숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

캔들우드 스위트 그랜드 래피즈 에어포트, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 그랜드 래피즈 에어포트, IHG 호텔
5401 28th Street Ct Se, Grand Rapids, MI

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 979개 이용 후기 중 362개" "
평점 8 - 좋아요. 979개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 979개 이용 후기 중 148개" "
평점 4 - 별로예요. 979개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 979개 이용 후기 중 86개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Lora

좋아요: 편의 시설/서비스
The room space, staff very professional and friendly. They go above and beyond to make you stay very comfortable. I loved the conference room Space that we rented. Hotel cleanliness. Price is right.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lora

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was A-1, Friendly, very accommodating. We love this hotel. Will always stay here if I am in the area. Cleanliness, conference rooms, kitchens and stove, full size refrigerators . Chlorine in pool does not burn your eyes. Wish they had a hot tub. Overall wonderful stays every time we visit. I love the prices!!!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was super impressed with the facility. The staff were all friendly. The room clean. And so much nicer than I had anticipated. Would definitely stay again, and definitely recommend.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Matthew

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Janet

좋아요: 청결 상태
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 12월에 1박 숙박함
답변 제공: Megan Cortez 님, 2024년 1월 22일
Thank you for staying with us!

2/10 - 너무 별로예요

Rodrigo

2024년 1월에 1박 숙박함
답변 제공: Megan Cortez 님, 2024년 1월 22일
Thank you for staying with us.

6/10 - 괜찮아요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had to switch to 3 rooms because the curtains do not close all the way and there are parking lot lights that blare in, then the next room did not have a TV that worked, the last room also had light issues but I was not willing to change rooms again. It was clean, but the room was noisey because of the furnace coming on and off.
2024년 1월에 1박 숙박함
답변 제공: Megan Cortez 님, 2024년 1월 22일
Thank you for staying with us. I apologize for the inconveniences that you experienced.

8/10 - 좋아요

Jun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
出差長住很方便
2023년 12월에 6박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 12월 26일
Thank you for staying with us!

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 12월 9일
Thank you for staying with us.I apologize that things didn't go well but I hope you will give us another chance in the future.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderfully friendly service and great job on room cleanliness
2023년 12월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 12월 8일
Thank you for staying with us!

8/10 - 좋아요

Yanyu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 29일
Thank you for staying with us!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great night stay by the airport
Easy check in and very nice studio room. Was a little hot at night even when I tried to turn down the heat.
2023년 11월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 11월 28일
Thank you for staying with us. I apologize for the issue with the heat. I will have my team follow-up with this issue. I appreciate you letting us know.

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 11월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 11월 28일
Thank you for staying with us!

6/10 - 괜찮아요

Mary

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not What You Read About Online
This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.
2023년 11월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 13일
I appreciate your feedback. I apologize for the inconveniences that you experienced during your stay. I will follow-up with my team regarding your concerns. Thank you for staying at Candlewood Suites.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice kitchen. Well furnished.
2023년 11월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 10일
Thank you for staying with us!

8/10 - 좋아요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good, comfy bed, clean sheets. The kitchen was very nice stocked with all your cooking needs! Quiet.
2023년 11월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 6일
Thank you for staying with us!

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 3일
Thank you for staying with us!

4/10 - 별로예요

Scott 님, Evart

별로예요: 직원 및 서비스
Was charged $50 deposit on my debit card . Was told i would get it back next morning . Next morning was told it would take 3-4 business days. 3 weels later still waiting
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 1일
Thank you for staying with us. The deposit is released 3-10 business days after check-out.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Candlewood Suites is very convenient if traveling through Gerald Ford International Airport. My room was very neat and clean and very reasonably priced. There was a slight issue upon arrival with my reservation, however, the manager very quickly and cheerfully resolved the matter. Very nice one night stay.
2023년 10월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 28일
Thank you for staying with us!

8/10 - 좋아요

Joy

2023년 10월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 11월 13일
Thank you for staying with us!

8/10 - 좋아요

ANDRENA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 19일
Thank you for staying with us.

2/10 - 너무 별로예요

Jeremy

2023년 10월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 17일
Thank you for your stay. I apologize for the inconveniences that you experienced during your stay,

6/10 - 괜찮아요

Nan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
They had a pool
2023년 9월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 16일
Thank you for your stay!

4/10 - 별로예요

Carolyn

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 17일
Thank you for staying with us. I apologize for the inconveniences that you experienced during your stay.

4/10 - 별로예요

Leslie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We set thermostat at 75. Never got above 72. Did laundry....then found both dryers broken, so we were left with wet clothes. Both treadmills in exercise room inoperable. One of the two elevators did not work. Floor indicator in elevator not working....safety issue. No safety grab handle in tub/shower. Worst place I've stayed in a long time.
2023년 10월에 3박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 16일
Good morning,I apologize for the inconveniences that you experienced during your stay. I will let my maintenance team know to repair these items. Thank you for your stay.

6/10 - 괜찮아요

DANIEL

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Okay for the price
2023년 10월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 10일
Thank you for staying!

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a relaxing stay. For what time i spent in the room things were fairly quiet and peaceful, which was what i was looking for.
2023년 10월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 10일
Thank you for staying!

10/10 - 훌륭해요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 4일
Thank you for staying us.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 9월 27일
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 - 훌륭해요

ANDREW 님, PAFB

2023년 9월에 2박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 10월 4일
Thank you for staying with us!

10/10 - 훌륭해요

steven 님, Mililani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here before and was happy with the staff and property. I will stay here again.
2023년 8월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 9월 7일
Dear Steven,I appreciate your recent stay with us. I am glad that the staff was friendly and helpful.I hope you can come visit us again.Thank you,Megan CortezGeneral ManagerCandlewood Suites

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 9월 27일
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 - 훌륭해요

mark 님, Grand Rapids

2023년 8월에 1박 숙박함
답변 제공: Megan-Candlewood Suites GM 님, 2023년 9월 27일
Thank you for staying with us. I am glad that you enjoyed your stay.

8/10 - 좋아요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Truman

2023년 5월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 5월 15일
Hi Truman,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Megan Cortez General Manager

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Individual who checked me in was awesome
2023년 4월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 5월 1일
Dear Joseph,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice facility. We stayed the night before an early flight out. The shuttle driver was right on time and very polite. Only thing we didn’t expect was the daily charge for leaving our car there.
2023년 4월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 4월 24일
Good morning,Thank you for your review. We appreciate your kind words regarding your recent stay. I apologize for the unexpected charge for the parking fee. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope you will come stay with us at Candlewood Suites in the future. Thank you,Megan CortezGeneral ManagerCandlewood Suites

4/10 - 별로예요

R.

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Air Conditioning was out and the Cable T.V. only provided 3 working channels.
2023년 4월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 4월 19일
Dear R.,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I sincerely apologize for the broken Air Conditioning as well as the Televisions. We are working on repairing them as soon as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 - 훌륭해요

ROBERT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was great!
2023년 4월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 4월 14일
Dear Robert,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I am pleased to hear that everything was great during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Megan CortezGeneral Manager

4/10 - 별로예요

Rebecca

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 4월 13일
Dear Rebecca,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Megan CortezGeneral Manager

10/10 - 훌륭해요

kelly

2023년 3월에 1박 숙박함
답변 제공: Megan Cortez 님, 2023년 4월 13일
Dear Kelly, Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I am pleased to hear that you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Megan CortezGeneral Manager

10/10 - 훌륭해요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff.
2023년 3월에 1박 숙박함
답변 제공: Candlewood Suites GM 님, 2023년 3월 31일
Good morning Colleen,Thank you for choosing Candlewood Suites.I am glad that you found the staff to be helpful.We hope you come back to see us in the future.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 - 훌륭해요

DANIELLE 님, Traverse City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very nice and the staff was wonderful!!
2023년 2월에 1박 숙박함
답변 제공: GM 님, 2023년 2월 20일
Good Morning Danielle,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 616-940-8100 or candlewoodgm@grandhospitality.net.Sincerely,Megan CortezGeneral Manager616-940-8100candlewoodgm@grandhospitality.net

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Candlewood Suites GM 님, 2023년 2월 10일
Good morning,I appreciate your stay with us. Thank you for your positive feedback. We hope to see you again in the future. Sincerely,Megan CortezGeneral ManagerCandlewood Suites

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice and very spacious. Beds a little stiff but not unbearable. Didn’t see any signs of continental breakfast but also didn’t look. Had an odd smell in public areas but again not unbearable. I’d stay again for the price.
2023년 2월에 1박 숙박함
답변 제공: Candlewood Suites GM 님, 2023년 2월 8일
Thank you for taking the time to tell us about your stay. Unfortunately, we do not provide breakfast at this hotel. We do apologize for any smell that was in the public areas. We do appreciate your feedback and hope to see you again in the future!!

4/10 - 별로예요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they checked me into did not have a functioning toilet. Of course you don't discover that until you have used it. They did promptly change me to another room. One of the reasons I chose this hotel is the airport shuttle beginning at 4 am. The shuttle never showed up and the front desk was unable to contact the driver. I ended up getting a Lyft ride at 5 am and barely made my flight on time. Also, it cost me an additional $20 due to the lack of the shuttle. I had reminded them of my need for the 4 am shuttle when I checked in and again at 3:45 am. Very disappointing is the nice way to put it.
답변 제공: Candlewood Suites GM 님, 2023년 1월 20일
We would like to sincerely apologize that you had so many issues during your stay with us. We are so sorry about your toilet not functioning properly. We are also so sorry about the shuttle not arriving on time. We completely understand your frustration. We are working hard to resolve issues and to improve the quality of our hotel.

2/10 - 너무 별로예요

Nathan

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
Ac issue had to stay in a room with heat still blowing even if it was off. Moved rooms 3 times and ended up settling for a room with smaller beds,
2022년 9월에 3박 숙박함
답변 제공: Candlewood Suites GM 님, 2023년 1월 17일
We would like to sincerely apologize for the inconveniences that occurred during your stay. We are so sorry for heat continuing to blow even though it was off and you had to settle for a smaller bed. We have been working hard to resolve issues and to improve the quality of our hotel, so we are saddened to hear you did not have a good experience. We hope that you give us another chance in the future.

10/10 - 훌륭해요

Lisa

가족 여행
2022년 12월에 1박 숙박함
답변 제공: Candlewood Suites GM 님, 2023년 1월 17일
Thank you so much for taking the time to leave us a positive review. We appreciate your feedback and hope to see you again in the future!!