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더 샤토 호텔 & 컨퍼런스 센터 여행 후기

3 out of 5
더 샤토 호텔 & 컨퍼런스 센터
1621 Jumer Dr, Bloomington, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1390개 이용 후기 중 628개" "
평점 8 - 좋아요. 1390개 이용 후기 중 391개" "
평점 6 - 괜찮아요. 1390개 이용 후기 중 185개" "
평점 4 - 별로예요. 1390개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1390개 이용 후기 중 74개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Manish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quite and safe
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an excellent 5-night stay in the premium king suite. It was VERY clean, comfortable and spacious. The decor and shower were particularly stylish. There were a couple of odd things like the stove giving error messages from time to time, and there's only half of a glass panel in the shower, so water would slash onto the floor. These were minor, and I loved the room overall. Would definitely stay in this same suite again.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

richard

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the antiques and the castle like venue. The free breakfast was good. The workers were always helpful. and now they have rooms that accommodate you sweet doggies so they can come with you. Very enjoyable trip. :)
2024년 5월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 10일
Hello Richard,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in room 110, pool level. It was a beautiful hotel, once my spouse and I have our actual wedding, we definitely have this hotel in mind, the colors and theme of the lobby is definitely my taste/style, I felt like I was in a castle. I loved the chandeliers, land scape, and even though we didn't use valet parking during this stay, it's definitely fast and convenient. Overall I was very satisfied with stay.
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 10일
Hello Ashley,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Brenda

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my third time staying here in the past year. The rooms have always been clean, love the remodeled bathrooms, and the beds are comfortable. The pool and hot tub are very nice . I also love the complimentary breakfast. Will continue staying here when I am visiting my daughter at ISU.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything is wonderful. The back hallway needs a little attention. It smells the other than that. Everything is wonderful and I’m glad you’re getting construction done.
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 10일
Hello Kelly,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

6/10 - 괜찮아요

Antoinette

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loud guests however staff did try to stop them. Shower was beautiful.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 8일
Hello Antoinette,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

4/10 - 별로예요

Jim

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 10일
Hello Jim,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

6/10 - 괜찮아요

James

출장 여행
별로예요: 숙박 시설 상태 및 시설
Facility is very old. All the wood painted furniture was sticky. Not dirty but icky sticky. Also, room are dark. No outside light small windows.
2024년 4월에 4박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 8일
Hello James,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Kenneth

좋아요: 숙박 시설 상태 및 시설
Everything was great
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 8일
Hello Kenneth,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

George

Area around the hotel needs some repair
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 8일
Hi George,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Evelyn J

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrive, the person attending me was very helpful. Patient and honored my request next when I arrived at my room I was happy to see that there was No carpet which I loved. I was very satisfied and plan to return the next time I visit Bloomington Illinois. The reason I didn’t check the box as being safe it’s because you always have to be aware of your surroundings so that you will be safe. I hope you understand that.
2024년 5월에 3박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Evelyn,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Rosa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Rosa,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Erica

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely facility with friendly staff.
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Erica,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 8일
Hi Laura,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Carmen,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an absolutely amazing place to stay. I enjoyed how pretty the place is. I was a bit taken back though I didn’t have daily room clean ups which I am use to but for 4 days and night I had to get use to their policy of only cleaning room on check out.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Carmen,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Gerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty nice property...kind of gitchy as it is old/new. Modern amenities, but with an old world feeling. Priced right with a really nice pool/hot tub and exercise room. The sauna was being upgraded - so no go for our stay. Stay here for a bit of an old world/Euro experience. We'll be back.
2024년 5월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Gerry,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Brett

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Chateau took care of my daughter and I. The building offered clean rooms, and had personable staff. Excellent stay.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Brett,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

4/10 - 별로예요

Belinda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
I did not like the room, it was not as the picture that was posted. The bathroom, was not clean for my expectation. The room was next to the elevator, therefore, heard every noise and people.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 5일
Hello Belinda,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very stylist and the staff was very friendly and the room was very clean. Could hear the people in the next room.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Tom,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 직원 및 서비스
The hotel is very and has beautiful decorations and lovely sitting areas. The hot tub was very uninviting as it had brown foam swirling around in it. The pool area seemed very dark but the 20 plus kids playing around didn't seem to mind. There was also some kind of construction blocked off in the entrance to the pool. It was very disappointing for us since we booked this hotel specifically for the pool and hot tub.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 3일
Hello Linda,Thank you for your review! We appreciate your feedback and are sorry to hear that the amenities you experienced fell short of meeting your expectations during your stay. Our management team has received your feedback and will take steps to ensure guests arrive to a welcoming environment.If given the opportunity, it would be our pleasure to host you again in the future. We look forward to making your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Teri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Teri,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 직원 및 서비스
There were very rude guests in another room with a loud TV and there were others that were yelling down the hallway. Almost had to call the front desk at 1am to get the guests to turn down their TV. These disrespectful guests weren’t the hotel’s fault. The property is old fashioned and dated and could use a remodel. But my room was clean and cleaning crew appeared to take pride in their work which I appreciated greatly.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Karen,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

4/10 - 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby smells like mildew and the odor of cleaning supplies in the room is overwhelming. Would not recommend.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Sarah,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

6/10 - 괜찮아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean and the bathroom has been upgraded. The rest of the room was a bit dated. However it was clean and the bed was comfortable.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Amy,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Nikole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our 2 night stay.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Nikole,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a nice hotel. We enjoyed the decor and the whole vibe. The property was well maintained. All staff was very polite and mindful of guests. You would rarely see the staff that maintained the cleanliness, but you could always tell they were there. Front desk staff was very professional and informative. I didnt get his name, but bravo. Location was ideal within walking distance of several shopping centers. Behind the hotel was a pond with an abundance of ducks. They all had paired off with several babies each and none of them were afraid of us so we got up close. The room was kind of small but cozy. The bed left something to be desired. Old mattress very springy, but not broken down yet. The doors dont have noise guards and the walls arent as thick as they look. It was so noisy with all the dance girls and whatever other kid groups were there. The children and their parents were extremely loud and inconsiderate of the fact there were other people who paid good money to stay as well. I would recommend calling and finding out about groups staying before booking. Spent 51/2hrs on the rd and too much money to get maybe 3 hrs sleep in 2 days because people are A Holes and guess what theyre breeding more of them!!!!
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 5월 3일
Hello Tanya,Thank you for your review! We appreciate your feedback and are sorry to hear that the room you experienced fell short of meeting your expectations during your stay. Our management team has received your feedback and will take steps to ensure guests arrive to a welcoming environment.If given the opportunity, it would be our pleasure to host you again in the future. We look forward to making your next visit a 5-star stay!Best Regards,

6/10 - 괜찮아요

Heather

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Heather,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Katrina,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A step back in time-quaint with a European flair. Room was fine except no microwave and smelled slightly smoky. Breakfast was great.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Cheryl,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Misty

2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Misty,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Travis

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Travis,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

6/10 - 괜찮아요

Julie

2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Julie,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place,
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 30일
Hello Peter,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

4/10 - 별로예요

Mounika

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Smooth check in and check out. However, I noticed red LEDs blinking inside the bathroom's light. I guess that they might be secret cameras (just a suspicion) but they can(might) be light sensors too.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 25일
Hello Mounika,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

2/10 - 너무 별로예요

Pamela

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Pamela,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Mary 님, Saint Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Character of the property is beautiful.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Mary,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Rachel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we come to town, we always want to stay here. Clean, friendly and priced reasonably
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Rachel,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Michael 님, Milwaukee

가족 여행
좋아요: 편의 시설/서비스
The breakfast was superb, the room was clean, the these orderly. I understand that these are all expected but not all motels maintain these conditions.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Michael,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Bella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had no issues & everyone was friendly.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Bella,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

10/10 - 훌륭해요

Claudia Metros

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby is beautiful, rooms are spacious & breakfast was delicious!
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Claudia,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

2/10 - 너무 별로예요

Debra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Debra,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Gen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was way so fast and smooth. Staff was so courteous and with a smile.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Gen,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

8/10 - 좋아요

Vicky

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This could be a very nice property if someone took it over and maintained it, updated it, kept it clean. I don't think the inside has been updated since my brother got married there over 30 years ago. If you want to stay current these things need to be addressed.
2024년 4월에 2박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 24일
Hello Vicky,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

10/10 - 훌륭해요

Ryan

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

JoAnn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Love the unique ambiance of this hotel!
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 21일
Hello JoAnn,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,

6/10 - 괜찮아요

Caitlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
i’m a local to the area, i’ve stayed here before, often come to parties held here, it’s a good spot. however, the door handle to our room was broken and had little stickers on it as if a little kid was playing with it and it never got cleaned. the shower had no door or curtain, was just open and water would get everywhere. the keycards barely worked, if there was not someone from our group in the room already to open it for us i’m not sure how we would’ve gotten back into it. very outdated systems, which is surprising because a few years back they did a remodel. Also the elevator down the hallways was broken, so to get anywhere you had to walk all the way to the other side of the hotel for the working elevator. the pool was nice, could’ve been cleaner. the TV was so old you couldn’t even see the colors and shows it was so blurry. The furniture in our room besides being decades old was also broken. Broken desk drawer and chipped dressers. There were also barely an outlets, had to unplug the mini fridge just to charge our phones.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 19일
Hello Caitlyn,Thank you for your review! We appreciate your feedback and are sorry to hear that the room you experienced fell short of meeting your expectations during your stay. Our management team has received your feedback and will take steps to ensure guests arrive to a welcoming environment.If given the opportunity, it would be our pleasure to host you again in the future. We look forward to making your next visit a 5-star stay!Best Regards,

6/10 - 괜찮아요

Nikkia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The pool and hot tub should be cleaned during the hours it’s closed.
2024년 4월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 19일
Hello Nikkia,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,

8/10 - 좋아요

Marcela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Offers
2024년 2월에 1박 숙박함
답변 제공: The Chateau Team 님, 2024년 4월 18일
Hello,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,