숙박 시설 내 편의 시설/서비스

더 세벨 누사 여행 후기

4.5 out of 5
더 세벨 누사
32 Hastings Street, Noosa Heads, QLD

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1372개 이용 후기 중 832개" "
평점 8 - 좋아요. 1372개 이용 후기 중 408개" "
평점 6 - 괜찮아요. 1372개 이용 후기 중 82개" "
평점 4 - 별로예요. 1372개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1372개 이용 후기 중 13개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Martin

단체 여행
No heated towel rail in bathroom, no exhaust fan in bathroom. Reception staff most helpful.
2024년 4월에 7박 숙박함
답변 제공: Max 님, 2024년 5월 6일
Thank you for your review, Martin, we really appreciate your feedback!Towel changes are proved during your daily service and bathroom and beach towels are available at any time by contacting reception. We apologise if this wasn't communicated to you and we look forward to welcoming you back soon to The Sebel Noosa

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We like the atmosphere of Noosa and it is great to have many lovely restaurants to visit
2024년 4월에 6박 숙박함
답변 제공: Max 님, 2024년 5월 5일
Dear Alan,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Max

10/10 - 훌륭해요

Roger

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exemplary customer service. Spacious accommodation with first class amenities
2024년 2월에 4박 숙박함
답변 제공: Agustina Gianni 님, 2024년 2월 28일
Dear Roger, Thank you for your review!At The Sebel Noosa, we strive to provide an unparalleled experience for our guests, ensuring comfort, luxury, and the highest standard of service.Should you have any specific needs or requests to make your stay even more comfortable, please feel free to reach out to us at any time. Our team is dedicated to ensuring your time with us is memorable and tailored to your preferences.Thank you for choosing The Sebel Noosa, and we look forward to continuing to exceed your expectations.Warmest regards,

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our second visit here and it was perfect! Great location. Superb staff, very patient and helpful. Clean, functional and an exceptionally comfortable bed. Well appointed kitchen with grocery across the street. Safe underground parking. Great value!
2024년 2월에 2박 숙박함
답변 제공: Agustina Gianni 님, 2024년 2월 28일
Dear Linda, Thank you immensely for your kind words and for choosing The Sebel Noosa once again for your stay. We are thrilled to hear that your second visit with us was perfect and enjoyable.It brings us joy to know that our team members contributed to making your stay memorable. We take pride in providing clean, functional accommodations with exceptionally comfortable beds to ensure our guests' utmost satisfaction.Your feedback motivates us to continue delivering great value and exceptional experiences to our guests.We look forward to welcoming you back to The Sebel Noosa for your next visit, and we're committed to ensuring it's just as wonderful as your previous stays.Warmest regards,

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff were great. Excellent location.
2024년 1월에 4박 숙박함
답변 제공: Agustina Gianni 님, 2024년 2월 17일
Dear Anthony, Allow me to express our sincere gratitude for selecting The Sebel Noosa for your recent accommodation needs. We are genuinely delighted to hear that your experience with our team members was positive and that you found our location to be of great benefit.It is our steadfast commitment to provide unparalleled service, and we are immensely proud that our team's efforts resonated with you during your stay. Furthermore, we are pleased that the central location of our establishment contributed to the ease and satisfaction of your visit.Your feedback holds immense value to us as we continuously strive to enhance our guests' experiences. We eagerly await the opportunity to welcome you back to The Sebel Noosa for another exceptional stay.Warm regards,

10/10 - 훌륭해요

Penelope

단체 여행
좋아요: 청결 상태, 객실의 편안함
Sebel is a great hotel. Loved it. However the fountains in the pool are too noisy.
2024년 1월에 6박 숙박함
답변 제공: Agustina Gianni 님, 2024년 2월 17일
Dear Penelope, Thank you for choosing The Sebel for your recent stay, and we're thrilled to hear that you loved your time with us.Your feedback regarding the noise from the fountains in the pool is greatly appreciated. We will review this issue with our team to see how we can minimise any potential disturbance while maintaining the ambiance of our pool area.Thank you again for sharing your thoughts, and we hope to have the pleasure of welcoming you back to The Sebel Noosa soon.Warm regards,

10/10 - 훌륭해요

Kate

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Sebel Noosa Team 님, 2024년 2월 18일
Hello Kate,We are glad you had a wonderful stay with us, and we look forward to seeing you again soon.The Sebel Noosa Team

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are spacious but need an update. Pool is too small for the property. Housekeeping should refill coffee and toilet paper daily.
2023년 12월에 3박 숙박함
답변 제공: The Sebel Noosa Team 님, 2024년 2월 18일
Hello Nicholas,Thanks for letting us know where we can do better, and we hope your stay was a pleasant one. We do apologise for the inconvenience with the amenities not being refilled every day.The Sebel Noosa Team

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our accommodation was very spacious and staff helpful. Patrolled area of Noosa beach across the road. There were some issues with TV and Foxtel that staff seem to be aware of. We would stay here again.
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Melissa

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Sebel was undergoing renovations during our stay. Complimentary secure parking made coming and going easy. The staff were unfailingly professional and personable. The room had a kitchen and laundry. We had river views over the river from our balcony. With the front exiting on to Hastings Street , we were within an easy walk of the cafes and restaurants and the beach itself.
2023년 11월에 4박 숙박함
답변 제공: Amelie 님, 2023년 12월 5일
Dear Donna,We very much appreciate your comments regarding your stay at the Sebel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 - 좋아요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Laylah 님, 2023년 11월 27일
Hi Susan, Thank you for your review. We hope to welcome you back to Sebel for your next Noosa visit! Regards, Laylah, Assistant Manager

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine. Just a bit messy with the upgrading works going on.
2023년 10월에 5박 숙박함

2/10 - 너무 별로예요

Rob

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Lawrence

2023년 10월에 2박 숙박함
답변 제공: Laylah 님, 2023년 11월 27일
Hi Lawrence, Thank you for your feedback on your recent stay. We hope to welcome you back to Sebel for your next Noosa getaway. Warm Regards,Laylah, Assistant Manager

2/10 - 너무 별로예요

Jennifer 님, Seaforth

2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Glenn

가족 여행
좋아요: 숙박 시설 상태 및 시설
We really enjoyed our stay.
2023년 9월에 4박 숙박함
답변 제공: Laylah 님, 2023년 10월 9일
Hi Glenn, We are so glad to hear you enjoyed your recent stay with us! We hope to welcome you back once our renovation are complete. :) Kind Regards,Laylah, The Sebel Noosa

10/10 - 훌륭해요

Josh

2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Matthew

연인과의 여행
Booking made 2 months in advance. Hotel then sent a text message to say no pool use during period of stay along with maintenance works being done on buildings. Workers commenced at 6:30am so no rest time which was the entire reason to get away and still charged premium price. Very disappointed by both your website and hotel
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

John

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We found out after we had booked the hotel is under going major renovations and also the swimming pool was closed. When we got to the hotel the noise was evident but we were reassured our room would be quiet. It was not. when and asked to be moved but was then told there were no quiet rooms. We asked to be cancelled and refunded which they agreed too immediately. They should have been more upfront with the situation.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태
Would have been nice if it was presented clean there was food left in freezer and dishwasher was dirt and hair in the bathroom it was mopped but not vacuumed sun standard compared to all my other Noosa experiences
2023년 8월에 1박 숙박함
답변 제공: Sebel Reception 님, 2023년 9월 1일
Dear Maria,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
When booking online would have been good to know that the facilities were under reconstruction
2023년 8월에 3박 숙박함

8/10 - 좋아요

Graeme

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 3박 숙박함

8/10 - 좋아요

Tony

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central to area we wished to stay in.
2023년 7월에 7박 숙박함
답변 제공: Laylah 님, 2023년 8월 7일
Hi Tony,Thank you for your feedback on your recent stay at The Sebel Noosa. We hope you welcome you back.Kindest RegardsLaylah, Assistant Manager

8/10 - 좋아요

Elisa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Graeme 님, na

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was lovely and comfortable. Staff were professional. But unfortunately, Wotif failed to mentioned that the property was under some major renovations during the booking process. So this meant that all the facilities were out of action during our stay. Very disappointing
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 편의 시설/서비스
2023년 7월에 2박 숙박함

8/10 - 좋아요

Hope

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff was fantastic! Super friendly and helpful! I’m sure that the property is normally a 5* but is under construction so the experience wasn’t what it could have been.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
With the pool out of action and the noise way worse than back at Easter, relaxing was near impossible. Plus many parents had decided the spa pool was a creche, leaving their kids unattended for hours, assuming other adults would keep an eye on them. Some of the older kids were great, very polite and fun to chat with, but younger ones should always have an adult known to them present. Staff were lovely as unusual. Location is good. Would expect that increased amount of noise and lack of facilities, and need to be away from rooms from 8am-4pm daily) to reflect more in the price. I felt very sorry for those with kids 4-12 and no pool.
2023년 6월에 4박 숙박함

8/10 - 좋아요

Brittany

좋아요: 청결 상태
My partner and I enjoyed a lovely stay at the Sebel. We knew that that swimming pool was out of action, however, we were also disappointed when we went to use the spa, that it was also not working. This was not communicated to us, and we needed to ring reception to find out if there were any issues with the spa.
2023년 7월에 1박 숙박함
답변 제공: Amelie 님, 2023년 7월 9일
Hi Brittany,We apologize for the unexpected spa outage, and that it was not communicated to you. We are so glad to hear that other than the spa, you had a lovely stay.Warm regards,AmelieGuest Service Agent

6/10 - 괜찮아요

Melat

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

JACQUELINE

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome position. Despite the short term renovations the staff were soooo lovely and accommodating and bent over backwards to help and support
2023년 6월에 9박 숙박함
답변 제공: Claire 님, 2023년 7월 7일
Hi Jacqueline, Wow, thank you for such fabulous feedback! I will pass your comments onto my Team as I'm sure they will be thrilled to hear their amazing service did not go unnoticed.Thank you so much & looking forward to welcoming you back to Sebel Noosa in the future.Kind Regards,Claire Willoughby

4/10 - 별로예요

Trent

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs renovations
2023년 7월에 1박 숙박함
답변 제공: Claire 님, 2023년 7월 7일
Hi Trent,We are currently undergoing a major re-tiling, lighting and water feature renovation!Looking forward to showing you in 2024.Kind Regards,Claire Willoughby

4/10 - 별로예요

Paul

2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place, great location. Will dedicate come back.
2023년 6월에 5박 숙박함
답변 제공: Laylah 님, 2023년 6월 27일
Hi Nathan, Thank you for your amazing feedback. We look forward to welcoming you back to Noosa Sebel soon! Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 - 좋아요

Michelle

연인과의 여행
Location is fabulous. Property is undergoing upgrades to all paved areas so it was not at its best although every effort was made to minmise thr impact on guests. Apartment wa clean and tidy but could also do with an upgrade.
2023년 6월에 4박 숙박함
답변 제공: Amelie 님, 2023년 6월 19일
Dear Michelle,We very much appreciate your comments regarding your stay at the The Sebel Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We were given our rooms keys, the room was still being cleaned, when we returned the issued keys didn’t work. Went to use the TV, batteries flat in remote control.
2023년 6월에 1박 숙박함
답변 제공: Laylah 님, 2023년 6월 27일
Hi Mark, Thank you for taking the time to provide feedback on your recent stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We hope to welcome you back to The Sebel Noosa in the near future! Kindest Regards,Laylah, Assistant Manager

10/10 - 훌륭해요

Virginia B

2023년 5월에 9박 숙박함
답변 제공: Amelie 님, 2023년 5월 30일
Dear VirginiaWe are so happy to hear you enjoyed your stay with us.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

6/10 - 괜찮아요

Giuliano

좋아요: 청결 상태
Disappointed
Didn’t know about renovations until after booking. The reception / foyer renovations together with the construction next door - room facing site and workers - made the stay uncomfortable. Would never of stayed if known.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It should be mentioned when buying breakfast at this hotel that it is a voucher for the close by Aromas Cafe, which is great. The voucher is given on arrival, it has limited choices for breakfast and does not include drinks and you pay extra for Eggs Bennie. The cafe prices are very reasonable and and I felt we were totally ripped off by Sebel for the voucher. Had I have known it was a voucher, I would not have bought it.
2023년 5월에 2박 숙박함
답변 제공: Laylah 님, 2023년 6월 27일
Hi Christine, Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and we hope to welcome you back to Noosa in the near future. Sincerely,Laylah, Assistant ManagerThe Sebel Noosa

8/10 - 좋아요

Marcie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Amelie 님, 2023년 5월 7일
Dear Marcie,We very much appreciate your comments regarding your stay at the The Sebel Noosa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,AmelieGuest Service Agent

4/10 - 별로예요

Dale

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room had many items broken or leaking - reported to management
2023년 4월에 7박 숙박함
답변 제공: Laylah 님, 2023년 6월 27일
Hi Dale,Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you Dale.Kindest Regards,Laylah, Assistant ManagerThe Sebel Noosa

8/10 - 좋아요

Belinda

2023년 4월에 2박 숙박함
답변 제공: The Sebel Noosa team 님, 2023년 4월 29일
Hello Belinda, Thank you so much for your review.Hope to see you again soon at The Sebel Noosa

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on Hastings Street. Customer service from checkin to check out was great.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Sally

좋아요: 청결 상태
The room was great inside. Spacious and clean. The spa bath looked inviting but no soap was provided. All soaps, shampoo etc are in large containers attached to the walls next to the hand basin and in the shower, and in the bath you have access to neither of these. So if you want to use the bath take your own soap! The outside balcony area faced a building and was over the edge of the carpark. It was completely boarded to the ceiling with timber slats so there was little view out (or in). Completely unwelcoming and I’m not sure why you’d go out there.
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Josh And Natalie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great location. But rooms are dated at not really cleaned properly. Especially considering the price.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Carter

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location
2023년 3월에 1박 숙박함

8/10 - 좋아요

Simone

좋아요: 청결 상태, 객실의 편안함
2023년 3월에 2박 숙박함

4/10 - 별로예요

troy simone

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Great location
2023년 2월에 5박 숙박함

8/10 - 좋아요

Nader

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함