야외 수영장, 07:00 ~ 23:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

컴포트 인 & 스위트 피닉스 노스 / 디어 밸리 여행 후기

2.5 out of 5
컴포트 인 & 스위트 피닉스 노스 / 디어 밸리
17017 N Black Canyon Hwy, Phoenix, AZ

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 334개" "
평점 8 - 좋아요. 1004개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 162개" "
평점 4 - 별로예요. 1004개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 84개" "

7.4/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hyungjae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Fairfield Inn & Suites 님, 2018년 10월 27일
Thank you for taking the time to do a review of our property. Happy to hear you enjoyed you stay. Hope to see you again in the future

2/10 - 너무 별로예요

Matt

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The only plusses about our stay was that the staff was pleasant and the room was quiet. This property needs a major upgrade, maintenance and housekeeping help. I would not stay here again, would not recommend it to family or friends and wish we could either get our money back or I had spent more to stay elsewhere.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Kailie

좋아요: 직원 및 서비스
별로예요: 청결 상태
The first night we were there, they had a leak. There were puddles in our room, they did give us a new room. A refund for the one night would have been better.
2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 5월 2일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was convenient to I-17
2024년 4월에 5박 숙박함
답변 제공: Nick 님, 2024년 5월 2일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

6/10 - 괜찮아요

Tamara

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I stay here often and have had a great experience any other time. However this time the staff was rude and rolling her eyes every time she had to deal with me. My room card kept needing to be reactivated as well.
2024년 4월에 2박 숙박함
답변 제공: Nick 님, 2024년 5월 2일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. I apologize for the staff member being rude. I will address this directly. We hope to see you again in the future for another stay.

8/10 - 좋아요

Laurent

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 5월 2일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was skeptical at first reading the other comments but stuck with it and it wasn’t bad. It’s a 3-star hotel and that’s it. I do feel it’s overpriced but that’s literally everything right now. Have I gotten a better value staying at the Drury Inn or even Holiday Inn Express? Absolutely. But the room was [mostly] clean. Nothing that was a complete deal killer. A little outdated with the furniture and I was worried the shower/bath faucets were going to break from the wall but that was about it. Would I stay here again? If I had to sure but not my immediate go-to. Other than that it was ok.
2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 23일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 - 좋아요

Laurel

2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 23일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 23일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 - 훌륭해요

Darlene

2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 23일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 - 너무 별로예요

Janusz 님, West Hills

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The TV didn't work and we stayed for 2 days. We were told by Kylie somebody would come up and fix it they did not. After I checked out I asked if I could use the restroom they said no sorry restrooms are only for patrons of the hotel. I had to drive to a gas station to use the restroom.
2024년 4월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 29일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 - 좋아요

Danytza

좋아요: 직원 및 서비스
Good customer service. Bad area. Too many homeless people walking around
2024년 4월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 16일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 - 너무 별로예요

Timothy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold in my shower and the shower curtain was falling down from the walls so the floor was always wet
2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 5일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for another stay.

2/10 - 너무 별로예요

Khoi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very rundown property that needs urgent remodeling
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 4일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 - 좋아요

Niraj

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room, clean beds. Bathroom can use an upgrade. Safe parking.
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 4일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

6/10 - 괜찮아요

Amlan 님, Scotch Plains

가족 여행
좋아요: 직원 및 서비스
Alright
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 4일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 - 좋아요

Kevin

연인과의 여행
Was close to Costco and restaurants
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 1일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 - 좋아요

Cathy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
I always stay at this property because of the proximity to everything. It's actually a nice place. It does have a homeless population in the surrounding areas, but they keep away from the visitors and the property. Most staff is nice, but the desk staff can be pushy. I was lied twice on this visit about a maintenance issue. There was a leak coming from the vent in the bathroom. Maintenance never came to look at it. I think it was coming from the toilet above me. After I complained the second time, I was given a room change. A Cleaning and Breakfast
2024년 3월에 3박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 - 좋아요

Ricky 님, Kamiah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed there last year. Seemed a bit less maintained than before. Seen several homeless sleeping on sidewalk across parking lot at empty businesses. That building was not empty last year. Made ya be more aware at night when coming in but still felt relatively safe.
2024년 3월에 4박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 - 좋아요

Janet

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Older property, good location
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 21일
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

8/10 - 좋아요

Toma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean and had plenty of space. Handicap bars in restroom were well placed and much appreciated. The breakfast was very bland and did not meet the standards I have experienced at other choice hotel locations.
2024년 3월에 4박 숙박함
답변 제공: Nick 님, 2024년 3월 21일
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

4/10 - 별로예요

mayette 님, tampa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was mold in the shower.
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 14일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. Your comments have been shared with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The
2024년 3월에 5박 숙박함
답변 제공: Nick 님, 2024년 3월 13일
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

6/10 - 괜찮아요

Ryan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had issues with our phone, refrigerator, and shower. Hotel was full so we couldn’t move rooms, but Kylie at the front desk was great.
2024년 3월에 2박 숙박함
답변 제공: Nick 님, 2024년 3월 13일
Thank you for taking the time to do an online review of our property. I have shared your comments with the staff. We hope to see you again in the future for a better stay.

4/10 - 별로예요

Keith

별로예요: 직원 및 서비스, 편의 시설/서비스
Our room was on the ground floor right a cross from the guest washer and dryer. On numerous occasions you could here people talking outside our room. The last night of our stay there were people do laundry from 11pm to 2am, with the washer making all kinds of noise at 11:30pm. That and us having to get up at 3:30am to leave for the airport at 5am. The breakfast area was constantly out items. The first day of our stay they have Danish and apple juice, then no more the rest of our week long stay. Most days there were no sausages in the trays. Will not be staying in a Comforts suites hotel for a long time now. .
2024년 2월에 7박 숙박함
답변 제공: Nick 님, 2024년 3월 7일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

4/10 - 별로예요

Thomas

가족 여행
별로예요: 청결 상태
The TV never worked. We called the front desk and were told they were updating it, but it never did work. The breakfast never had any fruit and the lotion was never refilled.
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 7일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

2/10 - 너무 별로예요

Dale

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are in very bad condition. Very small elevator.
2024년 2월에 6박 숙박함
답변 제공: Nick 님, 2024년 3월 5일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I do apologize for failing to exceed your expectations. We hope to see you again for a better stay.

10/10 - 훌륭해요

Piyush K

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place in itself is quite good. The locality, however, seems like a far off place. There are conveniences at quite far off, unless you have your own transportation.
2024년 2월에 7박 숙박함
답변 제공: Nick 님, 2024년 2월 29일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future.

8/10 - 좋아요

JOI 님, Chicago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the hot breakfast 😋🍳
2024년 2월에 3박 숙박함
답변 제공: Nick 님, 2024년 2월 29일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay!

4/10 - 별로예요

Joaquin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nick 님, 2024년 2월 24일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I do apologize for failing to exceed your expectations. We hope to see you again for a better stay.

6/10 - 괜찮아요

Kathleen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overall the it appeared run down. Carpet needs replacing throughout the complex. The painting quality of the walls was very poor. They were missing fixtures in the bathroom for a towels. It just needs an overall update —-what was fabulous was the bed! One of the comfiest I’ve been in in years. Some areas of the hotel were very clean however the breakfast area the first day we arrived, was not attended to, and was a bit messy, and the tables were quite sticky.. The location was great for our needs..
2024년 2월에 3박 숙박함
답변 제공: Nick 님, 2024년 2월 22일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better experience.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
yes
2024년 1월에 4박 숙박함
답변 제공: Nick 님, 2024년 2월 22일
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

6/10 - 괜찮아요

MARYLOU

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was convenient to where I was working. However the entry off of Bell Rd was scary and unsafe. The air conditioner was loud all night and kept me awake.
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 2월 8일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

4/10 - 별로예요

Glenn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nick 님, 2024년 2월 8일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

2/10 - 너무 별로예요

SERGIO

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
"The building might be old; that wouldn't be the problem. The issue is the neglect and lack of maintenance. Sofas and carpets are terribly dirty, and the elevator is poorly maintained. I had to end my stay earlier than planned."
2024년 1월에 3박 숙박함
답변 제공: Nick 님, 2024년 1월 23일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was very comfortable had zero issues.
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 23일
Thank you for taking the time to do an online review of our property. Always happy to hear guests enjoying their stay with us. We hope to see you again in the future.

4/10 - 별로예요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There were quite a few homeless people in the area and someone asked for drugs.
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 23일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

10/10 - 훌륭해요

Jadynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 19일
Thank you for taking the time to do an online review of our property. Always happy to hear guests enjoying their stay. We hope to see you again for another stay.

6/10 - 괜찮아요

Tom

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 19일
Thank you for taking the time to do an online review of our property. We appreciate all feedback. We hope to see you again for another stay.

6/10 - 괜찮아요

BJ

좋아요: 청결 상태, 직원 및 서비스
The staff were friendly, but the room smelled stale, the water never got hot and one bed only had a sheet but no blanket or comforter.
2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 23일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 18일
Thank you for taking the time to do an online review of our property. Glad to hear you enjoyed your stay. We hope to see you again in the future.

2/10 - 너무 별로예요

adriana

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 18일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

6/10 - 괜찮아요

Robert 님, Phoenix

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was too nosey . I didnt book to make friends.
답변 제공: Nick 님, 2024년 1월 19일
Thank you for taking the time to do an online review of our property. My staff is in general friendly and I apologize if it came across as nosey. It's their job to ask questions so they can assist in any way or help guide you, if you are new in town. Either way we appreciate the feedback. Hope to see you again for another stay.

6/10 - 괜찮아요

Thomas

2024년 1월에 3박 숙박함
답변 제공: Nick 님, 2024년 1월 18일
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback as it allows us to improve our day to day operations. We hope to see you again for another stay.

4/10 - 별로예요

Charlotte

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I wasn’t expecting a 5 star hotel but I was at least expecting cleanliness and care put into the rooms. It’s not necessarily the staffs fault as they tried their best but
2024년 1월에 5박 숙박함
답변 제공: Nick 님, 2024년 1월 18일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

10/10 - 훌륭해요

Tracey

2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 13일
Thank you for taking the time to do an online review of our property. Glad you enjoyed your stay. We hope to see you again in the future for another stay!

6/10 - 괜찮아요

Marlene

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The sheets and towels looked clean, but nothing else did. Breakfast was great: Hot and cold foods, with teas, pastries, and fruit.
2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 13일
Thank you for taking the time to do an online review of our property. I have shared your comments with the rest of the staff so we can improve where we have failed you. We hope to see you again for another stay.

4/10 - 별로예요

Vijay

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst experience ever. There was a false fire alarm at 3 AM in the morning. No one knows what exactly happened. Unclean bathrooms, cracked tiles, unprofessional staff.
2024년 1월에 2박 숙박함
답변 제공: Nick 님, 2024년 1월 8일
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. Unfortunately a bad guest pulled the fire alarm thinking it would be funny. I apologize for that. We hope to see you again in the future for a better stay.

10/10 - 훌륭해요

Catherine

2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 30일
Thank you for taking the time to do an online review of our property. We hope to have you as a guest again in the future!

8/10 - 좋아요

Guadalupe Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Práctico!
hotel práctico, hay tiendas cerca, cuenta con desayuno, el cual puede mejorar 😬
2023년 12월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 8일
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.