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힐튼 커리오 컬렉션 더 싱어 오션프론트 리조트 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1117개 이용 후기 중 472개" "
평점 8 - 좋아요. 1117개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1117개 이용 후기 중 157개" "
평점 4 - 별로예요. 1117개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1117개 이용 후기 중 111개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Luis

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 편의 시설/서비스
The location is excellent. However, it was being renovated. It will be gorgeous next year when we go again!
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Judith,Thank you for choosing The Singer Oceanfront Resort, Curio Collection by Hilton, and complimenting our amazing location. Also, thank you for your patience while we undergo our refresh project. We look forward to having you visit again soon, and we know you will be impressed with our transformation.

8/10 - 좋아요

JUDE MARIE 님, Levittown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Jude,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! It would be our pleasure to welcome you back to The Singer Oceanfront Resort, Curio Collection by Hilton in the future, so come and see us again!

2/10 - 너무 별로예요

Carolynn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When i booked this hotel i was not told that they were under a major construction, no pool, nothing i paid over 1700 plus was charged resort fees and couldnt even enjoy what they had to other. Ive stated at tgis property mant times, never again.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Carolynn,We appreciate you sharing your experience with us and apologize for any inconvenience caused by our ongoing upgrades. Rest assured, we value your feedback and understand the frustration you may feel due to the unavailability of certain features. We hope you will consider returning in the future to enjoy a more seamless experience and witness our transformation.

10/10 - 훌륭해요

Taylor

great beautiful recently renovated!
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Taylor,It was a privilege to host you at The Singer Oceanfront Resort, Curio Collection by Hilton. Our team is delighted you had a wonderful experience at our beautiful oceanfront property. Please join us again soon!

8/10 - 좋아요

TIMUR

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Maxine

2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Lisa

2024년 4월에 2박 숙박함

6/10 - 괜찮아요

yovana

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Shanae

좋아요: 청결 상태, 직원 및 서비스
Very nice resort and the staff were welcoming and accepting. There were lots of renovations being done during my stay, therefore some of the amenities were not available. I look forward to visiting again once renovations are completed. Great place!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Shanae,Thank you for your review! We're happy to hear that you enjoyed your stay at our resort and that our staff made you feel welcomed and accepted. However, we apologize for any inconvenience caused by our upgrades during your visit. We're working hard to enhance our facilities and amenities for our guests, and we appreciate your understanding. We can't wait to welcome you back once our transformation is completed, and we look forward to making your next stay even more enjoyable. See you soon!

10/10 - 훌륭해요

Brent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Renovations were going on at the time of our stay so the dining area was not open at the time but that was ok. Could have a little more on the food menu for the outside bar / restraunt
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Brent,Thank you for being our valued guest at The Singer Oceanfront Resort, Curio Collection by Hilton. It was an honor to welcome you to our resort, and we've certainly noted your thoughts on our dining menu. On behalf of our team, we hope to have the pleasure of seeing you again.

10/10 - 훌륭해요

John

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were great and provided great service. Hilton Honors benefits were great including a room upgrade on non-construction side of hotel. This will be a very nice resort when pool renovation is completed!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear John,Thank you for sharing your positive experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're thrilled that our front desk team provided great service and that you enjoyed the Hilton Honors benefits, including the room upgrade. We're also excited about the ongoing pool upgrade and agree it will enhance the resort's amenities. Our team looks forward to welcoming you back to experience the improvements firsthand for an even more enjoyable stay!

10/10 - 훌륭해요

Vadim Gor

2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Marina

연인과의 여행
The hotel has been under construction since May 2023, the pool is closed, and no small cafeteria/shop. Very disappointed in our stay .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Marina,Thank you for sharing your feedback with us. We're disappointed your stay did not meet your expectations due to our ongoing enhancements. We understand your disappointment and apologize for any inconvenience this may have caused. However, we are happy to let you know our pool should be open again by May of this year. We hope you'll visit again and give us another opportunity to provide you with a more satisfying stay.

2/10 - 너무 별로예요

roger 님, lebanon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was under construction. Restaurant and bar closed. Construction in the lobby. Parking lot was a mess. Hotel should have been closed and Expedia should’ve advise customers when they were booking
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Roger,We appreciate your feedback. As you mentioned, we are currently undergoing various renovations and we are excited for their completion in May. It would be a privilege and honor to be given another opportunity at delivering the experience you expected during your stay. We hope you come back to visit once our renovations are completed.

10/10 - 훌륭해요

Jeffrey

2024년 4월에 1박 숙박함

4/10 - 별로예요

joseph

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although i was informed after booking my trip, the construction going on and the closed pool and dining facilities, the issues didnt end there.. the tv was a problem, losing sound and signal,the ac wouldn't cool down during the day, the blower was very noisy,the toilet would refill with discolored water, the balcony door was very difficult to slide open,the gym was a joke, the facilities to wash cloths was closed,held private functions including a wedding rite in the path to the beach, room wasn't made up daily and forget speaking english to the maids...
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Joseph,Thank you for taking the time to share your thoughts. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. Please accept our apologies for any inconvenience our updates may have caused and that the pool is not currently open. We also encourage our guests to notify our front desk team of any problems that may occur so we can find a solution and make sure you have a positive stay. We will certainly address the concerns you raised internally and work with our team to review where we need to be doing better. We're grateful for your valuable input, and if given the opportunity, we would like to provide the stay you were hoping for.

10/10 - 훌륭해요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Lisa

출장 여행
별로예요: 편의 시설/서비스
The construction made it impossible to have a good experience. They should close the hotel until they finish. No pool, store, restaurant or coffee shop. I will never stay at another Hilton because of this property. Close it, and re-open when you can offer hotel amenities.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Lisa,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes that are expected to be completed by the end of May, so we hope you will come back once the renovations are finished so you can enjoy everything we have to offer.

2/10 - 너무 별로예요

thomas 님, St Peters

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neither Expedia nor Hilton told us the property was undergoing a total renovation. We only found out when we showed up on Friday night at (;30 PM and had to find alternative accommodations. The restaurant was closed, the poo; was closed, the fitness facility was closed and the air conditioning was being replaced and would not be running until the following Tuesday.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Thomas,Thank you for sharing your feedback. We regret to hear about the lack of communication regarding the renovations at our property and any frustration or inconvenience caused. Our pool is estimated to reopen as soon as next month, with other enhancements concluding around the same time. Your understanding is greatly appreciated, and we hope to have the chance to welcome you back under better circumstances.

10/10 - 훌륭해요

María

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction on property but still kept very well.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear María,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton! Ensuring a pleasant environment for our guests is paramount, and we're pleased that our efforts have been recognized. We look forward to welcoming you back for another delightful stay.

2/10 - 너무 별로예요

Katiuska

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me cobraron resort , pagué una noche y tuve que irme del hotel porque las fotos que mostraban tenía piscina gimnasio y nunca colocaron que actualmente está en remodelación y deben decirlo para uno decir pues en remdolacion todo está cerrado . Hu ver un complaint espero la devolución de mi dinero pues me fui a las dos horas de check inn
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Katiuska,Thank you so much for the review. We're disappointed to hear your stay did not live up to your expectations and apologize for any inconvenience faced. Please feel free to reach out to us so we may look further into this issue and do what we can do to correct this.

4/10 - 별로예요

Jonessa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decided to stay here because they listed a pool, and a gym and both were under construction so they couldn't be used.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Jonessa,Thank you for your feedback. We regret any inconvenience caused by the unavailability of the pool and gym during your stay due to ongoing rejuvenation and transformation. We strive to ensure all guests are aware of any changes to our amenities and apologize if this was not communicated effectively to you. Our website includes the most accurate and up-to-date information regarding our current amenities and updates. We hope to welcome you back once our renovations are complete so you can enjoy the enhanced facilities.

6/10 - 괜찮아요

Blanca

좋아요: 청결 상태, 직원 및 서비스
La propiedad está en reparación. Nunca fui notificada de esto por Expedia. La piscina está en reparación. Por lo tanto, no pude hacer pleno uso de la instalaciones. El personal, muy amable, me ofrecieron desayuno gratis y parqueo gratis.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Blanca,Thank you for taking the time to leave a review. We are pleased you enjoyed our warm hospitality and will pass your compliments on to the team. We apologize for any inconvenience and will use your feedback to help us evolve as a destination. We hope you'll consider staying with us again soon.

8/10 - 좋아요

Mikayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
A lot of the features are still under construction and the construction is extremely loud. I wish we had been offered compensation for this. We also had to pay a resort fee and parking fee. There was no water to rinse off with after being on the beach. We werent given hand soap in our bathroom and we werent given enough towels. The mini fridge is more of a micro fridge, you cant fit leftovers or anything longer than your hand. The bed was god awful, hard as a rock. Our beachfrint view was blocked by several large palms. We did enjoy some of the amenities and liked our close access to the beach. The room was clean and the chaise was comfortable. The staff was very friendly and we had no issues with them at all. Construction workers were respectful.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Mikayla,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're glad you enjoyed our beach access, clean room, and friendly team. However, we regret any inconvenience caused by the ongoing construction and the challenges you encountered with the amenities. Your feedback is invaluable, and our team will address these matters to enhance our guest experience. We hope to welcome you back, offering a stay that more closely aligns with the high standards we strive to uphold.

6/10 - 괜찮아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this property on line with Expedia. There was no indication that the property was under renovation. The restaurant as well as the pool was under construction. You can smell sheetrock dust as soon as you walked in. On Sunday they was cutting brick for the patio/pool area.I had an Oceanview with patio on the 3rd floor and they was working right underneath us. Also there was no one working on the beach area Sunday to order food or drinks. Plus they didn't have a blender to make frozen drinks.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Kerry,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any dismay in this respect. Your feedback helps us improve, and we’ll strive to ensure a smoother experience for your future enjoyment. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression.

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional and friendly customer service!!!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Jason,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!

4/10 - 별로예요

Kurt

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I was not informed the pool was closed, and the construction being done until after I booked the hotel. I was not happy to find out the pool was closed because that was something I was really looking forward to enjoying.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Kurt, We apologize for any inconvenience caused by our facility upgrades during your stay. Information regarding our current efforts and affected areas is available on our website and third-party booking platforms. Nevertheless, we will ensure improved communication from our staff regarding these enhancements and closures. Our ongoing transformation aims to enhance the guest experience significantly. We look forward to welcoming you back to experience the improvements firsthand.

8/10 - 좋아요

Lea

연인과의 여행
좋아요: 직원 및 서비스
So the hotel is under renovations. The sleeping room I had was totally renovated and was very nice and clean along with the bathroom. However the pillows were too thick and not soft to sleep on. Most hotels have to kinds of pillows, the soft ones and the harder ones to watch TV. TV was limited with high prices to rent movies. Closet space was non-existent as they placed a piece of furniture to have the safe deposit on and took all the space. They have another area where this can be moved to and really offer closet space. They had no place for you to shower after you checked out and this could have been solved with a hospitality room or suite especially for a diamond member like me. The front desk staff Rocio and Safir? were excellent very friendly and accommodating that was a plus. After all renovations are done the hotel will be a nice place to stay at if they open the restaurants. Eating in a ballroom is not appealing.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Lea,Thank you for choosing to stay with us at The Singer Oceanfront Resort, Curio Collection by Hilton. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. We'll be sure to pass your compliments along to Rocio and Safir! However, we offer our sincere apologies for any discomfort you experienced with our pillows and for any inconvenience you encountered with some of our amenities. Your suggestions are appreciated and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 - 괜찮아요

María

2024년 4월에 2박 숙박함

8/10 - 좋아요

Stephanie

This place is great. Still working on the upgrades so no pool or additional restaurant/bar. Beautiful beach and close to plenty of bars, restaurants, and stores
2024년 3월에 5박 숙박함
답변 제공: Supervisor 님, 2024년 4월 3일
Thanks so much for your feedback, and thanks for staying with us!

4/10 - 별로예요

Leidisbel

별로예요: 숙박 시설 상태 및 시설
No pool, no water to clean the sand no discount for the inconvenience. So sad for this trip to this hotel
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Leidisbel,Thank you for taking the time to leave your review. We are very sorry to hear about the issues you encountered during your stay. We have passed on your feedback to the appropriate management to help improve the experience of future guests.

2/10 - 너무 별로예요

Anthony

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No ac couldn’t stay
2024년 3월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 3월 28일
Thanks for your feedback. We appreciate you staying with us!

2/10 - 너무 별로예요

Benjamin

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No pool or restaurant
2024년 3월에 2박 숙박함
답변 제공: Supervisor 님, 2024년 3월 28일
Thanks for your feedback. We appreciate it!

4/10 - 별로예요

William

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Air conditioning was out. 75 degrees in our room. No bar , place to buy snacks or amenities. The staff made the best of the poor conditions, but the hotel should be closed until the renovations are completed. I’ll never stay at a Hilton again and be sure to tell all about my terrible experience
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear William,Thank you for staying with us and for your feedback. We are disappointed your time with us was not as expected, and we apologize for any inconvenience you experienced as we continue our hotel refresh. Thank you for your patience during this time, and we hope you will consider visiting us again to see the many enhancements we have in store.

2/10 - 너무 별로예요

Dustin

2024년 3월에 3박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was being renovated at the time of my stay so the pool area was closed and so was the bar. This was the only issue that i had with the hotel. The hotel was right on the beach so that was a plus. The renovated room was large and beautiful. I would recommend this hotel and stay there again when the renovations are all done.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
We appreciate your feedback. Thanks for staying with us!

2/10 - 너무 별로예요

Randall

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel completely tricked. I get email AFTER I book that the pool, restaurant, and access to beach are all closed. I should have been told that before I booked. I did not have time to cancel and rebook somewhere else. Totally unacceptable to not be told up front.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
While we are sorry that you were not pleased with your stay, please note that the renovation announcement is posted online on the Hilton booking site, as well as on all 3rd party booking sites. While many guests do tend to overlook the announcement; we also send an email, text, and call all guests to make sure they are aware of the renovation well before they arrive. We hope to see you once the renovation is completed! Thanks for staying with us!

4/10 - 별로예요

Bruno

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We knew that the hotel is going through renovations but didn’t expect to have the workers working by the front door and the only door to exit and enter from. The temporary path to the beach is surrounded of garbages, the only one coffee pot in lobby was “broken” for a day or two, towels for the beach were always out and had to wait for someone to bring them, soap was missing in the room. Felt like the service was down compared to last year. They are taking advantage for being under construction to lack on service. There was still no bar, no pool, only some breakfast served in a side room, but the new rooms are nice and clean.
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
We appreciate your feedback. Thank you for staying with us!

6/10 - 괜찮아요

John

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property had excellent location but the pool was under renovation. We originally chose this location due to proximity to beach access and with a pool. If we had known the pool was closed I would have chosen another property instead.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear John,We apologize for the inconvenience of our upgrades during your stay. Please know that all our third-party sites, as well as our website, include information about our current efforts and updated information as to what areas are being affected. However, please know that we will speak with our staff about providing top-notch service to all our guests. Our intention with the ongoing transformation is to significantly enhance the guest experience. That said, we hope to welcome you back so you can experience all the ways we have improved.

4/10 - 별로예요

Shea

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here! Entire property was undergoing construction and I was not warned before booking the trip. Pool is in shambles. Lobby is still under construction. Avoid until the construction is finished before you even consider this hotel.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Shea,Thank you for your feedback and your patience while we update the property. Information about this work is available online. We hope to see you again when the renovations are complete.

2/10 - 너무 별로예요

Chase

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was unaware the whole property was under construction i booked this room for the amenities and there was not one, that wasn't underconstruction. I didnt even stay the night i left the hotel.
2024년 3월에 1박 숙박함
답변 제공: Mark 님, 2024년 3월 11일
Thank you for staying with us. We appreciate your feedback!

4/10 - 별로예요

Alicia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mark 님, 2024년 3월 10일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Renovated room was gorgeous and impeccably clean. Gorgeous ocean front view. Bed and pillows were very comfortable. Facility is under Construction, which we knew, but only from other reviews, it was not disclosed by hotel. Would love to come back once pool, bar and restaurant re-opens.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Denise,Thank you for sharing your experience at Hilton Singer Island Oceanfront / Palm Beaches Resort. We're thrilled that you found your upgraded room gorgeous and impeccably clean and enjoyed the stunning oceanfront view. We're also delighted that you found the bed and pillows very comfortable. We apologize for any inconvenience caused by the ongoing refresh and appreciate your understanding. We're looking forward to welcoming you back once our pool and all our amenities are open, and we're excited to provide you with an even more enjoyable stay.

4/10 - 별로예요

Moira

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived early afternoon and were told they would call us when our room was ready. (fair enough) They did not call and we arrived again hours later to find out the room was ready. The front entrance was blocked off and the drop off area, which was not under construction, was occupied by parked construction vehicles that could have been parked elsewhere. Guests were forced to unload luggage in parking lot and drag it through the blocked off area. No staff were available to assist nor direct us We were charged for parking. The pool/gym were closed and food was only available from a trailer despite being charged a resort fee. The beach was only accessible via an active construction zone. This Hotel should not have been opened for occupancy or at the very least, guests shouldnt have been charged for parking/resort fee's for what amounted to a stay at a cheap noisy motel.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Moira,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our transformation, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes and we hope you will come back once the enhancements are complete so you can enjoy everything we have to offer.

4/10 - 별로예요

Tiara

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I had high hopes for this hotel, but for a Hilton they feel very short. The staff was excellent. The construction is really creating a sketchy environment for solo female travelers. To have to walk through construction debris/workers on the way to the beach was not only unsightly, but had a very unsafe feel. It was isolated and had numerous places that you could not see your surroundings. I’m sure once they construction is done this hotel room be very nice.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Tiara,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience caused by the upgrades we're currently adding to the property. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.

2/10 - 너무 별로예요

antonio

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property under construction pool closed Restaurants on site closed . They would not give me a refund or rebook Terrible management.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Antonio,The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Your patience is appreciated, and we are working quickly with our team to use your feedback for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 - 너무 별로예요

Megan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is under renovation which is absolutely not mentioned. There is no pool, hot tub or restaurant. When we checked in, the front desk staff was complaining about being bit by bugs and there was a customer telling the staff that her laptop was stolen. The staff said the cameras on the floor aren’t working. We told the staff there is nothing saying the hotel is under renovation and was told that it should be, it’s not. This is unacceptable for Hilton and Expedia. I feel like I got scammed!
답변 제공: General Manager 님, 2024년 3월 7일
Dear Megan,Thanks so much for your valuable feedback. We sincerely apologize that our current upgrades disturbed your stay. Kindly note that we list this on our website, on all third-party sites, and in an email sent prior to guests' arrival, though we're grateful for your comments. We would love to welcome you back for a better experience in the future.

4/10 - 별로예요

Lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was under construction as listed on Website. But p
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Lawrence,Thanks so much for your valuable feedback. We are very excited about the upgrades we're making, but we apologize if your stay was disturbed in any way. We'd love to welcome you back soon so you can witness the positive changes we've made!