야외 수영장

하얏트 리젠시 휴스턴 인터컨티넨탈 에어포트 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 414개" "
평점 8 - 좋아요. 1003개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 156개" "
평점 4 - 별로예요. 1003개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 83개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Way too old carpet all around. AC was too strong.
2021년 5월에 1박 숙박함

4/10 - 별로예요

Mariano

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wasn’t alerted that pool/jacuzzi would be closed for repairs (all my daughter and I were looking forward to using). Not really welcoming front-desk staff (wouldn’t even make eye contact, I don’t know why). No closed by places for dining.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Mariano, it's regrettable to hear about your recent visit. We're sorry to know that pool maintenance took place during your stay and limited your enjoyment, this usually occurs as part of our regular upkeep to enhance guest experiences. We're also concerned about your encounter with our front desk colleagues, as maintaining a warm and attentive demeanor is important to us. Finally, although meal options in the immediate vicinity can seem limited, our team members should have been able to offer suggestions for local dining destinations. We hope you'll give us another chance to make a better impression in the future.

4/10 - 별로예요

Alexxus

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Staff very dismissive. The lady who checked me in was awesome. Property dirty
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Alexxus, we're genuinely sorry to hear about your recent experience. It's quite disappointing to know that you found certain aspects not up to par. We highly value all our guests, and it is unsettling to learn about the dismissive attitude you felt from some of our team members. On the other hand, we're glad to know that our colleague who checked you in provided a positive experience. We're constantly aiming for cleanliness throughout our premises and your feedback helps us in our continual improvement efforts. Your comments have been taken seriously and will be addressed with the respective teams. Thank you for bringing these matters to our attention.

6/10 - 괜찮아요

Katie

좋아요: 직원 및 서비스
별로예요: 청결 상태
Beds were horrible
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Katie, it's unfortunate to hear about your discomfort with the beds. Acknowledging room for improvement, we'd like to assure you that we're continually committed to enhancing our guests' experiences. Your feedback plays a crucial role in this. Our apologies for the inconveniences and we hope for an opportunity to better serve you in the future.

2/10 - 너무 별로예요

Alfonso

별로예요: 청결 상태
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Alfonso, it seems from your rating that you were not fully satisfied with your experience. We value your feedback and certainly hope for an opportunity to make it right in the future.

10/10 - 훌륭해요

Nathanael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Nathanael, it's great to hear your appreciation for our friendly team members at Hyatt Regency Houston Intercontinental Airport. We're glad they were there to assist and make your stay a memorable one. We look forward to welcoming you back.

6/10 - 괜찮아요

Jennie A 님, Kissimmee

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel was nice and convenient. Noise level in the corridor was loud, we were on the main floor, could here guest approaching their rooms and the staff vacuuming.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Jennie A, thank you for sharing your feedback. We're glad you found our hotel to be convenient for your needs. We understand that noise in the hallway can sometimes disrupt the peaceful atmosphere. While we can't control the actions of our guests, we'll prioritize the organization of our cleaning schedule to avoid disturbances. Your comfort and satisfaction are important to us and we hope to have another chance to better your experience.

10/10 - 훌륭해요

Elias

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Elias, it is fantastic to see your top-rated review! At Hyatt Regency Houston Intercontinental Airport, we sincerely appreciate when our guests take the time to leave feedback even when it's just a rating, and we are thrilled our hotel met your expectations. We wholly look forward to your next visit!

6/10 - 괜찮아요

Liz

단체 여행
좋아요: 직원 및 서비스
We selected this property because it had a great outdoor pool area with lots of lounges, umbrellas, waterfalls, pool and hot tub. I knew that we were going to be early so I called the day before to confirm that we could drop our luggage and have access to the pool. I was told that would not be a problem. Instead, once we got there, we were able to access our room so we went up to get our things settled. I came back to the reception area and asked where the pool was and was told it was closed and had been for a couple days. I had called the day before. I asked if we could at least use the hot tub and the lounge chairs, and was told no. We were very frustrated and spent the evening in our room. The hotel lobby area is huge but not a comfortable place to hang out and there is Nothing within walkable distance around the hotel. We opted to pick up a car the next morning and spent the next day away from the hotel. We paid a lot of money for hotel that we were not able to use the facilities.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Liz, it's unfortunate to hear that your experience didn't meet expectations. Early accessibility to the pool area is generally a convenience we're able to provide, and it sounds like on this occasion it didn't transpire as planned. Equally, we acknowledge the importance of ambient comfort in communal areas like our lobby for overall saturation of a positive experience. It's disheartening to learn that you found the surrounding area less accommodating than you expected. We appreciate your feedback and look forward to the opportunity to better serve you on your next visit.

8/10 - 좋아요

DeeDee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall stay was good! The front desk staff was friendly and helpful. The hotel is a bit older and can use some upgrades in some areas but overall clean. It’s very close to the highway which is convenient when you wanna go places. However, if you’re a light sleeper that can be a problem because you can hear car noises during early morning hours (4-8 am). Ear plugs helped. You can ask for the 1st floor which is below the streets and bridges (highways) level that might help. One thing that I love the most is the 24-hour security personnel at the entrance and parking area. Houston is rough and that helped put my fear that our car will be broken into at ease.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
DeeDee, it's wonderful to know you found your overall stay at Hyatt Regency Houston Intercontinental Airport satisfactory and appreciated our friendly, helpful team members. We're glad you found our location convenient and were reassured by the 24-hour security. Your comments regarding needing potential enhancements and about noise levels have been noted. We aim to continuously improve, and such feedback is valuable. We look forward to welcoming you back for an even better stay next time.

4/10 - 별로예요

David

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our least fav hotel. Pool was broken once we arrived. Our whole reason for staying there. Hotel just seems too outdated. Will never stay again. Sorry.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
David, it's regrettable to learn about your experience. We apologize if the pool was not accessible during your stay and we understand your frustration. Our aim is to constantly improve our facilities and services, which includes updates to maintain the modernity and functionality of our property. Your feedback is valuable and will be discussed with the team to help us enhance future guest experiences. We hope you will reconsider and give us another opportunity to host you.

10/10 - 훌륭해요

Jessica

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Thank you for the fantastic rating, Jessica!It's outstanding you had such a wonderful experience at Hyatt Regency Houston Intercontinental Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Hyatt Regency Houston Intercontinental Airport so we can share yet another amazing experience!

4/10 - 별로예요

David

연인과의 여행
Food was great, no room service, ice machines and soda machines not working. No continental breakfast included. Poor front desk answering the phone. But a Nice work out room.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
David, we appreciate you bringing up your concerns. It's wonderful to hear that you enjoyed the food and had a good experience using our fitness centre. We do regret any trouble you had with the in-room amenities and the non-inclusion of breakfast. In addition, we value proper communication and will address your feedback with our team members at the front desk. We strive for excellence in our service and your feedback is integral for us to make necessary improvements. We hope to have another opportunity in the future to serve you better.

10/10 - 훌륭해요

Quoc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s clean and safe. I like how the parking lot has a secrurity guard in front.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Quoc, it's wonderful to hear that you appreciated the cleanliness and security at the Hyatt Regency Houston Intercontinental Airport, including the presence of our dedicated security team in the parking area. We truly value your feedback. Looking forward to your next stay with us. Safe travels.

10/10 - 훌륭해요

Bernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Thank you for this excellent rating, Bernie!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Regency Houston Intercontinental Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

emilio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wifi conection is awful
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Emilio, thank you for your feedback regarding the internet connectivity. We're always striving for the optimal guest experience and your observation helps us identify areas for enhancement. We are glad you chose Hyatt Regency Houston Intercontinental Airport for your stay and look forward to offering improved service in the future.

10/10 - 훌륭해요

Rittu

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thank you for the 5/5 rating, Rittu!It's excellent you enjoyed your time at Hyatt Regency Houston Intercontinental Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

veronica

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Thanks for the perfect rating, Veronica!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Houston Intercontinental Airport.Have a wonderful day!

10/10 - 훌륭해요

Lamarus

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Lamarus, it's wonderful to hear that your stay at the Hyatt Regency Houston Intercontinental Airport met your expectations. We're thrilled to know that you had a pleasant experience with us. We truly appreciate your generous rating and look forward to welcoming you back in the future.

4/10 - 별로예요

Chaz

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Chaz, it seems like your stay with us didn't meet your expectations. We value every feedback and appreciate your ratings as they help us understand areas that may require attention. We're committed to improving every guest's experience and hope we get another chance to better serve you in the future.

2/10 - 너무 별로예요

Jordan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk gave my room to someone else because I arrived at 6am. They held the reservation not until check out but until someone else wanted the room. The front desk guy rudely asked if I wanted to cancel after I found out the room I booked was not available, then suggested I pay extra for an upgraded room instead. The room had been smoked in before and air freshener used to try and cover it up. Floors were dirty, multiple hair ties found and a plastic deodorant cap on the ground.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Jordan, we sincerely regret hearing about your experiences and understand how they may have affected your stay. It's unfortunate you encountered reservations complications, and we assure you this does not reflect our standard practice. Also, while we aim to maintain cleanliness, it appears we did not meet your expectations in this instance. We're eager to address and rectify these matters for improved guest satisfaction moving forward. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.

2/10 - 너무 별로예요

Rajendra 님, Coppell

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower tub was dirty. Showing up mold on the caulking. No exhaust in the bath room to remove condensation on the mirrors. The towels smell bad.. The blankets are dirty.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Rajendra, it's disappointing to hear about the challenges you faced with regard to the bathroom cleanliness and linen condition during your stay. Our goal is to provide an exceptional and clean environment for all our guests. Your feedback is valuable as it helps us ensure that future guests do not encounter a similar experience. We hope you will give us an opportunity to deliver a more positive stay in the future.

8/10 - 좋아요

LUIS 님, El Paso

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Luis, we're pleased to hear that you found the team members at Hyatt Regency Houston Intercontinental Airport to your liking. We truly value your feedback and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Rahul

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Rahul, we're truly disappointed to hear about your recent experience and genuinely regret that it did not meet your expectations. It's our priority to ensure guest satisfaction and we'd like the opportunity to make things better. We kindly request you to provide further details so we can address and improve upon the mentioned issues. Thank you for your feedback.

10/10 - 훌륭해요

Ebolum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very nice & attentive, and the rooms were spacious
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Ebolum, it's wonderful to hear you enjoyed your time at the Hyatt Regency Houston Intercontinental Airport. Your words about our team members' excellent service and the large rooms are greatly appreciated. We look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Jeffrey

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Nice people
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Jeffrey, it's wonderful to know that you appreciated the kindness of the Hyatt Regency Houston Intercontinental Airport team members. We strive to provide a welcoming environment for all guests and your positive feedback is greatly appreciated. We hope to welcome you back soon.

6/10 - 괜찮아요

Lenora

출장 여행
별로예요: 숙박 시설 상태 및 시설
Facility was in poor condition. The hotel was clean but extremely dated with warn carpet and large cracks in the atrium walls and Roma with similar aging. For this price point I would recommend staying with a different property.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Lenora, thank you for your feedback. We're glad you found our hotel to be clean, but we understand that you had concerns relating to the hotel's appearance and felt the room showed signs of wear. We are always working to fulfill our guest's expectations, and your feedback helps us focus on areas of improvement. We do hope you will reconsider and give us a second chance to elevate your overall experience in the future.

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and clean facilities. I didn't spend much time at the hotel. it was easy to find and esy access to the airport.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Zachary, thank you for your thoughtful comments. It's wonderful to hear that the cleanliness of Hyatt Regency Houston Intercontinental Airport met your expectations, and that our team members provided a friendly service. We also appreciate your feedback about our convenient location. Please remember us the next time you're traveling through Houston. We'd be glad to accommodate you once again.

8/10 - 좋아요

LMiah

출장 여행
Hair and stains were on the sheets . Sheets were also tattered.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
We regret to hear about the condition of the linens in your room. Our team always aims to provide clean and comfortable bedding. Rest assured, your feedback will be used for further training and corrective measures to prevent such instances. Despite this, we sincerely hope you give us another chance to deliver a more satisfactory stay in the future.

10/10 - 훌륭해요

Johnnie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and would recommend it.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Johnnie, it's fantastic to hear that you enjoyed your stay at the Hyatt Regency Houston Intercontinental Airport. We take pride in being a recommended choice for our valued guests. Looking forward to welcoming you back for another pleasant stay.

6/10 - 괜찮아요

kevin 님, hephzibah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hotel room had roach
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Kevin, we're disappointed to learn about the issue you encountered in your room. We assure you that maintaining impressive cleanliness standards is one of our core values. Your feedback is crucial and will help us ensure such situations are addressed promptly. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to serve you better in the future.

6/10 - 괜찮아요

cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The porter was very nice great trip to and from the airport
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Cathy, thank you for sharing your recent experience. It's great to hear that our porters made a positive impression with their transportation service. Should you return in the future, we'll strive to ensure your stay is wholly satisfactory. We hope to see you again soon.

6/10 - 괜찮아요

kathleen 님, geneseo

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Kathleen, it appears you didn't leave any specific feedback alongside your neutral score. Any further comments about your stay would be valuable for improvement. We hope to have the opportunity to elevate your experience with us in the future.

10/10 - 훌륭해요

Mark

연인과의 여행
The lady who checked us in was WONDERFUL! The pool and hot tub made a lovely afternoon of relaxation before another day of travel. The staff in the restaurant and shuttle are top notch!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Mark, it's encouraging to hear that your experience at Hyatt Regency Houston Intercontinental Airport was pleasant, particularly due to our exceptional colleague at check-in. We're also glad the pool and hot tub provided a serene afternoon respite for you. Also, hearing that our restaurant and shuttle team members were exceptional really lightens our day. We hope your future days of travel lead you back to us for more relaxing stays. Thank you for your kind words.

8/10 - 좋아요

Sharlisse

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for taking the time to share your review with us, Sharlisse!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston Intercontinental Airport. Thank you and have a wonderful day!

8/10 - 좋아요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel is older and a bit run down, but our stay was fine. Rooms are good sized and clean with all the amenities you would expect from the Hyatt brand. Rate was also very attractive. Nice bar/restaurant in lobby for evening entertainment. Would stay again for the right rate.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Tom, it's rewarding to see that you found the Hyatt Regency Houston Intercontinental Airport's amenities, rooms and dining options to your liking. While we have a classic appeal, we constantly make efforts to ensure that our accommodations meet the high standards of the Hyatt brand. Your feedback about our competitive rates and enjoyable lounge area is greatly appreciated. We look forward to welcoming you back, should the opportunity align with your travel needs.

6/10 - 괜찮아요

Phillip

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
We appreciate you taking the time to share your feedback, Phillip.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Tracy, we're thrilled to hear that you had a positive stay at the Hyatt Regency Houston Intercontinental Airport. We appreciate your high rating and look forward to having you back for another exceptional visit soon.

4/10 - 별로예요

JILLIAN 님, Taos

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Jillian, we noticed your score and sense that your experience might not have been as expected during your recent stay. We'd appreciate it if you could provide more details on any issues you encountered so we can work toward improving future guests' experiences. We always strive to offer an impeccable stay and your feedback can help us achieve this.

8/10 - 좋아요

Doug

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location if you want to be near the airport
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Doug, thank you for choosing Hyatt Regency Houston Intercontinental Airport for your stay. We're glad to hear that you appreciated our convenient location near the airport. We hope you'll visit us again in the future.

2/10 - 너무 별로예요

James

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate you taking the time to share your feedback, James.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4/10 - 별로예요

Steve

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs updating and more personable staff
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Steve, we regret to hear that your experience didn't completely meet your expectations. Rest assured, our team constantly strives to enhance our guests' stays and your feedback about the renovations and interactions with colleagues is valuable in this mission. We hope for an opportunity to better serve you in the future.

8/10 - 좋아요

Khouzema

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Decent property. Service was lacking.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Khouzema, thank you for sharing your experience at the Hyatt Regency Houston Intercontinental Airport. We're pleased that you found our property satisfactory. We do acknowledge your feedback regarding the level of service and will take it into consideration for our future improvements. Your observations are important to us, as they aid in honing our customer service. We hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Behdad

단체 여행
답변 제공: Customer Service 님, 2023년 12월 25일
We appreciate the feedback, Behdad.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Shahed

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Shahed, thank you for your rating! It's delightful to see that you enjoyed your stay at Hyatt Regency Houston Intercontinental Airport. We would love to have the opportunity to welcome you back should you be in Houston again. We're dedicated to maintaining this level of satisfaction for our guests.

10/10 - 훌륭해요

ALBERTO A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito boa. Atendimento excelente. Facilidade de check-in.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Alberto A, estamos entusiasmados em saber que sua estadia no Hyatt Regency Houston Intercontinental Airport foi satisfatória. Seus elogios sobre o serviço excepcional e o fácil processo de check-in são muito apreciados. Esperamos atendê-lo novamente em breve.

8/10 - 좋아요

daljit

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thanks for the 4/5 rating, Daljit!We're happy you had such a lovely stay at Hyatt Regency Houston Intercontinental Airport! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 - 좋아요

JOHN

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for sharing your thoughts with us, John!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston Intercontinental Airport. Thank you and have a lovely day!

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Chris, it's great to know you had a fantastic experience with us at Hyatt Regency Houston Intercontinental Airport. We truly appreciate the top rating and look forward to hosting you again in the future!