외관

홀리데이 인 호텔 & 스위트 피닉스 에어포트, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 520개" "
평점 8 - 좋아요. 1007개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 99개" "
평점 4 - 별로예요. 1007개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 51개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Hyun Chang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was Excellent staying over there. Thanks
2019년 3월에 3박 숙박함

8/10 - 좋아요

Joon 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
공항에서 가까운 호텔
전체적인 시설은 홀리데이인수준이나 조식 수준과 헬스장 수준은 다른 호텔에 비해 수준이 떨어짐.
2018년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처 이용
좋습니다

8/10 - 좋아요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 5월 2일
Hello Terri, thank you for choosing to stay with us we truly appreciate your feedback and we hope to see you back real soon!

10/10 - 훌륭해요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has everything you need for an overnight before the airport
2024년 4월에 1박 숙박함
답변 제공: AGM, Mindy 님, 2024년 5월 1일
Thank you so much for the recent stay, we appreciate you choosing to stay with us and look forward to your future return!

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and well maintained. Pleasant staff. Definitely would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Agm, Mindy 님, 2024년 5월 1일
Hello Stacy, we are happy to hear you enjoyed our hotel and friendly staff, we are thrilled to hear you enjoyed your stay , please visit again soon!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in. Checkout was a bit hectic.
2024년 4월에 1박 숙박함
답변 제공: Agm, Mindy 님, 2024년 5월 1일
Hello Denise, we apologize for any inconvenience that happened during your check out process, we are working on ways to improve, please visit again!

10/10 - 훌륭해요

Gloudina 님, Sparks

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Always a winner
2024년 4월에 2박 숙박함
답변 제공: Agm, Mindy 님, 2024년 5월 1일
Hello Gloudina, thank you for your kind survey about our great hotel, and we appreciate your feedback please do come back soon!

6/10 - 괜찮아요

Rebecca 님, Danville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We booked a 2 Queen suite with a pull out couch for our large family. We were given a king suite with pull out couch, which was not enough room for us all. We were told the queen had maintenance issues and were brought a roll away bed and portable crib.
2024년 4월에 1박 숙박함
답변 제공: AGM, Mindy 님, 2024년 5월 1일
Hello Rebecca we are deeply sorry for the inconvenience caused by the sudden change, in rooms , your feedback is very important to us, we do hope you return in the future!

8/10 - 좋아요

Marilyn 님, Avon Lake

가족 여행
별로예요: 숙박 시설 상태 및 시설
The shuttle bus had stained seats.
2024년 4월에 1박 숙박함
답변 제공: AGM, Melinda 님, 2024년 5월 1일
Hello Marilyn, we apologize for any inconvenience caused by the stained , we are looking into this matter to ensure it is revolved, thank you again!

10/10 - 훌륭해요

Kuo-Ying Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Mindy. AGM 님, 2024년 5월 2일
Hello there, we are happy to have been able to have you stay with us here ta our hotel we do hope to see you back soon!

10/10 - 훌륭해요

Pamela

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 5월 2일
Hello Pamela, thank you so much for allowing us to host you we are thrilled to hear you enjoyed your stay please visit again soon!

10/10 - 훌륭해요

Carole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I comment. We are happy with facilities and service.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 5월 2일
Hello Carole we are super happy to hear how you enjoyed our hotel, we hope that you will visit again real soon!

6/10 - 괜찮아요

anne

좋아요: 숙박 시설 상태 및 시설
I stayed here for convenience for just one night. I particularly wanted the airport shuttle. They do not make it clear that to get the shuttle you have to CALL them. Since I have a phone that is from out of the country it made it extremely difficult for me. The hotel itself is alright, nothing special. The TV in the room does not provide any of the major networks ---ABC, CBS etc. I would not stay there again
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 5월 2일
Hello Anne, we are sorry for any inconvenience caused by our television, we are looking into your concern to ensure it does not happen again ,thank you for bringing it to our attention, We also are sorry you were confused by having to call the shuttle to be picked, as is custom for most hotels, so that we can assure when guest arrive and when they would like to be picked up. We hope that you have a great day! Please visit again.

10/10 - 훌륭해요

Lamont

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros. Location, parking, cleanliness, staff. Con: charge for breakfast....$15 all you can eat. Too much for same breakfast thats free in other hotels.
2024년 4월에 3박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 23일
Hello Lament thank you so much for your feedback, we appreciate your honesty and will take your feedback into consideration, we are happy to hear you enjoyed your stay we do hope you will return in the future.

10/10 - 훌륭해요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to deal with for shuttle from airport, check-in, and a nice room. Would recommend.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 23일
Hello Nicholas , thank you so much for the kind review we are happy to hear you enjoyed our shuttle service and nice room, we hope to see you back soon!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed, clean rooms, quiet. It helped having transportation to the airport. I wish they had free breakfast.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 23일
Hello Karen, we are thrilled to hear you enjoyed your stay and the comfortable rooms , we do apologize that one of our amenities is not free breakfast, however we do try to offer a more extensive All you can eat breakfast with different items to be able to service all guest.

10/10 - 훌륭해요

Phillip 님, Fresno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 23일
Hello Phillip for taking the time to give us a great review , we appreciate you staying with us please visit again!

6/10 - 괜찮아요

Scott 님, Grand Rapids

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice hotel but not for the price (expensive). As others have said, for the price, free breakfast should be included. We could hear somebody walking on the floor above us all night long. It was convenient being so close to the airport. I would probably not stay again... too expensive for what you get.
2024년 4월에 1박 숙박함
답변 제공: AGM Mindy, 님, 2024년 4월 22일
Hello thank you so much for your feedback it is important to us, we understand your feedback on the price and appreciate your honesty, we do try toto offer a great value then some of our competitors offer, we do appreciate your feedback and take all concerns very seriously. Thank you so much!

10/10 - 훌륭해요

Lindsay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at the airport after a long day of traveling and the hotel was immediately able to send a shuttle for us! The hotel staff were kind & helpful and the hotel room was super cozy and clean! Would stay here again :)
2024년 4월에 1박 숙박함
답변 제공: Agm Mindy, 님, 2024년 4월 22일
Thank you so much Lindsey for such a great survey we certainly enjoyed hosting you please do return soon!

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Ivan, we thank you for your recent stay , we value your feedback so please visit again.

4/10 - 별로예요

Mike

가족 여행
별로예요: 숙박 시설 상태 및 시설
Loud rooms... $$ for cafeteria style dinning.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Mike, we apologize for any inconvenience by any loud noises, I also apologize you were not satisfied with the dining room setting I do hope you were satisfied with our home cooked dinner , made from scratch and made fresh every day, we appreciate your feedback please visit again.

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff efficient, and friendly…check in easy.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Jean, we thank you so much for such positive feedback on our Team and check in process, we do hope to see you back her e in the future!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 편의 시설/서비스
It was close to the airport, had 24 hr shuttle and front desk
2024년 4월에 1박 숙박함
답변 제공: AGM, Mindy 님, 2024년 4월 12일
Hello Mary, thank you so much for staying with us please visit again!

10/10 - 훌륭해요

Melvyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner/heater kept clicking off snd on all nite. We had it set at 77 and it was really cold in the room . Maybe something I did.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 11일
Hello Melvin, thank you so much for staying with us we appreciate you choosing us for your hotel needs and look forward to having you back.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was large with a living room area and very nice
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Lisa we are thankful to hear you enjoyed your stay and the spacious rooms, we look forward to having you return in the future!

6/10 - 괜찮아요

Walter

Stayed for a night before heading to the airport; the employees at the desk seemed nice. The shuttle is very convenient, and the driver was pleasant. The hotel seems to be a bit older , some wallpaper was peeling off by the bathrooms at ground level.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Walter thank you for your recent stay and your most honest feedback we sincerely appreciate you and hope that you will return in the future!

10/10 - 훌륭해요

Del

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Thank you so much for doing our hotel survey and giving us such a great score we appreciate your feedback and hope you will return soon!

8/10 - 좋아요

Grayson

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I think it’s a little ridiculous that for the price breakfast isn’t included. But the property is clean and close to the air port.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Mr. Grayson, we apologize that we do not offer free breakfast, since it is a paid breakfast we do try to offer several different choices to taylor to all our guests needs, we thank you for noticing the cleanliness of our hotel and hope to have you back son.

8/10 - 좋아요

Nicole

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the amount of money I paid there should have been a free breakfast and better customer service. The room should have been cleaner as well.
2024년 3월에 1박 숙박함
답변 제공: Pinky 님, 2024년 4월 2일
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations.We understand the importance of value and quality service, and we regret that we fell short in providing these during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made.Regarding breakfast, we do offer various packages that include complimentary meals, and we apologize if this was not communicated effectively during your booking process. Additionally, we deeply regret any lapses in cleanliness as this does not reflect our usual standards. We will reinforce our cleaning protocols to prevent such occurrences in the future.We appreciate your valuable feedback as it helps us to continually enhance our services. Should you give us another opportunity, we would be grateful to provide you with a much-improved experience.Thanks.

6/10 - 괜찮아요

Ismael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed we had in our hotel room seemed broken from the left side. It would make noise every time with a slight movement.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 27일
Hello Ishmael , thank you so much for bringing the hotel bed to our attention we will have our team look into immediately, we also like to thank you for choosing to stay with us we have to have you back soon.

10/10 - 훌륭해요

Ankur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing I want to add is about internet connection on floor 5, they can be improved. Overall it was a nice stay here.
2024년 3월에 5박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 27일
Hello Ankur, thank you, so much for choosing to stay at our hotel, we apologize for any inconvenience by the internet connection we are addressing your concern, and hope to have it resolved soon . We truly appreciate your business and we hope you had a comfortable and enjoyable stay. Please visit again.

10/10 - 훌륭해요

Raelynn

2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hi Raelyn, we appreciate you giving us a fabulous score we were happy you choose us for your stay , we look forward to your return!

6/10 - 괜찮아요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 23일
Hello Pamela, we appreciate tour feedback please vist again!

10/10 - 훌륭해요

Lora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Agm, Mindy 님, 2024년 3월 20일
Thank you, Lora, for your recent visit to our Hotel we hope that you had a great stay please visit again!

4/10 - 별로예요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great hotel but the parking lot was full and had to park on the dirt lot wasn’t the greatest because of the recent rains it was very muddy. The pull out sofa bed, had no true mattress, just like a futon type pull out, it was very uncomfortable for two people.
2024년 3월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 21일
Hello Theresa, thank you for taking the time to leave a review on your recent stay, we are happy to hear you enjoyed our hotel, we sincerely apologize for any inconvenience caused by the lack of parking, uncomfortable sofa bed and incliment weather, during your stay. We strive to continuously improve the guest experience, We hope to have the have opportunity of welcoming you back!

10/10 - 훌륭해요

Matan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Oj
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 21일
Hello Matan, Thank you for taking time to give us a great survey we appreciate your feedback, we are thrilled you enjoyed your stay!

4/10 - 별로예요

hannah

가족 여행
Tv did not work. Mattress was sagging badly.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Hannah, we do apologize that your TV was not functioning properly also that the mattress was not as firm as you would like , we are looking into and will make the necessary adjustments , thank you for bringing to our attention and allowing us to fix these issues.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super close to a lot of stores, ease of getting on and off of the freeway. Nice dining, great breakfast brunch menu. Everyone was super ni e.
2024년 3월에 4박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Cindy , Thank you so very much for your kind survey our team works very hard on making a great experience for all our guest. We are pleased to hear you enjoyed your stay and look forward to having you back!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I checked in late in the day on Friday and checked out early on Saturday. The check in/out process was quick and easy. The room was nice, clean and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Mark, we are happy to hear you found our Hotel to be comfortable and clean and enjoyed our beautiful rooms, we do pride ourselves on making the check in process as easy for our guest as possible. Thank you for noticing we look forward to your return!

2/10 - 너무 별로예요

Paul

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hi Paul , we do apologize we did not meet your expectations on this visit, please reach out and let us know what we could have done better and we will be happy to make those adjustments.

8/10 - 좋아요

sharum

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty nice place to stay
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Thank you for your kind response we are thrilled you enjoyed your stay!

10/10 - 훌륭해요

Marco A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 5일
Thank you Marco we take pride in the upkeep and cleanliness of our Hotel, it is our promise to you to maintain a safe and clean environment for all our guest to enjoy and we are so thankful you noticed .Please do visit us again when you are in the area!

10/10 - 훌륭해요

RONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Em 님, 2024년 3월 1일
Thank You For Your Positive Feedback we are thrilled to have served you as our guest and hope to greet you again on your next visit!

8/10 - 좋아요

Frank

2024년 2월에 1박 숙박함
답변 제공: AGM, MINDY 님, 2024년 3월 20일
Hello Frank, thank you so much for your recent stay we hoped you had a great stay and come back to visit again.

8/10 - 좋아요

Cara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little pricey, but fine overall.
2024년 2월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 23일
Hello, thank you for taking the time, to give us feedback!

8/10 - 좋아요

Lilita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient airport shuttle. Clean modern facility.
2024년 2월에 1박 숙박함
답변 제공: Emily FOM 님, 2024년 2월 20일
Thank You for choosing our hotel as your home away from home we are glad you enjoyed your stay and hope to greet you again!

10/10 - 훌륭해요

LITAYSIA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome accommodations and friendly staff.
2023년 11월에 3박 숙박함
답변 제공: Emily 님, 2024년 2월 16일
Thank You for your feedback We are glad you enjoyed your stay with us here at Holiday Inn Phoenix Airport We are Thrilled to have served you as our guest and hope to have you back again soon!

10/10 - 훌륭해요

Rosa Isela

2024년 1월에 2박 숙박함
답변 제공: AGM ,Mindy 님, 2024년 3월 20일
Thank you, Rosa, we are happy to hear you were satisfied with your stay, please visit again when you are back in town!

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really nice and very friendly, the place is clean and very well kept.
2024년 2월에 3박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 15일
Thank you so much Jesus for noticing our friendly staff and clean hotel, we take great pride in serving our guest and making sure the hotel is well kept for all our guest , please visit again the next time you are in town!