Good MorningThank you so much for taking the time to leave us a review. We are thrilled to hear that you enoyed your experience here with us at Sonesta Essential Morgantown! We look forward to your next stay.Thank youKatie HatfieldGeneral Manager

Good AfternoonThank you so much for taking the time to leave us a review! We are delighted to know you enjoyed our staff here at Sonesta Essential! Your satisfaction is our top priority, and we look forward to seeing you next time!Thank youKatie Hatfield General Manager

Good AfternoonThank you so much for your incredibly kind words and for awarding us a five-star rating! We're thrilled to hear about your fantastic stay with us. Your feedback truly brightens our day! We can't wait to welcome you back for another wonderful experience. If there's anything we can do to make your visits even more special, please dont hesitate to let us know! Thank youKatie HatfieldGeneral Manager

Good AfternoonThank you for taking the time to share your feedback with us. We're delighted to see that you had a positive experience overall. Your input is important to us, and we're committed to making any necessary improvements. If there's anything we can do to earn that fifth star, please don't hesitate to contact me directly. We look forward to seeing you next time!Thank youKatie Hatfield General Manager

Good AfternoonThanks for sharing your feedback. We're sorry your experience didn't match your expectations. We hope to get the chance to welcome you back! Please feel free to reach out to me directly with any further comments, concerns, or suggestions you wish to share. Thank you Katie HatfieldGeneral Manager

Good Morning! Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon.

Good Morning!Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon. Thank youGeneral ManagerKatie Hatfield

Good Morning!Thank you for taking the time to leave us your feedback. We are looking into the shower issue! Thank you for bringing it to our attention. We look forward to seeing you next time!Thank youKatie HatfieldGeneral Manager

Good MorningWe sincerely apologize for the inconvenience. We value our guest and their satisfaction. Please know that we are committed to providing high-quality services and will do everything in our power to address your concerns. We are taking immediate steps to ensure every guest is satisfied. If i can help in any way please feel free to reach out!Thank youKatie HatfieldGeneral Manager

Good Morning We sincerely apologize for any inconvenience you may have experienced. At Sonesta Essential, we strive for guest satisfaction. I'm confident your next experience with us will be up to your expectations! If i can help in any way please feel free to reach out. Thank youKatie Hatfield General Manager

Dear JohnI want to thank you for leaving us a review. Im sorry the bed was uncomfortable, but im excited to let you know along with the name change, we will be improving our property along with new beds! We look forward to seeing you again next time you visit morgantown, so you can enjoy all the new improvments at our property. If I can help in any way, dont hesitate to call.Thank youKatie HatfieldGeneral Manager

We apologize for you not being notified about the brand change. We dont have any contact information whenever guests book through a third party. Sense going through a brand change we will be remodeling and upgrading our property including most of the items you mentioned. We would love to see you in the future so you can enjoy all of our upgrades.Thank you.Katie HatfieldGeneral Manager

I am so sorry about your stay. We dont normally have any issues but we are taking all percautionary measures to ensure that everyone has a pleasent stay. If I can help in any way dont hesitate to contact me. Thank youKatie HatfieldGeneral Manager

Dear Patricia Thank you for taking the time to give us your feedback.We look forward to sharing our journey with you as we improve our property! We are excited for you next trip to Morgantown!Thank youKatie HatfieldGeneral Manager

Good Morning! Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon.

Thank you for taking the time to leave a review. We will be addressing these issues so they will not happen again. We hope to see you come back in the future!

Dear HeatherThank you for taking the time to give us your feedback. We look forward to see you on your next trip to Morgantown! Thank you!Katie Hatfield General Manager

Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

Thank you for taking the time to leave a review. We hope to see you again in the future!

Thank you for taking the time to leave us a review! We love to see that you enjoyed your stay with us. We hope to see you again in the near future!

Thank you for taking the time to leave a review. We are so glad to see you enjoyed your stay. We hope to see you again in the future!

Thank you for taking the time to leave a review. I apologize about all the issues you experienced during your stay. We will be addressing these with our staff and getting them fixed asap! We do hope you give us another chance in the future.

Thank you for taking the time to leave a review. I apologize for the problems that you had during your stay. We will be investigating these issues and acting on them so they do not repeat in the future.

Thank you for taking the time to leave a review. I apologize for all the issues you experienced during your stay. We will be investigating and fixing these issues ASAP! We do hope to see you give us another chance in the future!

Thank you for taking the time to leave a review! We hope to see you again in the future!

Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay with us. If there is anything we can improve for future stays, please reach out to us on property! Have a good day!

Dear Monica, I'm very sorry the room wasn't up to your expections. We want all of our guest satisfied.I will defintley be checking into standards on the rooms and make changes if needed. Thank you for your feedback. If I can assit you in any way please contact me. Thank youKatie HatfieldGeneral Manager

Thank you for taking the time to leave us a review! We love seeing that our staff is keeping everything well kept and clean! We will be relaying this with them. We hope to see you again in the future!

Thank you for taking the time to leave a review. We will be addressing these concerns with staff so they will not happen again. I do apologize about this happening. We hope to see you again in the future to show you a superior stay!

Thank you for taking the time to leave us a review! I am so happy to see you enjoyed your stay with us. We hope to see you again in the future!

We are sorry for this inconvenience and have made arrangements to have the issues checked. Again we aplogize for the inconvenience. Thank youKatie Hatfield General Manager

Thank you for taking the time to leave us a review! I am glad to see you enjoyed your stay!

Thank you for taking the time to leave a review. I do apologize that you were under the impression that we had those here! We are looking into adding an exercise room among other things. We love the feedback and hope to improve more stays in the future!

Thank you for taking the time to leave a review! I am sorry to see our beds are uncomfortable. We will be looking into better options as we are always looking to improve! We will also be looking into the water temperature issue. We hope to see you again in the future!

Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay. Please reach out to us on property to let us know what we can improve!

Thank you for taking the time to leave us a review. I am sorry to see that you did not enjoy your stay. We only have queen size beds available and no king size beds at this time. I am sorry about that inconvenience. We do hope to see you again in the future!

Thank you for taking the time to leave a review! I am sorry that our beds did not meet your standards. We will be looking into more options for the future to update our beds. We hope to see you again in the future!

Good afternoon! Again we aplogize for the confusion on the room. I was happy I could get you refunded and offer extra solutions to your problems. Thank you for taking time to leave us your feed back.

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thank you for taking the time to leave a review. I am sad to see you did not enjoy your stay. Please feel free to contact us on property to let us know how we can improve future stays!

Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay. Please reach out to us on property so we can find out what we need to improve or fix!

Thank you for taking the time to leave a review. I am sorry to see that you did not have a good stay with us. Please reach out to us on property and let us know what we can improve on in the future!

Thank you for taking the time to leave a review. I am sorry to see you had a bad experience with us. We will be investigating and fixing these issues as well as talking with staff about this. Please reach out to us on property if there is anything else we can do or that we need to know about!

Thank you for taking the time to leave a review. I am sorry to see you had such a bad experience with us. We will be addressing these issues and fixing them so this does not happen again. We hope to see you again in the future so we can exceed these expectations that we failed to do this time. Have a good day!

Thank you for taking the time to leave a review! I am so happy to see you enjoyed your stay with us. We hope to see you again in the future!

Thank you for taking the time to leave a review. I am so sorry to see you did not enjoy your stay with us. We will be taking the comments to better our breakfast options. We will also be talking with staff to make sure they are keeping up with our standards! Have a good day!

Thank you for taking the time to leave a review. I am so sorry that you had this experience at our hotel. We strive to give superior stays to all customers and we did not succeed. Thank you for taking the time to speak with Ms. Shawna about this situation. We are taking all necessary steps to make sure this does not happen again! We hope you will give us another chance in the future to prove changes have been made! Have a great day!