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페어필드 인 & 스위트 스포케인 다운타운 여행 후기

2.5 out of 5
페어필드 인 & 스위트 스포케인 다운타운
311 N Riverpoint Boulevard, Spokane, WA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 649개 이용 후기 중 349개" "
평점 8 - 좋아요. 649개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 649개 이용 후기 중 57개" "
평점 4 - 별로예요. 649개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 649개 이용 후기 중 14개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The property was nice and the breakfast was very nice. Waffles, bacon, eggs every thing for breakfast was great. even the coffee was good. I gave only 4 stars for clean because at first glance the room appeared clean except the random used cup in the shower. I gave 2 stars for staff and service because when I checked in the girl at the desk seemed frustrated that I didn't use the card reader fast enough. Sorry I was on the road for 6 hours, I was tired. When we and another group of people got back after 11pm we used our key card to get in and apparently that was the wrong thing to do cause we were berated and humiliated by the man at the front desk for not using the phone.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 2일
. I was very happy to hear that you enjoyed our breakfast. It is a good way to start your day. I was unhappy to hear that your guestroom was not up to your or our cleanliness standards. I understand your frustration and I do apologize. It is not the service we wish to present. As for the front desk staff, I am disappointed that they did not make you feel important and welcomed. Our goal is to make each guest that comes through our doors fell welcomed and appreciated. You are the reason we are here and your comfort is paramount to us. I realize that you were tired and our main goal should have been to greet you in a friendly manor and make you feel welcomed. I again apologize that we fell short. I will address your comments at our next staff meeting and use this for training to help ensure that this problem is not repeated. Our hotel and Marriott values you and thank you for choosing our hotel for your visits to Spokane. I do hope you will forgive our shortcomings for this visit and return in the future

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 2일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us. And we are so grateful for the perfect 5 review!

6/10 - 괜찮아요

Erik

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Will not stay here again. We stayed in a room that had a king bed and a fold out couch. The bed was caved in the middle and uncomfortable. The fold out mattress was TERRIBLE, pretty sure I woke up with spring imprints in my back and hips. Our room had a single toilet paper roll that was almost empty when we arrived, I had to go ask for more right away. I was also disturbed by the coffee maker being stored in the bathroom on the counter. We chose this hotel because of the pool and hot tub and it was close to where we needed to be. The hot tub was not clean and the pool room was uncomfortably warm. The staff weren’t extremely welcoming or friendly, with the exception of a lady that checked us in and a gentleman that helped us with directions. If you would like to stay down town where the safety of your car is questionable, you like the sound of trains and sirens all night long, and enjoy a warm musty room, this is the place for you!
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 11일
Thank you for your response. I was most distraught to hear about your recent stay with us. We try to make each persons stay a comfortable and enjoyable experience. I do apologize that your mattresses was not comfortable as we just replaced all of them a year ago. I am glad that you said something about what displeased you as we always want to provide our guests with a well-stocked room. I will use your comments at our next staff meeting for training. I will also inform our maintenance engineer to check the Pool & hot tub more often when we are experiencing extremely large volume of team activity due to tournaments in town. I will also use your comments for our Front Desk staff. We want you to feel welcomed as we appreciate each guest that chooses to stay with us. If their behavior was rude, I do apologize and will address this issue with each of them. I am sorry for the noises at night. Being a downtown hotel, I would like to say there is something we can do, but unfortunately we do have traffic, sirens and train noises. I do realize your stay was not our usual guest experience, but I do hope that you will not let this dissuade you from staying a Marriott customer.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice front desk. Clean comfortable b
2024년 4월에 1박 숙박함
답변 제공: Managment 님, 2024년 4월 11일
Thank you for taking the time to rate you recent stay with us. We appreciate you commments and hope to see you again soon.

10/10 - 훌륭해요

Yun 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like it very much.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Thank you for the wonderful review on the Fairfield Inn & Suties Downtown Spokane. We hope to see you again soon.

8/10 - 좋아요

Rich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for a quick overnight.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
We appreciate you taking the time to leave a review on your stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon

10/10 - 훌륭해요

Victoria 님, Edmonton

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant and helpful front desk arranged taxi for us and had great suggestions for shopping!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Thank you for taking the time to leave a review on your stay with us at the Fairfield Inn & Suites Downtown. I am glad you enjoyed the location and close to some wonderful shopping in the area. I am glad we could help accommodate a taxi for you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

CHRIS

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the convention center where I was going. Next to the path going underneath the bridge to avoid traffic and safe crossing.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Thank you for taking the time to write a review on your stay with us at the Fairfield Inn & Suites downtown Spokane. The Centennial trail makes it so nice to get to not only the Spokane Convention Center, but close to other things like the First Interstate Center for the arts. Without the worries of the busy street. I am glad you enjoyed your stay.

4/10 - 별로예요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property was clean and convenient. The walls and floors are thin so it was difficult getting sleep. The beds are okay and the free breakfast had several options.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for taking the time to rate your stay with us, thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We are glad you enjoyed the breakfast varity

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for taking the time to rate your stay with us. We look forward to you staying with us again soon

10/10 - 훌륭해요

Mitch

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Thank you for a wonderful review. We appreciate you taking the time to rate us on your stay. We hope to see you again soon.

10/10 - 훌륭해요

Nancy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went there for my husbands eye surgery. The staff was very accommodating and nice. Room was clean and quiet. Close to the eye clinic. Breakfast was great too. Would go there again!!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for taking the time to rate your stay with us. We greatly appreciate your kind words about the property and staff. I am glad the location worked out well for you and husband. We look forward to seeing you again soon

8/10 - 좋아요

ISTVAN

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Thank you for taking the time to rate your stay with us. We greatly appreciate it

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Thank you for the stellar review! We appreciate you taking the time.

10/10 - 훌륭해요

Jocelyn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful and friendly
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Thank you for choosing the Fairfield Inn & Suites Downtown Spokane. Thank you so much for your kind words about the friendly staff. We look forward to welcoming you back soon.

10/10 - 훌륭해요

DARLENE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our king suite was very large and comfortable. My grandson enjoyed the swimming pool and was able to swim both on check in day and also the following morning before we checked out. The hot breakfast was great; oatmeal, waffles, scrambled eggs, sausage as well as muffins, yogurt, juice and coffee. Employee Nyssa was extremely helpful. I would highly recommend this hotel.
2024년 2월에 1박 숙박함
답변 제공: Managment 님, 2024년 2월 26일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us. We are happy you enjoyed the amenities and the breakfast. I am glad Nyssa was helpful to you. We hope to see you again soon.

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Managment 님, 2024년 2월 26일
Thank you for taking the time to leave a review about your stay with us. We appreciate it very much

8/10 - 좋아요

Lupe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great , I would stay in this hotel again.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Thank you so much for the wonderuf review. We look forward to seeing you again soon

10/10 - 훌륭해요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Thank you so much for taking the time to score us on your recent stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon.

8/10 - 좋아요

Samuel

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane.

10/10 - 훌륭해요

Jacob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
We appreciat you taking the time to rate your stay with us. We hope you will come stay with us again soon. Safe travels

10/10 - 훌륭해요

Gilbert

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. We hope to see you again soon

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us. We hope to see you again soon

10/10 - 훌륭해요

Mary Ann Billedo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay here when we visit our daughter Gonzaga University. Great place!!!
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us when visiting your daughter at Gonzaga. It is nice to be so close to the campus. We hope to see you again soon. Safe travels

10/10 - 훌륭해요

Bret

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in Downtown Spokane
Amazing staff! Everyone was very friendly and helpful. They all made me feel very welcome, which is nice when you are on a business trip. The room was clean and comfortable with a great bathroom. The breakfast buffet had a good selection of hot and cold items to choose from and, again, the staff was really on top of things. Great downtown location. I would book this hotel again.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Thank you for your wonderful comments. I was very happy to hear that your stay with us made your travels to Spokane a pleasurably experience. We will continue to strive to meet and exceed your expectation and do hope to see you in the near future. Once again, until then, thank you. I wish you a wonderful and Happy Holiday Season!

10/10 - 훌륭해요

Jaclyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly, hotel was very clean and quiet.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 4일
Thank you so much for your kind words about the staff. We hope to see you again soon.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super nice
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Thank you for taking the time to write about our staff. It means a lot to us. We appreciate you staying with us and hope to see you again soon.

10/10 - 훌륭해요

Tami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Thank you for the perfect review about your stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon.

6/10 - 괜찮아요

Leland

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The location was convenient. Room was small. Breakfast hours great but the food was lack luster.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. I am glad that you enjoyed the location of the hotel. We have numerous different room types and locations of the rooms throughout the hotel. That are much larger than the room that you had reserved. We hope you will stay with us again and try a different room type that would better suit your needs. We hope to see you again soon

10/10 - 훌륭해요

Gabriela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Managment 님, 2023년 11월 12일
Thank you for the wonderful rating on the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon when your travels bring you back to the area.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet stay, friendly staff, clean room.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management Team 님, 2023년 10월 23일
We are also happy you loved our outstanding amenities and friendly staff. Thank you also for choosing the Fairfield Inn & Suites Downtowns Spokane. We look forward to welcoming you back soon.Regards,

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk was very helpful in answering questions. Responsive to low inventory items for breakfast.
2023년 10월에 2박 숙박함
답변 제공: Managment 님, 2023년 10월 23일
Thank you for your stellar review. We appreciate you sharing your positive feed back

10/10 - 훌륭해요

Richard 님, Moyie Springs

아이를 동반한 가족 여행
there’s just a lot of bars around the hotel and there seems to be a lot of hanging out in the parking lot from these bars till we hours in the morning.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Thank you for taking the time to inform us of your experience. I do apologize for the bar and or road noise you experienced while being a guest with us. It does seem to get worse on holiday weekends such as Halloween. Some rooms to some people might be loader than others. Our South side of the hotel is quieter as well. We hope you will give us another chance to change your mind about us.

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the location of this property as it was close to EVERYTHING!
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 18일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We are thrilled you enjoyed your stay

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful safe! The staff was excellent and the breakfast was good as well!
2023년 10월에 2박 숙박함
답변 제공: Mamagement 님, 2023년 10월 18일
We are also happy you loved our outstanding amenities and friendly staff. Thank you also for choosing the Fairfield Inn & Suites Downtowns Spokane. We look forward to welcoming you back soon.Regards,

8/10 - 좋아요

kayoko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy Saturday night club sounds from outside.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Thank you for taking the time to inform us of your experience. I do apologize for the bar and or road noise you experienced while being a guest with us. It does seem to get worse on holiday weekends such as Halloween. Some rooms to some people might be loader than others. Our South side of the hotel is quieter as well. We hope you will give us another chance to change your mind about us.

10/10 - 훌륭해요

Willis

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love the pillowtop mattress
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Thank you for the wonderful rating. We are glad you enjoyed the matteresses. We hope to see you again soon. Safe travels

10/10 - 훌륭해요

Anna

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Thank you for the stellar review. We greatly appreciate you taking the time to rate us. We hope to see you again in the near future

10/10 - 훌륭해요

Garry M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff are really great. Those cookies are hmmm good!!!
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Thank you for the wonderfl comments about the staff. We really appreciate it. Yes the cookies are scrumptious! We look forward to having you stay with us again.

10/10 - 훌륭해요

Yao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Thank you for the rating. We appreciate your time

8/10 - 좋아요

Sinafikesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a good place to stay.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
We apprecaite the wonderful rating. Thank you for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Carmen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. It was a pleasure hosting you, and we look forward to your next stay.

10/10 - 훌륭해요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. It was a pleasure hosting you, and we look forward to your next stay.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff and food was great
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Thank you for the wonderful review. I appreciate the comments on the staff and the breakfast. It was our pleasure to have you stay with us. We look forward to welcoming you back.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Thank you for the wonderful rating. We appreiate you staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place, easy check in, yummy cookies. Facilities clean, safe, happy there was a microwave.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. The warm cookies at night are a hit!

10/10 - 훌륭해요

Katheryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Thank you so much for the perfect score. We appreciate you taking the time to score us. We hope to see you again in the near future

10/10 - 훌륭해요

Prince G

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and nicely renovated. Beds were comfortable and good breakfast. Washrooms met expectations.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. I appreciate your comments on the renovation. The mattress are the Serta Corporate Suite X Plush. We have been getting a lot of good feedback about them. We look forward to welcoming you back soon.

4/10 - 별로예요

nadine

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area just a few minutes up the road is homeless central. A lot of homeless and drug problems just up the road, didn’t realize until we came from a different direction that it was just a couple minutes from where we were staying. As for the hotel, I was quit disappointed with what the perception was compared to reality. The hotel was an 8.6 out of 10 which is why I booked it. But it’s no different than your typical hotel. The hotel is old but had some new stuff done to it so it’s not the fanciest hotel, and the breakfast was alright. Absolutely no variety, just the same thing every day. Definitely would help if they changed the options around. The staff also seemed very bothered any time you’d ask them for something that was empty at breakfast (chocolate milk or cereal were empty) and when asked for more for the kids they gave snarky attitude and proceeded to say no like they did actually have, just didn’t want to put it out cause it was close to breakfast time being done. The pool is very small, looks bigger in pictures. The hot tub water looked dirty and the jets are broken so it was a disappointment. They also have no washroom or a shower by the pool. So if you need to go to the washroom prepare to leave the pool dripping wet and having to go all the way to your room and come back just to use the bathroom. So overall, it wasn’t the worst but definitely didn’t live up to the standards of what we were expecting for the price.
2023년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 25일
Thank you for sharing your experience at our hotel. We are sorry to read the room you were in did not meet your expectations and for the concerns you had with the lack of amenities. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We also regret your disappointment regarding the items we serve at breakfast. We have noted your comments as we continuously strive to improve our services and want our guests to start their day off right. We are grateful for your patience and hope you will give us a chance to redeem ourselves the next time you are in the area.

8/10 - 좋아요

sammy

가족 여행
The hotel is starting to look old. Check in was smooth. Staff friendly. Room was clean.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Thank you for your comments. It is always wonderful to hear that our staff, that your check in was smooth and most important, that your room was clean. Should you have the time, I would like to know, what you found at the hotel to say it is starting to look old. We just finished our complete remodel last year and while I appreciate hearing the good, I also want to hear how we can make our guests stays better. Your input is much appreciated. Once again, thank you for choosing to stay with us and we hope to see you again in the near future.