외관
예약 가능 여부 확인

라 퀸타 인 & 스위트 바이 윈덤 포트 워스 - 레이크 워스 여행 후기

2.5 out of 5
라 퀸타 인 & 스위트 바이 윈덤 포트 워스 - 레이크 워스
5800 Quebec St., Fort Worth, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 312개" "
평점 8 - 좋아요. 1003개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 178개" "
평점 4 - 별로예요. 1003개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 124개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs some work. Feels grungy and visible signs it needs a good deep cleaning and some new fixtures. The TV didn’t work- toilet ran and door didn’t close on its own. The light next to the bed and a ring of filth on it. Good location but def needs some TLC
2024년 5월에 1박 숙박함
답변 제공: vk 님, 2024년 5월 11일
Hi sir thanks for your time writing a review sorry for the bad experience we will fix TV, Toilet thanks for letting us know hope you give us second chance to serve you better

4/10 - 별로예요

Valerie

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was very old and smelled musty. I found a large fingernail clipper under the couch, a long fake fingernail in b another part of the room and a small bug crawled across the nightstand even I turned on the bedside lamp in the middle of the night. TV is inconveniently placed between the couch and bed and too small to see from either. Also, it isn't a smart TV so no Netflix etc.
2024년 4월에 4박 숙박함
답변 제공: vk 님, 2024년 4월 13일
Hi Valerie we are sorry that you found a fingernail clipper under the couch and a bug in your guest room we will work towards resolving them hope you give us second chance to serve you better

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I saying about seven or eight roaches around the sink but other than that everything was perfect
2024년 4월에 2박 숙박함
답변 제공: vk 님, 2024년 4월 12일
Hi Donald I am sorry for the roaches in your room we will resolve this issue thanks for letting us know hope you give us second chance to serve you better

6/10 - 괜찮아요

John 님, McLean

출장 여행
좋아요: 직원 및 서비스
Great folks, decent location to NW Fort Worth but property is tired.
2024년 4월에 2박 숙박함
답변 제공: vk 님, 2024년 4월 12일
Hi john thanks for your review we will work towards your concerns

6/10 - 괜찮아요

Patrick

가족 여행
Elevator was not clean and shady painting on the bathroom door.
2024년 3월에 2박 숙박함
답변 제공: vk 님, 2024년 3월 17일
Hi Patrick thanks for your review we will look into your concerns and work to resolve them hope you give us second chance to serve you better

4/10 - 별로예요

Savanna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: vk 님, 2024년 3월 15일
Hi Savanna I am sorry for the bad experience during your stay we are here to serve you better hope you give us second chance

2/10 - 너무 별로예요

Joseph

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Site stated HDMI cables worked on Tvs, they didn't couldn't watch anything left and hour later, guy told me its not meant for HDMI...
2024년 3월에 1박 숙박함
답변 제공: vk 님, 2024년 3월 9일
Hi Joseph thanks for your time writing a review i am sorry for the bad experience with TV we will resolve the issue asap hope you give us second chance to serve you better

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is good no complains
2024년 3월에 2박 숙박함
답변 제공: vk 님, 2024년 3월 5일
Hi Jesus thanks for your positive review

10/10 - 훌륭해요

EILEEN

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a really nice breakfast. Many choices. TV kept going offline, but everything else was great.
2024년 3월에 2박 숙박함
답변 제공: vk 님, 2024년 3월 4일
Hi Eileen thanks for your positive review I am happy you found our breakfast good sorry for the TV going offline I hope you give us second chance to serve you better

10/10 - 훌륭해요

Sharon

좋아요: 숙박 시설 상태 및 시설
Great staff
2024년 1월에 1박 숙박함
답변 제공: vk 님, 2024년 2월 28일
Hi Sharon I am happy you found our staff helpful see you in your next visit

4/10 - 별로예요

Dee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smells bad and rooms are dirty.
2024년 2월에 1박 숙박함
답변 제공: vk 님, 2024년 2월 23일
Hi Dee I am sorry for the bad experience during your stay we are collectively working hard towards customer satisfaction and hope you give us a second chance

8/10 - 좋아요

Shakela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay!
2024년 2월에 1박 숙박함
답변 제공: vk 님, 2024년 2월 19일
Hi Shakela thanks for writing a positive review

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태
Could have been cleaned better. Front desk staff were not very welcoming.
2024년 2월에 1박 숙박함
답변 제공: vk 님, 2024년 2월 15일
Hi Kimberly thanks for your time writing a review we are working collectively to keep guests happy and hope you give us a second chance to serve you better

10/10 - 훌륭해요

Armando

2024년 2월에 2박 숙박함
답변 제공: vk 님, 2024년 3월 21일
thanks for giving us 5 star rating

4/10 - 별로예요

Denise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room sucked
The room looked like it was not clean. When I try to take a shower for the night the shower did not want to work for me so I try to take a bath but the water kept on draining out. The desk chair was broken. And when my husband and I shut the main door the only thing that secure the door was the lock. Overall it sucked and the person that was at the front desk didn’t care and did not give us a refund or try to do anything about it.
2024년 2월에 1박 숙박함
답변 제공: vk 님, 2024년 2월 11일
Hi Denise thanks for taking time to write a review i am sorry for shower in room not working my sincere apologies hope you give us second chance to serve you better

4/10 - 별로예요

Andrea

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Quality not worth the cost
The room look nice upon arrival but as the evening wore on I noticed several issues. The outlet at the desk didn't work and there was a drink/coffee spill on the wall next to the desk. The outlet behind chair didn't work, either. There was soap left in the shower and I discovered that the Power turns off when you flip the light switch at the door/at the nightstand. You can not charge devices because of this. I had to unplug the tv from behind the entertainment center ti charge my phone and smartwatch but I couldn't also charge my work laptop. While the cleaning staff was very nice, they kept taking towels and not replacing them. On my last night, I saw and killed a baby cockroach in the bathroom.
2024년 1월에 5박 숙박함
답변 제공: vk 님, 2024년 2월 5일
Hi Andrea thanks for taking the time to write a review I am sorry for the bad experience during your stay we are looking into your concerns and take appropriate steps to resolve them hope you give us second chance to serve you better

4/10 - 별로예요

Mindy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Property is in desperate need of renovations. Toilet was leaking. Staff fixed it.
2024년 1월에 1박 숙박함
답변 제공: vk 님, 2024년 1월 29일
Hi Mindy thanks for taking the time to write a review I am sorry you are not happy with your stay with us we are here to serve you better hope you give us second chance to serve you better

10/10 - 훌륭해요

Carol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location and property
Room was clean and comfy. Located near good restaurants. Hot breakfast was good. scrambled eggs, sausage, bacon, waffles, cereal, breads, milk, juices, coffee. Clean area.
2024년 1월에 2박 숙박함
답변 제공: Amanda 님, 2024년 1월 20일
Hello Carol,Thank you for the positive feedback you have given us here at La Quinta Hotel. We are glad to hear you were satisfied with your stay. We hope to see you next time.!

8/10 - 좋아요

Amy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: vk 님, 2024년 1월 18일
Hi Amy thanks for your time to write a review i am sorry you were not happy with your stay hope you give us second chance to serve you better

10/10 - 훌륭해요

Vanessa 님, El Paso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place would definitely go back
2023년 12월에 1박 숙박함
답변 제공: vk 님, 2024년 1월 16일
Hi Vanessa thanks for writing a positive review

8/10 - 좋아요

Tony

2024년 1월에 1박 숙박함
답변 제공: vk 님, 2024년 1월 9일
Hi Tony thanks for taking the time to write a review I am sorry for the bad experience during your stay we will try our best to serve you better

8/10 - 좋아요

Jeanette

2023년 12월에 3박 숙박함
답변 제공: vk 님, 2024년 1월 31일
Hi Jeanette thanks for giving us positive ratings

6/10 - 괜찮아요

Erik

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Housekeeping ruined our morning.
Check out is 11 am. Cleaning staff tried opening my door, after a brief knock, at 9:30 am. They did it again at 10:30. Both times, I told them I was in the room. Sleeping in is part of a pleasurable trip. The staff here took away part of our morning, which I paid for. Very frustrated.
2023년 12월에 1박 숙박함
답변 제공: vk 님, 2024년 1월 5일
Hi Erik thanks for taking the time to write a review I am training my housekeeping we are here to serve you better

2/10 - 너무 별로예요

REALity

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff never check after it was brought up about Bed bugs nor changed the room.
2023년 12월에 3박 숙박함
답변 제공: vk 님, 2024년 1월 5일
Hi Sir thanks for taking the time to write a review we will investigate the issue hope you give us second chance to serve you better

10/10 - 훌륭해요

Iva

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful bed.
2023년 12월에 1박 숙박함
답변 제공: Ap 님, 2023년 12월 27일
Thank you for your feedback.! We hope to see you next time.

6/10 - 괜찮아요

TSUYOSHI

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: vk 님, 2024년 2월 7일
hi Tsuyoshi thanks for giving us a rating see you next time

2/10 - 너무 별로예요

Diane

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Move on
2023년 12월에 3박 숙박함
답변 제공: vk 님, 2023년 12월 20일
Hi Diane thanks for taking the time to write a review I am sorry you are not happy with your stay and hope you give us a second chance to serve you better

6/10 - 괜찮아요

Larry

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Price was right
Good place to get some sleep but the place needs a face lift. TVs are on some kind of app or something. I had to let my TV adjust itself till i could see it. Wasn't the tv but the signal. Carpets were badly worn. Need was comfortable and the shower in my room worked very well. The breakfast was pretty good as well. They had the waffle machine. They also had cereal, bagels and yogurt. If you can get the city view rooms it is s nice view. I reserved a city view room but they have me the parking lot view instead.
2023년 12월에 1박 숙박함
답변 제공: vk 님, 2023년 12월 18일
Hi Larry thanks for taking the time to write a review. I am sorry you are not happy with your stay we are trying our best to serve you better and hope you give us a second chance

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very helpful and friendly. Outstanding service and very willing to assist.
2023년 12월에 5박 숙박함
답변 제공: vk 님, 2023년 12월 18일
Hi Glenn Thanks for writing a positive review

6/10 - 괜찮아요

Tom

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: vk 님, 2023년 12월 16일
Hi Tom thanks for taking the time to write a review. It looks like you are not happy with your stay hope you give us second chance to serve you better

10/10 - 훌륭해요

Joni

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The GM Amanda was the greatest! She was courtesy efficient always had a smile when greeting her guest
2023년 12월에 1박 숙박함
답변 제공: vk 님, 2023년 12월 13일
Thanks Joni for taking time to write a positive review see you again in your next visit

10/10 - 훌륭해요

Joni

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really loved the GM Amanda she was always patient calm personable and helpful to me and all her guest. Y'all are really lucky to have her
2023년 12월에 1박 숙박함
답변 제공: vk 님, 2023년 12월 11일
Hi Joni thanks for writing a positive review see you in your next visit

10/10 - 훌륭해요

Lilly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to what we needed and clean & quiet.
2023년 11월에 1박 숙박함
답변 제공: vk 님, 2023년 12월 1일
Hi Lilly thanks for taking the time to write a positive review see you again in your next visit

10/10 - 훌륭해요

Sage

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and safe!
2023년 11월에 3박 숙박함
답변 제공: vk 님, 2023년 11월 28일
Hi Sage thanks for taking the time to write a positive feedback see you again in your next visit

10/10 - 훌륭해요

Christopher

2023년 10월에 2박 숙박함
답변 제공: vk 님, 2023년 11월 20일
Thanks Christopher for taking the time to write a positive review see you in your next visit

10/10 - 훌륭해요

Kimberley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2023년 11월에 1박 숙박함
답변 제공: vk 님, 2023년 11월 17일
Hi Kimberley, thanks for writing a positive review of your feedback. It is important to us to see you on your next visit

4/10 - 별로예요

Robin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Toilet was broken most of time we were there. No outside lighting…very dark in parking lot
2023년 11월에 2박 숙박함
답변 제공: vk 님, 2023년 11월 13일
Hi Robin thanks for taking the time to write a review your feedback is very important to us we are sorry for the bad experience we will look into concerns raised by you hope you will give us second chance to serve you better

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs updating. Very pricey for the quality or lack there of.
2023년 11월에 1박 숙박함
답변 제공: vk 님, 2023년 11월 11일
Hi Kelly thanks for taking the time to write a review we are looking into the concerns raised by you and take the appropriate measures to resolve them hope you give us a second chance to serve you better

10/10 - 훌륭해요

Matt

2023년 11월에 4박 숙박함
답변 제공: vk 님, 2023년 11월 11일
Hi Matt thanks for taking the time to write a positive review your feedback is essential to us see you again on your next visit

2/10 - 너무 별로예요

Alberto

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: vk 님, 2023년 11월 1일
Hi Alberto thanks for taking the time to write a review seems you are unsatisfied with your stay with us we are trying our best to serve you better and hope you give us a second chance on your next trip

10/10 - 훌륭해요

Marlita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: vk 님, 2023년 10월 26일
Hi Marlita thanks for taking the time to write a positive review hope you will stay with us on your next visit

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: vk 님, 2023년 11월 5일
Hi David thanks for your positive feedback see you in your next visit

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태
Property could use a deep clean. Staff was friendly and helpful.
2023년 10월에 2박 숙박함
답변 제공: vk 님, 2023년 10월 16일
Thanks, John for your feedback your feedback is very important to us we will look into the cleaning concerns raised by you hope you give us another chance to serve you better in the future.

8/10 - 좋아요

Jack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Could stand some refurbishing and updates. It was clean and comfortable.
2023년 10월에 1박 숙박함
답변 제공: vk 님, 2023년 10월 15일
Hi Jack Thanks for your feedback we will look into the concerns raised by you we are here to serve you better Hope you give us next chance to serve you better

10/10 - 훌륭해요

Tazia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: vk 님, 2023년 10월 12일
Thanks Tazia for your positive feedback see you in your next visit

2/10 - 너무 별로예요

Ginger

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible Customer service
The elevator broke down on the day I arrived I was on the 4th floor. I stayed a total of 3 days and 2 nights but was in and out quite a bit. The toilet seat was broken. I did call down to the front desk the first day and there was no answer. I forgot to tell them the following days and when I got home there was a $20 charge to the credit card I gave them. When I contacted the Hotel after my flight that evening the girl said I would have to talk to the manager the next day. I tried to call the hotel several times. Each time the phone was picked up and set aside. I could hear people in the back ground. No one would talk. Don't stay here. The customer service is not good at all.
2023년 10월에 2박 숙박함
답변 제공: vk 님, 2023년 10월 8일
Hi Ginger Thank you for your stay and for posting your feedback which is very important to us. We are investigating the issue you had and be back in touch. Please note Elevator was not broke down, We have it down in a day for three days to finish an upgrade It is unfortunate that you didn't notice our guest notice at front desk. We even moved guests to first or second floors as requested.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
horrible
horrible staff was rude at check in and it was dirty and people were painting we were sick from smell
2023년 9월에 1박 숙박함
답변 제공: vk 님, 2023년 10월 4일
Thanks for your review sorry you are not happy with our staff My apologies we will work on that and try to serve you better in your next visit

2/10 - 너무 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booked the room, got to the hotel to check in and there were no rooms available, they stated they would send my money back and waive the cancellation fee. Only the cancelation fee was waived. $190.45 has yet to be refunded to my bank account.
2023년 9월에 1박 숙박함
답변 제공: vk 님, 2023년 9월 27일
Sorry Elizabeth for bad experience you will refunded the total dollar amount

4/10 - 별로예요

Gene

아이를 동반한 가족 여행
별로예요: 청결 상태
My room had a horrible smell in it. I mean horrible. The television did not work at all. Don't know no anyone's name but didn't feel comfortable.
2023년 9월에 1박 숙박함
답변 제공: vk 님, 2023년 9월 26일
Thanks Gene for your feedback sorry for bad experience we will try hard to make your stay pleasant.

6/10 - 괜찮아요

Ana

반려동물 동반 여행, 가족 여행
We visited Forth Worth for a concert at the Dickies Arena. The location is convenient since there are restaurants near by, shopping centers, even a movie theater less than 5 minutes away. The best part for us was that we could bring our 55lb. dog with us since this hotel is pet friendly! We had a pleasant stay over all.
2023년 9월에 2박 숙박함
답변 제공: vk 님, 2023년 9월 20일
Thanks Ana for your positive feedback serve you better in your next visit