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This property is very convenient to the JR Shinagawa Station and the free shuttle to there and Meguro Station is a very good service. Hotel staff is friendly and helpful every time I have stayed.
Theresa
Stayed 2 nights in Apr 2024
Response from Sheraton Miyako Hotel Tokyo on Apr 23, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Our frequent go-to hotel in Tokyo because it is close to Haneda Airport and easy to access by JR or subway, and in a quiet residential neighbourhood if one wants to avoid the madding crowds.
Verified traveler
Stayed 1 night in Jan 2024
Response from Sheraton Miyako Hotel Tokyo on Feb 4, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Beautiful hotel. Great staff. Only complaint is that Marriott did not recognize this stay because we booked through hotels.com. Most disappointing as we’ve never booked any other way than through the Marriott site and didn’t realize Marriott would not count these nights towards our stays. Not a very good policy from a company that’s usually so very accommodating.
We were warmly welcomed by the staff and check in was quick and efficient.
The club room was very spacious, beds super comfy and bathroom clean and plenty amenities.
The Japanese Garden was an added bonus.
We were very pleased with our stay at the Sheraton Miyako and would definitely stay here again
One of the best hotels stay. Love the cleanliness and food especially. Also enjoyed the garden around the hotel. There's also free shuttle to and fro Meguro station, so prettt convenient.
The swimming pool is not free for guest though, and it's pretty expensive.
Other than that, love the quietness and ambience of this hotel. Will definitely come back again.
Cannot fault this hotel in terms of service, cleanliness. The best I’ve experienced in a long time.
One negative - I would have to pay to use the gym if I wasn’t a Bonvoy member. Luckily I am however if I’d paid to use their poorly equipped gym I would not have been happy.
Very nice hotel. Check in quick and efficient. Very nice comfortable room. Used lounge twice for meetings, Manager and staff very good service. Dinner at Chinese restaurant, food excellent. Service not. California for lunch, food good, service not.
Definitely would stay again, but will think about using dining rooms if if same management team is there.
Larry
Stayed 2 nights in Jun 2022
Response from Sheraton Miyako Hotel Tokyo on Jun 23, 2022
Dear Mr. Larry Murakami,
Thank you for staying with us.
We are glad to hear from you.
We are sorry that you are not satisfied with our restaurants service.
I will share your comment for our managers.
Best regards,
Mamiko Watanabe
Room reservation Dept.
Sheraton Miyako Hotel Tokyo
Response from Sheraton Miyako Hotel Tokyo on Mar 7, 2020
Thank you so much for your review of our hotel.
We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.
Response from Sheraton Miyako Hotel Tokyo on Mar 7, 2020
Thank you so much for your review of our hotel.
We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.
Response from Sheraton Miyako Hotel Tokyo on Mar 7, 2020
Thank you so much for your review of our hotel.
We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.
Espresso machine in room. Bed was very comfortable. Room was outstanding
arthurp
Stayed 3 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on Mar 9, 2020
Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo.
It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that your feedback will encourage all of our staff to continuously improve the qualityof our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Although the location is a bit far from metro station, hotel shuttle bus is provided. It is convenient.
The overall services are good.
Jojo
Stayed 3 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on Mar 9, 2020
Thank you so much for your review of our hotel.
We are delighted to hear that you enjoyed your stay and it was truly a pleasure to have you as our guest and we hope you visit us again.
Thank you for staying with us during your trip to Tokyo.
We sincerely look forward to welcoming you again in the near future.
The Sheraton Miyako is a very good property. The staff is friendly and helpful. The recently remodeled rooms are appointed well. The pool is great for lap swimming; the fitness area is adequate but not great. It’s as good as you can usually expect in Japan. The club lounge is worth getting. The local area is nice and they have a shuttle to the train station, from there you can get to anywhere in Tokyo. The hotel has a nice garden area.
Verified traveler
Stayed 4 nights in Dec 2019
Response from Sheraton Miyako Hotel Tokyo on Mar 9, 2020
Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo.
We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and this will motivate us all to keep up the good performance.
Thank you very much for your comments and we look forward to welcoming you back.
I didn't like the hotel was in the middle of nowhere. I did like the hotel shuttle took you to the nearest train station for free. I also didn't like haviing to pay for a taxi from the airport to the hotel.
Beautiful hotel close to station. We did have an issue with our air conditioning in our room and got a quick response and was able to move to another room in the middle of the night, their goal was to ensure our comfort. Breakfast was great.
I would definitely stay at this hotel again if I am back in Tokyo. Excellent overall. I love the room amenities. The staff are very friendly, real professionals.
Nice large rooms (large by Tokyo standards; standard by non-NYC American standards); in-room WiFi was fast and easy to use. Location not so interesting (appeared to be a business district), but useful frequent shuttle bus to Meguro station makes that a non-issue. If you do want to take the shuttle bus, exit the East Exit of Meguro and stand on the street slightly to the right of the exit and wait for the bus which comes every 15 minutes or so. Don't cross the street. (There's no signage, but if you're unsure, the police officer stationed right around the corner can confirm the location for you.)
The housekeeping was excellent. There was no microwave or ice machine. Staff was VERY courteous and helpful. Amazing Japanese gardens on site. 5 stars!