Good morning, Thank you for sharing your feedback and for choosing us. Sincere apologies if our accommodation did not meet your expectations. I would like to hearing from you to have an opportunity to make it right. Thank you again and looking forward to hearing back. Warm regards, Licia R.

Greetings from the HVA. Thank you for staying with us and for sharing your feedback. Sincere apologies that our services did not meet your expectations. I would like to refund you the parking charges as a gesture of apology for your negative experience. I hope to hearing back from you soon. I will be here on Friday in the morning and would really appreciate if you could give us a call so we can discuss further. Again, thank you for choosing us and apologies again. Warm regards, Licia RibeiroGS Manager

Hi Mr. Arnold, Thank you for sharing your feedback from your recent stay at our hotel. Please accept my sincere apologies if our service did not meet your expectations. I can guarantee that this has been passed on to our team for review and further improvement. I really hope you can consider staying with us in the future. Warm regards,Licia R.

Good afternoon Mr. Jonathan, Thank you so much for sharing your positive feedback about your recent stay at our hotel. We look forward to welcoming you back in the near future! Thank you again and have a wonderful evening!Warm regards,Licia R.