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라마다 모뉴먼트 여행 후기

3.5 out of 5
라마다 모뉴먼트
1865 Woodmoor Dr, Monument, CO

이용 후기

5.4
평점 10 - 훌륭해요. 919개 이용 후기 중 108개" "
평점 8 - 좋아요. 919개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 919개 이용 후기 중 172개" "
평점 4 - 별로예요. 919개 이용 후기 중 182개" "
평점 2 - 너무 별로예요. 919개 이용 후기 중 281개" "

5.6/10

청결 상태

6.0/10

직원 및 서비스

5.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

2018년 8월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
We did like the pond that was close enough so the kids could throw bread of the balcony and feed them. We did not like the fact that the side parking lot was not lighted, light poles were there but were not functioning, the path to the room was lighted. We did not like that the sliding door in the room had no weather strip between the stationary side and the functioning side, the panes were large enough to be flexible enough so i could get my hand between them and there was no lock on the door itself, there was a piece of wood laid in the track for securing the door. This was on the ground floor, we moved to the second floor and found the same issues. Rotting/decayed wood on the exterior, room smelled of burnt coffee... the room/bathroom were clean. Won't stay there again even for the price.
2018년 8월에 3박 숙박함

2/10 - 너무 별로예요

Jennifer T.

Not bad at first sight, but service was horrible. Front desk staff were rarely available when needed
False advertising. Pictures were VERY deceiving. Pool not open at all during our stay, mid July!! Our bathroom at one point during our stay smelled like raw sewage. Housekeeping was only offered every other day and we had to call to even get that scheduled, and when they did come it looked like they just made our bed, not changed the sheets. I dunno, maybe overthinking, but we will definitely pay more next time to stay elsewhere.
2018년 7월에 6박 숙박함

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2018년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2018년 8월에 2박 숙박함

4/10 - 별로예요

Susanne

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
En rigtig dårlig oplevelse
Dagen før vi ankom var Ramadaskiltet pillet ned. Hotellet er solgt og skal bruges til rehabilitering for alkoholikere. Værelset var rent, men meget nedslidt. Vi skulle være der i to dage, og da vi havde forudbetalt, tog vi værelset til trods for vores lokale venners advarsel. Vi var nok nogle af de sidste gæster på dette enorme motel, som var lidt spøgelsesagtigt. Vi fik heller ikke gjort rent eller fyldt kaffe op til dag to, da vi kom tilbage om aftenen kl. 21, var låsen skiftet ud i vores værelse, og der var en besked om at hente et nyt nøglekort på et værelse hos en ansat i en fjern ende af motellet, som vi havde svært ved at finde gennem mørke gange. Der var ingen i receptionen. Mens værelset var rent, var omgivelserne fyldt med skrald, og en enkelt sprøjte. Man kunne godt se, det har været et pænt motel med god beliggenhed, men det er det ikke mere. Jeg er skuffet over, at hotels.com ikke gav os besked om, at hotellet var ved at lukke, så vi kunne have ombooket uden ekstra udgift.. Den sidste nat var der kun en bil mere på parkeringspladsen, og næste dag, da vi skulle tjekke ud, stod der "vi har lukket" på døren til receptionen.Jeg fik dog afleveret nøglerne. men igen, jeg er skuffet over, at hotels.com ville lægge navn til dette motel.
2018년 8월에 2박 숙박함

8/10 - 좋아요

Lisa 님, Illinois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was very nice. Helped me locate a car rental without me even asking!
2018년 7월에 4박 숙박함

6/10 - 괜찮아요

Charles

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2018년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

Donna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good very dirty !!!
It was very slow at check-in and the rooms were very dirty cobwebs up in the corners dust all over the headboards mouse poop on the deck just overall gross
2018년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Had a deposit that wasn't mention obviously until after I paid for the room
2018년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Graciela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable view
I really enjoyed the view definitely I recommend this place.
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
The receptionist was a nightmare.
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

T 님, NYC

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No smoke detector in room old dirty rooms no light on exterior stairway staff had me listed as a no show after I had checked in another guest was checked it my room and my door was opened just horrible
2018년 7월에 2박 숙박함

2/10 - 너무 별로예요

Peggy H.

Sadly maintained and updated
At one time I am sure that this was a nice place, but it was apparent that the facilities had not been properly maintained. Leaky bathtub facet, loose sink facet, holes in walls, carpet that was old and needed to be stretched and very understaffed for check in. The lady that was on was extremely patient and nice, but the check in procedures were very archaic compared to other places.
2018년 7월에 1박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable. Nice views of pond and mountains. Trim around door was loose. that made safety lock on door difficult to use.
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

Emilee 님, Colorado

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy, unkind staff, worst experience ever at a Ramada!
2018년 7월에 1박 숙박함

2/10 - 너무 별로예요

natalie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel needs to be updated and cleaned inside and out. Not worth the price at all!
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very run down in need of repair ran out of hot water mid shower bathroom was filthy patio door was broken
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2018년 7월에 2박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you!

4/10 - 별로예요

Mike 님, Omaha ne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Toilet was dirty when we checked in. Ironing board was broken. I am an electrician and found three electrical violations in just our room alone.
2018년 7월에 2박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ramada ruined our neighborhood inn
I live in this area and booked this hotel for one night for a family member to stay while visiting in town. Unfortunately this hotel has deteriorated from the nice neighborhood hotel it was when it was the Sundance Hotel and I believe privately owned. The room was NOT as displayed online, sparse accommodations at best, several items were broken, handles etc showing neglect of keeping up with the property. The front desk took a mandatory $100 deposit for pet - although my guest had no pet with them and explained that. Their dog stayed at our house in the neighborhood. It is truly sad to see a neighborhood hotel get bought by large chain and then run down. I will not ever recommend this hotel to anyone again. My daughter is still waiting to get her deposit back.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 4일
Thank you for your feedback. Deposits are required of everyone that checks in. They are voided after departure and typically the guest sees the authorization disappear within 5 business days.

8/10 - 좋아요

lauraine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you

6/10 - 괜찮아요

Philip

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 객실의 편안함
2018년 7월에 4박 숙박함

4/10 - 별로예요

Larry

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Did not meet the standards of Wyndham's normal hotel. The lighting inside the room was very dark.The entry into the room was a little alcove which had the light burnt out, if any one came to the door you could not say who it was.We ask the manager to fix the light issue and no one ever looked at it.Cleanliness was marginal, the trash cans in the room did not even have liners.The king size bed seemed broken.
2018년 7월에 2박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service could have been a lot better.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you

2/10 - 너무 별로예요

Lila

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Did not clean room! Only one lamp for light. Power strip plugged in to two plug in that they had to run all the items in the room. Ran out of towels.
2018년 7월에 4박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

6/10 - 괜찮아요

P 님, Monument, Colorado

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Surprised that for such a large hotel, a continental breakfast was not offered. Ramada required a $100 deposit for room damages or smoking in the room and the money still has not been returned back to my Visa card. The sliding door was broken, secured by a wooden pole placed in the track and yet no staff did a walk thru before renting the room, or did a room check with us when we checked out. So the $100 charge is a ruse. The restaurant on the premises was pricey and the food was substandard. We thought it was closed because it was virtually empty as was the hotel . Really, it felt like the Stanley Hotel, eerily devoid of staff, visitors and activity. Now we know why. I would really appreciate having the $100 damage deposit returned to my card.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 4일
Thank you for your feedback. The deposit is voided after your departure and guests typically see it disappear from their pending authorizations within 5 business days.

4/10 - 별로예요

Imani 님, Colorado Springs

별로예요: 청결 상태
I checked in and the staff is eating a whole meal at the front desk. I get to my room and there is a stain on the pillow. I call the front desk for a new pillow. No one came with a new pillow for 2hrs so I go to the front desk to pick it up myself. My room had spiders and ants. The room was very dusty. My fridge and microwave were not plugged in and there weren't enough outlets to have them plugged in at the same time. Due to the fridge not being plugged in there was water in the fridge. I also didn't have a phone in my room so I had to call the front desk from my cell phone. I was not pleased at all with the hotel or the staff.
2018년 7월에 4박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

4/10 - 별로예요

Erica 님, Kansas

별로예요: 청결 상태, 직원 및 서비스
Upon arriving there was hair all over in the bed, cleaning supplies left in the room. Our room was not cleaned once while we were there. Asking for extra towels the front desk lady was just rude. And didn’t bring us towels cause she brought us some the day before.
2018년 7월에 4박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is at a convenient location from highway. But room was hard to find.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback

4/10 - 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
thank you for your feedback

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rooms where overbooked and the first night we were turned away and ended up paying for a night that we did not stay there due to their oversight
2018년 7월에 5박 숙박함
답변 제공: Chloe 님, 2018년 7월 27일
Thank you for your feedback. It is very common that booking sites may overbook hotels because their system does not account for inventory updates at the time each room is booked. We unfortunately can not provide a resolution when we are overbooked due to the third party booking sites. Thank you.

2/10 - 너무 별로예요

Rob 님, WI

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Slow check in, dirty room, paint peeling off the wall, outlet plates broken, Just an overall horrible experience. Very disappointed for a Ramada.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Facility was very dirty, not clean bed sheet and even no trash can in the room , bad smell in the shower room No complimentary breakfast
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place is the worst experience I have ever had at a hotel. Service was a joke. Got to the hotel and no one was at the front desk for over 35 min. When she did arrive she was rude. Second they hold an additional 100 dollar deposit from your credit card on top of the cost of the hotel rate. Still haven’t got my refund for that. The rooms were gross and had spiders in every corner. Toilet didn’t work properly. The A/C was broke. Chair outside was smashed and most importantly the fire alarm was missing! I would be embarrassed to run a hotel like this. Asked for a refund and they refused. Would not work with me on the agreement in any way. Stay far far away from this place. I will sleep in my car or truck before I ever stay at this place again.
2018년 7월에 1박 숙박함
답변 제공: Chloe 님, 2018년 8월 1일
Thank you for feedback.

6/10 - 괜찮아요

Ray 님, Colorado

별로예요: 직원 및 서비스, 객실의 편안함
The property was clean but the beds were uncomfortable and too high. Had to almost jump up onto the bed and was very hard. The rules were out of base for charges for this and that and when booking the room on the site it does not show a deposit of 100 per room.
2018년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just poor room service. No pool opened rooms crowded
2018년 7월에 4박 숙박함

2/10 - 너무 별로예요

Ari 님, Maryland

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One of the worst hotel I have been. I am not even sure that it can be called hotel because they do not clean the rooms daily. I was there for three nights and I have not seen one single cleaning lady. This place needs a major resurgacing and update. Only positive thing: beds are comfortable. I cannot believe this place is rated 3.5stars, I would rate it 2 stars max. Definitely avoid.
2018년 7월에 3박 숙박함
답변 제공: Melissa 님, 2018년 7월 17일
Thank you for your feedback, we appreciate it.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This isn't your typical hotel, rather it seems more like a 1970's conference center. Be prepared to walk a ways to your room, and that might include bridges and causeways. The room itself was spacious, but wasn't very modern. We arrived at 8pm to check in, and one man was waiting patiently for the front desk staff. A sign showing the staff would be back in ten minutes, was rather a sign that made people angry after at least fifteen and more likely twenty minutes took place. We left and came back, only to have to wait again for a tedious check-in process where they seemed more concerned if we had pets than getting us a room for the night. They also charged an extra $100 in case any damage was done to the room (returned if they found none and I'm not certain they would know as the rooms were already pretty tired and worn).
2018년 7월에 1박 숙박함
답변 제공: Jennifer L. 님, 2018년 7월 17일
Thank you for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would not recommend this hotel. It took over a half hour to check in due to no one being at the front desk. The whole property is pretty run down-very outdated and not maintained. We were very disappointed with this Ramada hotel
2018년 7월에 1박 숙박함
답변 제공: Melissa 님, 2018년 7월 17일
I'm sorry to hear you didn't enjoy your stay with us. We do appreciate your feedback.

2/10 - 너무 별로예요

Erik 님, Austin, TX

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Susan at the front desk would not let us check in because we needed to leave a $100 deposit and she wouldn't take cash. The main reason I book on Expedia is so I wouldn't have to give all my employees a credit card when they go work away from our city and that is quite often.
2018년 6월에 2박 숙박함
답변 제공: Melissa 님, 2018년 7월 19일
Sir, Unfortunately we do require a $100.00 deposit on credit card. We appreciate your feedback.

8/10 - 좋아요

Valerie 님, Arizona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and helpful staff.
2018년 7월에 4박 숙박함
답변 제공: Melissa 님, 2018년 7월 17일
Thank you!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 7월에 1박 숙박함
답변 제공: Melissa 님, 2018년 7월 17일
Thank you!

2/10 - 너무 별로예요

GokulaGiridaran

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible - Do not book.
This is one of the worst place to stay. Unfriendly hotel staff. They don't care about their customers. I will strongly advise hotels.com to remove this hotel from their listing. They have Wi-FI, but no internet. No hot water. Their explanation for no hot water is horrible. One of the worst place. How ever, hotels.com has not added my first review. No idea why. I will avoid using hotels.com, in future.
2018년 6월에 2박 숙박함
답변 제공: Melissa 님, 2018년 7월 17일
Thank you for your feedback