Dear Tae Thank you for staying with us. It was a real pleasure to have you as our guest, we look forward to see you in a near future! Best regarads, Martha

Thank you for your feedback.We look forward to seeing you soon and we will definitely assign you a king bed size.

Thank you for your feedback,We are very sorry to hear that you didn't have a great experience in our hotelIn order to maintain a good regulation and organisation in our hotel.The check in time is at 3:30 pm. We accomodate you by holding your luggage until check out time for free and also allow you the access to beach earlier if you do not want to do the early check in paid.Best regards,

Hi, Thank fot your feedback

Thank you so much for your feedback We look forward to seeing you back soon :)

Good afternoon,At the check in time, you resquested a room with two beds for you and your daughter. Even if you reserved a king bed. The frontdesk agent specifically gave you a room with two beds to accommodate you for the same price.You informed the frontdesk agent that you were unable to charge your phone due to the outlets that were not working in your room. She went with you to test with her phone and it was working. You tried to charge your phone as well at the frontdesk it was still not working. She tested the frontdesk outlet with her phone and it was working.We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences.Regards,

Thank you so much for your feedbackWe look forward to see you back soon.

Wash cloths are already added to the room and ready for guests before the check in time. Please note that the frontdesk is open 24/7 to respond to any of your needs.Thanks for your feedback.

Thank you for your feedback

thank you for your feedback

thank you for your feed back

thanks for your feedback

Thank you so much for your review. We hope to see you soon.

Thank you so much for your feedback . We hope to see you soon

thank you

thank you for your feedback

Thank you so much for your feedback

Thanks for your feedback

Good morning The front desk is open 24/7, know that you have the option to switch the room. The hotel is constantly improving with regard to small repairs and housekeepers are also available if needed.

Thank you so much for your review

Hi, The resort fee includes beach access means chairs, umbrellas, and beach towels, unlimited wired and Wifi internet access throughout the property, local dialing and toll-free calls, kids' toys, boarding pass printing, bottles of water, and coffee cups. Thanks for your feedback

Thanks for your review

The front desk is open 24/7 to respond to guests' needs. Thank you

Thank you for your feedback. See you soon :)

Thanks for your feedback

Thank you

THANK YOU FOR YOUR FEEDBACK

Thank you

Thank you for your feedback and we will be more than happy to welcome you back again.

We have housekeepers who provided room service every day. They are always available if you have any requests. We also always make sure that the rooms are perfectly clean before check-in time.

Hello The AC usually works. Or we can change the room. I believe you say NOSo we can t refund.Hope you stay was great.Regards,

Thank you so much for your feedback

Thank you soo much for your feedback

THANKS FOR THE FEEDBACK

ALREADY RESPONDED

Thanks for choosing Villa Italia Hotel. Come back again!! Maude

Thanks for your feedback

Thanks for choosing Villa Italia Hotel. Come back again!!

Thanks for choosing Villa Italia Hotel. Come back again!!

Thanks for the feedback, we appreciate it.!! Come see us again!!

Thanks for the feedback, we appreciate it.!! Come see us again!!

Thanks for the feedback, we appreciate it.!! Come see us again!!

I m sorry that your experiance with our hasn t been like you expected. All our TVs are working and if you don t know how to use them you can always ask for help at the front desk. The housekeepers always check every room before the check-ins. We don t have any partners with taxis. We only call taxis when its requested by the guests. Thanks

Thanks for the feedback, we appreciate it.!! Come see us again!!

Thanks for the feedback. The tv works and if you did not know how it works, You can always call the front desk from your room for assistance. open 24h/24h.

Good afternoon, We are sorry to hear that. The deposit is held and it goes back to your account automatically in one month. Before that, we use to void all deposits after check out. When something happens in your room we have a hand man, you just have to alert the front desk. Regards,

We are sorry for the inconvenience, but we do have a tv with all your entertainment in one place - You can watch live and free TV, play video games, and stream music. The resort fee includes a lot of services like beach access, room service, bottles of water, coffee, happy hour with wine, and maintenance...for free every day ...

Thanks for the feedback, we appreciate it.!! Come see us again!!

Thanks for the feedback, we appreciate it.!! Come see us again!!