로비 좌석 공간

로얄 가든 호텔 여행 후기

5 out of 5
로얄 가든 호텔
2-24 Kensington High Street, London, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1145개 이용 후기 중 782개" "
평점 8 - 좋아요. 1145개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 1145개 이용 후기 중 80개" "
평점 4 - 별로예요. 1145개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1145개 이용 후기 중 25개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

IL JUN

2024년 2월에 6박 숙박함
답변 제공: David 님, 2024년 3월 20일
Dear Il, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 - 훌륭해요

EUNYOUNG

2023년 8월에 12박 숙박함
답변 제공: Izel 님, 2023년 9월 7일
Dear Eunyoung, Thank you for the perfect rating! We're thrilled you had an excellent experience with us. We look forward to hosting you again in the future. Warm regards, Izel

2/10 - 너무 별로예요

Min Jung

2022년 10월에 2박 숙박함
답변 제공: Debra 님, 2022년 10월 10일
Dear Min Jung,Thank you for taking the time to rate your recent stay with us. We hope to welcome you back in the future.Kind regards,Debra

6/10 - 괜찮아요

Stephanie

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Great location.
2024년 5월에 2박 숙박함
답변 제공: David 님, 2024년 5월 12일
Dear Stephanie, thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Warm regards, David. Royal Garden Hotel – London

6/10 - 괜찮아요

Takanari

英語がうまく話せなくて少しバカにされました。 それ以外は良かったです
2024년 5월에 2박 숙박함
답변 제공: David 님, 2024년 5월 12일
Dear Takanari, thank you for your review. I'm deeply sorry for the issues you faced during your stay. If you'd like to discuss this further, please reach out to me directly at reception@royalgardenhotel.co.uk. Thank you for your feedback. Sincerely, David. Royal Garden Hotel – London.

10/10 - 훌륭해요

LEO P.J.

단체 여행, 연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were amazing - from check in to the conceirge to the door men all were exceptional. We loved the piano bar and the restaurant staff and food was top notch! The 9th floor bar had amazing views and cocktails! The room was checked throughout the day as requested for garbage removal and towels and bed turndown. We would highly recommend this hotel.
2024년 5월에 7박 숙박함
답변 제공: Vilma 님, 2024년 5월 10일
Dear Leo,Thank you for taking the time in sharing your good experienced and for staying with us. We are looking forward for your next stay.Kind regards,Vilma

10/10 - 훌륭해요

Neela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was very clean and the staff were extremely friendly and accommodating. They even advised us that the rooms would be refurbished soon, nonetheless they were spacious and really comfortable!
2024년 5월에 1박 숙박함
답변 제공: David 님, 2024년 5월 8일
Dear Neela, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed the service provided by our staff. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
2024년 4월에 3박 숙박함
답변 제공: David 님, 2024년 5월 7일
Dear John, thank you for taking the time to leave us a positive review. I want to extend my sincere apologies for the challenges you encountered during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. Kind regards, David

10/10 - 훌륭해요

Bernward Maria Norbert

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind and helpful staff, very good location next to Hydepark.
2024년 4월에 6박 숙박함
답변 제공: Ovini - Guest Service Agent 님, 2024년 5월 3일
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 - 훌륭해요

Ping 님, Redmond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good overall
2024년 4월에 1박 숙박함
답변 제공: Vilma 님, 2024년 5월 2일
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 - 훌륭해요

LILIANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
답변 제공: David 님, 2024년 5월 11일
Dear Liliana, Thank you for your feedback. It sounds like the Royal Garden Hotel truly exceeded your expectations in every aspect! From the attentive staff to the delightful dining experiences and breathtaking views from your room, it seems like every detail was carefully attended to. It's wonderful to hear that the staff were attentive to your requests for room maintenance and turndown service, ensuring your comfort throughout your stay. Thank you for sharing your recommendation! It's clear that the Royal Garden Hotel is a standout choice for travelers seeking luxury, exceptional service, and memorable experiences in London. Warm regards, David

10/10 - 훌륭해요

Gretchen 님, Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location next to Kensington Park. Clean and elegant
2024년 3월에 1박 숙박함
답변 제공: Ovini - Guest Service Agent 님, 2024년 5월 1일
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 - 훌륭해요

Galit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We would be happy to stay there again. Great location and view of Kensington Park.
2024년 4월에 2박 숙박함
답변 제공: Aleena 님, 2024년 4월 29일
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 - 훌륭해요

Leo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. Enjoyed my time
2024년 4월에 3박 숙박함
답변 제공: Aleena 님, 2024년 4월 27일
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 - 훌륭해요

Alisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was well worth it, gorgeous views and spacious.
2024년 4월에 3박 숙박함
답변 제공: Ovini - Guest Service Agent 님, 2024년 4월 27일
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff and great location. The aircon needs upgrading.
2024년 4월에 1박 숙박함
답변 제공: Ovini – Guest Service Agent 님, 2024년 4월 26일
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay here again
2024년 4월에 3박 숙박함
답변 제공: Vilma 님, 2024년 4월 26일
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 - 훌륭해요

KEVIN CHARLES

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
2024년 4월에 1박 숙박함
답변 제공: David 님, 2024년 4월 22일
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 - 훌륭해요

Nathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
2024년 4월에 3박 숙박함
답변 제공: Aleena 님, 2024년 4월 22일
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 - 좋아요

Tiong Keat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
2024년 4월에 6박 숙박함
답변 제공: David 님, 2024년 4월 22일
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

10/10 - 훌륭해요

Rosalinda

2024년 4월에 3박 숙박함
답변 제공: David 님, 2024년 5월 12일
Dear Rosalinda, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

8/10 - 좋아요

NORMAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
2024년 4월에 7박 숙박함
답변 제공: David 님, 2024년 4월 22일
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 - 훌륭해요

Marcus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent high quality hotel. Close to everything!!
2024년 4월에 2박 숙박함
답변 제공: Aleena 님, 2024년 4월 18일
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 - 훌륭해요

Trond 님, Stabekk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proxy to Hyde Park
2024년 4월에 3박 숙박함
답변 제공: Aleena 님, 2024년 4월 18일
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

6/10 - 괜찮아요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
2024년 4월에 1박 숙박함
답변 제공: David 님, 2024년 4월 16일
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 - 훌륭해요

Randy 님, La Habra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Vilma 님, 2024년 5월 5일
Dear Randy,Thank you for taking your time for giving us an excellent review and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Vilma 님, 2024년 5월 3일
Dear Upendra,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 - 좋아요

Meng Kei 님, Hamilton

2024년 3월에 7박 숙박함
답변 제공: Vilma 님, 2024년 5월 3일
Dear Meng Kei,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 - 훌륭해요

SARAH

2024년 4월에 4박 숙박함
답변 제공: Vilma 님, 2024년 5월 3일
Dear Sarah,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
2024년 4월에 2박 숙박함
답변 제공: vilma 님, 2024년 4월 11일
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 - 훌륭해요

Janine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Aleena 님, 2024년 4월 11일
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous
2024년 4월에 5박 숙박함
답변 제공: Ovini - Guest Service Agent   님, 2024년 4월 9일
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 - 훌륭해요

Rajesh 님, Watchung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, renovated spacious rooms.
2024년 4월에 4박 숙박함
답변 제공: Ovini - Guest Service Agent 님, 2024년 4월 8일
Dear Rajesh, Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location of our hotel and comfort of our room during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear moreWe are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 - 훌륭해요

Paolo 님, Seattle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic uograde. The Ms or Mrs i checked in with early am was terrific. Room gorgeous.
2024년 4월에 4박 숙박함
답변 제공: Aleena 님, 2024년 4월 8일
Dear Paolo,Thank you for taking the time to share your positive experience with us during your stay at the Royal Garden Hotel.We're thrilled to hear that you enjoyed your room upgrade and received a warm welcome from our reception team. Providing excellent customer service is a top priority for us, and we're glad to know that our team met your expectations.We look forward to welcoming you back for another enjoyable stay.Royal Garden HotelAleenaGuest Service Agent

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Vilma 님, 2024년 4월 25일
Dear John,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.
2024년 4월에 1박 숙박함
답변 제공: Aleena 님, 2024년 4월 4일
Dear Ian,We are delighted to hear that you had a pleasant stay and enjoyed the convenience of our location and the views from your room during your stay at the Royal Garden Hotel. We are especially pleased that you received a warm treatment from our team. I will gladly pass on your kind words to them, and they will be more than happy to hear them.We are looking forward to welcoming you back for another lovely!Kind regards,AleenaGuest Service Agent

10/10 - 훌륭해요

Natasja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heel proper en netjes mooie ruime kamer.
2024년 3월에 2박 숙박함
답변 제공: vilma 님, 2024년 4월 2일
Dear Natasja,Thank you for taking the time in giving us an excellent review and for staying with us. We are happy to know that you found our room tidy and clean and also spacious.We are looking forward for your next stay.Kind regards,Vilma

8/10 - 좋아요

Dyonne

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the location. The bathroom in our room was pristine. The staff was great. We didn’t like the TV. The remote control was well-used and it didn’t work properly. It would often get stuck on a command or channel and freeze. It also turned on intermittently throughout the day and night causing our sleep to be disturbed. Staff assisted us with installing a safe and tried to assist with showing us how to use the TV, but we didn’t want to change rooms. Again, the staff was amazing - very attentive.
2024년 3월에 3박 숙박함
답변 제공: Aleena 님, 2024년 4월 1일
Dear Dyonne,Thank you for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the location and facilities during your stay at the Royal Garden Hotel.We are especially pleased that you received a warm treatment from our team.However we are disappointed to hear that you had an unpleasant experience with the TV in your room. This is not something that normally occurs and we will escalate this with our maintenance team to have this further investigated in hopes of avoiding this from reoccurring. We are looking forward to your return stay with us!Kind regards,AleenaGuest Service Agent

10/10 - 훌륭해요

Gurdeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay. I would stay here again for future trips
2024년 3월에 2박 숙박함
답변 제공: Ovini - Guest Service Agent   님, 2024년 4월 1일
Dear Gurdeep,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, please do not hesitate to contact us. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sauberes Hotel mit freundlichem Personal, gute Lage am Hyde Park direkt am Kensington Palace. Zimmer: Unser Deluxe-Zweibettzimmer wurde aufgebettet, damit wir es als 3 Personen-Familie nutzen können. Das Zimmer war trotzdem noch sehr groß. Der vorhandene Schreibtisch war immer noch gut nutzbar und man konnte sich im Zimmer bewegen ohne sich gegenseitig auf die Füße zu treten. Das Zimmer war sauber und alle Einrichtungsgegenstände waren in Ordnung. Keine Abnutzungsspuren. Es gab eine Euro-Schuko-Steckdose. Das Bad mit Badewanne und Dusche war ebenfalls sehr sauber und ordentlich. Handtücher wurde unaufgefordert alle 2 Tage gewechselt. Unser Zimmer hatte die Fenster zur Rückseite des Hotels. Von daher war es nachts sehr ruhig. Einziger Kritikpunkt: Es gab im Zimmer keine Garderobe. Daher war das Abtrocknen lassen der nassen Regenjacken (ja, in London regnet es auch mal) nur im Bad möglich. Restaurant: Keine Aussage möglich, da wir wegen unseres Besuchsprogramms ohne Verpflegung gebucht hatten. Gegessen hatten wir meist unterwegs. Umgebung: Direkt vorm Hotel gibt es eine Bushaltestelle. Von dort gelangt man schnell in die Londoner Innenstadt. Wer lieber mit der Tube (Underground) fährt, erreicht die nächste Station ‚High Street Kensington‘ nach wenigen Minuten zu Fuß. Fußläufig sind auch einige Restaurants, Imbissläden, Lebensmittelgeschäfte und diverse Bekleidungsgeschäfte erreichbar. Zusammengefasst: Gutes Preis-Leistungsverhältnis.
2024년 3월에 5박 숙박함
답변 제공: Ovini - Guest Service Agent 님, 2024년 4월 1일
Dear Peter, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly and accommodating.We're glad you appreciated the upgrade to our deluxe twin room, which provided ample space and comfort for your family of three. It's great to know that the room was clean, well-maintained, and equipped with the necessary amenities for a comfortable stay. We apologize for the inconvenience regarding the lack of a wardrobe in your room and will take your feedback into consideration for future improvements.We're pleased to hear that the location of our hotel met your needs, with convenient access to public transportation options and various dining and shopping establishments in the surrounding area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your next visit to London! If you have any further feedback or inquiries, please don't hesitate to contact us.

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved everything about this hotel! We will definitely be back*****
2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 3월 31일
Dear Steve, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 - 훌륭해요

Elaine 님, Glasgow

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked: Spaciousness and comfort of public areas Cleanliness Decor Friendliness and courtesy of staff Location - proximity to Kensington Palace gardens, museums, shops, restaurants and cafés Quality of live musical entertainment in Piano Bar (superb) Huge array of food and drink at breakfast; plethora of fresh fruit; delicious smoothies Quality of bed linen (so soft) and firmness of support from mattress What I disliked/was disappointed by: Lifts not working some of the time Limited non-shellfish fish, vegetarian and vegan options in Origin and Piano Bar Couldn't use my Silver Status food and drink discount in the Asian restaurant on site and in any case I was unable to reserve a table on a suitable day/time My room was so small that I had to ask for the glass table and chair to be removed in order to create space for my suitcase
2024년 3월에 3박 숙박함
답변 제공: David 님, 2024년 3월 31일
Dear Elaine, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. I want to extend my sincere apologies for the challenges you encountered during your stay. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Sincerely, David. Royal Garden Hotel – London

10/10 - 훌륭해요

ANDREW

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the immediate proximity to Hyde Park. Although I book a standard room, I had a great view from the 8th floor all the way down Kensington High Street.
2024년 3월에 2박 숙박함
답변 제공: Ovini Guest Service Agent 님, 2024년 3월 30일
Dear Andrew,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 - 훌륭해요

Sarah

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
2024년 3월에 3박 숙박함
답변 제공: Aleena 님, 2024년 3월 29일
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 - 훌륭해요

Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for Royal Albert hall.
2024년 3월에 1박 숙박함
답변 제공: Aleena 님, 2024년 3월 28일
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

8/10 - 좋아요

Uwe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Frühstücksbuffet ist in anderen Hotels dieser Preisklasse um einiges abwechslungsreicher und reichhaltiger.
2024년 3월에 6박 숙박함
답변 제공: David 님, 2024년 3월 28일
Lieber Uwe, wir freuen uns sehr über deine positive Bewertung. Es freut uns ganz besonders, dass es Ihnen gefallen hatdas Frühstücksbuffet in unserem Restaurant Origin Kensington.Herzliche Grüße, David. Royal Garden Hotel – LondonDear Uwe, we're absolutely delighted to receive your positive review. We're especially pleased that you enjoyed the breakfast buffet in our restaurant Origin Kensington.Warm regards, David. Royal Garden Hotel – London

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff
2024년 3월에 1박 숙박함
답변 제공: vilma 님, 2024년 3월 27일
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

8/10 - 좋아요

Lorenzo

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
2024년 3월에 3박 숙박함
답변 제공: Ovini- Guest Service Agent 님, 2024년 3월 25일
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 - 훌륭해요

Peter 님, Stockholm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: vilma 님, 2024년 3월 27일
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Luxury and clean but way overpriced and poor service/staff
2024년 2월에 1박 숙박함
답변 제공: Aleena 님, 2024년 3월 26일
Dear Sir/Madam,Thank you very much for choosing Royal Garden Hotel for your recent trip.We appreciate the time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We are disappointed to hear that you had an unpleasant experience with our staff. I will pass your feedback to our team in hopes to avoid this from occurring in the future. Please feel free to contact us for any further queries.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent