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나이츠 인 트래버스 시티 여행 후기

2 out of 5
나이츠 인 트래버스 시티
360 Munson Avenue, Traverse City, MI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 368개" "
평점 8 - 좋아요. 1001개 이용 후기 중 384개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 157개" "
평점 4 - 별로예요. 1001개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 33개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Both bedskirts on the beds were nasty dirty, the mirror had something all over it, the tub had cracks and pieces missing, the faucet in the tub was broken, the hair dryer was broken and when I asked for another they didn’t have one, there was a cobweb in the corner with black things in it in the bathroom shower, and the fridge didn’t work. I have pictures of all the issues listed above.
2024년 2월에 2박 숙박함
답변 제공: Jessica, General Manager 님, 2024년 2월 29일
Hi Amanda. Sorry for the delay in our response. We have been unable to access our Expedia account for almost a week. I am deeply disturbed by your report. I will be addressing this with our staff. I am sorry about the broken hair dryer. They tend to go out randomly in smoke. We do keep a backup at the Front Desk for when this happens. However, yours was the 2nd hair dryer to go out that day, and another guest had the spare. Sorry for the inconvenience. All of our tubs need to be refinished. This is part of the remodel that is happening right now. We will also be getting new furniture, carpet, and mirrors. We sent maintenance in after your checkout, and found nothing wrong with the faucet or fridge. The fridge just need to be plugged in. Sorry we missed that after the previous checkout. I do hope one day you can give us the chance to prove we can do better. If not, I understand and wish you the best in all your future travels.

10/10 - 훌륭해요

Stephen

2024년 2월에 2박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2024년 3월 24일
Thank you for staying with us. We look forward to serving you again in the future.

8/10 - 좋아요

Kristofor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to check in across the street at the Howard Johnson, but other than that, it was a great one night stay. Bed was very comfortable. Great price, also!
2023년 12월에 1박 숙박함
답변 제공: Angee 님, 2024년 2월 15일
Thank you Kristofor reviewing us. We apologize for the inconvenience of having to go across the street to Howard Johnson for check-in. We hare pleased you had a good stay otherwise. Thank you for staying with us. We look forward to serving you again in the future.

6/10 - 괜찮아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No rails in showers or bathroom. All rooms should have these safety features. The photo didn't match the room.
2023년 12월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 12월 16일
Linda, thank you for your feedback. Our handicapped rooms are equipped with guard rails in the bathroom. We hope you come to stay again.

10/10 - 훌륭해요

Charles E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff pleasant and accommodating.
2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 12월 4일
Charles, Thank You for your rating and feedback.

10/10 - 훌륭해요

Malak

좋아요: 편의 시설/서비스
Rooms are great, clean and romantic..
2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 12월 4일
Malak, Thank you for your feedback. We hope to serve you again soon.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained Friendly staff
2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 12월 4일
Barbra, Thank you for your rating and feedback. We look forward to serving you again.

4/10 - 별로예요

Bob

좋아요: 청결 상태
별로예요: 직원 및 서비스
Office was closed all the time. Had to go across a 4 lane highway to a Howard Johnson to check in . If I wanted to take advantage if the continental breakfast I also had to cross highway. I asked for a 1st floor room so I could park in front of my room and only 3 nights of my stay could I do that.
2023년 11월에 6박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 20일
Bob, Thank you for your review. We apologize for your inconvenience of having to go to Howard Johnson for check-in and breakfast. We hope to serve you again one day.

6/10 - 괜찮아요

Bridget

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 20일
Thank You for your rating Bridget.

10/10 - 훌륭해요

Judith

Nice location, good price
2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 17일
Thank you for your awesome feedback. We are happy our location and price worked for you. We hope to serve you again.

10/10 - 훌륭해요

Lorrie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Want to say wasn’t very happy that had Togo across the street to check in but the gentleman was a i won he was awesome.
2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 17일
Lorrie, Thank you for your feedback. We are pleased you enjoyed your stay, even though you had to check-in across the road. We hope to serve you again.

6/10 - 괜찮아요

Jonathan

좋아요: 청결 상태
The room was not ready for check in at 3pm and I had to wait until 630pm. I think this is a one off though because the lobby is being renovated.
2023년 11월에 2박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 17일
Jonathon, Thank you for your feedback. We apologize for not having your room done on time. We hope to serve you again.

10/10 - 훌륭해요

Parker

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 11월 17일
Thank you for your awesome review. We hope to see again soon.

8/10 - 좋아요

Serita

2023년 11월에 1박 숙박함
답변 제공: Angee, Front Desk Manager 님, 2023년 12월 4일
Thank you for your rating. We look forward to serving you again.

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall experience was decent. However the heater blows cold air. Otherwise the front desk was very accommodating to our needs.
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for bringing this to our attention. Now we can address this. I hope this doesn't deter from staying with us in the future. We will do our best to correct this issue. We hope to see you in the future.

6/10 - 괜찮아요

VIRGINIA

가족 여행
좋아요: 직원 및 서비스
It room was adequate
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for choosing our location. If there was anything we can do better, we would love the feedback so we can improve your future stays.

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We found three roaches in the bathroom area. When it was reported, they said it was that time of year. That was it!
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 27일
Dear Nancy,What you have described is disappointing, as we want all our guests to have a great stay. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Your feedback is gratefully received, and we thank you for allowing us to host you.

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for giving us the opportunity to accommodate you! Our staff will be awaiting your future reservations!

8/10 - 좋아요

maureen

좋아요: 직원 및 서비스
Quite. Hot shower
2023년 9월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We take pride in our guests and the and our staff for making everyone's stay comfortable. Please visit us again.

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
I am delighted to hear that. We look forward to seeing you again.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place.
Stayed 3 days. Nice place. Sink light went out and maintenance repaired quickly.
2023년 10월에 3박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for staying with us. Our maintenance men take pride in helping our guests. We hope we will see you again.

8/10 - 좋아요

Luanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for choosing Knights Inn. We look forward to seeing you again.

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
I'm glad you had a pleasant stay. I hope you'll still let us be able to host you in the future.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스
The only couple items that needs constructive feedback is (1) the bedstand lamp had a turn-on/off switch that seemed loose and almost on the verge of breaking. (2) the shower curtain needs to be a longer length so that it efficiently sheds water back into the tub. Two of my showers weeped over the lip and some puddling occurred on the bathroom floor (grateful for the extra towels). Rm 216.
2023년 10월에 1박 숙박함
답변 제공: Jessica Denton, GM 님, 2023년 11월 4일
Thank you for your feedback! I am happy your stay with us went fairly well. I am sorry about the shower curtains. I will keep that in mind when I order replacements. I am also sorry about your lamp. I have submitted a work order to maintenance to have that checked out. Thank you for letting us know. I hope you will come back to see us one day.

10/10 - 훌륭해요

Barbara

연인과의 여행
The room was very clean and well stocked. We were in Traverse City to visit with a sick friend so did not eat the breakfast provided or anything other than the room
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We here at the Knights Inn are glad that we could of helped in your time in need a little more comfortable considering the circumstances.

6/10 - 괜찮아요

Adrian

별로예요: 편의 시설/서비스
ok, good price. Only there for one night. Probably would not choose again
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
I do apologize that your stay was not ideal. I would like that you could give us another chance to accommodate you and give you a better experience.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was mold on the bathroom tiles. Room musty.
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
That is not something anyone would like to see let alone feel on their feet. I do apologize. Thank you for bringing that to my attention. I will address this issue and go through the correct measures to resolve this. I hope this doesn't deter you from visiting us again.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, clean, comfortable central location. People were very knowledgeable an friendly
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
I'm very pleased to hear that you had a good stay! We take pride in our staff. I hope you will se us again and thank you for your feedback!

2/10 - 너무 별로예요

Mario

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed bugs
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
I'm very sorry that you had to deal with is issue. This is something that no would like to deal with. I hope our staff was able to make your stay after finding out about this, more comfortable. Please don't let this stop you from coming to see us in the future. We would be happy to accomodate you in your future travels.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
Thank you for letting us accommodate you! Please see us again!

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
It was a wonderful stay. Clean room. Very smooth checkin. Comfy beds.
2023년 10월에 4박 숙박함
답변 제공: Adam 님, 2023년 10월 12일
Thank you for choosing to stay with us. We hope to See you again!

6/10 - 괜찮아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Door in room had a huge gap.
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
I apologize if that affected your stay. I hope this doesn't hinder any future plans you may have with staying with us. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
That you for your review. We look forward to being able to accommodate you again.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
Thank you so much for your great review. We look forward to seeing again.

10/10 - 훌륭해요

victoria

2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Our staff here at Knights Inn appreciate that you decided to let us accommodate you. We look forward to seeing you in the future.

6/10 - 괜찮아요

Jim

좋아요: 청결 상태, 직원 및 서비스
Noise between the he ac and ref
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
I apologize if the noise disturbed you stay. Thank you for bringing this to our attention so we can resolve this issue and hopefully make your next stay more restful.

10/10 - 훌륭해요

Edward

2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We are glad you enjoyed your stay. We look forward to accommodating you again.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice Birthday getaway. Our room was upgraded.
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
I'm glad you had a nice birthday. I hope your upgrade helped to improve your stay with us and that we will see you in the future.

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice beds!
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
Thank you for staying with us. We look forward to accommodating you for you future stays.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent desk staff- very friendly, helpful and professional.
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 13일
Thank you! Our staff takes pride in our professionalism and our customer service.

8/10 - 좋아요

Elizabeth 님, Vermontville

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were in town one night and this hotel was perfect for what we needed. It was conveniently located, the beds were comfortable and the air conditioner worked super well.
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for your feedback. Our housekeeping and maintenance staff are very diligent in their duties so that you stay is comfortable.

10/10 - 훌륭해요

Rodney

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good.
2023년 9월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you. Please visit us again.

10/10 - 훌륭해요

Merilee

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problem we had, was the coffee maker didn't work. And the shower got the floor all wet.
2023년 9월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We appreciate you bringing this to our attention. We hope you will let us be able to accommodate you with your future stays.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We apologize that your stay was not satisfactory. Please let us know what issues you had so we can correct them and hopefully be able to host you in future visits.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms Needs updating.
The staff was very helpful, friendly and pleasant to work with. The room was clean but the furnishings were dated, scratched and the lamps needed fixing.
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you. Our staff enjoys helping our guests and we appreciate the feedback so we can focus on what we can do to make your future stays more comfortable.

4/10 - 별로예요

Thomas

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Staff
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We take pride in our staff and our staff takes pride in helping our guests. We hope to see you again.

10/10 - 훌륭해요

Kerry

2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
Thank you for deciding to let us be the ones to accommodate you. We look forward to seeing you again.

10/10 - 훌륭해요

Rosanna

2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 28일
We look forward to seeing you in the future. Thank you for choosing Knights Inn.

6/10 - 괜찮아요

Tom

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The mattress was lumpy (old?) and uncomfortable. The TV didn't work.
2023년 9월에 1박 숙박함
답변 제공: Jessica Denton, GM 님, 2023년 11월 4일
Thank you for your feedback! I am sorry your stay with us was not 100% satisfactory. I am sorry about your mattress. I am actually replacing the bad ones over the winter. I am also sorry about the TV. I am submitting a work order to have that checked. I hope you will give us the chance one day to prove that we can do better. I wish you safe travels in all your future endeavors.

6/10 - 괜찮아요

Karen

별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Jessica Denton, GM 님, 2023년 11월 4일
Thank you for your feedback! I am sorry your stay was not 100% satisfactory. I hope you will give us the chance one day to prove we can do better.