외관

스타이젠베르거 이콘 빌스 여행 후기

5 out of 5
스타이젠베르거 이콘 빌스
Avenue Louise 71, Brussels

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 627개" "
평점 8 - 좋아요. 1001개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 69개" "
평점 4 - 별로예요. 1001개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 24개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Gilho

2022년 12월에 4박 숙박함
답변 제공: The Steigenberger Wiltcher’s Team 님, 2022년 12월 18일
Dear Mr. Gilho,Thank you for choosing Steigenberger Icon Wiltcher’s for you stay in Brussels.All of us are delighted to learn that you have fully appreciated all the aspects of your stay with us.Looking forward to welcoming you again in the near future.Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다
브뤼셀에서 최고의 호텔인 듯 합니다. 위치가 좋았고 레스토랑도 훌륭했었으며 방에도 발코니가 있어서 로맨틱했습니다.
2019년 4월에 2박 숙박함
답변 제공: Roserie de Wild Guest Relations 님, 2019년 5월 20일
Thank you very much for your stay at the Steigenberger Wiltcher's and for the wonderful rating. It make us extremely proud to read you comments and calling the Wiltcher's the best hotel. It will be with great pleasure to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
객실 크기가 큰 호텔. 맛있고 분위기 좋은 조식 지리적으로 시내안에 위치 주차장과 연결이 잘 되어 있음
2018년 7월에 1박 숙박함
답변 제공: Priyanka Bardoloi (Rooms Division Manager) 님, 2018년 7월 31일
Dear Guest, Thank you for this great review on the breakfast and parking at the hotel Wiltcher's. We look forward to welcoming you back.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 위치가 훌륭하며 외관도 멋짐
위치도 중심지역에 도보 이동이 가능할 정도여서 좋았고 호텔도 무척 멋짐. 조식 빵이 맛있음
2018년 1월에 2박 숙박함
답변 제공: Roserie de Wild Guest Relations 님, 2018년 3월 19일
Thank you very much for your stay, good rating and nice comments. We are looking forward welcoming you back in the near future. Warm regards Roserie de Wild Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 1박 숙박함
답변 제공: Karel Lemmens 님, 2017년 10월 3일
Dear Traveler , I would like to thank you very much for taking the time to fill out our survey. Your feedback is highly appreciated therefore we are glad that you reviewed our hotel and its services. First of all, we were pleased to see that we exceeded your expectations in every aspect and you very much enjoyed your stay with us. The satisfaction of our guests is the most important for us and we are glad that we left such a good impression. We would very much appreciate if you would take a couple of minutes to put your experiences on www.tripadvisor.com as well. We hope to have the pleasure of welcoming you back soon! With kind regards, J. Oldenburger General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 1박 숙박함
답변 제공: Karel Lemmens 님, 2017년 6월 28일
Dear traveller, I would like to thank you very much for taking the time to fill out our survey. Your feedback is highly appreciated therefore we are glad that you reviewed our hotel and its services. First of all, we were pleased to see that we exceeded your expectations in every aspect and you very much enjoyed your stay with us. The satisfaction of our guests is the most important for us and we are glad that we left such a good impression. We would very much appreciate if you would take a couple of minutes to put your experiences on www.tripadvisor.com as well. We hope to have the pleasure of welcoming you back soon! With kind regards, J. Oldenburger General Manager

10/10 - 훌륭해요

Seyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
럭셔리하고 깨끗하며 편안한 호텔
너무너무 럭셔리하고 깔끔하고 방음시설이 잘 되어 있었습니다 ~^^

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 29일
Dear Madam, Dear Sir, Thank you very much for your kind feedback after your recent stay at Steigenberger Wiltcher's. I am truly delighted to see that enjoyed your stay to the fullest and hope therefore to meet you again soon! Best regards, J. Oldenburger General Manager

8/10 - 좋아요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place to be
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Albert 님, Quincy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Christophe Dias 님, 2024년 5월 5일
Dear Mr. Albert,Warm greetings from Steigenberger Icon Wiltcher's.First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We are pleased to learn that you enjoyed your experience with us! That your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team

6/10 - 괜찮아요

Nabeel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a really nice hotel. However, the temperature control in the room was very problematic. The room was very hot and when we called the reception, the option we were given was to have a small fan or open the windows. These options did not seem to work, and the room was extremely hot Making a difficult difficult to sleep and rest.
2024년 4월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 29일
Dear Nabeek,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We would like to thank you for choosing the Steigenberger Icon Wiltcher's during your recent stay in our capital. It was a real pleasure to welcome you to our property and we were delighted to hear that, in overall, you enjoyed your stay with us.Having particularly taken into consideration your more than constructive remarks, we are committed to making a real effort, especially with regard to the temperature of the rooms, a detail which made all the difference in your eyes. On the outset, please accept our sincere apologies for the disappointment caused.Our dedicated Team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance.With best regards,The Steigenberger Icon Wiltcher's

10/10 - 훌륭해요

Masafumi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Heart full for her birthday gift, very thanks for all services
2024년 4월에 4박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 22일
Dear Mrs. / Mr. Masafumi, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We were delighted to welcome you on such a special occasion and are more than happy to learn that your experience was a great one. Our dedicated Team is already looking forward to welcoming you back in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's

10/10 - 훌륭해요

frankie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was excellent
2024년 4월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 22일
Dear Frankie,Warm greetings from Steigenberger Icon Wiltcher's. We would like to thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It has been a real pleasure to host you at our Property during your visit in Brussels.It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel.Last but not least, we are already looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

sonica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was perfect Only downside was being a 5 star property they don’t own their swimming pool They are doing partnership with some private club and that is only for adults. Including me I saw many people with families in the hotel and for kids a pool is a must. Other than that every one was super kind and lovely and helpful
2024년 4월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 20일
Dear Sonica,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your constructive feedback and kind words of praise concerning our staff.However, we would also like to express our sincere apologize for the misunderstanding regarding the access for kids to the Aspria Spa.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Wissam 님, Hartford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 20일
Dear Mr. Wissam, Warm greetings from Steigenberger Icon Wiltcher's.Thank you for taking the time to rate our Property following your recent stay at Steigenberger Icon Wiltcher’s. It is a true reward to receive positive feedback from our valued guests. We are pleased to hear that you enjoyed your experience with us! That your expectations were metWe are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely, The Steigenberger Icon Wiltcher’s Team

8/10 - 좋아요

Leon

2024년 4월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 5월 7일
Dear Mr. Leon, Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you back to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal should you require any assistance.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 14일
Dear Mrs. Pamela,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Tolga

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 14일
Dear Mrs. - Mr. Tolga,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Steven 님, Halifax

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great walkable location to the centre, museums and palace. Great Service. Beautiful Hotel with amazing Breakfast.❤️
2024년 2월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 9일
Dear Mr. Steven, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.All our teams were delighted to read your constructive impressions about your stay with us. We are happy that your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Christian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hervorragender Location für ein schönes Wochenende in Brüssel. Top Service, gute Bar und gute Lage.
2024년 3월에 2박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 4월 2일
Dear Christian, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

8/10 - 좋아요

??

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 1일
Dear Mrs. / Mr. ,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. Thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It is such a pleasure for us to know that you enjoyed your stay with us and we already look forward to welcoming you back to Steigenberger Icon Wiltcher's in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Minho

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 4월 1일
Dear Mrs. / Mr. Minho , Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your positive feedback.Our teams are very grateful for highlighting this in your review. We work passionately every day to offer you the best possible stay. We're delighted when we succeed!Our dedicated team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance. With best regards,The Steigenberger Wiltcher's Team

4/10 - 별로예요

Joanna

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
After already paying quite a considerable amount for 2nights stay upon arrival we were told we had to pay an extra €200 deposit before we were allowed into the room. Nowhere this was stated on the website or before arriving. After the stress of booking in we get to the room to find the bathroom floor had a white chalk substance covered all over it so much it left a clean mark and a dirty finger when wiped. After paying so much we didnt want to be accused of any damage so we took pictures and documented; The person who stayed 2 days before their menu was still in the room and we hadn't been giving a new one, One phone didnt work, The bed frame was hanging off the wall so everytime you moved or sat down it bashed against the wall, The wallpaper had bubbled in places and was ready to fall off along with the many stains that looked like a damp cloth would of cleaned away, The bathroom mirror was lose and sink marble had terrible deep cracks all along and throughout, There was no heated towel rail or radiator to dry with with limited towels available, No bathroom mats just towels placed down making it very slippery, The leather was cracked and the chairs were dirty marked with stains. I do wonder if most of this would of been easily missed if it wasnt for the fear of losing a deposit over nothing. The security were such a pleasure to talk with always greeting us and giving us advice they really do make the hotel feel safe. Al staff were lovely.
2024년 3월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 3월 29일
Dear Mrs. Joanna,Warm greetings from Steigenberger Icon Wiltcher's. On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence. Once more, we would like to thank you for your support towards the hotel and we hope that you will give us the opportunity to better serve you in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Gerhardus 님, Nijmegen

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel in Brussels
2024년 3월에 1박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 3월 28일
Dear Gerhardus, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 - 훌륭해요

Kenjuan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I truly believe I will be back. This property along with Belgium was nothing less short of perfect.
2024년 3월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 3월 26일
Dear Mr. Kenjuan, Warm greetings from Steigenberger Icon Wilthcer's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. It is a true reward to receive positive feedback from our valued guests. Therefore our dedicated team thank you for your kind words of praise and warm comment.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Yours Sincerely,The Steigenberger Icon Wiltcher’s Team

8/10 - 좋아요

Celine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the room and the breakfast very much. The Spa I didn’t liked at all
답변 제공: Christophe Dias 님, 2024년 3월 19일
Dear Mrs. CelineWarm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your feedback.our Teams were pleased to hear that you enjoyed your experience with us! That your expectations were met.We very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Edward

2024년 3월에 1박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 4월 8일
Dear Mr. Edward, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic facility and location!
2024년 3월에 3박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 3월 17일
Dear Thomas, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 - 훌륭해요

Katharina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 3월 12일
Dear Katharina, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

4/10 - 별로예요

Nicolae

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Shocked at the cleanliness, or rather lack thereof. Food was bad and room service can’t get orders right.
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 3월 11일
Dear Mr. Nicolae, Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Please accept our sincerest apologies for any inconvenience caused by the cleanliness and the quality of the food. Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expectWe will address these issues with our team to ensure improvements are made promptly. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these concerns to our attention.Your sincerely,

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a great hotel
2024년 2월에 4박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 28일
Dear Mr. Stuart, Warm greetings from Steigenberger Icon Wiltcher's !On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback and warm comment. Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

6/10 - 괜찮아요

ATSUSHI

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 24일
Dear Atsushi,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.We would like to deeply thank you for the positive feedback regarding your stay in our Property.We are delighted to see that your stay went very well overall. Our dedicated Team are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Nadine 님, Magnolia

2024년 2월에 7박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 2월 22일
Dear Madame, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Ali

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 19일
Dear Mr. Ali,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.Steigenberger Hotels are committed to offer you the best quality services during your stay, so we thank you for sharing your impressions after your visit.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

6/10 - 괜찮아요

Shatheshwaran

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room and water was too hot. Staff did not know how to fix this issue. Did not offer reimbursement/savings. Not going there again.
2024년 2월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 3월 30일
Dear Shatheshwaran, Warm greetings from Steigenberger Icon wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused.Indeed, we are sorry to hear that we were unable to meet your expectations and to help you to solve your problem with the temperature in the room and the water.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.Our dedicated Team is already looking forward to ensuring your stay with us to be of notable success, providing a unique experience and offering us the opportunity to showcase our warm hospitability in the unrivalled comfort, warmth & luxury. With best regards,The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Sameh 님, mansourah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel amazing every thing good and perfect
2024년 2월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 11일
Dear Mr. Sameh, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & our dedicated team very much thank you for your positive feedback and for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Sincerely yours,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Nadine 님, Magnolia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service is the best
2024년 2월에 3박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 6일
Dear Mrs. Nadine,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We are thrilled to hear that you had a great stay and appreciate your kind words about our hotel. We hope to have the opportunity to welcome you again soon in the city of Brussels and remain at your entire disposal should you require any assistance at all.Warm regards,The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Jani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place
2024년 1월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 5일
Dear Madam, Warm greetings from Steigenberger Icon Wiltcher's.Let us size the opportunity to thank you for having choose the Steigenberger Icon Wiltcher’s during your recent stay in our capital. It was a real pleasure to welcome you to our establishment and we are delighted to hear that you had a pleasant time with us. Our dedicated team look forward to welcoming you again in the near future, and we remain at your entire disposal, could we be of any assistance at all.Best regards, The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 6일
Dear Mr. Pascal,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us.Our teams were very sensitive to your feedback and we thank you warmly. We work with passion every day to offer you the best stays. We are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your disposal, could we be of any assistance at all. Best regards,The Steigenberger Icon Wiltcher’s Team

8/10 - 좋아요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top mais pas de spa
Super séjour malheureusement ce n'est pas stipulé lors de la réservation mais le spa est payant 35euros par personne, du coup nous n'avons pas pu en profiter
2024년 2월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 5일
Chère Madame Elisabeth, Chaleureuses salutations du Steigenberger Icon Wiltcher's! Permettez-nous de vous exprimer nos profonds remerciements pour avoir choisi le Steigenberger Icon Wiltcher’s lors de votre récent séjour au cœur de Bruxelles.Toute notre équipe dévouée est ravi d'apprendre que vous avez passé un agréable séjour. Nous souhaitons également nous excuser pour le malentendu concernant l'accès au Spa Aspria. Les hôtels Steigenberger sont désireux de vous offrir la meilleure qualité de services durant vos séjours; sachez que votre remarque - plus que constructive – a été parcourue avec la plus grande attention & nous vous remercions d’avoir partagé votre impression suite à votre visite.Enfin et surtout, nous sommes impatients de vous accueillir, à nouveau, dans un futur proche, et nous restons à votre entière disposition en cas de besoin. Bien cordialement,L’Equipe du Steigenberger Icon Wiltcher’s

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vv
2024년 2월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 2월 5일
Dear Mrs. Julia,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcome you again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

Ludger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles top
2024년 1월에 1박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 1월 28일
Dear Ludger, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your time with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 - 훌륭해요

Chetan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 26일
Dear Chetan,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. Our dedicated are delighted to hear that you enjoyed your stay with us.Our dedicated Team is already looking forward to welcoming you back in the Steigenberger Icon Wiltcher's and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Georges

2024년 1월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 26일
Dear Mr. Georges,On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you back again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

8/10 - 좋아요

Rania

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 24일
Dear Mrs. Rania, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your feedback. We are delighted to know that you enjoyed your stay at our hotel.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 - 훌륭해요

Edouard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 24일
Dear Mr. Edouard,Warm greetings from Steigenberger Icon Wiltcher's. Thank you for taking the time to rate our Property following your recent stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Génial
Fantastique, le service était parfait et les chambres spacieuses
2024년 1월에 1박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 1월 15일
Cher Monsieur, Chère Madame, Permettez-nous de vous exprimer nos profonds remerciements pour avoir choisi le Steigenberger Icon Wiltcher’s lors de votre récent séjour au sein de notre Capitale. Ce fut un réel plaisir de vous recevoir au sein de notre établissement et nous sommes ravis d’apprendre que vous avez passé un agréable moment parmi nous. Nous sommes impatients de vous accueillir, à nouveau, dans un futur proche, et nous restons à votre entière disposition en cas de besoin. Meilleures salutations,

10/10 - 훌륭해요

Maria Da Graca

2023년 12월에 3박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 5일
Cara Maria Da Graca,Saudações calorosas do Steigenberger Icon Wiltcher's. Antes de mais, aproveitamos a oportunidade para agradecer a escolha do nosso estabelecimento durante a sua recente estadia em Bruxelas.Estamos muito satisfeitos por saber que gostou da sua estadia connosco e esperamos recebê-la novamente no Steigenberger Icon Wiltcher's num futuro próximo.Com os melhores cumprimentos,A equipa do Steigenberger Icon Wiltcher's

10/10 - 훌륭해요

zahra 님, danville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property with excellent rooms and staff. Hannan made our stay extra special after a small issue that was fixed immediately. Excellent location close to shopping and historic sites ❤️
2023년 12월에 5박 숙박함
답변 제공: The Steigenberger Icon Wiltcher’s Team 님, 2024년 1월 3일
Dear Mrs. Zahra Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our property to be excellent, our rooms to your liking, and our staff exemplary.We are especially delighted to know that Hanane was able to make your stay extra special, demonstrating our commitment to addressing any concerns promptly. Our team works hard to ensure our guests feel valued and comfortable throughout their time with us.It is great to hear that our location was convenient for you, close to shopping and historic sites. We strive to provide a well-rounded experience that combines comfort, convenience, and proximity to key attractions.We appreciate your kind words and the opportunity to host you. Should your travels bring you back to the European capital, we look forward to welcoming you once again for another memorable stay.Warm regards,

8/10 - 좋아요

Adalgisa 님, Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. It was a little older but clean. The room was hot. It seemed that the AC wasn't working, and we had to open the windows to cool the room down. The hotel was close to shopping stores and about 30 minutes from the Christmas markets. The staff at the bar were excellent.
2023년 12월에 2박 숙박함
답변 제공: Christophe Dias 님, 2024년 1월 9일
Dear Adalgisa,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit and we are delighted to know that you enjoyed your stay with us.It is a true reward to receive positive feedback from our valued guests. Therefore my team and I thank you for your kind words of praise. We are pleased to hear that you enjoyed your experience with us! that your expectations were metYour feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.We will be looking forward to welcoming you back on your next visit to Brussels and remain at you entire disposal, could we be of any assistance at all.Yours sincerely,The Steigenberger Icon Wiltcher's Team