숙박 시설 정면 - 저녁/밤

레지던스 인 채터누가 니어 해밀턴 플레이스 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 692개 이용 후기 중 413개" "
평점 8 - 좋아요. 692개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 692개 이용 후기 중 42개" "
평점 4 - 별로예요. 692개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 692개 이용 후기 중 42개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Garrett, thank you for your stellar rating of the Residence Inn by Marriott Chattanooga Near Hamilton Place. We're delighted that you enjoyed your stay. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Kylee

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best stay ever!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Kylee, it brings us great joy to hear that your stay at Residence Inn by Marriott Chattanooga Near Hamilton Place was memorable. We are thrilled you enjoyed your visit and we are hopeful to see you again in the future.

10/10 - 훌륭해요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff, amazing room, pool, hot tub, breakfast…
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Sandy, we're thrilled to hear that you enjoyed your stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place. It's great to know that our team members, contemporary rooms, pool, and hot tub met your expectations. We're also glad you found the breakfast delightful. We can't wait to welcome you back for another amazing experience!

10/10 - 훌륭해요

Nevaeh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The entire staff was kind and very accommodating. Breakfast was nice each day I was there. The room was very clean. Truly everything satisfied my standards.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Nevaeh, it's wonderful to hear that you had a great stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place. We appreciate your kind words about our team members' accommodation and kindness. It's also very pleasing to know that you enjoyed our daily breakfast and found the cleanliness of your room up to standard. We hope to welcome you back for another satisfying stay.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the indoor pool and the breakfast.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Teresa, thank you for sharing your experience at Residence Inn by Marriott Chattanooga Near Hamilton Place. We are delighted to know you had fun using the indoor pool and appreciated our breakfast. We hope to see you again soon.

10/10 - 훌륭해요

DeTonica

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
DeTonica, thank you for leaving such a great rating for Residence Inn by Marriott Chattanooga Near Hamilton Place. It means a lot to our team members. We hope to be your home away from home again in the future.

10/10 - 훌륭해요

YUSUKE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Yusuke, thank you for choosing Residence Inn by Marriott Chattanooga Near Hamilton Place for your stay. We are glad to hear that your experience left no room for additional feedback. We hope to have the pleasure of welcoming you back in the future. Safe travels.

8/10 - 좋아요

Andrea

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Andrea, thank you for your rating of Residence Inn by Marriott Chattanooga Near Hamilton Place. We're pleased to know your stay was enjoyable. Your feedback is crucial for us to continue improving and offering exceptional service. Please consider sharing specifics of what you liked or any areas where we could have enhanced your experience. Looking forward to welcoming you back on your next visit to Chattanooga.

10/10 - 훌륭해요

Rita

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Rita, it's wonderful to hear that you had a great experience at Residence Inn by Marriott Chattanooga Near Hamilton Place. We can't wait to welcome you back in the near future. Thank you for taking the time to share your rating.

8/10 - 좋아요

Debra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Responsive staff
Staff was very responsive when we asked for missing items like a hair dryer and bath mat. The design of the handicapped shower was lacking -- water gets all over the bathroom. The suite did not have a pan for cooking on the cooktop nor plates. Breakfast is always good, though. Not our first stay here.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Debra, thank you for taking the time to share your feedback. It's pleasing to hear about our team's quick response to your requests, and that you continually enjoy our breakfast offerings at Residence Inn by Marriott Chattanooga Near Hamilton Place. We've noted your concerns with the accessible shower design and the lack of certain amenities in the suite. Your insights benefit us in improving guest experiences in the future. We're hopeful for the opportunity to enhance your next stay with us.

10/10 - 훌륭해요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Check in was easy. My first room was on a floor that I didn’t prefer but Kathy at the front desk was helpful and resolved it and put me in another room quickly. I stayed in king studio and it was large and spacious. Breakfast was a 3 out 5. Pool area was great also. My only issue was I wasn’t told at check-in that housekeeping only cleanse rooms every 2 days of your stay. But I called the front desk and they did send up clean wash cloths and towels.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Regina, thank you for highlighting your positive experience with Kathy and at the Residence Inn by Marriott Chattanooga Near Hamilton Place. We're delighted you enjoyed the roomy king studio and pool area. We appreciate your feedback on the breakfast. Regarding our housekeeping schedule, we extend our apologies for any miscommunication and appreciate your understanding. We're looking forward to welcoming you back soon.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for the fantastic rating, Brian!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn by Marriott Chattanooga Near Hamilton Place! We can't wait to see you again soon.

6/10 - 괜찮아요

Kyle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for taking the time to submit this feedback, Kyle.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Laura

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Laura, it's wonderful to see your perfect score for your stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place. We sincerely appreciate your rating and we look forward to providing another exceptional experience on your next visit. Safe travels until then.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great Front Desk Staff and Spacious Room
We’re glad our room was very spacious. With two little kids space is a requirement. The couch wasn’t comfortable and was hard. The refrigerator was scrubbed with a scouring pad or a wire brush, like maybe someone wrote or drew something on it. The bathroom door had been doodled on in black pen. The pool was shut down, which we weren’t aware of till we arrived. We paid $14+ to wash and dry two loads of laundry. The detergent and dryer sheets were free though. The walls of the hallway had white stuff on the wallpaper. There was this weird white box on the wall by the bed that we weren’t sure what it was. Overall it was a good hotel to stay at. It was clean, had modern decor, and spacious for a one bedroom. The appliances worked (we cooked on the stovetop). The refrigerator kept our drinks cold. The water pressure was decent in the shower.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Jennifer, it's wonderful to hear you found the Residence Inn by Marriott Chattanooga Near Hamilton Place spacious and appreciated our clean, contemporary aesthetic. We're pleased the appliances, including the stovetop, met your needs.We regret that some aspects of your stay did not meet your expectations, such as the comfort of the couch and some maintenance details. Please know your feedback is vital and will be used constructively to improve our guest experience. We're likewise sorry for any inconvenience caused due to the pool being closed and the cost of laundry services.It heartens us to know you found the experience generally positive. We look forward to the prospect of accommodating you and your lovely family again in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We’re glad our room was very spacious. With two little kids space is a requirement. The couch wasn’t comfortable and was hard. The refrigerator was scrubbed with a scouring pad or a wire brush, like maybe someone wrote or drew something on it. The bathroom door had been doodled on in black pen. The pool was shut down, which we weren’t aware of till we arrived. We paid $14+ to wash and dry two loads of laundry. The detergent and dryer sheets were free though. The walls of the hallway had white stuff on the wallpaper. There was this weird white box on the wall by the bed that we weren’t sure what it was. Overall it was a good hotel to stay at. It was clean, had modern decor, and spacious for a one bedroom. The appliances worked (we cooked on the stovetop). The refrigerator kept our drinks cold. The water pressure was decent in the shower. We would stay here again if we were traveling in the area.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 11일
Jennifer, the Residence Inn by Marriott Chattanooga Near Hamilton Place appreciates your feedback and is glad to know that our spacious offerings suit your family's needs. We understand that the conditions of the couch and refrigerator were not up to your expectations and our team takes such concerns seriously.Even though our pool was temporarily unavailable, we hope it didn't cause much inconvenience. We understand the importance of clear communication and will strive to improve on this.Our team is encouraged to learn that you found our hotel to be tidy with contemporary, expansive accommodations and functioning amenities. We're delighted that you found the stovetop and refrigerator to be notably useful and would appreciate the opportunity to welcome you back should your travels bring you again to our area.

8/10 - 좋아요

Lawrence 님, Hartsville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in room 404 there was a constant drip in tub. The breakfast offerings were average. Staff very friendly & helpful!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Lawrence, it's great to hear that you found our Residence Inn by Marriott Chattanooga Near Hamilton Place team members attentive and supportive. However, we apologize for any issue concerning the bathroom and wish to assure you that regular maintenance is a priority for us. Regarding your comments about breakfast variety, we're always looking to improve our offerings based on guest feedback. Your insights are much appreciated and will be taken into consideration. We're hoping to have another opportunity to welcome you back.

10/10 - 훌륭해요

JESSICA 님, Lafayette

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the fantastic rating, Jessica!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Chattanooga Near Hamilton Place. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do Not Stay Here!
This place is terrible do not stay here. First of all we didn't get into our room until 4:30 even though check is 3 pm. The front desk agent was really rude and acted like we arrived early when we arrived at 3:15 pm. Once we arrived in the room it was a 2 bedroom with 2 king beds instead of 1 king with 2 double beds as I requested. In addition the sofa bed was filthy it had pet hair and food all in it. I called the front desk to informed them no one never showed up. After an hour and half I had to literally go down to the front desk to say how dirty it was. Once housekeeping came in to clean she even was like eww!! eww! thats how dirty it was. I would not stay here again
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
It's deeply regrettable to learn about your experience. While every effort is made to ensure guests are accommodated according to their booking, we understand that the room arrangement was not as requested. We also wish to address your comments regarding the cleanliness of the sofa bed and the manners of our team members. Please note, our goal is to ensure timely room availability for all guests and any delays are not the norm. We appreciate your feedback in helping us improve. It's our hope you would consider giving us another chance to host you and rectify your impression.

6/10 - 괜찮아요

Hetty a

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Not good, dirty
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Hetty, we regret to hear your recent experience didn't quite meet expectations. Cleanliness is a top priority for us, and we're working hard to ensure every guest feels comfortable and content. We hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Steven

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Steven, we're thrilled to hear that you had a great stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place. Thanks for taking the time to rate us. We hope to welcome you back in the near future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great place
We arrived with only 15 min left before the hot tub area closed but the front desk receptionist was kind enough to leave it open for us an additional half hour. Although the hot tub was fine, the pool was closed due to its chemicals. That would have been a deal breaker if my grandchildren were with us. The reason I gave it 4 stars is the free breakfast. The scrambled “eggs” were very artificial tasting and rubbery. I’ve seen those eggs you get at these breakfasts but this was worse. I couldn’t eat them. There was no breakfast potato and there were only plastic utensils. There was oatmeal with many topping choices, waffle maker, breakfast sandwich, sausage and bagels and cream cheese and breads which was good. The coffee was excellent, bold and rich. Breakfast was important to us as we were embarking on a 10 hour drive to Florida. Overall the place was new looking and clean and the room was spacious and comfortable. Next time I’m going to look for a place with an omelette service. Then I’ll know their eggs are real.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for your thoughtful feedback. We're happy to hear you appreciated the extra time in the hot tub and found our rooms cozy and capacious with an up-to-date atmosphere. However, we're sorry that certain elements of your stay did not meet your expectations. We understand that the pool situation was less than ideal, and we acknowledge your sentiments on the breakfast offerings. Rest assured, your comments have been heard and we're proactively seeking ways to enhance our breakfast experience. During your next visit, we hope you find our efforts to improve satisfying and up to your standards.

10/10 - 훌륭해요

Deborah

출장 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Deborah, thank you for choosing to stay at Residence Inn by Marriott Chattanooga Near Hamilton Place. We're delighted you had an excellent experience as your satisfaction is our highest reward! We would love to continue providing superior service for your future visits. Safe travels!

10/10 - 훌륭해요

Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Very nice stay. Our room was very spacious. Breakfast had a good selection.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Jacob, it's wonderful to hear that you had a pleasant stay at Residence Inn by Marriott Chattanooga Near Hamilton Place. We're thrilled that you appreciated the room's generous space and the variety offered at breakfast. We look forward to your return visit.

10/10 - 훌륭해요

Stephen

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Thank you for taking the time to leave this wonderful rating, Stephen! We hope to see you again soon at Residence Inn by Marriott Chattanooga Near Hamilton Place so we can share yet another amazing experience!

10/10 - 훌륭해요

Yuddys P

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 10박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Yuddys P, the Residence Inn by Marriott Chattanooga Near Hamilton Place team is thrilled to know that your experience met your expectations. Thank you for your generous rating. We hope to see you again in the future for another wonderful stay.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite hotel in Chattanooga. It is elegant, classy and very beautiful. I want to do commercials for this hotel because I love it that much. The kitchen is a huge selling point for me. Its like an apartment.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Joe, we're thrilled to hear Residence Inn by Marriott Chattanooga Near Hamilton Place has captured your heart! Your compliments regarding our aesthetic have a positive impact. It sounds like you've made great use of our in-room kitchen provisions, evident in your likening it to an apartment. Your enthusiasm is infectious, and we're already looking forward to welcoming you back soon!

10/10 - 훌륭해요

Yongquan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place, like it. This is our third stay here.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Yongquan, thank you for your loyalty to Residence Inn by Marriott Chattanooga Near Hamilton Place. It pleases us to learn that you found our hotel to be a great place to stay. Our team members are grateful for your repeated patronage and eager to welcome you for another visit in the near future.

8/10 - 좋아요

Sonia Olvera 님, Nocatee

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Nice breakfast. Pretty close to everything. Our suite had what we needed. We didn't get to use the kitchen area, but it was available. No extra blankets in our closet, but im sure they would have provided some if needed.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 4일
Sonia, it's wonderful to hear that you appreciated the friendly faces of our Residence Inn by Marriott Chattanooga Near Hamilton Place's team members and enjoyed our breakfast offering. Our prime location certainly aims to give our guests easy access to the local sights.Concerning the blankets, our team members are always ready to assist and provide any additional items you may need for a comfortable stay. We sincerely hope that during your next visit, you'll get to take full advantage of our well-equipped kitchen area. Thank you for your review. We eagerly anticipate your return.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Daniel, it's wonderful to see your perfect rating of Residence Inn by Marriott Chattanooga Near Hamilton Place! It appears that you've had a memorable experience with us. We're delighted to have been a part of your journey. We eagerly look forward to the opportunity of hosting you again.

10/10 - 훌륭해요

Michelle

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely ladies on reception and a beautiful safe, clean and happy stay. Thank you.
2023년 9월에 27박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Michelle, thank you for sharing your experience at Residence Inn by Marriott Chattanooga Near Hamilton Place. We are thrilled to hear that you had a comfortable, joyous stay and found our reception team members welcoming. We hope to welcome you back to our hotel in the near future.

8/10 - 좋아요

Jesse

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thank you for the 4-star rating, Jesse!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Chattanooga Near Hamilton Place. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Patricia

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thanks for sharing this perfect rating, Patricia!We're thrilled to hear you enjoyed your stay at Residence Inn by Marriott Chattanooga Near Hamilton Place! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Condora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it here...Home away from home.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Thank you for the excellent rating, Condora!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Chattanooga Near Hamilton Place! We look forward to hosting you again soon.

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like a little apartment!
2023년 7월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Maggie, we're delighted that your stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place gave you the homely feeling of a quaint apartment. We appreciate you choosing us, and we hope to provide the same comfort on your future visits.

8/10 - 좋아요

Missy

가족 여행
좋아요: 숙박 시설 상태 및 시설
Nice
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thank you for the 4-star rating, Missy!It's great your time at Residence Inn by Marriott Chattanooga Near Hamilton Place was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

Missy

가족 여행
좋아요: 편의 시설/서비스
Nice
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 14일
Thanks for the 4/5 rating, Missy!We're thrilled you enjoyed your time at Residence Inn by Marriott Chattanooga Near Hamilton Place so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Tierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about our stay. I would definitely stay again.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thanks for the outstanding rating, Tierra!We're delighted your time at Residence Inn by Marriott Chattanooga Near Hamilton Place was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Sharon Dianne 님, Marilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are wonderful. Good breakfast. It's definitely a place we will visit again when we return to Chattanooga.
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Sharon, many thanks for your stellar review! We're thrilled to know the team members at Residence Inn by Marriott Chattanooga Near Hamilton Place enhanced your stay with their service. It's also wonderful that our breakfast options met your satisfaction. We eagerly anticipate your next visit when you return to Chattanooga.

10/10 - 훌륭해요

Friederike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 13일
Friederike, thank you for your high rating of Residence Inn by Marriott Chattanooga Near Hamilton Place! We're thrilled that you enjoyed your stay with us and we hope to have the opportunity to serve you again in the future. Safe travels!

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing!
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Shawn, it's absolutely heartening to hear your positive feedback about our team members at Residence Inn by Marriott Chattanooga Near Hamilton Place. It's our priority to ensure every guest feels welcome and cared for. We appreciate your compliments and look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Donald

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 22일
Thank you for the great rating, Donald!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn by Marriott Chattanooga Near Hamilton Place! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 - 별로예요

Sarah

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was obviously not vacuumed. Tags from clothing on the floor. Baby pacifier in plain sight under couch. Makeup stained comforter. Blood stains on sheets. Pulled back sheets and found numerous long hairs. Pretty sure linen was not done. Shower are, showers still wet . Sediment in bottom of showers that needed to be rinsed away. Soap scum on walls. Hair on floor and in every corner . Dirty silverware in drawers. Windows still open with air running , I’m assuming to air out the pot smell . Every time we got on the elevator it reeked of pot. Switched to a new room at midnight . Still found tags to clothing on the floor. Dirty dishes put away and wet showers with sediment that needed to be rinsed out before my kids could get bathed. Fourth floor for our “upgrade”. Hair bands on the floor . Hallway littered with dirty laundry outside of rooms. Windows still open in all the rooms. Pot smell still everywhere. I understand everywhere is short staffed and the staff I did encounter were very nice but for the price paid for a family trip to see my son perform in bands of America . I was honestly embarrassed to be staying there and felt very uncomfortable sleeping in the beds and bathing there. Please check other hotels out beforehand. I had even asked for room service the next day to at least get my sheets changed but they told me that only happens if i were to be staying three or more days… we stayed two nights .
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Sarah, your feedback is truly valuable to us. We regret that the cleanliness standard of our accommodations didn't meet your expectations, along with disappointments related to various aspects such as linens and in-room amenities. We can assure you, this is not indicative of our usual high standards.We're relieved to hear that interaction with our team members was positive amidst the uncomfortable experience, and your comments have been shared with our operations team to make necessary improvements. We truly wish your family's trip was more enjoyable and hope to have the opportunity to restore your confidence should you choose to stay with us in the future.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Deborah, thank you for your review. We are thrilled to hear that your stay at the Residence Inn by Marriott Chattanooga Near Hamilton Place was excellent. We appreciate your feedback and look forward to providing more great experiences in the future.

8/10 - 좋아요

MARGARET

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wanted to be frustrated with this property – because I have been driving for 10 hours and I was exhausted. All I wanted to do was get in the hot tub. But it seem they’re having some kind of event or conference, because there was a group of 10 or 15 men sitting outside on the other side of the glass for the hot tub and I didn’t feel comfortable Because I’ve been drinking and I didn’t want to be in a bathing suit in front of them. That said the front desk gal was extraordinarily kind and very professional.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Margaret, it's great to know that the front desk service at Residence Inn by Marriott Chattanooga Near Hamilton Place exceeded your expectations. We regret any discomfort you felt with the hot tub situation. We're always working to provide a relaxing atmosphere and your feedback helps. We truly appreciate your understanding and patience, and look forward to serving you again.

10/10 - 훌륭해요

keisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Keisha, thank you for choosing Residence Inn by Marriott Chattanooga Near Hamilton Place and for your strong rating. It's heartening to know that your stay with us was a pleasant experience. We're looking forward to welcoming you back again soon.

10/10 - 훌륭해요

David

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
David, it's always a delight to hear from our guests, especially when they have enjoyed their stay as you have. Thank you for choosing Residence Inn by Marriott Chattanooga Near Hamilton Place. We're looking forward to welcoming you back in the future.

8/10 - 좋아요

Bruce

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay at the property.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Bruce, it's wonderful to hear that you had a good stay at Residence Inn by Marriott Chattanooga Near Hamilton Place. We always strive to provide the best experiences for our guests. Thank you for sharing your positive feedback and we hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Alishia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We really like that it had a mini kitchen an sleep sofa! We plan on coming back and staying longer.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Alishia, it's wonderful to hear you enjoyed the convenient amenities like the mini kitchen and sleep sofa in your room at Residence Inn by Marriott Chattanooga Near Hamilton Place. We're absolutely thrilled to know you're planning to stay with us again for a longer period. We eagerly await your return and are sure to make your next experience just as enjoyable, if not more so.

10/10 - 훌륭해요

Robert 님, Pineville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved front desk Rena! She’s a jewel! She made us feel so special and took care of all our needs. We had a great stay.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Robert, it's lovely to hear about your enjoyable stay at Residence Inn by Marriott Chattanooga Near Hamilton Place. It's especially heartening to know Rena's commitment to excellent service resonated with you. She truly is a gem in our colleagues' team and we're thrilled to hear she could make your experience memorable. We look forward to offering you another delightful stay when you next need accommodation in our area.