Thank you for taking the time to review your stay. I have forwarded your information to the maintenance department for them to be able to look into the beds.

Thank you for your review Katie. So glad to hear that you enjoyed your stay with us. We are always here to make sure your guest experience is the best and if there is ever anything that is not satisfactory please let us know. We look forward to see you again soon.

Thank you for your review and we are currently working on making the courtyard in working condition for the summer months to come - we hope to see you again with us soon and you will be able to enjoy the outdoor courtyard .

Thank you for taking the time to review your stay with us. We hope to see you back with us again soon.

Thank you for taking the time to complete your review. I have looked over your reservation also our communication here at the reception and I have found no where that you had informed us of the shower not working so that we could have had maintenance department take a look at it immediately or change your room if necessary with regards to the shower not working or you AC - also the power outage that occured was not the fault of the hotel as mother nature and the storm that was taking place was the cause. If you would like to discuss anything further please don't hesitate to reach out.

Thank you Keith for your review. The loss of power was out of our hands so thank you for recognizing that. We hope to see you back at the hotel another stay.

Thank you for taking the time to submit your review. We hope to see you again soon

Thank you for taking the time to complete our review. We are thankful that you are so understanding regarding the hockey tournament and kids. We always try our best to make sure that everyone is satisfied with their stay with us.

We appreciate your feedback. I hope you to host you again soon.

Thank you for taking the time to complete our review. We are happy to hear that you had a good experience with our amazing team. I would gladly welcome more information regarding your experience at the restaurant.

Thank you for taking the time to complete your review. I am sorry to hear that you were having difficulty accessing our bar - the Pub is open from Tuesday - Thursday 4-11 - and Friday and Saturday night from 4-1 for live music. Some of our rooms do have microwaves in them if you require one on your next stay please request one. If there is anything else I can help you with please don't hesitate to reach out.

Thank you so much for the wonderful review! We are so happy you enjoyed yourself and we look forward to seeing you again soon.

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Good Afternoon Fredrick, I would like to better understand your score of 1 out of 5 if it seems like you enjoyed the options around the property and the ease of check in. Please feel free to reach out directly so we can understand how we can exceed your expections in the future.

Thank you for taking the time to review your stay. We hope to see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for your review. I would welcome a conversation as to what we could have done to make your stay with us more enjoyable. I have looked into your reservation and there are no notes regarding any concerns you could have had during your stay with us. We would have gladly taken care of any situation that you would have informed us of. Please next time let us know so we can make it right. We hope you have a great day and we do hope you will give us the chance to show you just how great your stay can be!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to review your stay and for letting us know some of your concerns. I have passed this along to the management team. We hope to get the chance to have you stay with us again.

Hi Amy - thank you for taking the time to review your stay. If you have any further information that would have improved your stay with us I would love for you to reach out to me - Thank you - Nicole - Reception Supervisor

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

Thank you for taking the time to send us a review however I would like to take a moment to simply clarify a few things regarding your Reservation. As per your reservation through Expedia it simply stated 2 beds which will automatically come up as 2 double beds which is the room you requested in your reservation. I am sorry your check in took some time however without the proper name at check in we are unable to check a guest in - as you stated that it was your maiden name that appeared on the reservation and not your married name which is what you provided to reception upon check in. I also see that the crib that you requested was actually in the room and already set up upon you entering the room and I have no further requests for extra pillows. We try the best we can to accommodate a late check out - our regular check out time is 12:00 noon and at most we can do a 1:00pm. I am sorry your experience did not go as you wanted - please feel free to call the hotel and further discuss this with me if you need. - Thank you - Nicole - Reception supervisor

Thank you for taking the time to leave us a review. We are sorry you feel this way with regards to your stay with us however please understand that the hotel has several other guests in house that are not here on hockey and are here to work. Many have to be up early in the morning and as per the Respect Your Neighbor Policy that was sent to your coach and also you signed upon check in - it clearly stats that we ask that you comply with the "Quiet Policy" at 11 pm. We are simply asking for Respect for the other guests in the hotel. We are sorry you feel that you were "jailed" for the weekend however we do need to take the necessary steps to make sure that all of the guests in the hotel are happy with their stay. Being away on a hockey tournament for your children should be a fun time for the children and some great hockey being played please remember that for your next tournament. I am happy to discuss anything further regarding your stay - you can contact the hotel at any time.

Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!