perhaps even at our beachside location as that sounds like it would fix the couple issues you had.

6/10 - 괜찮아요

Nicholas

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel is Close to the beach. The pull out sofa was so worn out my son couldn’t sleep on it! They close the pools at sunset so around 7:45 at night which is way too early. The room was cleaned up but the floors were very dirty. You can tell they just sweep up and never mop them. The Parking lot is on the sidewalk and you have to back out into the main road which sometimes takes a while to get out and it’s sketchy. I wouldn’t recommend.
2023년 4월에 4박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 4월 7일
Good afternoon Nicholas, Thank you so much for your feedback, I am shocked to hear this was your experience. Cleanliness is one of the most complimented aspects at our properties, so I apologize your room fell short. I wish we would've known as soon as you checked in, we could've fixed that immediately. We do close the pools at sunset every day, as we have every night for the last 35 years with no issues. This unfortunately is out of our control, as it is required by the state. We hope you find something that fits your needs better in the future.

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax
Just an overnight stay booked at last minute. Great views and several restaurants within walking distance. Parking not so great, having to travel back and forth while fighting traffic between the facilities was a little stressful
2023년 3월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 4월 7일
Good afternoon Sandra, Thank you so much for your review and the honest feedback. We understand frustrations regarding our parking lot, and we have tried to do everything we can to maximize spots, unfortunately when the property was built in 1949, cars just weren't as dominant as they are now. We do have a parking lot down the road that guests are welcome to utilize if not comfortable using the one directly in front of the building. Thank you again for staying with us and the review.

10/10 - 훌륭해요

Eva

2023년 3월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 4월 10일
Good afternoon Eva, Thank you for your rating. We're so happy your stay was the 5 star experience we strive for.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden gem
Really cute resort- very kind and helpful staff. No frills but all the necessities.
2023년 3월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 3월 20일
Good afternoon Kelly, Thank you so much for your review. We're so happy your experience was the 10/10 we strive for. We can't wait to have you back for another stay as soon as your schedule permits.

10/10 - 훌륭해요

Elziabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff.
2023년 3월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 3월 7일
Good morning Elizabeth, Thank you for the rating and review. We're so happy to hear your stay went well. Our staff are truly special in my eyes and I'm happy you saw that too. We wish you safe travels and look forward to your next stay with us.

6/10 - 괜찮아요

James

2023년 3월에 1박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 3월 26일
Good afternoon James, We're so sorry your stay was less than satisfactory. If you have any recommendations on how we can improve - please let us know.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay
We had a wonderful relaxing stay and enjoyed the close proximity to the beach , but also the comfort of the pool and loungers. The staff ere extremely helpful.
2023년 2월에 5박 숙박함
답변 제공: Sheldon - Assistant General Manager 님, 2023년 2월 27일
Good afternoon, Thank you so much for your review, we really appreciate it. I'm so happy to read you had a relaxing stay with us and that the staff here aided in that. We look forward to your next stay with us as soon as your schedule permits.