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홀리데이 인 익스프레스 화이트 하우스, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 화이트 하우스, IHG 호텔
206 Knight Circle Knight Circle, White House, TN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 523개 이용 후기 중 258개" "
평점 8 - 좋아요. 523개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 523개 이용 후기 중 61개" "
평점 4 - 별로예요. 523개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 523개 이용 후기 중 28개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was wonderful.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and very friendly front desk.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jodi was wonderful front desk staff.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Deedee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 4월에 2박 숙박함
답변 제공: HIE White House 님, 2024년 5월 3일
Thank you for your kind words! We're glad you enjoyed your stay.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and comfy!
2024년 4월에 1박 숙박함
답변 제공: HIE White House 님, 2024년 5월 3일
Thank you for the feedback! We're glad you enjoyed your stay!

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was excellent, and the breakfast was so good, and they restocked through the whole breakfast time instead of letting it run out at the end. Would definitely recommend.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Thank you for your 5 star review! We're glad that you enjoyed our complimentary hot breakfast.

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and breakfast was amazing.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
We are so happy to hear that you enjoyed your stay and the complimentary hot breakfast!

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was under renovation but still served our purposes well. There was a miscommunication about the number of people we needed beds for, but they were very accommodating and brought us a roll away bed. Our room was very clean. The breakfast was good.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
We're glad to hear that our staff was able to quickly handle your issue. We're also happy to hear that you enjoyed the complimentary hot breakfast.

8/10 - 좋아요

Jay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was good except my husband got shot in the eye with water from the handheld shower which needed tightening - loose bearing fitting. Front desk was informed before we left.
2024년 3월에 1박 숙박함
답변 제공: Teresa 님, 2024년 4월 5일
I do apologize for your shower incident and I appreciate your review so to let us know their was a problem we needed to take care of and we did. I do hope you have the chance to stop back by us again when we have finished all of our renovations.

8/10 - 좋아요

Catharina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was under construction so it wasn't in the best shape when we visited, but we had no real issues with anything. The staff though, was FANTASTIC! We got cookies and bottles of waters when we checked in and we had to leave very early in the morning, before breakfast opened for the day, and the staff made sure we were able to fill our to-go bags before we left (Ashley was fantastic!)! The only complaints I have are regarding the cleanliness. The carpets in our room were so dirty that they discolored our socks, and the floors in the elevators were pretty bad too (but that was more due to the construction). Overall, a great place to stay!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Thank you for recognizing our outstanding team members! We appreciate your understanding during our renovation process, we're almost finished with our upgrades!

4/10 - 별로예요

Robert

가족 여행
좋아요: 청결 상태
Shame on you Expedia for not informing us that this location was being significantly renovated. Lobby was a mess, employees stressed. The rooms provide little distance from noise; we heard a quiet conversation in the hallway word for word while in bed, as if they were in the room. The little fridge made an awful racket until my husband shifted it. Breakfast was okay, kept us from traveling on an empty stomach but it was just bleh, bordering on yuck. If we had stayed a second night we would have eaten elsewhere. We did NOT get our money’s worth. Can you say “Travelocity”?
2024년 3월에 1박 숙박함
답변 제공: HIE White House 님, 2024년 5월 3일
Thank you for your feedback. We apologize if our renovation made your stay less than ideal. If you are back in our area again, please give our updated rooms a try!

4/10 - 별로예요

Richard

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
We're sorry to hear that we fell short of your expectations. Please contact us directly if you have any specific feedback to share. We're always looking for ways to improve our guest experience.

8/10 - 좋아요

Cindy

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Thank you for leaving a review, we're glad that you enjoyed your stay.

10/10 - 훌륭해요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and the beds were great. I didn't like the pillows and the free breakfast was good but no eggs. They were also doing some remodeling but that wasn't a problem.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Tammie

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Thank you for the 5 star review! We hope to see you again soon.

10/10 - 훌륭해요

Abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks
2024년 2월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Inn Express
I was on the remodeled 3rd floor which was very nice. Construction is still going on with other floors.
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We had a great stay. Nicely remodeled rooms, very friendly staff, and a great breakfast.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Frank

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

George

This hotel was a real disappointment. I stay at holiday inn express regularly and this was the worse than any other. It is run down. I would never consider staying here again.
2023년 11월에 1박 숙박함
답변 제공: Teresa 님, 2023년 11월 4일
I apologize that your stay did not meet the expectations of Holiday Inn Express. We are currently going through a complete renovation of this property and hope you will reconsider staying with us again so we can make your stay more enjoyable.

8/10 - 좋아요

Ronnette 님, Frankfort

연인과의 여행, 반려동물 동반 여행
Some of this property is being renovated. This hotel is pricey. We travel with pets and the price of this hotel was a lot higher than others we have stayed and the condition of the rooms isn’t any cleaner then the cheaper ones. Disappointing, since Holiday Inns used to be the best.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel— very good breakfast, clean rooms, friendly staff.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Douglas

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly and clean. Loved the breakfast food n the morning. Sweet lady working very hard in the breakfast are. Kept it so clean and fresh food kept up on
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for coming to stay.

8/10 - 좋아요

mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback!

6/10 - 괜찮아요

Brenda Jean

출장 여행
별로예요: 숙박 시설 상태 및 시설
This facility needs an upgrade very badly. It is worn and torn and does not look clean because of it.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Robert

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback!

8/10 - 좋아요

Richard

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback!

8/10 - 좋아요

Rick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and good location. Room was clean and beds were very comfortable. There were two minor issues: 1) we stayed for 3 nights and the front desk staff keyed the room cards for only 24 hours, and we had to get rekeyed 3 times. This was figured out only on the final rekey, and 2) there is a design flaw in the shower in the room, as this was a disabled persons shower (which was fine) and there was no "lip" for the water to stay in the shower. Therefore there was water all over the bathroom floor. While this was not a problem and it's typical for hotels at this price level, the free breakfast was very ordinary. I'm not a huge breakfast person, so this wasn't a big deal for me. However, these were not significant issues and I would stay here again.
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback, We appreciate your honesty and value your opinion. We would be happy to have you back.

8/10 - 좋아요

Tim 님, Illawong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback!

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very dated for a Holiday Inn Express, needs appearance upgrades. The elevator carpet was extremely dirty and needs replaced. The TV reception was intermittent throughout the evening. The breakfast options were very good and appreciated the schedule as you entered the dining area. The beds were also very comfortable and room appeared clean. Overall decor needs an update.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback! I am so sorry about your stay, please reach out to us directly at the hotel, so we can address this.

6/10 - 괜찮아요

Elijah

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
St
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback

4/10 - 별로예요

Teresa

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only had biscuits & gravy for breakfast - equipment broke. TV remote in room wouldnt turn off or on.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Thank you for your feedback! I am so sorry about your stay, please reach out to us directly at the hotel, so we can address this.

8/10 - 좋아요

Eddie Håkon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helt greit til en kjapp overnatting.
Helt greit. Stort rom.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Vicki

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ruslan

좋아요: 청결 상태
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

JIE

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food at breakfast was great. Indoor pool preferred.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Jeff

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful….disgusting!
This place is AWFUL! Yhe lamps were totally rusted, probably from the amount of moisture in the room, which also had everything damp in the room - including the headboard. There was mold behind the wallpaper that was coming off in the bathroom.
Moisture on the headboard
Rust on lamp
Rust on another lamp
Mold behind the wallpaper in the bathroom
2023년 7월에 1박 숙박함

8/10 - 좋아요

nancy

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Cheryl

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Tobi Danise

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Every year we travel to for a family vacation. Every year we stop on the way down and on the way back and stay at a Holiday Inn express off of the interstate. This year, we stopped at this Holiday Inn express for the first time, we usually stay closer to Nashville. The bathroom was grimy even the sink was dirty. I go to take a shower, and there’s dirt in all corners of the bathroom. The tub is not very clean, not to mention the carpet in the main living and sleeping area smelled like puke. Because we were only staying for a night, trying to get in and rest before finishing our journey home, And it was late at night, we took our showers quickly, kept our socks on while walking around, trying to go to sleep. The outdoor lights in the parking lot or brighter than the sun beaming into the room, we cannot get the drapes to close properly, and the air conditioning was Never called enough.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Karen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room didn't seem like it was cleaned well.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

David

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Dubis

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dubis

2023년 5월에 2박 숙박함

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 5월 27일
glad to see you had a decent stay at our hotel. Im sorry it wasnt a perfect ten, I hope we can do better next time Jarrett Henry

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beds were very comfy, breakfast was good. In a good location.
2023년 5월에 1박 숙박함
답변 제공: Lisa V. 님, 2023년 5월 24일
Good Morning,Thank you for taking the time to give our hotel a review. We hope you enjoyed your stay. We will be going through a complete renovation very soon. We hope to see your return in the near future.