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Reviews of Riad El Amine Fès

4.5 out of 5
Riad El Amine Fès
94-96 Bouajjara bab Jdid, Fes

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 106 reviews" "
Rating 8 - Good. 29 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mona

Stayed 1 night in Dec 2023

10/10 Excellent

Shatina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American, this was such a unique experience. The riad was absolutely beautiful. I was continually in awe. Though there is so mich history, it was modern in the way it needed to be modern. The staff were so attentive and helpful. It was such a peaceful place to be! 10/10. I visited another riad while i was there. This one was definitely better!
Stayed 3 nights in Dec 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Morocco
More beautiful than most tourist attractions. This was the highlight of Fes. Only downside is that wifi does not reach the bedrooms.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Our credit card was showing 2 charges for the 1 night of accommodation. We had several discussions with staff and the manager but the manager was not helpful in resolving this. Staff also tried to overcharge for food we had from the bar menu when we were checking out (nearly doubling the actual cost). The bathroom was very smelly. No wifi available in the rooms, only in the public areas.
Stayed 1 night in May 2023

6/10 Okay

Rajvee

Traveled with family
Liked: Cleanliness, staff & service
The Riad was gorgeous and lavish. The staff who work there- Munir, Halima were amazing. The breakfast and dinner were absolutely great. The hammam was a new spa- not a true spa. While Halima was great with the scrubbing and it was fine and convenient to get the hammam in the Riad, I don’t know if it was a truly authentic. The presidential suite we stayed in was great but the two twin beds were tiny- so if booking for older kids, beware if that. The biggest issue was the manager- who was rude, unhelpful and was almost shouting at us. Turns out plenty of people including the staff know he’s terrible and it seems the owner doesn’t care to fix this issue. I would have recommended this Riad whole heartedly but will not return here just due to him.
Stayed 2 nights in Feb 2023

10/10 Excellent

ba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yassin and Pele were amazing taking care of all the details and making us feel really at home
Stayed 4 nights in Feb 2023

4/10 Poor

Gail

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel and staff are nice. We were told we would have a coffee machine but there wasn’t one. We tried several times to communicate with hotel before arrival and tried to speak to manager while there. They charged full price for friends’ room which we tried to cancel a week before. Even hotels.com couldn’t get them to communicate. Not the kind of service I have ever encountered in my wide travels.
Stayed 2 nights in Jan 2023

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service
The public areas were beautiful. It was a unique old house. Access to some of the rooms were difficult with steep steps. The food wasn't as good as we expected. The host was very helpful when we ran into problems with transportation to the airport.

10/10 Excellent

Pratik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yassin is a great manager and was nothing but supportive in our travels to Fez
Stayed 2 nights in Oct 2022

8/10 Good

Jean

Traveled with partner
Liked: Staff & service, property conditions & facilities
Le Riad était très jolie et le personnel très accueillant. Cependant, le manque d’accès au wifi a l’étage de nos chambres était frustrant. Deuxièmement, le hammam était en rénovation. Troisièmement, a part des choix limités pour dîner, les mets n’était pas des meilleures.
Stayed 7 nights in Oct 2022

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful, beautiful and amazing Riad
Just like the title says it, Riad El Amine is probably the best place to stay in Fes. Location is excellent (close to the Medina perimeter, in a very quiet location just a few steps from the bustling Medina), inside you’ll feel immersed in the magic of this beautiful country. The food and the great service of all the Staff were the best, everybody was friendly, courteous and professional, making you feel like at home. We will definitely come back to this Riad! Choukran bezef!!
Stayed 4 nights in Sep 2022
Response from Amine Jawhar on Oct 4, 2022
Dear Silvia,We would like to thank you for your wonderful feedback, we are delighted to have made your stay an unforgettable one. We hope to see you again soon... Sincerely,

10/10 Excellent

mariela tumene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service,plase was like a palace,clean,everything was espectacular
Stayed 2 nights in Sep 2022
Response from Amine on Sep 12, 2022
Dear Mariela, We hope you are well. We thank you for the wonderful note and comment you shared with us. Your satisfaction is our greatest reward. We look forward to seeing you again. Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This was the best hotel I stayed in Morocco so far. Great service, very friendly staff, clean and close to everything
Stayed 1 night in Aug 2022
Response from Amine on Aug 28, 2022
Dear Mohammed,On behalf on the entire team of Riad El Amine Fès, we would like to thank for you sharing your experience. Your satisfaction is our priority. See you soon ! Riad El Amine Fès Team

10/10 Excellent

Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel est simplement magnifique et incroyable. On se sent dans un mini palais. Les employés sont extrêmement gentils et attentionnés. Ce fut un réel plaisir de revenir à l’hôtel après nos journées dans la grosse chaleur et de pouvoir se rafraîchir dans la piscine. La nourriture est simplement succulente. Le petit déjeuner inclus vaut vraiment la peine et je vous encourage grandement à essayer le menu du souper du riad : c’est délicieux.
Stayed 3 nights in Jul 2022
Response from Amine on Aug 28, 2022
Chère Camille. Toute l'équipe vous remercie pour ce très bon retour que vous avez pris soin de partager avec la communauté. Nous sommes ravis de lire que vous avez particulièrement apprécié la qualité du petit-déjeuner. Nous mettons un point d'honneur à proposer à nos hôtes une grande variété de produits frais afin que vous puissiez commencer vos journées de travail ou de visites de la meilleure façon possible.A très bientôt.L'équipe du Riad El Amine Fès

8/10 Good

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Amine on Sep 7, 2022
Dear Alma, We hope you are well. We would like to thank you for your kind note. We hope to see you again! Sincerely.

8/10 Good

Bellal

Liked: Cleanliness, amenities, property conditions & facilities
This place is absolutely gorgeous. The facilities are beautifully decorated and the ambience is traditional but very well kept and clean. I enjoyed my stay immensely. Just a few pointers. First of all, I think it is very important to have someone trained in hospitality or customer service available for the guests at all times. On a number of occasions, the servers were also the receptionist and sometimes they did not speak English, French or standard Arabic, which made arrangements somewhat difficult. Another thing, the hotel manager was a little bit pushy when it came to selling hotel services (taxi, massage, guided tour) without a clear confirmation or explanation of expecations. Overall, good stay, but to be excellent, need to work on customer service! Thanks!
Stayed 1 night in Jun 2022

8/10 Good

Madison

Stayed 1 night in May 2022

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property at a great location near the entrance of the medina. Staff were amazing and extremely attentive. Highly recommended
Stayed 2 nights in Mar 2022

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad is beautiful, one enters a place from 1001 nights fairytale. Rooms are huge and stylishly appointed in the same Arabian palace motives. But it shows some age and needs some TLC, especially bathroom. Overall a wonderful experience
Stayed 3 nights in Mar 2022

10/10 Excellent

Oleg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, but For every bottle of water we asked in room hotel charged
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Riad near the Medina of Fes. Top service and great dining. The decor is very unique. Beautiful room (El Gali). Highly recommended for a romantic get away. One single word to describe the riad is WOW. Only down side was that there was no remote control for the tv even if we asked for it twice but in fact, we would not have watched tv too much anyways.
Stayed 3 nights in Dec 2019
Response from Mehdi on Jan 11, 2020
Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was very unique and pleasing! The breakfast was good. Perhaps they could add a few more vegetarian choices to the lunch and dinner menu.
Stayed 1 night in Dec 2019
Response from Mehdi. A on Jan 11, 2020
Thank you so much for taking the time to write a comment, and such a lovely one at that. We're thrilled that we contributed in making your trip to Fès an extra memorable one. We hope to welcome you back whenever your travels bring you back to Morocco , Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is absolutely beautiful and on a very quiet street. The food is great and the people who work there are incredible
Stayed 2 nights in Nov 2019
Response from Mehdi on Dec 15, 2019
Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Mehdi on Dec 15, 2019
Thank you so much for taking the time to write a comment, and such a lovely one at that. We're thrilled that we contributed in making your trip to Fès an extra memorable one. We hope to welcome you back whenever your travels bring you back to Morocco , Best regards.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attentiveness of the staff was superb, the responsiveness of staff was superb, the venue was all that a Riad means in and near the Medina, and within the wider New Fes environs. A great stay!!!! A great experience!!!!
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful riad! Nice and relaxing.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor, amazing staff. Nourdine was very welcoming, Zachariah was an amazing host, the hammam was great with a great massage given by Zanab.
Stayed 3 nights in Aug 2019
Response from Riad El Amine Fès on Aug 14, 2019
Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful riad
We had a lovely stay here and especially appreciated the hospitality and service from the staff (Zachariah went out of his way to make our stay perfect).
Stayed 2 nights in Jul 2019
Response from Riad El Amine Fès on Aug 14, 2019
Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the poor internet connection
Stayed 2 nights in Jul 2019

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Mehdi on May 17, 2019
Dear Nikki, Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay . Zacharia deserves a medal! He was the best , really made our stay pleasant and luxurious. If we needed anything he went above and beyond to make sure we received it. The place was beautiful and very Moroccan. The decor made us feel like we stepped back in time. I would recommend this riad . Only downfall: The rooftop terrace wasn’t complete when we went.
Stayed 3 nights in May 2019
Response from Mehdi on May 16, 2019
Thank you so much for taking the time to share your experience at Riad El Amine Fes and for your incredibly kind words. We strive to deliver excellent service to our guests, and it's always such a pleasure to read comments such as yours. Thank you! We will share your review with the whole staff in order to motivate them. We hope to welcome you back whenever your travels bring you to Fès. Wishing you a lovely day ahead,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After an initial hiccup (loud music in the atrium at 10:30), the staff responded very well. Apologetic and interested in making it up to us, they provided us with a very good time for the next 3 days.
Stayed 3 nights in Apr 2019
Response from Mehdi on May 16, 2019
Dear guest, Thank you fro taking the time to leave a review about your experience at Riad El Amine. Best regards

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very beautiful but not recommended for women.
It was a beautiful Riad but I must mention my terrible experience with a certain staff. First of all, he mentioned about hashish and insisting that it's very good and he wasn't amused about that I am very strict with this matter. He kept staying around us when we were in bikinis, insisted us to get in the water when it was extremely cold. What I felt it seriously crossed a line was that he proposed us a whole body peeling in sauna. As I reckon, in Moroccan sauna, females should be naked but he repeated asking us for a whole body peeling, keep the door open and entering into the sauna without a notice, so that we were extremely uncomfortable and ashamed. Although he spoke a lot with us, he did not mention us small charges such as water, hamam fees, etc. It was not a really pleasant experience either. Since I got extremely sensitive due to his unpleasant and offensive behaviors, I had such an insecurity during the night since he had an access to the keys. It was sincerely beautiful and all were very kind. I have traveled all around the world during many years and this Riad was one of the most beautiful and authentic hotel. But it's sad to say that this made my trip extremely difficult and most unpleasant experience with the accommodation.
Stayed 1 night in Mar 2019

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing stay
Beautiful riad, delightful staff, delicious dinner and breakfast. The hamman and spa services were also great.
Stayed 4 nights in Feb 2019
Response from Mehdi on Feb 19, 2019
Dear Joanna, Thank you very much for your wonderful review. I will share it with the entire team. We are very glad that you enjoyed your stay at Riad El Amine Fès. Best Regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and helpful staff. The location is close to the outside of the medina, so it is easy to get to from the outside.
Stayed 3 nights in Jan 2019
Response from Zakaria on Feb 12, 2019
Dear Matthew, Thank you for leaving a review about Riad El Amine Fès. We are very glad to see that you enjoyed your stay with us. Best regards

8/10 Good

Elena

Liked: Cleanliness, staff & service
This was a great hotel to stay in Fez, Morocco. Very spacious room, which feels like a palace. Great and friendly stuff. I wish it was in a better condition though. Unfortunately couldn’t use a pool due to cold weather and a Spa / jacuzzi was only available for additional charge.
Stayed 1 night in Jan 2019
Response from Zakaria on Feb 12, 2019
Dear Elena, It was a real pleasure having you at Riad El amine Fès. Thank you for your kind comment. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, friendly staff. Traditional Moroccan breakfast. Hammam was very good. A must try. A bit on expensive side. Riads in General have the benefit of experiencing a traditional Moroccan Guest House. The Cons are, gloomy even on sunny days, poor fresh air in bedrooms, older plumbing venting and, if you visit in winter, cold. A few more steps could make this place truly fantastic. I would reccomend and would stay here again.
Stayed 2 nights in Jan 2019
Response from Mehdi on Feb 12, 2019
Dear guest, Thank you very much for sharing your experience at our property. We hope to see you back very soon. Best regards

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
The room is big but the bathroom stinks... There was an awful smell of sewer from the bathroom so we had to keep the bathroom door shut. We saw the same comments from the other guests so we didnt ask for a room change. The riad is situated in a skechy area. You need to walk at least 15 minutes from the centre of the medina. We had been approached by different strangers when we were on the way back to the riad. Not the best location I would say. The dinner in the riad was extraordinarily expensive compared to the other restaurants in the same area, costing us about 700DH for two persons. The food quality was alright. However, it is worth mentioning that I had a dinner in Four Seasons Casablanca which costed me the same price. I felt
Stayed 2 nights in Dec 2018
Response from Thank you for sharing your experience at Riad El A on Jan 8, 2019
Thank you for sharing your experience at Riad El Amine Fès

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Although the interior is quite lovely, this riad is in a sketchy residential area and at least a 20 minute walk from anything. Staff were dismissive and unhelpful - I asked for directions and they said use the GPS on your phone. Half the lights, the tv and the toilet seat were broken in my room. You're better off staying near the Blue Gate
Stayed 4 nights in Dec 2018
Response from Noureddine on Jan 8, 2019
Thank you for sharing your experience at Riad El Amine Fès

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Mehdi on Dec 21, 2018
Thank you very much for sharing your experience at Riad El AMine Fès?

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Fes Oasis
I loved staying here. I was one of the only people and the staff went above and beyond to make me comfortable. From adjusting meal options to even offering to bring my food to my room where it was warmer. They were so lovely and I definitely recommend it. I didnt get to use the spa but did get a tour and it looked SOOO nice especially compared to all the others ive toured in riads of similar prices, so I recommend others take advantage. Every person who worked here was lovely and it was just great :)
Stayed 1 night in Dec 2018
Response from Mehdi on Dec 21, 2018
I would like to express my gratitude for your kind words and I am truly delighted to know you enjoyed our hospitality. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you very much for leaving this wonderful review. We look forward to welcoming you back in the nearest future. Yours sincerely,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites
SUCH amazing food and kind people and the best room!!
Stayed 2 nights in Dec 2018
Response from Mehdi on Dec 21, 2018
I would like to express my gratitude for your kind words and I am truly delighted to know you enjoyed our hospitality. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you very much for leaving this wonderful review. We look forward to welcoming you back in the nearest future. Yours sincerely,

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2018
Response from Zakaria on Dec 21, 2018
Thank you very much for sharing your experience at Riad El Amine Fès

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good location, can use remodeling
Riad El Amime is located just outside the Medina in Old town. It's easy to get to with car and you don't have to drag your luggage across the many ally ways of the Medina. The Riad is pretty but needs some upgrades. I was a bit discouraged upon arriving and not having any one speak English on hand. The welcome wasn't what I expected and it was hard to even get a map with some directions. he lady that check us in was friendly and tried to help but the language was a barrier. The common areas are a bit run down and the lights are kept off so you don't feel welcome to just take a load off after a day of roaming around. The actual room is nice and spacious. Once again it can use some updating. The tub in our room was badly scuffed up, the hair dryer didn't really work but the AC/Heater and TV worked well. The gentleman in the evening spoke English and was very friendly and helped us a lot. He made us feel more comfortable. the Continental breakfast is simple and refreshing. We had dinner one night and it was good. The room dinner was served in was cold and they tried getting the fire place going but it took time. They are looking to expand and i hope they remodel the existing rooms and common areas. I liked the location as it was easy to get to the Medina and new town from here. I'm not sure I'd stay here again unless they did some upgrades.
Stayed 4 nights in Dec 2018
Response from Noureddine on Jan 8, 2019
Thank you for sharing your experience at Riad El Amine Fès

10/10 Excellent

maxi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zach was amazing, he attended to all our needs including booking a day tour for us last minute. He also arranged transport for us to go to Chefchaouen and we had a great driver Pedro who was also our own personal photographer. The Riad was very photogenic with the Pool and the food was amazing too. The price was very good and We would definitely stay there again.
Stayed 2 nights in Nov 2018
Response from Mehdi on Nov 26, 2018
Thank you very much for taking the time to share your experience, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your visit. I am excited to mention your glowing comment with the entire team. We very much look forward to having you with us again in the near future. Yours sincerely

10/10 Excellent

Jamie

We loved Riad El Amine, both for our stay and for the excellent cuisine for breakfast, lunch and dinner! Stepping into the Riad and sipping fresh mint tea immediately calms you. We found the service to be excellent! The room is comfortable, clean and well decorated, we had an excellent stay at Riad El Amine!
Stayed 2 nights in Nov 2018
Response from Mehdi on Nov 26, 2018
Dear Jamie, I would like to express my gratitude for your kind words and I am truly delighted to know you enjoyed our hospitality. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you very much for leaving this wonderful review. We look forward to welcoming you back in the nearest future. Yours sincerely,