외관

햄프턴 인 & 스위트 멤피스-빌 스트리트 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 585개" "
평점 8 - 좋아요. 1007개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 96개" "
평점 4 - 별로예요. 1007개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 36개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Richard M.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very polite and attentive to our requests. We enjoyed our stay.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Madeline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and convenient
2024년 4월에 2박 숙박함

8/10 - 좋아요

Stephen E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Only 1 operational elevator made access between room and lobby slow. Street closures for Beale Street walking made it difficult to find parking entrance.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dena

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Loved the hotel, very clean, right across from Beal st. The only issue we had was the keys never worked so check in was about an hour. They had us waiting in the hall and going back and forth to the front desk until they got the correct keys to unlock the room. But even thought we had to wait so long they upgraded our room and let us pick which view we wanted from the balcony. Amazing hotel and the staff were so inviting and happy!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is close to everything. Room was really nice. Only thing that was of any inconvenience was that there was only one working elevator and it was a little rickety
2024년 4월에 2박 숙박함

8/10 - 좋아요

Tempestt

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All well
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Joshua

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The women at the front desk were phenomenal! Five star treatment and so welcoming and cordial! I wish I had her name but they were awesome! Completely worth the trip! Great Hosts
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joe Bob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Erica at the front desk was AWESOME—personable, positive, and friendly.
2024년 4월에 1박 숙박함
답변 제공: Erica Virgous 님, 2024년 4월 12일
Thank you for taking the time to leave your review following your recent stay. I am pleased to read that I gave you exceptional Service. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Susan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Theresa

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Chloe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk staff with great recomendations
2024년 4월에 2박 숙박함
답변 제공: Erica Virgous 님, 2024년 4월 12일
Thank you for taking the time to leave your review following your recent stay. We are pleased to read the team members you came in contact with were all exceptional. Next time travels bring you this way, we do hope to have the opportunity to welcome you back. Thanks Again!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent choice for our stay in Memphis. Very convenient to many activities and hot spots. Easy and safe parking which we appreciated. Highly recommend.
2024년 4월에 2박 숙박함
답변 제공: Erica Virgous 님, 2024년 4월 12일
Thank you for your excellent comments and I wanted to take a moment to THANK YOU for your business! We know that you have many choices in lodging accommodations, and we really appreciate the fact that you chose to stay at the Hampton Inn & Suites at Beale. We appreciate the loyalty to the hotel & to the Hilton Brand.

6/10 - 괜찮아요

Patricia

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worth every penny.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Natasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the way the staff assisted us and always checking to make sure everything was OK.
2024년 3월에 2박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 4월 1일
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year!

10/10 - 훌륭해요

Lisa 님, Smyrna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt safe in hotel. Awoke to gun shots one morning but the hotel was good. Breakfast was great. Elevator was out the morning we checked out so we had to carry our bags down 6 flights of stairs but we didnt mind.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

David

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel definitely needs to be remodeled. There was only one elevator working and the other one sounded like it was about to break as well. My room was a nice size but it needed to be remodeled as well. Also my couch in my room had some white stains on it. That was a huge turn off. Hotel is in a great location though. Right on beale street and only a few steps from the Fedex Forum. Breakfast wasn't great at all but it was free though. I definitely wouldn't stay at this hotel again. Paid to much money for an outdated hotel.
2024년 3월에 1박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 4월 1일
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

2/10 - 너무 별로예요

Kenneth

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A shooting took place at 5:30 am right outside or rooms window. This was the second during our 4 night stay. Elevators were out of service each day for hours & we had to haul our bags up & down to and from the fifth floor. The staff wasn’t concerned & told us it was the norm. Very unsafe in the area & told by police to be inside by dark. Won’t return,!!
2024년 3월에 4박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 3월 28일
I would like to extend my most heartfelt apologies following your recent stay. While you did not rate your experience positively, it is truly disheartening to hear we did not live up to your expectations. We have built a wonderful reputation of creating memories for our guests that surpass those of our competitors and we appreciate you bringing your experience to our attention. We want you to know that this is not the norm by any means, and we take your feedback extremely seriously. It is for this reason that we would like the opportunity to regain your trust and confidence.

2/10 - 너무 별로예요

Andre'

가족 여행
On 15 February, 2024, I booked a reservation for my parents at the Hampton Inn & Suites Memphis-Beale Street for 22-24 March, 2024. The reservation was paid in full at the time of booking and was non-refundable, per condition of the hotel. My parents arrived at the property shortly before 7 PM on Friday, 22 March, to check in for their reservation. They were told by the person working the desk that the hotel had overbooked and could not provide their reserved room. They were told they would be sent to another property for their reservation. They were told the hotel randomly selects guest rooms to relocate guests to a different property when they are overbooked. This was entirely unacceptable and grossly unprofessional, especially because this is a Hilton/Hampton Inn property. I reserved at this property due to its close proximity to the Orpheum where they had tickets for a show the next day. This experience caused unnecessary stress for what should have been a routine process. The hotel never contacted me or my parents prior to indicate any issue with the reservation. The person at the front desk later found a room at their hotel after someone left unexpectedly. My parents were told they would have to pay an upgrade fee because the room was a King Bedroom Suite vs the King Bedroom that was reserved and paid for. Again, this was highly discourteous and grossly unprofessional. They were charged an exorbitant fee over an error the hotel made.
2024년 3월에 2박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 3월 28일
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Kathleen

2024년 3월에 3박 숙박함
답변 제공: Hampton 님, 2024년 3월 24일
Thank you for taking the time to give us your feedback. I sincerely apologize your stay here with us at the Hampton Inn & Suites Beale Street did not exceed your expectations. Your willingness to share your recent experience is genuinely appreciated and we will use it as a training tool.

6/10 - 괜찮아요

Duane 님, Mount Pleasant

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We got there 1 1/2 hours before check in, and typically a room is available. Apparently the "system crashed" and we were told to come back at 4 PM. We did only to find a line winding through the lobby. My young daughter needed to use the bathroom and we narrowly avoided an accident because the bathrooms were locked. The worst part was one of the elevators was broken - made for long wait times. The pool was dirty too, super cloudy. If we come back, we will probably stay somewhere else. No offense, just the price didn't match the quality & value. The staff were friendly but it wasn't earth-shattering service.
2024년 3월에 1박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 3월 28일
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Arlin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
One Elevator was out of order making wait times long, and elevator crowded. Rude staff at desk No breakfast even though they said we would get, got downstairs pretty early and nothing left. No instructions on entering garage, watched numerous people struggle to enter. Only housekeeping every other day. The price did not equal the service. No military discount No fan bathroom or Microwave in room.
2024년 3월에 3박 숙박함
답변 제공: De'Errica Virgous 님, 2024년 3월 18일
Good evening, I would like to apologize for the inconvenience you may have experienced while staying at our property. We have refunded you one night.

6/10 - 괜찮아요

John R.

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Being close to the FedEx forum really was the only reason for choosing this hotel one elevator was broken made for long waits our air conditioner never cooled the room off
2024년 3월에 1박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 14일
Above all else, I would like to start by personally thanking you for sharing your feedback with us. While it is always great to read the exceptional experiences of most of our guests, it is imperative that we learn of any areas of opportunity so we may grow and improve. While there were positive elements of your stay we are so sorry to read of the experiences you had here at the Hampton. Please know I have personally shared this review with our team to act as a training module to ensure no guest has an experience like this in the future. We do hope you will allow us the opportunity to regain your trust and confidence in the future.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. My truck barely into the parking area
2024년 3월에 3박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 24일
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location.
2024년 3월에 1박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 24일
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

8/10 - 좋아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was very clean, staff was very nice. The elevators weren’t working
2024년 2월에 1박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 24일
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

6/10 - 괜찮아요

Gevonee

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

NICOLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 24일
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great except for a few minor issues. 1 elevator was broken (waiting on parts) which made getting to/from your room a lengthy wait. The room had a plug in air freshener and since I’m allergic to perfume, I got a headache, stuffy nose and sneezing. They should not allow those in hotels since many are allergic. The door to the hall stuck and was difficult to close. Finally the housekeeper walked into our room before we were checked out and while one of us was getting dressed. Otherwise great location, very safe, and very clean
답변 제공: De'Errica Virgous 님, 2024년 3월 15일
We do value your loyalty as a Hilton Honors Diamond member. I sincerely apologize for any inconvenience that you experienced here with us at the Hampton Inn & Suites Beale Street. As a Hilton Brand property customer service is our top priority and your willingness to share your recent experience is genuinely appreciated. Your feedback will surely help us accomplish a better experience. I hope that you will choose to stay with us during your next visit to Memphis and we will be sure that your expectations are met.

10/10 - 훌륭해요

Jana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nia 님, Leavenworth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean beds, clean showers, great location about a 3 minute walk to Beale St and Fed Ex Forum. No valet parking but they have a parking garage about $20 per night. We went for a Grizzlies game at Fed Ex Forum, so it was a tad more crowded but wasn’t really a problem unless trying to get on the elevators. They lock the property doors after 8 pm. We felt safe and had no problem with Loud music from outside but they do provide ear plugs just in case . Breakfast is kind of limited (waffle maker, breads, eggs, sausage, oatmeal). I was pleased with my stay.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Latisha

가족 여행
별로예요: 편의 시설/서비스
It’s ridiculous that you have to go to the lobby to pick up your own towels if needed. Also, why can’t I just call and say to please clean the room everyday. Instead, I have to fill out paper just to get my room clean.

10/10 - 훌륭해요

James 님, Jonesboro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and staff. Safe parking with clean elevators. The room was great. Plenty of room and outlets. The balcony would have been enjoyed more but the weather was not great. We will come back and enjoy it when the weather is better. Very short walk to Beale Street and the Fed Ex Forum.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Great customer service.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Clay

좋아요: 청결 상태, 직원 및 서비스
One elevator was broken which was a pain since it was so busy from an NBA game
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mary

Perfect location
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sandra

2024년 1월에 1박 숙박함
답변 제공: Hampton Team 님, 2024년 3월 24일
Thank you for taking the time to fill out the survey following your recent stay. We can't wait to welcome you back again soon.

4/10 - 별로예요

Shaun

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t stay here
The whole reason we booked here was for the indoor pool for my 8 year old to have something to do on our long trip. At check in we asked how late the pool was open and they said 24 hours..cool! We thought-except for the fact the pool was closed and nobody knew. They said we could walk a couple of blocks to a sister hotel which we couldn’t find-ended up coming back to the hotel and the key card wouldn’t work and the handle fell off the door! One elevator was broken and out of commission…staff was rude and not willing to do anything to account for the fact we were not happy about them not telling us the pool was closed. The lady at the desk just said “we aren’t a motel 6” when we complained about the expensive room when things were broken or out of commission. She was very rude
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jocelyne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous étions proches de tout, boutiques, musiques et très bon service.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jeff 님, Hamilton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great characters at the front desk. Hotel is a bit worn out but the rooms are nice and clean and modern
2024년 1월에 3박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함