책상, 다리미/다리미판, 무료 WiFi, 침대 시트
예약 가능 여부 확인

컴포트 스위트 스미르나 여행 후기

2.5 out of 5
컴포트 스위트 스미르나
3001 Highwood Blvd, Smyrna, TN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 208개 이용 후기 중 93개" "
평점 8 - 좋아요. 208개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 208개 이용 후기 중 30개" "
평점 4 - 별로예요. 208개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 208개 이용 후기 중 6개" "

8.8/10

청결 상태

8.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Justine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: jose 님, 2024년 4월 4일
Thank you and safe travels

10/10 - 훌륭해요

Shantel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great amd affordable.
2024년 3월에 1박 숙박함
답변 제공: jose 님, 2024년 3월 25일
Thank you. safe travels

10/10 - 훌륭해요

Rachel

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: jose 님, 2024년 3월 24일
Safe travels

8/10 - 좋아요

Rhonda

2024년 3월에 1박 숙박함
답변 제공: jose 님, 2024년 3월 31일
Thank you for your stay. safe travels

10/10 - 훌륭해요

Mayli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: jim 님, 2024년 3월 6일
safe travels

10/10 - 훌륭해요

JOSE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
VERY LITTLE TRAFFIC GREAT BREAKFAST EVERY MORNING NOTHING I DIDN'T LIKE THANK YOU VERY MUCH :)
2023년 6월에 4박 숙박함
답변 제공: jim 님, 2024년 3월 6일
safe travels

8/10 - 좋아요

Ronald 님, Lakeland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy Wife
Good

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A decent place for the money.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good hotel
The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!
답변 제공: john 님, 2016년 4월 20일
Thank you for your review. After reading your comments we have communicated with the night clerk and taken preemptive steps. We hope to see you again. Other than that, we are glad that you enjoyed the hotel stay.

4/10 - 별로예요

John 님, Nevada

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very Disappointing
The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.
답변 제공: John 님, 2016년 4월 20일
I sincerely apologize for your bad experience at our hotel. Since reading your comments, Hotel has taken a very huge steps in fixing problems. I hope you can visit us again to see our improvements. Thank you and have a good day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Evelyn 님, Birmingham, AL

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location, close to numerous restaurants.
The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.
답변 제공: John 님, 2016년 2월 29일
We are happy to hear that you found our lobby,room very clean. We are sorry that you faced inconvenience with the heater unit not properly heating the room. Since your feedback and after we looked into the matter, we found that the temperature is set to guest standard. I hope that you will consider us again.

10/10 - 훌륭해요

Betty 님, Douglasville, GA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great stay.
Overall great stay. Patricia was very friendly and a great help while we were there.
답변 제공: comfort suites sales 님, 2016년 1월 20일
Thank you and looking forward to seeing you again

2/10 - 너무 별로예요

dennis 님, Kankakee

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad odors in room
There was a bad smell in the room the whole time we were there. Smelled like urine and seemed to be coming from the air conditioner. Would not stay there again.
답변 제공: comfort suites sales 님, 2016년 1월 10일
WE are so sorry about the odor in the room. Our hotel recently cleaned out all the coils in the air conditioner (part of annual cleanup). This clean-up is necessary for all air conditioners whether residence or hotels to be able to breathe clean air. We are so sorry that your stay fell between these time periods. We hope that you can give us another try.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would definitely stay there again and hope to in the near futur .
답변 제공: john 님, 2016년 1월 10일
perfect. See you soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: comfort suites sales 님, 2016년 1월 10일
Thanks for your online review.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Jeffrey 님, Wisconsin

좋아요: 객실의 편안함
OK for one night
Just stayed one night. Reception was adequate but not friendly. Elevator was a bit dirty on a Sunday night. One light wasn't plugged in. A previous guests clothes were still in one of the dresser drawers. So housekeeping needs to be improved. The room was large and comfortable and quiet and the breakfast was good.
답변 제공: comfort suites sales 님, 2015년 12월 15일
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

8/10 - 좋아요

Not Provided 님, Brossard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Seule note négative: ne vous fiez pas au petit déjêuner inclus. Il est très décevant. J'ai vu des hotels, ou même si c'était gratuit, la nourriture était de qualité et le café avait bon goût.
답변 제공: comfort suites sales 님, 2015년 11월 13일
thakyou for letting us know about the breakfast selection. We have upgraded our selectiion now. Hope to see you soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great value
Newer hotel that is well maintained.Staff was not very nice or helpful
답변 제공: comfort suites sales 님, 2015년 11월 13일
Perfect see you soon

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay.
Everything was great except the "hot" breakfast was cold. Eggs, gravy, biscuits, etc.
답변 제공: comfort suites sales 님, 2015년 11월 13일
We sincerely apologize about the breakfast being cold. Unfortunately our warmer went out. One of those electronics. It is now back in service. We hope you can try us again.

6/10 - 괜찮아요

Not Provided

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The room was filthy. The cleaners don't have time to properly clean the place. The management is disappointing. It's a typical foreign owned scenario .

10/10 - 훌륭해요

donna 님, Rienzi Mississippi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Everything was very clean and nice
답변 제공: comfort suites sales 님, 2015년 11월 13일
Perfect see you soon.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice hotel
With 2 exceptions. Prefer sink and mirror to be seperate from shower and toilet. That way two people can "get ready" at the same time. We were in symrna for a family wedding and had 5 rooms with 4 in some rooms. Parents and adult kids. It was a lot of waiting on shower and sink both when you only needed one. 2- no towel bars to hang hand towel etc except shower bar.

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

A little effort could make it better.
Fairly new hotel, but showing signs of wear and not being maintained. TV too small. Cheap furniture. Sleeper sofa is disfunctional, sits at an angle. Bed very comfortable. Poor shower head and water pressure. Funky toilet seat attachments. Kept coming lose. Business center had 1 computer and no printer. This is a $70/night hotel compared to other hotels.
답변 제공: john 님, 2016년 4월 20일
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태

8/10 - 좋아요

Natalie 님, Illinois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
enjoyable stay
The room was very clean as we had a queen suite. only thing was the pull out couch didn't have any sheets or blankets and we had to call down to get them but they got they right to us! The staff was friendly and very pleasant! The breakfast was nice but if you wanted something other than the basics, waffles, cereal, bagels, muffins, biscuits and gravy, sausage and eggs, there as a cracker barrel right next door. My Friends and I enjoyed our room and our stay!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Baccam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
From IA on July 30th and stop by stay on the way home to Fl. the room was big and nice and clean for the price.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No RESPONSE
I have had no response from issues concerning my stay. Front desk help to gen'l mgr. non caring attitude. Where is my receipt for my stay that was promised

6/10 - 괜찮아요

Debra 님, Tennessee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable stay overall. But did have an issue with the key cards the second night . The key cards would not work and had to return to front desk to have them activated again. Never had this happen at any hotel in any city or state. Very unnerving.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely recommend!
Great new, clean hotel right on our way through. The suite was huge yet comfy. Highly recommend.

8/10 - 좋아요

Linda 님, Camdenton, MO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for the price! Friendly staff!
The hotel was Great for the price. Nice large rooms and breakfast was good too. Only thing that was an issue for my kids was the pool was very small. We ended up staying an extra night because we enjoyed the hotel. Good proximity to everything. Lots of restaurants near by.

10/10 - 훌륭해요

Jamie 님, Nashville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great beds & breakfast!
Even on a gluten free diet, their breakfast was very good for me - a huge & welcome surprise. The staff was very attentive with questions and met our needs wonderfully. The room had two queen beds that were more comfortable than many 5 star hotels I've stayed with in the past.

8/10 - 좋아요

Marie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel, spacious rooms
The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.

4/10 - 별로예요

Marcus

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room had stains. Internet didn't work.
답변 제공: comfort suites sales 님, 2015년 7월 25일
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 - 훌륭해요

Norman 님, Marianna, Arkansas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our experience with Comfort Suites
Very clean, comfortable room.Could not be more pleased with this stay.

2/10 - 너무 별로예요

Sharon 님, Ft. Worth, Texas

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
If you don't mind RUDE managers!
The manager was a total JERK!!! I had a family of 4 staying in a suite and ask for more than 3 towels and he acted as if I was asking for a million bucks. The sofa bed in the room did not have sheets nor pillows. When I asked about sheets and pillows another eye roll and and was told "You have 6 pillows in the room deal with it".
답변 제공: comfort suites sales 님, 2015년 7월 25일
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 - 훌륭해요

Jacqueline 님, Memphis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Clean Hotel
This hotel was one of the cleanest we have ever been to. My husband and I were so impressed with the guy at the counter who was new (2nd day on the job). We would definitely stay here again and again and again. Very nice.

8/10 - 좋아요

Penny 님, Lexington

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Time away with Mom
It was just one night but a great stay
답변 제공: comfort suites sales 님, 2015년 7월 4일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
my room had bed bugs
i only stayed 4 hours i told the front desk about the bed bugs and they did not care they would not even let me change rooms so i spent the rest of the night in my truck

10/10 - 훌륭해요

Tianna 님, Nashville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel
Everyone thing was great. My only issue was the bathroom wasn't clean.

10/10 - 훌륭해요

travels a lot 님, Memphis, Tn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.

4/10 - 별로예요

Marilyn 님, Alaska

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I won't be returning
Key cards had to be re- set on a daily basis we eventually wound up carrying 4 keys just to keep one working. Large spider webs in ceiling, and two very large spiders during stay. Two desk employees were arguing loudly one morning. Several of the desk clerks were rude and had an uncaring attitude. Found moldy bread at continental breakfast. In fact, breakfast quality was poor, sausage cold, etc. On the other hand, the room was extremely comfortable and quiet, and in a great location. I spend a week or two per year in Smyrna. I won't be returning to this motel as the bad unfortunately outweighed the good.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Megan 님, ILLINOIS

좋아요: 직원 및 서비스, 객실의 편안함
GREAT PLACE TO STAY
Great hotel only problem was shower drain was broke and shower head was loose and broke and you couldn't adjust it. besides the bathroom the stay was great and breakfast in the morning was really good. staff was very nice to work with.