외관

레지던스 인 바이 메리어트 글렌우드 스프링스 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 614개 이용 후기 중 366개" "
평점 8 - 좋아요. 614개 이용 후기 중 164개" "
평점 6 - 괜찮아요. 614개 이용 후기 중 43개" "
평점 4 - 별로예요. 614개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 614개 이용 후기 중 22개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Sangmi

2021년 12월에 1박 숙박함
답변 제공: General Manager. 님, 2021년 12월 28일
Thank you for your feedback.

10/10 - 훌륭해요

jihyoun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
thank you for all setvices
it was so great to have a clean and upgraded room.
2019년 1월에 1박 숙박함
답변 제공: Genera Manager 님, 2019년 1월 21일
Thank you for the feedback! We look forward to seeing you again soon.

8/10 - 좋아요

Jhon 님, Thornton

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, our stay at the hotel was pleasant. The fact that it's pet-friendly was a huge plus for us. However, we noticed that the cleanliness of the property could be improved. On the bright side, the hotel is situated in a fantastic location. Additionally, the complimentary breakfast had a wide assortment of quality items and added value to our stay. One issue we encountered was during an emergency when we needed ice, but unfortunately, we were directed to use the ice maker in our room, which was not feasible. Despite this, we appreciated the efforts of the staff and enjoyed our time at the hotel
2024년 3월에 2박 숙박함
답변 제공: Kevin 님, 2024년 4월 23일
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your overall stay, especially the pet-friendly aspect and our convenient location. We appreciate your constructive criticism regarding cleanliness and the ice situation; rest assured, we'll address these areas for improvement. It's wonderful to know that you found value in our complimentary breakfast and that our staff's efforts were appreciated. We hope to welcome you back soon for an even better experience.

8/10 - 좋아요

Jill

좋아요: 직원 및 서비스
We arrived after 4pm, but our room wasn’t ready. However, the front desk staff was really accommodating & apologetic while we waited. My one issue with the property was that a lot of dogs were staying there. I’m a dog person, but the side doors and stairs were dirty & smelled like dog. I felt the same way about our room - it was dog stinky. Also, the nightly parking fee is a bit excessive for a hotel located outside of town.
답변 제공: Kevin 님, 2024년 4월 23일
Thank you for taking the time to share your experience with us. We apologize for the inconvenience of your room not being ready upon arrival, but we're glad to hear that our front desk staff handled the situation well. Your feedback regarding cleanliness and odor issues in certain areas is valuable to us, and we'll take immediate steps to address these concerns. Regarding the parking fee, we appreciate your input and will review our pricing structure to ensure it aligns with our guests' expectations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Lucia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kevin 님, 2024년 4월 23일
Thank you for your review Lucia! We are happy you enjoyed your stay with us. We hope you will return soon!

10/10 - 훌륭해요

endri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Kevin K 님, 2024년 3월 6일
Thank you for your review Endri. We are thrilled you had a great stay with us. We hope you can come back and have another great visit with us soon!

10/10 - 훌륭해요

Santiago

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady in front desk was extremely friendly and ready to help. The hotel is fine and there are none significant cons.
2024년 2월에 1박 숙박함
답변 제공: Kevin K 님, 2024년 3월 6일
Thank you for your review Santiago. We are so happy you had a great experience with us. Providing friendly service is something we pride ourselves on.

6/10 - 괜찮아요

Iwona

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Kevin K 님, 2024년 3월 6일
Thank you for your review Iwona. We hope you will come back and visit us again in the near future.

6/10 - 괜찮아요

Pat

가족 여행
Great location
2024년 1월에 4박 숙박함
답변 제공: Kevin 님, 2024년 1월 30일
Thank you for your review Pat. We agree, we have a great location in Glenwood Springs and Western Colorado. Please come back soon and see us again!

10/10 - 훌륭해요

Edgar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
답변 제공: Kevin 님, 2024년 1월 29일
Thank you for reviewing your stay with us Edgar. We are so excited you had a great visit. Please come back very soon!

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable stay. No issues. Thanks 👍
2023년 12월에 2박 숙박함
답변 제공: Kevin 님, 2024년 1월 9일
Thank you for leaving a review Laura. We are very happy you found your visit comfortable. We appreciate your business and hope you can come back soon!

2/10 - 너무 별로예요

terri

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Kevin 님, 2024년 1월 9일
Thank you for your review Terri. We are disheartened to hear that you did not enjoy your stay with us. We hope you will give us another chance next time you're in the area. Have a Happy New Year!

10/10 - 훌륭해요

karen

2023년 12월에 1박 숙박함
답변 제공: Kevin K 님, 2024년 1월 9일
Thank you for your review Karen. We are thrilled you had a perfect 10 out of 10 stay. Please come back and see soon!

10/10 - 훌륭해요

Catherine

연인과의 여행
New, clean, great room with kitchen, very comfortable bed, no problem with getting a late checkout, good breakfast included.
2023년 12월에 1박 숙박함
답변 제공: Kevin 님, 2024년 1월 9일
Thank you for your review Catherine. We are so happy you had a great stay with us. We hope you are able to come back and enjoy all of our amenities in the near future.

10/10 - 훌륭해요

Humberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything looks good, the person at the reception was very good, very friendly
2023년 11월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 11월 28일
Thank you for your review Humberto! We are so happy you had a great stay with us. See you next time!

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was super clean and the staff are very friendly. We brought our two dogs and everything was easy. We had a 2 bedroom suite which was plenty of room for 5 people and 2 dogs. The breakfast was great, too — much better than most hotel breakfast buffets. The pool and hot tub were also great and hiking trails were across the street. We would definitely return!
2023년 11월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 11월 28일
Thank you for staying with us recently Maria. We are very satisfied to hear you enjoyed your visit. We are happy you took advantage of our amenities and breakfast. We look forward to your return!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved the Hotel, however, the breakfast was not great. But our hotel room was hotel was fantastic.
2023년 10월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 11월 3일
Thank you for your review Elizabeth. We are so happy you loved the hotel. We also think our rooms are fantastic! We hope to see you again soon!

4/10 - 별로예요

Tammy 님, Herriman

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough parking and Staff inconsiderate. At check in the girl gave the guy before us a whole run down explaining services available, smiling and laughing. (Flirting?) For us i had to ask about parking and breakfast, at that she basically just pointed to each area, no smile. I could not get any cell service inside the hotel (Xfinity). Not sure if that is a hotel issue or not, but for that reason alone I will not return. The bed was way too firm for our liking. Breakfast apparently ends at 9am, we walked in at 9 sharp and the front desk girl said “go ahead i think there is still some food left.” Then the clean up girl started running around the breakfast area stating “no more waffles we are closed” and as soon as i walked through the doors to my table she slammed the door behind me. Meaning if i forgot anything i was out of luck. She proceeded to stare at us and one other couple as we ate, i felt very uncomfortable and left quickly. At over $200 for one night stay, the experience was not good.
답변 제공: Kevin K 님, 2023년 10월 30일
Thank you for review Tammy. We are disappointed to hear of your experience with us. Being considerate of our guests is something we work hard to do. We will make sure this was a one-time incident and will follow up with some extensive customer service training. We appreciate your business and hope you will give us a second chance if you ever visit Glenwood Springs again.

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hot Springs visit
Nice room; large and comfortable.
2023년 10월에 2박 숙박함
답변 제공: Kevin K 님, 2023년 10월 30일
Thank you for your review Wayne. We are delighted you were able to enjoy our large comfortable rooms. Comfort is what we strive for and we are happy to deliver. See you next time you visit Glenwood Springs.

10/10 - 훌륭해요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 30일
Thank you for your review Rene! We love to see perfect 10 out of 10 visits. We hope you can return and see us on your next trip to Glenwood Springs.

10/10 - 훌륭해요

Kim

2023년 10월에 2박 숙박함
답변 제공: Kevin K 님, 2023년 10월 25일
Thank you for your review Kim. We are extemely happy you had a great stay with us. We hope you will return on your next trip to Glenwood Springs.

2/10 - 너무 별로예요

Aaron

단체 여행
Customer service availability
Booked through hotels.com and balked at the $455/night, but this was where teammates were staying so was important for my son. Saw a max room fee of $360 on the room door and inquired at the desk if I was overcharged. After talking, I learned that there was a $180/night rate for riders in the HS MTB State Finals. Marriott was open to give me the correct rate, but couldn’t as was booked through third party, whom they indicated was through Expedia. They said if I could contact them to get confirmation , then she could update the charge. So I first tried going through the Expedia automated service, which didn’t recognize my reservation. Then tried Hotels online service help and couldn’t pull up this trip. Attempted to find customer service number but the two I found online didn’t work. Never again, lesson learned.
2023년 10월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 10월 25일
Hello Aaron. We're sorry you could not reach hotels.com or expedia's customer service. Pricing of the rooms are all dependent on the size of the room, as well as the time of year. We hope you can return the next time you find yourself in the Roaring Fork Valley.

8/10 - 좋아요

Amanda Jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed most of our stay here. It was the second time we’ve stayed here. Parking is an issue in the evenings. Our bathroom plugin malfunctioned and it destroyed my expensive flatiron, they would only give me points on my account to compensate me. I don’t have an account so this didn’t really help me.
2023년 10월에 4박 숙박함
답변 제공: Kevin K 님, 2023년 10월 25일
Thank you for your review Amanda. We are sorry we could not provide a 5 out of 5 stay. We are confident we could provide a perfect stay should you return. We hope to see you again next time your in the area.

10/10 - 훌륭해요

Bill 님, Osawatomie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area.
2023년 10월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 10월 25일
Thank you for sharing about your recent visit Bill. We are located in a beautiful part of Colorado. We hope you can return and enjoy yourself again in the near future.

10/10 - 훌륭해요

Spencer

2023년 8월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 10월 19일
Thank you for your review Spencer. We are so happy you enjoyed your visit to our hotel. We hope you will return on your next trip to Glenwood Springs.

10/10 - 훌륭해요

Taihei

2023년 10월에 1박 숙박함
답변 제공: Kevin 님, 2023년 10월 19일
Thank you for your review Taihei. We are thrilled you had a great stay with us. We hope to see you very soon!

6/10 - 괜찮아요

Francis

아이를 동반한 가족 여행
Bathroom and fitness room needs to be cleaned or updates also the poverty parking lot space are not enough
2023년 9월에 4박 숙박함
답변 제공: Kevin 님, 2023년 10월 3일
Thank you for your review Francis. We will be getting a renovation done next year. We also hope to have more parking by then. We hope you can come back and visit us then. Thank you.

4/10 - 별로예요

Kathleen 님, Centennial

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The people working at this property were great, but the rooms had an unpleasant odor and smelled like a wet dog. I understand that you are a pet friendly property, but when I asked if you had a room that would accommodate a person who is allergic to pets, I was told that you only had pet friendly rooms. We have stayed at this property many times, and loved the hotel and the location, but the rooms this time were run down, the towels were old and the fabric furniture needed cleaning. There was also a large group attending a conference, so even breakfast was difficult. It was so loud that you couldn’t hold a conversation, coffee was almost always gone and it was hard to get any food.
2023년 9월에 2박 숙박함
답변 제공: Kevin K 님, 2023년 9월 21일
Thank you for reviewing your stay with us Kathleen. We are sorry to hear that you did not enjoy your visit. This helps us focus on inconsistencies that are usually met. We appreciate you letting us know. We hope you will return so we can show you how we provide great experiences.

10/10 - 훌륭해요

Stephanie

답변 제공: Kevin 님, 2023년 9월 21일
Thank you for your review Stephanie. We are so happy you had a great experience with us. We hope you can return very soon!

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
They fixed the parking issue. Everything else is great.
2023년 8월에 1박 숙박함
답변 제공: Kevin K 님, 2023년 9월 21일
Thank you for your review Stephanie. We are so happy you had a great experience with us. We hope you can return very soon!

10/10 - 훌륭해요

Ji

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Kevin 님, 2023년 9월 6일
Thank you for reviewing your visit with us Ji. We are thrilled you had a 10 out of 10 experience with us. Please come back and visit the next time your are in the area.

10/10 - 훌륭해요

Bessie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasn’t cleaned the first night I was there. Luckily, I was only there for two nights and it was only me
2023년 9월에 2박 숙박함
답변 제공: Kevin 님, 2023년 9월 6일
Thank you for your review Bessie. For a two night stay, we don't service the rooms unless requested. We are happy you had a great stay of 5 out of 5!

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Shower backed up
2023년 8월에 2박 숙박함
답변 제공: Kevin 님, 2023년 8월 17일
Thank you for your review Kevin. We are sorry you did not have a 5 out of 5 experience with us. This feedback will help us focus on delivering great customer service more consistently. We hope you will return on your next trip to Glenwood Springs.

10/10 - 훌륭해요

Daniel

2023년 8월에 3박 숙박함
답변 제공: Kevin K 님, 2023년 8월 29일
Thank you for reviewing your visit to us Daniel. We are very happy we provided you with an excellent stay. Please come back next time you visit the Roaring Fork Valley.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs renovations or a thorough cleaning
Room #202---Filthy, run-down, and uncomfortable room. The pull-out sofa was unsleepable. Had to go to Target to purchase a blow-up mattress due to the 1" flat pad/mattress on the sofa had bars digging into our backs and was so filthy we did not want to sleep on it! The entire room was dirty. Floors had crumbs. Wall plates and doors had black grime. Purchased cleaning wipes and cleaned the room myself. On top of paying an additional $12.00 per day to park?! Never heard of such a charge. Stay somewhere else!!
2023년 8월에 3박 숙박함
답변 제공: Kevin 님, 2023년 8월 9일
Thank you for your review. We are sorry you did not have a great experience with us. We wish you would have let us know about any issues you had while you were here so we could have rectified them. I hope you will return and give us another chance.

8/10 - 좋아요

stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like that there was just one elevator. But customer service was great.
2023년 7월에 3박 숙박함
답변 제공: Kevin 님, 2023년 8월 3일
Thank you for your review Stella. We appreciate you noticing our great customer service. We strive for excellence and we love to hear when it is executed. We hope to see you again soon!

8/10 - 좋아요

Yanyan

2023년 6월에 6박 숙박함
답변 제공: Kevin 님, 2023년 7월 17일
Thank you for your review Yanyan. We are happy you had an enjoyable experience with us. We appreciate you and hope you can come back and visit very soon!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, large room with kitchen was welcome. Some TV channels not available though listed on guide; was irritating.
2023년 4월에 3박 숙박함
답변 제공: Kevin 님, 2023년 5월 2일
Thank you for your review Gary. We are happy you found our rooms spacious. We hope you were able to relax while you were here. Thanks again for your review.

10/10 - 훌륭해요

Liesl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place and location and staff 👍
2023년 3월에 1박 숙박함
답변 제공: Kevin 님, 2023년 3월 21일
Thank you for your review Liesl. We are so happy you found our location and staff great! We agree with you! Hope to see you next time you visit Glenwood Springs!

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Green eggs?!
Room was nice and comfortable. Breakfast was terrible. Scrambled eggs had variety of colors, weren’t cooked properly, and options were limited and low quality.
2023년 2월에 1박 숙박함
답변 제공: Kevin 님, 2023년 2월 14일
Hello David, and thank you for reviewing your stay with. We are so sorry to hear about your breakfast experience. We will strive to be better with more focus to details. We are happy you found the room to be nice and comfortable. We hope to serve you again next time you visit Glenwood Springs.

10/10 - 훌륭해요

Jhon 님, Thornton

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love that this property is pet friendly, walking distance to restaurants and stores, has two bedroom suites and offers a very decent breakfast. I would suggest a better sofa sleeper mattress - it’s not good when you can feel the coils/springs. I would also like one or two luggage racks available.
2023년 1월에 2박 숙박함
답변 제공: Kevin 님, 2023년 1월 26일
Thank you for your review and suggestions Jhon. We appreciate your business and hope to see you again on your next trip to Glenwood Springs.

6/10 - 괜찮아요

Valentina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There was a barking dog
답변 제공: Kevin 님, 2023년 1월 17일
Thank you for your review Valentina. Sorry to hear you experienced a barking dog. Being a pet friendly hotel, this will come up once in a while. We hope it does not deter you from coming back and visiting us.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really clean
2023년 1월에 1박 숙박함
답변 제공: Kevin 님, 2023년 1월 10일
Thank you for your review Michael. We are very happy you enjoyed your visit. Please come back soon!

10/10 - 훌륭해요

Martina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for digital nomads
Stayed here as part of a long trip, working in the mornings until checkout. Nice desk and chair. Clean and decent breakfast options.
2022년 12월에 1박 숙박함
답변 제공: Kevin 님, 2023년 1월 2일
Thank you for your review Martina. We are so happy you enjoyed your stay with us. We especially are happy you enjoyed or breakfast and found your visit clean. See you next time you come to Glenwood Springs.

10/10 - 훌륭해요

nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatnplace
Sill to be charged for parking in a room I’ve already paid for
2022년 12월에 1박 숙박함
답변 제공: Kevin 님, 2022년 12월 19일
Thank you for reviewing your stay with us. We are so happy you had a 10 out of 10 experience with us. We hope to see you on your trip to Glenwood Springs!

8/10 - 좋아요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great.
답변 제공: Kevin 님, 2022년 11월 30일
Thank you for your review Natalie. We are so happy everything was great! We strive for excellence and appreciate your comments when we succeed! Thanks again and see you next time!

8/10 - 좋아요

tina

2022년 11월에 2박 숙박함
답변 제공: Kevin 님, 2022년 11월 17일
Thank you for your review Tina. Please come back and see us next time you're in the Roaring Fork Valley! See you then!

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Kevin 님, 2022년 11월 17일
Thank you for reviewing your visit with us. We are so happy you had an excellent stay. We hope you come back and see us soon!

10/10 - 훌륭해요

Abdullah

2022년 10월에 5박 숙박함
답변 제공: Kevin 님, 2022년 11월 17일
Thank you for your review Abdullah. We hope you come back soon and enjoy our property very soon!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Kevin 님, 2022년 11월 17일
Thank you for reviewing your stay with us Thomas. We hope you will think of us on your next trip to the Glenwood Springs area.