스위트, 킹사이즈침대 1개 (Smoke Free) | 책상, 노트북 작업 공간, 암막 커튼, 무료 WiFi

레드 루프 인 & 스위트 토마스빌 여행 후기

2 out of 5
레드 루프 인 & 스위트 토마스빌
14866 US Hwy 19 South, Thomasville, GA

이용 후기

6.6
평점 10 - 훌륭해요. 66개 이용 후기 중 20개" "
평점 8 - 좋아요. 66개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 66개 이용 후기 중 10개" "
평점 4 - 별로예요. 66개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 66개 이용 후기 중 14개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Chasity

Very nice!
2024년 5월에 1박 숙박함

8/10 - 좋아요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check-in lady was extremely sweet and my room was extremely clean.
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 3일
Hello Martha, It’s great to see we have been scored an almost perfect 4/5 following your recent stay with us at the RED ROOF INN & SUITES THOMASVILLE. It’s an absolute joy reading how extremely sweet our staff was and clean your was. Your comments are encouragement as we at Red Roof aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 4월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 4월 12일
Dear Jessica, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES THOMASVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Todd

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Didn’t have any towels, washcloths or tissues. Missing one bedspread blanket. No soap, conditioner or bath mat. Didn’t have any to bring when asked and told there was nothing they could do about it. We’d arrived late and had to leave early. Very unprepared for people to stay. The motel was not at full capacity according to the parking lot. How is a room reserved a month in advance not ready? Seemed a very short string operation but it was clean. But a clean room isn’t much help when you need a shower and clean up.
2024년 4월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 4월 8일
Dear Todd, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES THOMASVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

MICHAEL

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Both rooms dirty, dirty sheets, no toilet paper , no soap or shampoo to shower, tv inop in one room, very sticky floor in one room. REFUND please!!
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 2일
Hello Michael, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Thomasville. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness in both rooms, the missing amenities and all the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

James

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was illegal drug activity and illegal prostitution going
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 29일
Dear James,We are sorry to hear your recent experience at the RED ROOF INN & SUITES THOMASVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jasmine

좋아요: 편의 시설/서비스
Was ok
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 26일
Dear Jasmine,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Thomasville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Beatriz M

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place , walking distance to restaurants, fast food and shopping
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 29일
Dear Beatriz,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES THOMASVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, in close proximity to restaurants and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room I stayed. The hotel did not supply any soap or shampoo. Towels for the room were given only upon request
2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 18일
Thank you for taking a moment to leave a review, Thomas. The staff and I at the RED ROOF INN & SUITES THOMASVILLE appreciate your 5/5 score following your stay. However, you stated that the hotel didn't supply any soap or shampoo and towels were given only upon request. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Lydia 님, Tallahassee

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 22일
Hello Lydia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Ann

2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 26일
Hello Ann, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Nyjeria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 23일
Thank you, Nyjeria, for being our guest at the Red Roof Inn & Suites Thomasville. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Lori 님, Thomasville

2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 12일
Hello Lori, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 - 별로예요

Kyle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The room smelled like an ashtray though it was non smoking. The sink leaked 24/7, there was no remote for the TV or chair for the desk. Pot smoking and domestic arguments outside my door. Housekeeping made the bed once in 5 days, never cleaned anything and left my door adjust when the left so anyone could have walked in.
2023년 12월에 5박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 24일
Thank you, Kyle, for writing to us about your recent stay at the Red Roof Inn & Suites Thomasville. We're truly disappointed to learn that you encountered these distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Jasmina

2023년 10월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 20일
Thank you for taking a moment to leave a review, Jasmina. The staff and I at the Red Roof Inn & Suites Thomasville were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Debbie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arrival there was no light fixture in bathroom. Housekeeper said he could put a lamp in bathroom for us. Very undesirable people loitering around parking lot. Appeared unsafe. We never took occupancy. Told front desk that we would seek other hotel and asked for refund. Would NEVER have stayed at that hotel.
2023년 12월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 20일
Dear Debbie,Thank you for your review following your stay at Red Roof Inn & Suites Thomasville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of light fixtures and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

2/10 - 너무 별로예요

Tammy

별로예요: 청결 상태
The sheets on the bed were not clean. They were disgusting. The shower did not hardly have any water coming from it. I could not wash my hair because there wasn’t enough water to rinse the soap out if it.
Nasty sheets
Nasty sheets
Nasty sheets
2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 20일
Dear Tammy,Thank you for your review following your stay at Red Roof Inn & Suites Thomasville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the sheets were not clean, the water pressure was low and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

2/10 - 너무 별로예요

Aubrey

They over booked our rooms and we had to take a king and a pull out
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 19일
Thanks for sharing your feedback with us, Aubrey. The team at our Red Roof Inn & Suites Thomasville was saddened to see that we failed to provide you with a satisfactory stay. You stated that the property was overbooked, which caused the property to put you in a room with different bedding. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

KJ

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed the stay
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Kj, for telling us about your visit at the Red Roof Inn & Suites Thomasville. I am glad you enjoyed your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

david

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, David, for telling us about your stay at the Red Roof Inn & Suites Thomasville. I am glad that you were pleased with our easy check- in process. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 8일
Thank you, Christopher, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Ingrid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Ingrid, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Bob

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Bob, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Kyle

별로예요: 청결 상태, 직원 및 서비스
Front desk lady was very rude and not just me other guests as well, it seemed like if they wanna clean you room they if not who cares attitude, had to go get my towels and wash clothes on daily basis and also had to clean my own floor because I don’t believe it was clean since they put it in. I’m not hard to please by no means but this place was well below par when it could be a good place!
2023년 10월에 5박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Kyle, for taking the time to tell us about your experience at the Red Roof Inn & Suites Thomasville. I am disappointed that your experience did not meet your expectations, as you indicated the front desk staff was very rude, the no towels being in the room and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

James

연인과의 여행
별로예요: 청결 상태
There seem to be several people who reside at hotel and they are very noisy during the night. Wasnt sure what qas going on but felt like we had to keep checking on car in parking lot.
2023년 10월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 25일
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES THOMASVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with other guests who were noisy during the night and you were also concern of the safety of your car in the parking lot. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty, uncomfortable bed, supposed to have a non-smoking room but the room smelled like cigarette smoke
2023년 10월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 25일
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES THOMASVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable bed, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jean-Sébastien

단체 여행
좋아요: 청결 상태, 직원 및 서비스
On rapport qualité prix, service correcte
2023년 10월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 20일
Hello Jean,Thank you for rating your recent stay at the Red Roof Inn & Suites Thomasville. I am glad you were pleased with our affordability and our good service. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
There was crumbs of food on the floor of our room. We also thought there was complementary breakfast.
2023년 10월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES THOMASVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the floor in your room and the unavailability of a breakfast option. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Joel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Hello Joel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

William

2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, William, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Donovan 님, Waldorf

가족 여행
Good Place, Good Price
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Dear Donovan,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I'm so glad we earned your 4/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that we are a good place with good price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Lorena Irazu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay overall. The room was excellent, very clean. The only problems where that you could hear everything going on outside and that it said it included breakfast, and that wasn’t true.
2023년 10월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Dear Lorena,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES THOMASVILLE. At Red Roof we are proud to know that you had an overall good stay, excellent room and all the positives that you highlighted. However, regarding your comment of the breakfast and been able to hear everything on the outside. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Carmen

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Lucía

2023년 10월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Lucía, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Karen

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Asked 3 times for a second towel and wash cloth, nope, used hand towels. Bedside light out. No breakfast as advertised but they did make us coffee fresh at 9am when it was empty. Fire alarm went off in all rooms at 230 am due to a microwave in somones room, they Work Though!
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 24일
Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES THOMASVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the fire alarm that went off in the rooms at 2:30 am, the unavailability of breakfast and all the concerns that you mentioned. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Rosamond

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Inside the room was ok. Outside, nasty.trash, stained walkways, near large garbage dumpster. The afternoon I checked in someone had very noisy children next door so I couldn’t rest.
2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 18일
Thank you, Rosamond, for telling us about your stay at the Red Roof Inn & Suites Thomasville. I am glad you found your room to be okay, despite the outside not being to your liking, the walkways you found to be stained and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only issue was that right after i showered i walked barefooted and my feet became filthy in no time. From doing this type of work in the past. I know those floors are not being mopped as often as they should. And the fact that I had issues with my tv and i only had tv available the evening prior to leaving the room for the night.
2023년 9월에 2박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 10월 4일
Dear Brenda,Thank you for telling us about your recent visit to RED ROOF INN & SUITES THOMASVILLE. It's good to see we have earned your 5/5 score. However, I do apologize for the issue you had with your TV and the uncleanliness concerns highlighted. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,LintonRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Scott H

출장 여행
별로예요: 편의 시설/서비스
Computers were down and had to wait 45 minutes to check in. When I got to the room, the cleaning lady was still there. When I went in I couldn’t stay in the room because of the strong cleaning smell. She used on the floor, so had to prop the door open. Loud yelling in the evening. Room is nicely remodeled, but bed sags. Price was good though.
2023년 9월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 10월 1일
Dear Scott,Thank you for telling us about your recent visit to RED ROOF INN & SUITES THOMASVILLE. While it's good to read that our nicely remodeled room and good price pleased you, I was saddened to read that the lengthy wait at check-in and your room not being cleaned promptly hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 20일
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Maricela

2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 30일
Hello Maricela,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Thomasville. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Brittney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun get away
Comfy clean
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 22일
Dear Brittney, Everyone here at the Red Roof Inn & Suites Thomasville was proud to see your 10/10 score. Your kind words regarding our comfortability and cleanliness are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Arikyn

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Not really a breakfast and the yogurt was outdated
2023년 8월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 22일
Thank you for taking a moment to leave a review, Arikyn. The staff and I at the Red Roof Inn & Suites Thomasville appreciate your 4/5 score following your stay. However, you stated that the breakfast was not to your standards, which was saddening to read. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Derrick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did even check in, it looked like a crack motel … done using expedia
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Tanesha

가족 여행
별로예요: 청결 상태
Can do better
It was ok overall could be better like once the sheets has stains that can’t be removed it’s time to get rid of them pool wasn’t available it is was hot but would stay again. You get what you pay for I asked for more sheets and they were provided so not so bad
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Dr. Carlos

2023년 8월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 11일
Hello Dr. Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value, clean, quiet. Nothing special but good service
2023년 7월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 11일
Dear Jane,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES THOMASVILLE. We value you as our guest and welcome your 4/5 score. It's great to read that your visit was filled with good value, good service, it was quiet and clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sarah 님, Thomasville

별로예요: 청결 상태, 편의 시설/서비스
Check in lady was sweet that was the only good thing about this whole fiasco. Get into room used soap in bathtub, hair ties around the shower head, dead bugs on floor, tv did not work (which she did fix). 2 am fire alarm in rooms starts blaring multiple times, called and different lady said she does not know why and it is not a concern. Person checking in at 3 am repeatedly blowing his horn with his remote on his car and talking so loudly that it kept me up an hour. VERY NOISY, bed was like sleeping on a brick.. I would have done better just sleeping in my car at least I would have gotten some actual sleep. NO coffee or breakfast at 6:15 am when I checked out even though it says there was to be free breakfast.
답변 제공: Chevanese RediResponse Specialist 님, 2023년 7월 29일
Dear Sarah,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Thomasville. I am glad to hear you had a nice encounter with our front desk clerk. However, I was saddened to read that your stay fell short of your expectations due to the poor housekeeping, the noise disturbances and the dead insects you reported, along with the other listed hindrances. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please accept our sincerest apologies for any inconvenience caused. I have notified the property of your comments so they can work to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRediResponse Specialist

2/10 - 너무 별로예요

Quwyndoline

First thing was the p
2023년 7월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 7월 26일
Dear Quwyndoline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. In the future, please consider adding more details to your comments to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 - 훌륭해요

Dameca

좋아요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 7월 25일
Hello Dameca, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 - 훌륭해요

Brian

2023년 7월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 8월 21일
Hello Brian,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Thomasville. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist