표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 987개 이용 후기 중 222개" "
10 - 훌륭해요
222
평점 8 - 좋아요. 987개 이용 후기 중 336개" "
8 - 좋아요
336
평점 6 - 괜찮아요. 987개 이용 후기 중 196개" "
6 - 괜찮아요
196
평점 4 - 별로예요. 987개 이용 후기 중 113개" "
4 - 별로예요
113
평점 2 - 너무 별로예요. 987개 이용 후기 중 120개" "
2 - 너무 별로예요
120
7.6/10
청결 상태
7.0/10
직원 및 서비스
6.4/10
편의 시설/서비스
7.0/10
숙박 시설 상태 및 시설
6.0/10
친환경
이용 후기
4/10 - 별로예요
실제 이용하신 고객
2019년 2월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 1월에 1박 숙박함
답변 제공: guest relations 님, 2019년 4월 29일
Dear Client, Thank you for taking the time to share with us your note during your stay.
Could you please give us more details about your stay.
We hope that we will get the chance to welcome you again soon.
Kind regards
10/10 - 훌륭해요
Sunkyung
2017년 1월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sunkyung
8/10 - 좋아요
실제 이용하신 고객
2015년 2월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 스탭과 좋은 전망 그리고 꽤 괜찮은 조식
전체적으로 만족합니다. 호텔 스탭들도 친절하고, 조식도 상당히 괜찮았습니다. 바다 전망의 방을 선택했는데, 전망도 좋았습니다. 다만 관광지인 메디나나 탕헤르 항구와는 거리가 꽤 있어 택시를 이용해야 하는 번거로움이 있습니다. 신시가지나 해변의 접근성은 훌륭해서 메디나쪽 관광이 아니라면 오히려 더 추천할 만 합니다.
실제 이용하신 고객
10/10 - 훌륭해요
Kate 님, 서울
2013년 6월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다!
깨끗하고 좋아요-
조식도 완전 맛있구요
수영장도 관리가 잘되어 있어요!
굿굿굿!
Kate
10/10 - 훌륭해요
Ruth
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you.
Breakfast was good and I was able to use pool and gym without any problems.
Ruth
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Marcelle 님, paris
가족 여행
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avions choisi une chambre triple (suite vue sur mer) très belle suite luxueuse et bien équipée.
Mais le lit de la 3e personne a mis du temps à arriver…
Salle de bains et douche magnifiques mais la pente insuffisante dans la douche fait que l’eau inonde la salle de bain.
Nonobstant c’est un magnifique hôtel en bordure de plage et nous y reviendrons sûrement.
Le petit déjeuner est somptueux et pour tous les goûts ; le restaurant marocain est excellent et on y dîne en musique avec l’orchestre chaque soir.
Marcelle
2024년 4월에 3박 숙박함
8/10 - 좋아요
heuda
출장 여행
2024년 4월 19일
좋아요: 직원 및 서비스, 편의 시설/서비스
Property is getting old. But the service and the location are great.
While the rooms are updated common areas are dated
heuda
2024년 4월에 1박 숙박함
8/10 - 좋아요
Pedro Ramiro
2024년 2월 28일
좋아요: 청결 상태, 직원 및 서비스
Problema con Tv y wifi
Pedro Ramiro
2024년 2월에 3박 숙박함
답변 제공: Mme NOUARI, Guest Relations 님, 2024년 2월 29일
Estimado Sr. Ramiro,Le agradecemos en estas líneas el haberse hospedado con nosotros y el tiempo dedicado a compartir sus impresiones. Siempre nos esforzamos por brindar al huésped la mejor atención posible y vemos con agrado por su positiva apreciación global, que su experiencia fue grata en general.No obstante, lamentamos los inconvenientes que haya experimentado con la televisión y el wifi. Aunque tomamos nota, queremos asegurarle que contamos con televisores LCD de 50 pulgadas con Chromecast y acceso a internet Wi-Fi gratuito en todo el establecimiento y trabajamos continuamente para que estos servicios estén a la altura de las necesidades de los huéspedes.Será un placer volver a darle la bienvenida en otra ocasión.Le enviamos nuestros más cordiales saludos, Mme NOUARI, Guest Relations
10/10 - 훌륭해요
Salwa
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, friendly staff
Perfect location
Salwa
2024년 2월에 1박 숙박함
답변 제공: Mme NOUARI, Guest Relations 님, 2024년 2월 24일
Dear Madam,Thank you for sharing your experience with us.We're thrilled to hear that our staff's friendliness stood out during your stay and that you found our location to be perfect. Your appreciation for the cleanliness of our rooms, the condition of our hotel, and the quality of our service truly warms our hearts. It's wonderful to know that the amenities provided in your room met your expectations to the fullest.We look forward to welcoming you back.Best wishes,Mme NOUARI, Guest Relations
6/10 - 괜찮아요
Khalid
2024년 2월 8일
Unfreundlich personal .
Khalid
2024년 2월에 4박 숙박함
답변 제공: Mme NOUARI, Guest Relations 님, 2024년 2월 9일
Sehr geehrter Khalid,vielen Dank für Ihre Bewertung.Es tut uns leid zu hören, dass Sie unsere Mitarbeiter als unfreundlich empfunden haben. Dies steht im Gegensatz zu unserem Engagement für hervorragenden Service und Gastfreundschaft, und wir bedauern, dass wir Ihre Erwartungen in diesem Aspekt nicht erfüllen konnten. Wir sind stets bestrebt, unseren Gästen einen angenehmen Aufenthalt zu bereiten und nehmen Ihr Feedback ernst.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen unseren verbesserten Service zu präsentieren. Mit freundlichen Grüßen.Mme NOUARI, Guest Relations
10/10 - 훌륭해요
Frances Chantellè
2024년 2월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything . The Staff were amazing and I mean all of them and very friendly and helpful. Hotel was beautiful, room was clean and big. From a scale 1-10 i give them 10 ⭐️ I hope to be back soon
Frances Chantellè
2024년 2월에 1박 숙박함
답변 제공: Mme NOUARI, Guest Relations 님, 2024년 2월 7일
Dear Ms. Frances,Thank you for taking the time to leave a review of your stay with us.We're thrilled to hear that our staff made such a positive impact during your stay, and it's fantastic to know that you found the hotel to be beautiful and your room both clean and spacious. Our team takes great pride in maintaining our elegant rooms and ensuring a high standard of cleanliness, so your feedback is truly appreciated. It's heartwarming to receive a perfect rating from you, and we hope to continue providing exceptional service to all our guests.We look forward to welcoming you back on a future visit.Kind regardsMme NOUARI, Guest Relations
10/10 - 훌륭해요
christopher
단체 여행, 가족 여행
2024년 1월 25일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
christopher
2024년 1월에 1박 숙박함
답변 제공: Mme NOUARI, Guest Relations 님, 2024년 1월 26일
Dear Sir,Thank you for such a positive review of your stay. We are delighted to know that you had a pleasant stay with us.All of the team very much hope that we will have the chance to see you again very soon.Kind regards, Mme NOUARI, Guest Relations
6/10 - 괜찮아요
Ayoub
2023년 12월 24일
Ayoub
2023년 12월에 1박 숙박함
답변 제공: guest relations 님, 2023년 12월 26일
Cher client, merci d'avoir choisi Kenzi Solazur Hôtel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux .Cordialement
6/10 - 괜찮아요
Florin
출장 여행
2023년 12월 17일
별로예요: 청결 상태, 객실의 편안함
The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)
Florin
2023년 12월에 3박 숙박함
답변 제공: guest relations 님, 2023년 12월 20일
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our sincere apologies for the noise caused by the ongoing renovation work; We have undertaken this work to improve and update our facilities, and we hope this will benefit all our customers in the long term. However, we understand that this may cause short-term inconvenience. We do our best to minimize disruption and limit noisy working hours as much as possible. We greatly appreciate your understanding, we strive to complete the work as quickly as possible in order to return to a calmer and more comfortable situation for everyone. We thank you for your cooperation. Sincerely.
10/10 - 훌륭해요
Wassim
출장 여행
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wassim
2023년 11월에 1박 숙박함
답변 제공: guest relations 님, 2023년 12월 20일
Dear Customer, It is with pleasure that we learned of your satisfaction; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Sincerely
8/10 - 좋아요
Hafsa
2023년 12월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hafsa
2023년 12월에 5박 숙박함
답변 제공: guest relations 님, 2023년 12월 20일
Dear Customer, It is with pleasure that we learned of your satisfaction; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Sincerely
6/10 - 괜찮아요
Ahmed
2023년 11월 29일
Ahmed
2023년 11월에 1박 숙박함
답변 제공: guest relations 님, 2023년 12월 20일
Dear customer, thank you for devoting your time to sharing your opinion with us; We hope to have the pleasure of welcoming you again for a better stay. Sincerely
6/10 - 괜찮아요
John
2023년 10월 7일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
John
2023년 10월에 1박 숙박함
답변 제공: guest relations 님, 2023년 10월 7일
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.Best regards
2/10 - 너무 별로예요
Mostafa
2023년 9월 29일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.
Mostafa
2023년 9월에 7박 숙박함
답변 제공: guest relations 님, 2023년 9월 30일
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
4/10 - 별로예요
M
2023년 9월 29일
Very noisy hotel by the sea. I could not sleep all night. The people in the hotel are too commercial minded and fake.
M
2023년 9월에 1박 숙박함
답변 제공: guest relations 님, 2023년 9월 29일
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We fully understand that insulation is an essential part of ensuring your comfort during your stay and we are sorry that we fell short in this regard. We take this matter very seriously, and we are determined to resolve this issue quickly, we assure you that we are doing everything we can to remedy this situation. Your satisfaction is our top priority, and we greatly appreciate your patience and understanding. We hope you will give us the opportunity to show you that we take your concern seriously and will do everything possible to provide you with a positive experience during your next stay. Sincerely
10/10 - 훌륭해요
Marion
2023년 9월 20일
Marion
2023년 9월에 2박 숙박함
답변 제공: guest relations 님, 2023년 9월 21일
Dear customer, thank you for taking the time to review your experience with us. It is a pleasure to read that you enjoyed your stay.thank you for choosing kenzi solazur we all look forward to welcoming you back with us in the not too distant future. Sincerely
8/10 - 좋아요
CESAR
가족 여행
2023년 9월 13일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellente ubicacion , enfrente de la playa , mucha seguridad , el staff muy amable
Lo estan actualizando el hotel
Conviene por el precio que pagas y la ubicacion que tiene
CESAR
2023년 9월에 1박 숙박함
답변 제공: guest relations 님, 2023년 9월 13일
Estimado cliente: Le agradecemos el tiempo que se tomó para brindarnos sus comentarios y es un placer recibir sus elogios por nuestra ubicación y nuestro personal. Esperamos tener el placer de recibirle nuevamente para una mejor experiencia. Atentamente
6/10 - 괜찮아요
Kimberly
아이를 동반한 가족 여행, 가족 여행
2023년 9월 8일
좋아요: 청결 상태
Nice hotel rooms, very terrible drainage system, bathroom flooded.
Kimberly
2023년 9월에 1박 숙박함
답변 제공: guest relations 님, 2023년 9월 12일
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
4/10 - 별로예요
Debra
2023년 9월 6일
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not worth it
Room was nice.
Front desk - no helpful - basically ignored requests
Ran out of money to exchanged
Getting a taxi so difficult and then when you give them instructions follow on your google map they decide they will take you where you want.
Debra
2023년 9월에 2박 숙박함
답변 제공: guest relations 님, 2023년 9월 7일
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your remarks which will help us to improve our level of service and the necessary actions have been taken. The problem you encountered does not reflect the level of service that Kenzi Solazur Hotel is aiming for and is certainly not acceptable. Rest assured that we are totally committed to rectifying all the points you have mentioned. We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
6/10 - 괜찮아요
Karim
가족 여행
2023년 9월 6일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great location, beautiful views from the windows,but the conditions of the rooms could be better. I would rate it a 3 star hotel.
Karim
2023년 8월에 1박 숙박함
답변 제공: guest relations 님, 2023년 9월 6일
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
8/10 - 좋아요
Achraf
2023년 9월 4일
Achraf
2023년 9월에 3박 숙박함
답변 제공: guest relations 님, 2023년 9월 6일
Cher client, Nous vous remercions pour le temps que vous avez consacré à nous faire part de votre opinion.merci d'avoir choisi le kenzi solazur nous sommes tous impatients de vous accueillir à nouveau parmi nous . Cordialement
4/10 - 별로예요
Anouar
2023년 8월 27일
별로예요: 직원 및 서비스
Terrible vew rooms and facilities
Anouar
2023년 8월에 2박 숙박함
답변 제공: guest relations 님, 2023년 8월 28일
Dear Customer, We thank you for the time you have taken to share your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our services and our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Sincerely
4/10 - 별로예요
실제 이용하신 고객
출장 여행
2023년 8월 25일
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
I do not recommend this hotel
The first room I got smelled extremely bad. Like mold. I got a new room which had no towels. When the housekeeper had been to my room he/she left the door open which made it possible for anyone to get in to my room. I of course talked to the reception about all of these issues and they said they would try to talk to the responsible people. How ever that did not really help me at the moment.
The street outside the hotel is very busy and I could hear the honking cars all night. Did not bother me, but is maybe not suitable for someone who needs a quiet environment to sleep.
The beach outside the hotel is very dirty with trash everywhere. I went for a walk in the morning and saw trash going into the sea with the waves. People were sleeping on the beach with cardboard as a cover from the sand.
The breakfast was good. The towel service was nice by the pool.
Unfortunately the hotel not at all to the expected standard. The bare minimum I expect from any hotel is an apology when something goes wrong and that they close the door to my room after cleaning it.
실제 이용하신 고객
2023년 8월에 2박 숙박함
답변 제공: guest relations 님, 2023년 8월 25일
Dear Customer, We thank you for the time you have devoted to sharing your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our services and our services.what is surprising in your complaint is that if the door is not properly closed it emits a loud beep, a kind of alarm to warn that the door has remained open.Your comment has been forwarded immediately to our maintenance team so that they can take the necessary measures to prevent this from happening again in the future.We hope you will give us another chance to welcome you to our establishment and provide you with the quality experience you deserve.We sincerely hope to regain your trust.Sincerely
8/10 - 좋아요
Hajama
2023년 8월 14일
Hajama
2023년 8월에 6박 숙박함
답변 제공: guest relations 님, 2023년 9월 4일
Cher client, merci d'avoir choisi Kenzi Solazur Hôtel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux.Cordialement
4/10 - 별로예요
Barkani
연인과의 여행
2023년 8월 12일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Slechte kamer onhygiënisch
Barkani
2023년 7월에 15박 숙박함
답변 제공: guest relations 님, 2023년 8월 12일
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your constructive remarks which will help us to improve our level of service and the necessary actions have been taken. The problem you encountered does not reflect the level of service aimed at by the kenzi solazur hotel and is certainly not acceptable. Rest assured that we are totally committed to rectifying all the points you have mentioned. We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Sincerely
10/10 - 훌륭해요
Nasreddine
2023년 8월 5일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nasreddine
2023년 8월에 2박 숙박함
답변 제공: guest relations 님, 2023년 8월 13일
Cher client, merci d'avoir pris le temps de revoir votre expérience avec nous. C'est un plaisir de lire que vous avez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir de nouveaux. Cordialement
10/10 - 훌륭해요
Brandy
2023년 8월 4일
좋아요: 청결 상태, 직원 및 서비스
Brandy
2023년 7월에 8박 숙박함
답변 제공: guest relations 님, 2023년 8월 7일
Dear Customer, It is with pleasure that we have taken note of your compliments ; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially
2/10 - 너무 별로예요
Karim
2023년 8월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Karim
2023년 7월에 2박 숙박함
답변 제공: guest relations 님, 2023년 8월 3일
Cher client, Nous tenons à vous remercier pour le temps que vous avez consacré à nous faire part de votre opinion sur votre séjour dans notre établissement. Nous avons bien noté votre mécontentement et nous aimerions avoir plus de détails cela nous aidera pour l'amélioration de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une meilleure expérience. Cordialement
2/10 - 너무 별로예요
Aicha
2023년 7월 31일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super slecht service , babyontvriendelijk
Aicha
2023년 7월에 2박 숙박함
답변 제공: guest relations 님, 2023년 8월 1일
Dear customer, We would like to thank you for the time you have devoted to providing us with your comments on your stay in our establishment. We have noted your remark and we would like to have more details concerning your dissatisfaction, this will help us to improve our services. Please accept our sincere apologies for any inconvenience experienced and we hope to have the pleasure of welcoming you back for a better experience. Cordially
8/10 - 좋아요
Sanae
가족 여행
2023년 7월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great choice. We had a great welcoming. There’s a valet to park your car. The staff were very friendly and helpful. Breakfast was great! Loads of options and the staff keep refilling the food. Housekeeping was extraordinary! Close to the Beach and boulevard as well.
Sanae
2023년 7월에 1박 숙박함
답변 제공: guest relations 님, 2023년 7월 26일
Dear customer, thank you for taking the time to review your experience with us. It is a pleasure to read that you enjoyed your stay and appreciated the hotel facilities, as well as the friendliness and professionalism of the staff. We will be sure to share your comments with the team who will be encouraged by your compliments, thank you for choosing kenzi solazur we all look forward to welcoming you back to us in the not too distant future. Cordially
4/10 - 별로예요
Laila
가족 여행
2023년 7월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Niet echt een super ervaring.
Ik was zeer teleurgesteld over het hotel, de badkamer was beschimmeld, kakkerlakken bij het zwembad en ik kreeg niet waar ik om vroeg.
De hotel moet van binnen echt gerenoveerd worden. En ik vroeg om een grote kamer en uiteindelijk kreeg ik een kamer met een queensize bed, een bureau en een stoel. Niet echt een leuke ervaring.
Laila
2023년 7월에 4박 숙박함
답변 제공: guest relations 님, 2023년 7월 22일
Dear Customer, We thank you for the time you have taken to share your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our service and our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially
8/10 - 좋아요
Fatima
가족 여행
2023년 7월 18일
Ich finde es sehr spät dass wir erst das Zimmer 16 Uhr betreten zu dürfen,
Fatima
2023년 7월에 1박 숙박함
답변 제공: guest relations 님, 2023년 7월 18일
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us, indeed our check in begins at 3 p.m., we are sorry for any incovinient caused.We hope to have the pleasure of welcoming you again. Cordially
10/10 - 훌륭해요
Jennat
2023년 7월 17일
Jennat
2023년 7월에 1박 숙박함
답변 제공: guest relations 님, 2023년 7월 18일
Dear customer, We thank you for your feedback. We are pleased to hear your compliments.We hope to have the pleasure of welcoming you again. Cordially
4/10 - 별로예요
실제 이용하신 고객
가족 여행
2023년 7월 16일
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ingen internet wifi køleskabet fungere ikke
실제 이용하신 고객
2023년 7월에 1박 숙박함
답변 제공: guest relations 님, 2023년 7월 17일
Dear customer, We would like to thank you for the time you have devoted to providing us with your comments on your stay in our establishment. We have noted your remark and we would like to have more details concerning your identity, this will help us to improve our services. Please accept our sincere apologies for any inconvenience experienced and we hope to have the pleasure of welcoming you back for a better experience. Cordially
4/10 - 별로예요
Abuagela
연인과의 여행
2023년 7월 14일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel location is right on the beach. The hotel offers good breakfast buffet though the timing is inconvenient between 6 and 9. Perhaps, the most annoying thing is their unreliable WiFi being very slow and occasionally disconnects and wouldn't let you sign back in automatically. The WiFi is only OK in the lobby. We had complained about the WiFi, the refrigerator, the AC, and some noise coming from the ceiling but only the refrigerator issue was fixed. Just frustrated and disappointed.
Abuagela
2023년 7월에 7박 숙박함
답변 제공: guest relations 님, 2023년 7월 15일
Dear customer, thank you for taking your time to share your opinion with us; Please accept our most sincere apologies for your inconvenience during your recent stay at our hotel. Know that we have noted all your constructive remarks and that the necessary actions have been taken.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially
10/10 - 훌륭해요
ALI
2023년 7월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ALI
2023년 7월에 5박 숙박함
답변 제공: guest relations 님, 2023년 7월 11일
Cher client, merci d'avoir pris le temps de revoir votre expérience avec nous. C'est un plaisir de lire que vous avez apprécié votre séjour à l'hôtel. Merci d'avoir choisi le kenzi solazur nous sommes tous impatients de vous accueillir à nouveau parmi nous dans un avenir pas trop lointain. Cordialement
10/10 - 훌륭해요
Rhonda
가족 여행
2023년 6월 30일
좋아요: 숙박 시설 상태 및 시설
The air conditioning unit didn’t work very well in our room 1704
Rhonda
2023년 6월에 2박 숙박함
답변 제공: guest relations 님, 2023년 7월 1일
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We have noted your comment and we will send the information to the department concerned.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially
8/10 - 좋아요
heather
출장 여행
2023년 6월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
heather
2023년 6월에 1박 숙박함
답변 제공: guest relations 님, 2023년 6월 30일
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We hope to have the pleasure of welcoming you again.Best regards
10/10 - 훌륭해요
Simohammed
가족 여행
2023년 6월 27일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
All good
Simohammed
2023년 6월에 1박 숙박함
답변 제공: guest relations 님, 2023년 6월 28일
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We all look forward to welcoming you back to us in the not too distant future. Cordially
10/10 - 훌륭해요
Mr Ahmed
2023년 6월 27일
Mr Ahmed
2023년 6월에 1박 숙박함
답변 제공: guest relations 님, 2023년 6월 28일
Cher client, merci d'avoir choisi Kenzi Solazur Hotel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux .Cordialement
10/10 - 훌륭해요
Alvaro Felipe
연인과의 여행
2023년 6월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alvaro Felipe
2023년 6월에 1박 숙박함
답변 제공: guest relations 님, 2023년 6월 21일
Dear customer, thank you for taking the time to review your experience with us.It is a pleasure to know that you enjoyed your stay , thank you for choosing kenzi solazur we all look forward to welcoming you back. Best regards
10/10 - 훌륭해요
Loubna
가족 여행
2023년 6월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loubna
2023년 6월에 1박 숙박함
답변 제공: guest relations 님, 2023년 6월 17일
Cher client, merci d'avoir choisi Kenzi Solazur Hotel, et de consacrer votre temps à partager votre avis avec nous ; nous sommes tous impatients de vous accueillir à nouveau .Cordialement
10/10 - 훌륭해요
ERNESTO
가족 여행
2023년 5월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful for vacations
This is a big hotel, clean, in great conditions, nice pool, good bars, wonderful buffet, nice staff just in front of the beach. Many restaurants close by.
ERNESTO
2023년 5월에 4박 숙박함
답변 제공: guest relations 님, 2023년 5월 18일
Dear customer, We thank you for the time you have devoted to sharing your comments with us and it is with pleasure that we have read your compliments on our location and our staff. We hope to have the pleasure of welcoming you again for a better experience. Cordially
8/10 - 좋아요
Omar Mohamed
가족 여행
2023년 4월 21일
좋아요: 청결 상태, 직원 및 서비스
Omar Mohamed
2023년 4월에 9박 숙박함
답변 제공: guest relations 님, 2023년 4월 21일
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We hope to have the pleasure of welcoming you again.Best regards
6/10 - 괜찮아요
Katinka
가족 여행
2023년 4월 20일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ich war froh, dass ich ein Nichtraucher Zimmer gebucht hatte, da in der Hotellobbx noch geraucht werden durfte.
Leider wurde das Frühstück nicht gut nachgefüllt, sodass es schon um 8:00 Uhr sehr geräubert aussah.
Sehr hilfsbereites personal und tolles marokkanisches Buffet am Abend
Katinka
2023년 4월에 2박 숙박함
답변 제공: guest relations 님, 2023년 4월 20일
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your constructive remarks which will help us to improve our level of service and the necessary actions have been taken.it is with pleasure that we have read your compliments on our staff;we will be sure to share your comments with the team who will be encouraged by your compliments, thank you for choosing kenzi solazur we all look forward to welcoming you back to us in the not too distant future.Best regards