숙박 시설의 전망
예약 가능 여부 확인

와이키키 그랜드의 캐슬 여행 후기

2.5 out of 5
와이키키 그랜드의 캐슬
134 Kapahulu Avenue, Honolulu, HI

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 182개" "
평점 8 - 좋아요. 1002개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 255개" "
평점 4 - 별로예요. 1002개 이용 후기 중 133개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 142개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

inhyung

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha In Hyung,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We thank you for giving us a high rating. We hope you enjoyed our convenient location, friendly staff and your accommodations. We appreciate your rating and look forward to your return in the future.Mahalo

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse service than motel with Cleaning fee.
Cleaning fee charged but, no cleaning during stay. Towel changes once another day, and you need to bring them to desk. You need to clear trash bin by yourself. No physical key or card, you will get passcode for your room. It says it has parking lot, but no space will be available for you. Power outlet in dangerous spot and even plug for hair dryer can’t fit it.
2022년 10월에 3박 숙박함
답변 제공: Ron Sugihara, Hotel Manager 님, 2022년 10월 13일
Aloha,Thank you for staying with us at the Castle Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being made apparent to you during the reservation process. We are a 'condo-hotel' which is a lot different than your standard hotel. We will address the power outlet and have that moved. We appreciate your feedback.Mahalo

2/10 - 너무 별로예요

Jooho

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst worst worst
It was the worst hotel ever I do not usually leave the review but this one i felt i had to. The first room we got, the shower didnt work and water did not drain at all. And there was a garbage can right in front the room with trash bags uncleaned. So we changed the room. Room was better but there wasnt DOOR LOCK. I was able to open the door from outside without pressing anything.(there was no keycard or key anything, but the pin number to get in) the door lock was there for accessory. So i had to put all my baggages in front of the door. There was no hair dryer and the phone to call to the front desk. Worthless to spend over 100 dollars for a night.
2019년 9월에 1박 숙박함
답변 제공: Ronald Sugihara, Hotel Manager 님, 2019년 10월 4일
Aloha Jooho, Thank you for staying with us at the Castle Waikiki Grand Hotel. We are very sorry about the various problems you experienced during your stay. We have addressed these issues with the room you stayed in. We appreciate your feedback. Mahalo

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Location was good, They charge 99 dollors of cleaning fee.
2019년 1월에 1박 숙박함
답변 제공: Ronald Sugihara, Hotel Manager 님, 2019년 3월 29일
Aloha, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are happy to hear you enjoyed our location. We are sorry you were unhappy with the Check-Out Cleaning Fee. We appreciate your feedback. Mahalo

8/10 - 좋아요

실제 이용하신 고객

별로예요: 청결 상태
룸청소를 3일에 한번씩 해주는것은 불편함
호텔룸이 다소작으나 혼자 지낼만합니다. 룸청소를 3일에 한번씩 해주는것은 불편함
2018년 6월에 4박 숙박함
답변 제공: Ronald Sugihara, Hotel Manager 님, 2018년 6월 14일
Aloha! Thank you for staying with us at the Castle Waikiki Grand! Your feedback is greatly appreciated! Mahalo!

6/10 - 괜찮아요

soyoung

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 6박 숙박함
답변 제공: Ronald Sugihara, Hotel Manager 님, 2018년 3월 9일
Aloha Soyoung, Thank you for staying with us at the Castle Waikiki Grand Hotel. We hope you enjoyed your stay with us. Mahalo!

4/10 - 별로예요

jung 님, 인천

좋아요: 청결 상태, 객실의 편안함
어중간하다고 해야할듯요
비교적 친절하고 청소상태는 좋았으나 위치가 한적한것도 아니고 쇼핑몰 접근성이 좋은것도 아닌 정도?에어컨소리는 너무 커서 창문 열고 지냈고 전화기는 고장나 있고 시설이 모두 노후되어있었음 단지 음식해먹을수 있는거 빼곤 주차 동물원에 댈수 있는거 정도? 다시 가라면 안갈거 같아요 ...
2017년 11월에 4박 숙박함
Aloha Jung, I am very sorry about the loud a/c and the view. I hope you enjoyed your vacation in Hawaii. Thank You! Ronald Sugihara Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
해변과가깝고 다이아몬드헤드가 하눈에들어오는 뷰러써는 괜찮다
기존 익스피디아 호텔 계약 반식과 달라서 요금청구를 별도로 11만원가량 더하여 불쾌했다 물론 확인 안하고 예약했던 우리탓이지만 일관성있게 다른 호텔들과 똑같이 가격제시를 했으면 좋겠다 이가격이면 안갔지
2017년 6월에 3박 숙박함
답변 제공: Ronald Sugihara, Hotel Manager 님, 2017년 9월 7일
Aloha Traveler, Thank you for staying with us at the Castle Waikiki Grand Hotel. I am sorry that the Check Out Cleaning Fee was not clear for you to see when you made your reservations. Your feedback is greatly appreciated. Mahalo!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

seo

So so

8/10 - 좋아요

TS Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이키키와 가까운 거리.동물원 바로옆
객실이 좀 좁은것 외에 좋습니다 와이키키 걸어서 5분 내외 거리에 있고 1층에 아침식사 가능한 곳도 맀습니다. 객실이 좁아서 불편합니다

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
무료주차, 와이키키해변도 가깝고~ 만족합니다~ 다만, 3일에 한번 청소와.. 타월을 매일 받아야하는데.. 늦어서 비치타월2개뿐이 못받았다는게.아쉬웠습니다.

8/10 - 좋아요

SUNGGEUN 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족한 숙소
전반적으로 만족한 숙소입니다. 와이키키 해변과 아주 가까운곳에 위치하여 편리했습니다. 다른호텔과 달리 콘도타입이라서 별도 리조트피가 없습니다. 3일마다 maid 서비스($25)가 있으나 선택가능합니다. 키친바가 있어서 간단하 요리도 가능합니다. 단지 흠이라면, 냉장고와 에어컨 소음이 있으나, 익숙해지면 괜찮습니다. 직원들 또한 친절하게 응대해주었고, 부기보드도 공짜로 빌려줍니다 ㅎㅎ

6/10 - 괜찮아요

Woomin 님, seoul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
시내에서 가깝고 객실에 따라 뷰가 좋지만
동물원 바로 앞이라 그런지 너무 시끄럽.. ㅋ 자연의 소리지만 시끄럽... 시설 자체는 정말 낙후 하지만 직원들은 친절하고 좋습니다.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Closed waikiki beach. location is very good.
Location is very good. BUT service and facility is disappointed. Parking arer was small and small in number.

10/10 - 훌륭해요

홍박사

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
와이키키해변까지 걸어서 30초
구글맵을 통해서 실제적인 거리를 많이 신경써서 호텔을 선택했습니다. 물론 쉐라톤과 같은 고급스러운 분위기는 아니지만 직원들이 친절하고 무엇보다 해변과 가까운 위치, 호놀루루 동물원 앞 공원의 한가로운 분위기가 마음에 들었습니다.

8/10 - 좋아요

shamika

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property looked nothing like the pictures. The staff was amazing and check in was amazing. Just really need to update the pictures that are posted online
2024년 5월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 5월 22일
Aloha Shamika,Thank you for staying with Castle @ The Waikiki Grand Hotel! We are happy to hear you enjoyed our staff and our check-in process! We are sorry the views and balconies in pictures you saw when making your reservation are 'stock' pictures. We will address the pictures on-line to try and have the actual views of the room types on-line. We appreciate your feedback!Mahalo

2/10 - 너무 별로예요

juan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here for my honeymoon and was inconvenienced the whole time. We booked a nicer room with a better view in our package and they gave us a dirty small room. We did not ask for and they did not let us know either that we would be getting a horrible room. We had to stay there for two days when it cut into our honeymoon time so two out of the five days, we had to stay in a bad room and when we moved to the new room, it was slightly better, but it was still dirty. It was still rundown, and it did not match the pictures at all. We also paid for parking there cause we got a rental car and the manager kept parking in our space other people kept parking in our space. It was supposed to be assigned parking but every time we had to call the front desk when we’d really not wanna worry about that and it was such an inconvenience the whole time we were there we asked if we can get a refund or refunded the difference of what we paid and they just laughed in our face and we were so disappointed when we first got there cause the room looks so rundown, and it did not match the photos
2024년 4월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 5월 10일
Aloha Juan,Thank you for staying with Castle @ The Waikiki Grand. We are sorry about your experience with us for your honeymoon. We are sorry about having you stay in unit #1001. We had explained upon check-in that the unit is smaller than the other Sundeck Studio units and that we can move you to the standard Sundeck Studio when it came available two (2) days after check-in. We are glad we were able to get you into a better room, unit #1004, two (days) after check-in. We are also sorry about the parking situation. We appreciate your feedback.Mahalo

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 5월 4일
Aloha Raymond,Thank you for staying with Castle @ The Waikiki Grand! We hope you enjoyed your accommodations, our convenient location and our friendly staff. We appreciate you taking the time to rate us and look forward to your return in the future.Mahalo

2/10 - 너무 별로예요

Ana Cristina Tamayo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please don’t book here. Our room was so dirty and the mattress was literally on the floor. It’s weird that they send you to a random room to check in. There’s better out there!
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 3월 28일
Aloha Ana Cristina,Thank you for staying with Castle @ the Waikiki Grand Hotel. We are sorry for the check-in experience being strange and the room you speak of being dirty. The room has the extra thick box spring on the floor with the 14" thick mattress on top of it. We thank you for your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

2/10 - 너무 별로예요

PETER

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charged a 100 dollars cleaning fee that wasn’t disclosed to me prior to booking
2024년 3월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 3월 19일
Aloha Peter,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are very sorry about the 'Check-Out Cleaning Fee' not being made clear to you by the 3rd party company you reserved your room with on-line. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

10/10 - 훌륭해요

Huong

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Very good customer service. Property is pretty old. Thank you for having us . We appreciate you all, especially Roxy and her crew.
2024년 3월에 4박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 3월 19일
Aloha Huong,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy you enjoyed our staff and customer service! We hope you enjoyed your accommodations as well. We do agree that our property is old as it was built back in 1963. The building management is currently working on a new pool area. We appreciate your feedback and look forward to your return in the future!Mahalo,Ron SugiharaCastle Rental Program Manager

4/10 - 별로예요

matthew d

2024년 2월에 9박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 3월 28일
Aloha Matthew,Thank you for staying with Castle @ the Waikiki Grand Hotel. We hope you enjoyed our convenient location and friendly staff. We appreciate you taking the time to rate us. Please feel free to reach out to us should you wish to discuss your stay. Mahalo,Ron SugiharaCastle Rental Program Manager

6/10 - 괜찮아요

James

좋아요: 청결 상태
Room to small not enough room for the bags to open
2024년 2월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 2월 27일
Aloha James,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry the rooms here are smaller. We are more about the convenience. We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

10/10 - 훌륭해요

Al

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, location, location. We paid extra for ocean view and well worth it. Since it's a condo, no real service.
2024년 2월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 2월 27일
Aloha Al,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

8/10 - 좋아요

Jeffrey

Nice and close to lots of activities
2024년 2월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 2월 27일
Aloha Jeffrey,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

4/10 - 별로예요

uvaldo

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the Beach very close to it but in our room wasn't anything to swep the sand away
2024년 1월에 6박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 2월 27일
Aloha, Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry we do not leave brooms and dustpans/vacuums in all the rooms. We do have them available for use. We hope you enjoyed the beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

8/10 - 좋아요

Justin 님, Greybull

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff were all totally amazing. The property needs a total update. stayed in room 508. patio door would not lock. the supervisor took immediate action and helped with a solution. again the staff was amazing but owners of property need to invest in some much needed renovation
2024년 1월에 8박 숙박함
답변 제공: Ron Sugihara, Hotel Manager 님, 2024년 2월 27일
Aloha Justin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We had the patio door lock fixed. Thank you for pointing that out to us. We appreciate your feedback and look forward to your return in the future.Mahalo

10/10 - 훌륭해요

Linda

2024년 1월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 3월 20일
Aloha Linda,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We hope you enjoyed your accommodations, friendly staff and our convenient location. We appreciate your taking the time to rate us! We look forward to your return in the future.Mahalo!

10/10 - 훌륭해요

MAKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was my first time using a hotel condominium, and it was comfortable. Check-in and check-out were done in room 512. Although the business hours of the management office and the front desk are different, there was no problem if we informed them in advance that we would be checking out early in the morning. The view from the observation deck in the common space is spectacular. I stayed in room 515, and the view from the lanai was wonderful as you could see Diamond Head and the ocean at the same time. In January, I was lucky enough to see the sun setting over the sea. I really liked the interior of the room and the plants. The kitchen was easy to use and had plenty of cooking utensils. The hospitality of all the staff was also wonderful. Thank you for your kindness.
2023년 12월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Maki,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location, beautiful views and sunsets, our friendly staff and your accommodations! We appreciate your feedback! Mahalo

2/10 - 너무 별로예요

Afke

2023년 12월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Afke,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We hope you enjoyed our friendly staff and our convenient location. Please feel free to reach out to us 808-923-1814 should you wish to discuss your stay.Mahalo

8/10 - 좋아요

Adriano

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Amazing Location, half a block from the beach.
The hotel could not be in a better location. Half block from the beach, near everything restaurants, mall, bars, downtown. The price we got is unbeatable for the location. The property itself is a little outdated, could use some improvements but overall is great for sleeping as we stay out all day. My room had a full kitchen with stove, microwave, fridge and full kitchenware. Depending on how you book you could book with Waikiki Grand Hotel (building name) or could be with Castle Resorts (like a management co.) So from what i understood if you book with Castle Resorts (my case) most units a privately-owned and each individual owner does what they want as far as updates in the unit my unit wasnt too bad the only complaint was the mattress too old and hard on your back but after the first night you get used to it. It is a little weird how they operate so dont judge the book before you "read". So you register at the front desk as you normally would but if you booked with Castle Resort you have to go to a room in the 5th floor felt a little sketchy and do a real check in there, room is jam packed with hotels supplies, almost like a hoarder, but once you past that you will be ok. Other thing there is no room service and if you need supplies you have to go to the 5th floor room yourself to get it. And the cleaning fee you pay at check in is only for the checkout cleaning, does not include room service.
2023년 12월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Adriano,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and your accommodations! We hope you enjoyed our friendly staff. We have addressed the bed mattress and are planning to change it out. We appreciate your feedback! Mahalo

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Location is great. But don’t expect much else.
The hotel room felt like it was someone’s old room. The sheets you sleep in feel like someone’s old sheets. The blanket was gross looking. The room itself was cool. There is no way to turn off the TV. The power button doesn’t do what you think it’s supposed to do. There is no cleaning service while you are there. I was there over a week and the room did not get cleaned once. I could tell by the build up of sand you end up with in your room. I tried to keep it maintained but you’re at the beach all the time it’s impossible. But you will be charged a cleaning fee, although the cleaning is clearly not to make your stay more comfortable. Oh and I hope you don’t like sleep. Because although this is of no fault of the hotel, it is what it is. There are a few roosters that hang out at the park across the street. They crow when it’s dark basically. Not at sun rise. They crow all the time. The doors can muffle the sound slightly, but you will be hearing them.
2023년 12월에 9박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay. We are also sorry we that the Check-Out Cleaning Fee does not include daily cleaning. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Again, we are sorry.Mahalo

6/10 - 괜찮아요

Cara M

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve been to Honolulu many times. This was my first stay at this hotel. It’s suitable as a place to sleep and shower. The location, in my opinion, is great. I did feel duped by the “cleaning fee”. I would not stay here a second time, but it served its purpose for my trip to Honolulu. The staff was friendly also.
2023년 12월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Cara,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being made clear during the reservation process. We hope you enjoyed our convenient location and our friendly staff! We appreciate your feedback! Mahalo

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스
ベッドが小さい
2023년 12월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry you found the bed was too small. We hope you enjoyed our convenient location and our friendly staff! We appreciate your feedback! Mahalo

6/10 - 괜찮아요

Gary

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great location. Room needed carpet cleaned or replaced. Mattress on bed was very soft and uncomfortable, needs replaced. Wood molding trim inside the bathroom door damaged, needing replaced or repaired. For the price point and location of the condo the room was actually great, just in need of maintenance.
2023년 12월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Gary,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you found the value of our property. We are sorry about the maintenance issues you mentioned. We had these issues fixed. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Mahalo

2/10 - 너무 별로예요

Ray

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Choose Somewhere Else
The room was dirty, yet they charge me $50 to clean. Stains on the wall, baseboards are dirty, bed headboard loose and bangs the wall, toilet loose from the floor, "cleaning lady" parked in my spot that I was paying for, keypad door locked me out twice. Furniture is old and stained. Only allowed to switch towels every other day. Dark hallways. I stayed one night and was charged $300; I could have stayed at a much nicer place for that price. I was scheduled to stay there one week; I checked out and moved to a much nicer place for less money: The manager never returned my call to discuss the $50 cleaning charge. Hotel LaCroix. Not worth the price at all. Stay elsewhere. Buyer beware. This was room 904.
2023년 12월에 6박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha Ray,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being transparent during the reservation process and sorry for the stained table. We are sorry about others parking in your reserved parking stall. We appreciate your feedback.Mahalo

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The World now
Well I'm late doing this but hear goes on our first day we had a bomb threat,16 police vehicals, vest's, door buster, and AR type rifles. That six cops showed up for a screaming lady and her boy friend. There's also a group of young people riding up and down the st. usually after 9:00pm electric bike, croch rockets and mopeds doing willies fasing up and down. But it's a beautiful area thats being taken. Also lots of homless and fighting in the park cops for a third time.
2023년 9월에 8박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry that we cannot control the situations guests come with after checking in to our hotel. This is not a normal situation. This happened in mid-September and has not happened since. We are sorry about what happened during your stay. We appreciate your feedback.Mahalo

2/10 - 너무 별로예요

David 님, Regina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room could be best described as a hole. The box spring and mattress was on the floor and had no bed frame. The room had a 2 and 1/2 foot pillar in the middle of the room. The table, an old weathered outside table and two Miss matched chairs looked like rodents had lived in them. It was so bad I couldn’t stay one night there. Thanks to Expedia they moved me. I wouldn’t recommend the place to my worst enemy
2023년 11월에 15박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay with us. We are also sorry you did not take us up on our offer to move rooms to and upgraded unit. We appreciate your feedback.Mahalo

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel people and staff. Maybe the best lication in Waikiki. I like the Zoo and the Aquarium, so they are both walinkg distance.
2023년 11월에 4박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2024년 1월 24일
Aloha AliThank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and our friendly staff! We hope you enjoyed your accommodations as well. We appreciate your feedback! Mahalo

8/10 - 좋아요

Corbin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roxy was amazing and made us feel welcomed and took care of everything we needed during our stay! Cant wait to come again.
2023년 10월에 8박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 11월 17일
Aloha Corbin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed Roxy's Aloha and customer service! We hope you enjoyed your accommodations and our convenient location. We look forward to your return in the future.Mahalo

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay on my first trip to Hawaii to get married.The staff help make this trip memorable.
2023년 10월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 11월 6일
Aloha Christine,Congratulations again! It was a pleasure having you stay with us on this special occasion! We are happy our staff made this a memorable trip! We hope you enjoyed the accommodations and our convenient location. We look forward to your return in the future!Mahalo!

8/10 - 좋아요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Centrally located with a wonderful staff. Close to the beach. Bar/club/restaurant located in the same building on the 2nd floor which may it quite convenient for the stay.
2023년 10월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 11월 6일
Aloha Thomas,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our friendly staff, convenient location and Hula's Bar & Lei Stand on the 2nd floor! We appreciate your feedback! We look forward to your return in the future!Mahalo!

2/10 - 너무 별로예요

Victoria

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cockroaches in unit
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 31일
Aloha Victoria,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry you had roaches in your room during your stay. We have completed pest control right after you checked out with us. Once again, we are sorry. We hope you enjoyed our beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

6/10 - 괜찮아요

David

단체 여행
Great location. Just needs updating.
2023년 10월에 7박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 31일
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are working on updating all of our units to bring them up to standard. We hope you enjoyed the beautiful views from our Sundeck on the top floor, and our friendly staff. We appreciate your feedback.Mahalo

6/10 - 괜찮아요

Phillip 님, Los Angeles

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
So from the rating, I don’t want you to get the impression that I didn’t enjoy my stay, as I actually did. There was a faulty plug in the room, along with insects and other unpleasantries that I don’t need to get into. I will say that whomever does hiring for your organization is top drawer and you have amazing staff who are quite friendly and accommodating. I realize the hotel is in a transitional period right now, so please don’t take this personally, I just felt that I should be forthright in my opinion.
2023년 10월에 2박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 31일
Aloha Phillip,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay for the most part and enjoyed our friendly staff! We are sorry about the faulty plug and insects in the unit. We have addressed these issues. We hope you will join us again in the future so we can right the wrongs you experienced during your stay. We appreciate your feedback.Mahalo

10/10 - 훌륭해요

Aurora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice view of the Diamond Head & ocean view. Next to Beach and zoo.
2023년 10월에 5박 숙박함
답변 제공: Ron Sugihara, Hotel Manager 님, 2023년 10월 26일
Aloha Aurora,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our beautiful views and our convenient location! We hope you enjoyed your accommodations and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future!Mahalo!

8/10 - 좋아요

Roger

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I really enjoyed the location especially for the price. Would definitely stay again.
2023년 10월에 4박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 26일
Aloha Roger,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay! hope you enjoyed your accommodations, our convenient location, and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future.Mahalo!

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They require you to remove your own trash while charging a 'cleaning' fee, yet my unit did not recieve any sort of housekeeping over the course of 5days. Not even clean towels. A roach was seen scurrying across the floor as well I left my luggage outside upon returning home to prevent unwanted guest.
2023년 10월에 5박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 26일
Aloha James,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry about not being able to clean and service your unit. We are not offering these services due to the heavy presence of COVID-19 and influenza. We are sorry about the one roach you saw in your room. We hope you enjoyed your accommodations, our convenient location, and our friendly staff. We appreciate you taking the time to write a review.Mahalo

6/10 - 괜찮아요

Jim 님, San Francisco

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Before you read this review understand it is written from a perspective of my personal needs and quirks and despite all the negatives I would stay here again. It is hard to get peace and quiet in Waikiki but the Waikiki Grand which overlooks Kapiolani Park and has unparalled views of Diamond Head offers that. It is out of the way of the bustle of Waikiki and the Cathedral of shopping, Kalakaua Avenue. Do not expect opulence or luxury. The rooms as are offered by Castle are utilitarian and spartan, bring your own power bar and extension cord as the outlets are inconveniently. The pictures of the "kitchenette" are downright misleading and decietful. But yet understanding all this i would stay there again.
2023년 10월에 3박 숙박함
답변 제공: Ron Sugihara, Castle Rental Program Manager 님, 2023년 10월 26일
Aloha Jim,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed the beautiful views and our convenient location! We are sorry about the issues with not having enough power sources in the room. We are also sorry the kitchenette is misleading being an induction cooktop, not an actual stovetop. We appreciate your feedback. Please reach out to us direct if you decide to stay with us again (as you mentioned), and we will be sure you have a room with an actual cooktop and enough power sources. We appreciate your feedback.Mahalo!