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우드스프링 스위트 산 안토니오 노스 라이브 오크 I-35 여행 후기

2.5 out of 5
우드스프링 스위트 산 안토니오 노스 라이브 오크 I-35
13595 I-35 Live Oak, San Antonio, TX

이용 후기

6.0
평점 10 - 훌륭해요. 827개 이용 후기 중 167개" "
평점 8 - 좋아요. 827개 이용 후기 중 166개" "
평점 6 - 괜찮아요. 827개 이용 후기 중 145개" "
평점 4 - 별로예요. 827개 이용 후기 중 131개" "
평점 2 - 너무 별로예요. 827개 이용 후기 중 218개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

2/10 - 너무 별로예요

MAYRA

2024년 4월에 3박 숙박함
답변 제공: Woodspring Suites 님, 2024년 4월 19일
Dear Mayra, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Marc

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basically a waste of my money, I went to check in and straight to my room. Immediately after opening the door I smelt feet, mold, dust, and musk. I inspected it and it felt disgusting in the room, the carpet, the restroom, and the bed. I sat there for an hour with the window open to let out the smell and it wouldn’t leave so I left. If you have standards and don’t want to feel disgusting then I recommend staying elsewhere. I basically paid for a 1 hour stay.
2024년 4월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 4월 15일
Dear Marc, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Eloy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk on site manager was very nice when checking in. Once I arrived in my room I noticed at least 10 roaches. Went down to request another room. Manager was very apologetic and polite. Once I arrived in my second room the first thing I saw was 3 roaches in the sink, one on the wall and several on the floor. I promptly asked for a refund which I was given and found another hotel to stay at. Very inconvenient and nasty
2024년 4월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 4월 10일
Dear Eloy, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 - 별로예요

Rogelio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a lot of roaches in my room. I killed several and then found a nest of at least 10 behind a counter. I noticed several roaches in the main lobby area also
2024년 4월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 4월 8일
Dear Rogelio, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Rosalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Woodspring Suites 님, 2024년 4월 3일
Dear Rosalie, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 - 좋아요

Martha 님, HUMBLE

별로예요: 청결 상태
2024년 3월에 9박 숙박함
답변 제공: Woodspring Suites 님, 2024년 3월 27일
Dear Martha, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 - 너무 별로예요

Esmeralda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is more like an apartment complex and not a hotel. You have families with their pets staying there. When we walked into our room - it stunk so bad! Smelled like dog and funky feet! The bed is on a platform and the mattress is so uncomfortable, it sounds like you're on plastic - so every time you move it makes a loud plastic noise. We didn't sleep well. This place needs the halls and evaluator cleaned. I do not recommend this place.
2024년 3월에 3박 숙박함
답변 제공: Woodspring Suites 님, 2024년 3월 22일
Dear Esmeralda, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 - 훌륭해요

JUAN

2024년 3월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2024년 4월 8일
Dear Juan, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 - 너무 별로예요

Alejandro

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very, but very Dirty, smells is nasty, only the outside looks good, inside no way
2024년 3월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2024년 3월 18일
Dear Alejandro, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 - 훌륭해요

Albert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 3월 15일
Dear Albert, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 - 너무 별로예요

Jacob

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower never got hot
2024년 2월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2024년 3월 4일
Dear Jacob, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Jenna

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was gross no to mention the restroom it was terrible had missing pieces and mold all over it we didn’t even shower . The stairs reeked of urine it was god awful
2024년 2월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 19일
Dear Jenna, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
reasonable rates
2024년 2월에 7박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 19일
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

8/10 - 좋아요

Daniel

2024년 2월에 7박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 12일
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 - 훌륭해요

Amador

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 10일
Dear Amador, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 - 훌륭해요

Adolph

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 5일
Dear Adolph, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 - 괜찮아요

Rolando

출장 여행
A 1-10 a 4
Checking in was a waiting time of 30 min and the Elevators not workin had to walk to te 3 floor not a good experience
2024년 1월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 5일
Dear Rolando, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 - 훌륭해요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 30일
Dear Byron, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 - 별로예요

Brenda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 23일
Dear Brenda, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

robin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Saw a roach at check in, then a couple of more, when we started heating up dinner more started coming out. The furnace did not work it was below 20 degrees outside. The front desk lady was nice and gave us extra blankets. She did not offer to change rooms and I did not ask. The person I was traveling with did not want to move and in my experience the second room can be much worst than the first. I did kill all the roaches I saw which was around 10. Did not see any the next morning maybe they traveled to a room with food sitting out.
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 22일
Dear Robin, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Daphne

연인과의 여행
좋아요: 직원 및 서비스
Very accommodating to my needs
2024년 1월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 21일
Dear Daphne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 - 괜찮아요

Edward

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 10박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 17일
Dear Edward, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 - 별로예요

Kieran

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Very uncomfortable mattress , like sleeping on cement , no blankets , Kitchen but no dishes, no silverware , no dished , inexpensive, so you get what you pay for
2024년 1월에 7박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 12일
Dear Kieran, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 - 좋아요

Daniel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 12일
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
There were roaches in the room and bathroom
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 8일
Dear John, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Daphne

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 8일
Dear Daphne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleep with the dogs instead
Nasty room and bed pillows. The tub was filthiest. We were next to a Dog camp which I believe was cleaner than the hotel. The minute I walked into the room I immediately left and checked out.
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 4일
Dear John, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Larry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel I have ever stayed at.
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 2월 5일
Dear Larry, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 - 별로예요

Alberto

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 4일
Dear Alberto, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Decorey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nobody to check me in. Toilet dirty. No hot water
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 27일
Dear Decorey, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Rashal

2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 21일
Dear Rashal, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 - 별로예요

Sidney

2023년 12월에 7박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 20일
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 - 좋아요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent place to stay
The hotel is old but actually very comfortable. Recommend staying on the top floor to avoid any insects from the local area. This hotel is near construction so plan smart when traveling. Recommend you ask for extra towels if staying more than a day. Overall, clean and affordability is cheap
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 15일
Dear Gerald, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 - 너무 별로예요

Monique

2023년 12월에 3박 숙박함
답변 제공: Woodspring Suites 님, 2024년 1월 4일
Dear Monique, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NO HOT/Warm water in the hotel. You can’t shower.
Was in Schertz for a soccer tournament. We had several games and needed to take shower after being muddy and dirty; guess what, they didn’t have warm water. I asked the front desk and she said the plumber will come tomorrow. Seeing someone at the elevator, he said the hotel does not have warm water in the last 22 days. He was a long term resident inside the hotel. This hotel is a scam.
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 11일
Dear Anonymous, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Sidney

별로예요: 편의 시설/서비스
2023년 11월에 7박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 8일
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 - 훌륭해요

Desiree

가족 여행
It’s super dirty and smells and loud guest
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 7일
Dear Desiree, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 - 괜찮아요

Herbert

2023년 12월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 7일
Dear Herbert, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 - 별로예요

Ilse

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Quick check-in. No hot water on four different stays.
2023년 12월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 7일
Dear Ilse, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Yasmin

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It smelled bad, there was no hot water, it wasn't cleaned, there was alot of noise, there was roaches and it looked nothing like the pictures
2023년 12월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 7일
Dear Yasmin, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Find yourself a better hotel.
The gentleman in the front is nice and to the point, but the hotels are very dirty. They definitely need to hire more housekeepers or a better one. The rooms smell terrible and are not well kept at all.
2023년 12월에 2박 숙박함
답변 제공: Woodspring Suites 님, 2023년 12월 7일
Dear Anonymous, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Sidney

별로예요: 편의 시설/서비스
No hot water
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 30일
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Sidney

The toilet had a nasty ring in it
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 29일
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Michael 님, Rowlett

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in poor condition. No hot Water for showers. The toilet was broken. The room had not been cleaned properly. Since our stay was only overnight, we cleaned the room ourselves and I jury rigged the handle on the toilet so we could use it.
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 29일
Dear Michael, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Lucila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and dirty and bad conditions.
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 29일
Dear Lucila, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Sebryna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You definitely get what you pay for at this place. The staff is friendly, but the whole place smells like smoke or something weird, the floors are sticky, there is no hot water, the beds are horribly uncomfortable and the overall place is dirty.
2023년 11월에 4박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 28일
Dear Sebryna, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Adrian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mold on the floors of shower, on the wall of the shower I ask to cancel my reservation and haven’t had a refund
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 20일
Dear Adrian, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 - 괜찮아요

Luis Alberto

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2023년 11월에 3박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 14일
Dear Luis Alberto, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 - 괜찮아요

Blanca

아이를 동반한 가족 여행
The mattress were very hard to sleep very uncomfortable. Everything else was very clean. Staff very nice
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 13일
Dear Blanca, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 - 너무 별로예요

Joshua

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was terrible. Had a bad smell and just looked very unkept. I would never stay there again only reason I stayed was cause I was tired and just needed to sleep
2023년 11월에 1박 숙박함
답변 제공: Woodspring Suites 님, 2023년 11월 12일
Dear Joshua, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely