I rented a room with two beds and one of the beds was completely urinated. I called front desk and I was inmediatly changed to a second room, however pillos were super stinky. I decided not to complain since we were super tired
The next morning at checkout, we told the front desk what had happend and she completly denied that the bed was urinated and that it was completly impossible since all sheets are changed.
In a really rude and unpolite manner she told us that what we were saying is not true, she didnt even allowed us to talk. Useless talk to her.