숙박 시설 입구

더블트리 바이 힐튼 샌 안토니오 노스 웨스트 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 453개" "
평점 8 - 좋아요. 1001개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 139개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 68개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Jinheung

좋아요: 청결 상태, 직원 및 서비스
가격에 비해 시설리 그렇게 좋지 않았음.
2017년 8월에 2박 숙박함
답변 제공: Hilda Falciola 님, 2017년 9월 11일
Thank you.

10/10 - 훌륭해요

Jose

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was super clean totally coming back to this hotel again when I’m in town
2024년 4월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 4월 21일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Sandra 님, Mission

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly front staff. Clean and comfortable rooms.
2024년 4월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 4월 22일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Ricardo

Everything
2024년 3월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 28일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Rocio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 3월 23일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unlike most suburban hotels I’ve been to, it had a bar and a restaurant.
2024년 3월에 5박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 15일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
It was nice and clean inside. Outside was kind of a mess, but to be fair there is a good amount of construction going on. The parking is kind of a mess as well. Water pressure is no good.
2024년 3월에 3박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 15일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Jailyne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free warm cookie any time, we also had a voucher for free breakfast every morning, it was so clean and spacious, hypoallergenic bedding, everything was great
2024년 3월에 3박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 6일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!

10/10 - 훌륭해요

Sandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, room was very clean! Close to everything I needed. I would definitely stay again😁
2024년 3월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 6일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!

6/10 - 괜찮아요

Alexandria lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was not very comfortable, otherwise the room was clean & fine.
2024년 3월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 3월 4일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Room was clean and hotel was updated and clean.
2024년 2월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 2월 18일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

2/10 - 너무 별로예요

Nia

2024년 2월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 3월 23일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

6/10 - 괜찮아요

HECTOR ANTONIO

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Att, muy mala y mucho ruido a la hora de dormir
2024년 2월에 3박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 2월 11일
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 10 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 - 훌륭해요

Byungsoo

2024년 2월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 3월 23일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 - 좋아요

MARCO

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet . But the room smelled like it wasn’t used in a long time.minimum soap …. Not even a glass to drink in a room Ashley at the concierge was lovely at the check in but the person when I left was rude and dismissive
2024년 1월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 2월 5일
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 2월 5일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it here. I stay here every time I visit my daughter in college. I will continue to stay here. I definitely recommend this place. Quiet and clean just the way I like it . I’ll be back soon
2024년 1월에 2박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 1월 26일
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ashley Front Office Manager 님, 2024년 1월 22일
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!

6/10 - 괜찮아요

Evette

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Guy at front desk was beyond rude. Room was initially booked under my mother’s name and paid in full. When she found out she was unable to make the trip, she added my name to reservation weeks prior. The guy we spoke with assured us it was taken care of and that we wouldn’t face any problems. Turns out changes were not made and even after being understanding about the error, he kept being rude and taking all his time. Handed me the card key without letting me know what room to head to or without saying thank you or anything. Extremely rude.
2023년 12월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2024년 1월 3일
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

6/10 - 괜찮아요

THOMAS

좋아요: 직원 및 서비스, 편의 시설/서비스
Shower door leaked
2023년 12월에 3박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 12월 27일
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 - 훌륭해요

Virginie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo bien
Todo bien
2023년 10월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 12월 15일
En primer lugar, gracias por tomarse el tiempo de su apretada agenda para darnos una reseña, lo valoramos mucho como nuestro huésped y apreciamos sus comentarios, ya que es lo que nos ayuda en la mejora continua de nuestro servicio y producto. Esperamos poder servirle durante su próxima visita a nuestra maravillosa ciudad de San Antonio.

8/10 - 좋아요

Efrain

가족 여행
Great stay!!
2023년 12월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 12월 14일
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay, but hope to make your next visit to San Antonio a 10/10 experience!

10/10 - 훌륭해요

Daphni

2023년 12월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 12월 11일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 12월 11일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Jacqueline

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was okay, I guess I thought it would be an easier walk to La Cantera but road was too busy. Other than that it was good for a quick get-a away and the price was very reasonable.
2023년 11월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 11월 28일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 - 좋아요

Kenia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy cómodo y accesible para varios puntos de la ciudad. Plaza comercial cercana y restaurantes al rededor a pie y de fácil acceso. Habitación cómoda y amplia y con buen internet.
2023년 11월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 11월 28일
En primer lugar, gracias por tomarse el tiempo de su apretada agenda para darnos una reseña, lo valoramos mucho como nuestro huésped y apreciamos sus comentarios, ya que es lo que nos ayuda en la mejora continua de nuestro servicio y producto. Esperamos poder servirle durante su próxima visita a nuestra maravillosa ciudad de San Antonio.

10/10 - 훌륭해요

Arnoldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 11월 21일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Jazmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 31일
Thank you for the 5/5 rating on your recent stay with us. We hope to provide the same excellent service on your next visit to San Antonio!

10/10 - 훌륭해요

Cecilia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful place to stay
2023년 10월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 22일
Thank you for the 5/5 rating on your recent stay. We appreciate your feedback and hope to be of great service on your next visit to San Antonio!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to what we needed.
2023년 10월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 17일
Thank you for the 4/5 rating on your recent stay with us. We hope to provide you with excellent service on your next visit to San Antonio!

6/10 - 괜찮아요

Silvia

연인과의 여행
Esta bien conservada pero el personal del front desk no es amable
2023년 9월에 1박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 17일
En primer lugar, me gustaría aprovechar este momento para disculparme por los inconvenientes que haya sufrido durante su estancia en nuestro hotel. Lo valoramos mucho como nuestro huésped y apreciamos sus comentarios; son nuestros leales huéspedes quienes nos ayudan con la mejora continua de nuestro producto y servicio que usted espera de nuestra marca. Tenga la seguridad de que sus inquietudes se abordarán con los jefes de departamento correspondientes para garantizar que no vuelva a ocurrir.Lamento que no hayamos obtenido un 10 perfecto de su parte y nos gustaría tener la oportunidad de hacerlo bien en su próximo viaje a nuestra maravillosa ciudad de San Antonio.

6/10 - 괜찮아요

Catherine

2023년 10월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 11월 21일
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 - 훌륭해요

Anne

2023년 9월에 3박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 16일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 - 좋아요

Griselda

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was ants in our room.
2023년 9월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 16일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Melanie R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service with a smile!
Love this hotel. It was buzzing with activity but still felt quiet and relaxing. Parking was easy and the rooms and beds were great! Friendly staff everywhere!
2023년 9월에 2박 숙박함
답변 제공: Aaron Altamira- Assistant General Manager 님, 2023년 10월 16일
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 - 훌륭해요

Noemi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
muy buena estadia! muy atentos con toda la familia
2023년 8월에 8박 숙박함

2/10 - 너무 별로예요

Andrea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Vivian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Robert

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Charles

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Twyla

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Space was neat and clean. Only negative was the elevator. It seems as if it needs to be serviced so each ride was noisy and shaking so you fear it will break Everytime.
2023년 7월에 4박 숙박함

4/10 - 별로예요

Julio

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los pasillos no tenian aire acondicionado, no habia carritos de maletas en el lobby y solo contaban con 3 que nunca estaban
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Cody

가족 여행
좋아요: 직원 및 서비스
Property was nice, clean, and comfortable in the lobby area. Elevators were very concerning being slow and noisy and one unit was being worked on. The hallway on our floor was extremely hot and felt not air conditioned for our entire stay.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Gilda

아이를 동반한 가족 여행
The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.
2023년 7월에 1박 숙박함

8/10 - 좋아요

victor

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Raheem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel! Room was modern & clean. Only 1 elevator was working!
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Brandon

2023년 6월에 4박 숙박함