3 개의 야외 수영장, 09:00 ~ 17:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

선라이즈 크리스탈 베이 리조트 - 그랜드 셀렉트 여행 후기

5 out of 5
선라이즈 크리스탈 베이 리조트 - 그랜드 셀렉트
KM 19 Hurghada-Safaga Road, Hurghada, Red Sea Governorate

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 369개 이용 후기 중 226개" "
평점 8 - 좋아요. 369개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 369개 이용 후기 중 17개" "
평점 4 - 별로예요. 369개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 369개 이용 후기 중 5개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Dae Young

2023년 2월에 3박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 3월 24일
Dear Dae Young, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 - 훌륭해요

KIJUNG

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
적극 추천
친절하고 깨끗한 숙소
2021년 11월에 2박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2021년 11월 30일
Dear Guest, Thank you for your 10* rating! We hope to have the pleasure of welcoming you back in the future. Kind regards, Guest Experience & Quality Department

8/10 - 좋아요

YUJIN

좋아요: 직원 및 서비스, 객실의 편안함
합리적인 가격
올인클루시브라서 그런진 모르겠지만 굉장히 친절하게 하나하나 다 안내해주셨습니다. 프로그램도 다양하여 참 좋았습니다. 객실은 오래된 느낌은 있으나 전반적으로 깔끔하여 이용하는덴 문제가 없었습니다. 다만 저녁과 조식을 호텔 내 뷔페를 이용했는데 음식의 신선도가 떨어져서 아쉬웠습니다
2018년 11월에 1박 숙박함
답변 제공: guest service center 님, 2018년 12월 12일
非常感謝您花時間與我們分享您最近與我們在一起的評論。 我們非常感謝您對我們的員工和設施的高度評價，並非常高興您與我們度過了難忘的假期。 我們希望有幸在不久的將來歡迎您回到SUNRSIE Crystal Bay Resort -Grand Select。 最好的祝愿 客戶服務中心團隊

10/10 - 훌륭해요

Emre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel war super!
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Petra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles war perfekt,es gibt nichts zu beanstanden.
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Koch

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Sunrise Crystal ist einfach nur Perfekt. Wunderschöne Anlage, eine wunderschöne Bucht, hervorragendes Essen und freundliche Mitarbeiter. Besonders Sharif am Strandrestaurant war besonders aufmerksam. Wir kommen auf jeden Fall wieder.
2024년 3월에 12박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2024년 4월 1일
Liebe Christina, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Abteilung für Gästeerfahrung und Qualität

8/10 - 좋아요

Ayda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good. Nothing to complain.
2024년 3월에 9박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2024년 4월 1일
Dear Ayda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience & Quality Department

8/10 - 좋아요

Hasan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mangal chef Ahmet und Ibrahim beste küchen Chef. Das essen im Mangal hat alles getopt!
2024년 2월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2024년 4월 1일
Dear Hasan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Christoph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
답변 제공: Guest Experience & Quality Department 님, 2024년 4월 1일
Dear Christoph, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Gabriele

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten die Unterkunft mit Jacuzzi und Butler. Es ist keine Übertreibung zu sagen, dass der Aufenthalt perfekt war. Jeder Wunsch wurde zu unserer vollsten Zufriedenheit erfüllt.
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff and junior suit room seaview
Our stay was perfect. All the staff was super friendly and helpful. The a la carte restaurant Mangal was the best highlight for our evenings. Thanks to chef Mohammed Ibrahim and all the staff there. All the other a la carte restaurants are bad, but staff is trying their best to make you enjoy your meals. The staff deserves the best rating for this review I am writing they made our stay much better then expected. The junior suite with seaview is amazing I recommend this room. The main restaurant only the breakfast is perfect, the lunch, dinner is very bad. Best to eat snacks at Yades at the beach. The Oasis beach bar Mohammed Derar is super super nice great service. Really all of the staff deserves a big appreciation. The animation team is sleeping need some training and experience. The shows are super short and very boring. There is no music in the beach only 3 songs for the whole day.
2023년 10월에 6박 숙박함

8/10 - 좋아요

Stefania

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함

8/10 - 좋아요

Axel

Leckeres Essen undceine große Anlage durchsuch oftvetwasceinfallen lassen .
2023년 9월에 11박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 9월 30일
Lieber Axel, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Guest Experience & Quality Department

10/10 - 훌륭해요

AHMED

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
افضل منتجعات و افضل موظفين
2023년 8월에 2박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 9월 30일
Dear Ahmed, Thank you for choosing Crystal Bay for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 - 좋아요

Ercan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Im allgemeinen war die Unterkunft sehr gut und angenehm! So wie die Dienstleistungen, ausser W-Lan verbindung was katastrophe! Sonst alles sehr gut.
2023년 8월에 6박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 9월 30일
Lieber Ercan, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Guest Experience & Quality Department

10/10 - 훌륭해요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bestes Animationteam haben immer gute Stimmung gemacht , hat immer wieder Programme gegeben die man machen konnte (Aqua Gym etc) , Viel Platz in den Zimmmern, Personal sehr freundlich , fragen immer wieder ob wir was brauchen, wirklich Top !
2023년 6월에 6박 숙박함

10/10 - 훌륭해요

Bojan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr Hilfsbereites und Freundliches Personal. Dies quer durchs Band
2023년 6월에 13박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 6월 25일
Dear Bojan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.
2023년 5월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 6월 25일
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

8/10 - 좋아요

Noelle Alina

2023년 4월에 8박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 6월 25일
Dear Noelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

2/10 - 너무 별로예요

Giusy

2023년 4월에 10박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hervorragandes großes und ruhiges Zimmer, eine sehr gute Speiseauswahl, sehr gutes Personal/Roomservice. Animation zurückhaltend und unaufgeregt (sehr positiv!), ruhiger und schöner Strand, erstaunlich gute Live-Musik am Abend. Pauschalurlaub zwar, aber dennoch sehr individuell. Wunderbar.
2023년 3월에 14박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 4월 10일
Lieber Thomas, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Guest Experience & Quality Department

8/10 - 좋아요

Daniela

2023년 3월에 6박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 4월 10일
Dear Daniela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Sébastien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 7박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 4월 10일
Dear Sébastien,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Asim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
2023년 2월에 6박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 3월 24일
Dear Asim,Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations.We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 - 좋아요

Christoph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
super Animationsteam allgemein freundliches Personal viele Sportnöglichkeiten guter Roomservice -schwaches WLAN -die Vorhänge im Zimmer lassen zu viel Sonnenlicht hindurch (Morgens eher mühsam) -keine scharfe Messer (Besteck)
2023년 2월에 7박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 3월 24일
Liebe Christoph, vielen Dank, dass Sie sich für Ihren letzten Urlaub für das SUNRISE Crystal Bay Resort entschieden haben und dass Sie sich die Zeit genommen haben, Ihr Feedback online zu teilen. Es freut uns sehr zu hören, dass wir Ihnen einen hervorragenden Service bieten konnten, der Ihre Erwartungen übertroffen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Abteilung für Gästeerfahrung und Qualität

8/10 - 좋아요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely a good hotel for families
The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.
2023년 2월에 7박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2023년 2월 20일
Dear Mohammed, Thank you for choosing SUNRISE Crystal Bay Resort -Grand Select- for your recent vacation and for sharing your experience online. Please be assured that all of your constructive points have been taken into account and shared with the team as an opportunity to improve our service and product. We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Guest Experience & Quality Department

10/10 - 훌륭해요

HEEKYUNG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Inessa Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 7박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 12월 17일
Dear Inessa Donna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

JULIAN LARA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Genial, vacaciones en pareja estupendas. Personal amable e instalaciones adecuadas
2022년 12월에 6박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 12월 17일
Querido JULIAN LARA, Gracias por la buena calificación que le dio a nuestro hotel. ¡Nos alegra que haya disfrutado de su estadía con nosotros y esperamos darle la bienvenida nuevamente pronto!Atentamente,Guest Experience & Quality Department

10/10 - 훌륭해요

Johannes

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel ist mit seinen vielen Restaurants wirklich wärmstens zu empfehlen . Das Personal (Service und Animation) sind wirklich super, und das Hotel bietet einen schönen Strand und Pool.
2022년 10월에 8박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 12월 17일
Lieber Johannes, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Guest Experience & Quality Department

10/10 - 훌륭해요

Onur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich kann jedem dieses Hotel bzw. diese Hotelkette empfehlen. Vom Personal über Speisen, Angebot und Einrichtung ist alles in einer extrem hohen Qualität, wie ich sie vorher noch nie gesehen habe. Übertrifft bei weitem die sonst üblichen 5 Sterne.
2022년 10월에 9박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 10월 24일
Lieber Onur, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Guest Experience & Quality Department

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 7박 숙박함

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Esperienze nel complesso molto positiva . Personale molto cortese e disponibile
2022년 10월에 5박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 10월 15일
Caro Ronnie,Grazie per l'ottima recensione del nostro hotel! Siamo lieti che ti sia piaciuto il tuo soggiorno e speriamo di rivederti molto presto.Cordiali saluti,Guest Experience & Quality Department

10/10 - 훌륭해요

Sandro Andreas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.
2022년 9월에 8박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 10월 15일
Dear Sandro Andreas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Ahmed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was amazing
2022년 9월에 6박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 9월 13일
Dear Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

4/10 - 별로예요

Hassan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Only one resturant had great food Mangal with chief Mohamad was amazing. All other resturants did not have great food. Front manager Shareef and staff were very nice.
2022년 8월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 10월 15일
Dear Hassan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 - 훌륭해요

Deborah

2022년 8월에 2박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 8월 31일
Dear Deborah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

8/10 - 좋아요

samer

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good place to stay
2022년 7월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 7월 18일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Department

10/10 - 훌륭해요

sultan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hot
Nice hotel with nice facilities and activities
2022년 6월에 2박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 7월 7일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Department

10/10 - 훌륭해요

Bassem

좋아요: 직원 및 서비스
2022년 6월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 7월 7일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Department

6/10 - 괜찮아요

Zeeshan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Do not recommend.
I would not recommend this place due to the behavior of staff at checkout. I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.
2022년 2월에 3박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 7월 7일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Experience & Quality Department

10/10 - 훌륭해요

Karen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.
2022년 6월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 7월 7일
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 - 좋아요

MAHMOUD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A trip to remember
It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to establish the best a la carte restaurants
2022년 6월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 6월 26일
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 - 좋아요

MAHMOUD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's time to fun
It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally, overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to select the best a la carte restaurants.
2022년 6월에 4박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 6월 26일
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 - 훌륭해요

Jenna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne Anlage, mit nettem Personal und gutem Essen. Hier würden wir wieder hinkommen, obwohl All-Inclusive Urlaube eigentlich nicht unser Ding sind.
2022년 5월에 2박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 6월 21일
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 - 훌륭해요

Franck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay !!
I had a great stay at Sunrise Crystal Bay resort. The general manager Mr Tarek and his customer care service are fabulous people. They solved the little issues i had and made sure my stay was wonderful. The food was great either in the main restaurant and in the Indian restaurant where i had a fantastic dinner. I also had a breakfast at the Greek restaurant and it was great !! The pools are great!! The beach is cool and clean. I really felt like in an international 5 stars hotel.
Pool
Pool
Beach
Beach
2022년 5월에 5박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 6월 21일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 - 좋아요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 7박 숙박함

10/10 - 훌륭해요

Yuliya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just returned from SUNRISE Crystal Bay Resort and it was absolutely amazing. We had a suite with the ocean view, which was spectacular, especially in the morning and evening. The rooms were spacious with enough storage. Room was cleaned daily and our housekeeper was great. We were based closed to the beach and made friends with the lifeguard Mouhmoud, who would always stop for a chat and help us with the towles and sunbeds. I am quite an active person, so was going to the gym every day. Special thanks to the attendant there, who was always helpful with the advice about how to use the equipment. Upon arrival I had a spa treatment consisting of a hamam, following two massage sessions afterwards and that's just out of this world. Special thanks to receptionist there Elena and Mona, who I had the massages with. Out of five restaurants you could have meal in the evening, Mangal was our favourite, where the selection of meat was grilled to perfection. And finally big big thank you to Ahmed El Souady, who was our waiter at the main restaurant, quick as a wind with our drinks, sometimes getting them even before we ask and always friendly, attentive and smiley.
2022년 4월에 10박 숙박함
답변 제공: Guest Experience & Quality Department 님, 2022년 6월 21일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 - 별로예요

Sébastien

가족 여행
별로예요: 직원 및 서비스
Expérience décevante
Expérience décevante à cause notamment de la nourriture de mauvaise qualité, beaucoup de vent, un personnel moyennement agréable.
2022년 3월에 2박 숙박함