고급 침구, 필로우탑 침대, 객실 내 금고, 무료 유아용 침대
예약 가능 여부 확인

더 코튼 세일 호텔, 태피스트리 컬렉션 바이 힐튼 여행 후기

3.5 out of 5
더 코튼 세일 호텔, 태피스트리 컬렉션 바이 힐튼
126 West Bay Street, Savannah, GA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 514개" "
평점 8 - 좋아요. 1000개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 96개" "
평점 4 - 별로예요. 1000개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 24개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming and accommodating and the room was pleasant with a great view and cute balcony. All together a beautiful stay
2024년 4월에 1박 숙박함

8/10 - 좋아요

Felina

좋아요: 직원 및 서비스, 편의 시설/서비스
Hair on pillow case and lotion dispenser not attached to wall. Signage from the street adjacent to the river could be greatly improved since Google maps directed me to that entrance. Once inside the building, there is no signage to tell you that you are in the hotel or directions to get to the lobby. Otherwise, the service staff was fantastic, excellent location, and stylish hotel.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Eric

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed bugs …. That is all - still have marks all over from a week ago
2024년 3월에 3박 숙박함
답변 제공: Shon G 님, 2024년 3월 19일
Hello Eric,This is the first that this has been brought to our attention. Can you please reach out to management directly as we take this serious.

10/10 - 훌륭해요

Donna C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shawn, the lady at the desk stayed on the phone with us giving turn by turn directions after our GPS sent us in the wrong direction. Such great service and with a smile. Beautiful hotel with beautiful views and very comfortable.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Donna C,Thank you for the kind words about Shon and your hotel experience while in Savannah. This is exactly what we strive for with every guest, and we look forward to welcoming you back to our hotel.

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Cotton Sail is in a great location to explore Savannah, and the price is reasonable. The hotel itself is a bit tired, and could use a refresh. Also, Apple Maps took us down to River Street, which isn't the entrance to the hotel. Someone needs to fix this!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
We are so happy to read you enjoyed your stay. We will pass your feedback about the directions and the appearance on to the appropriate people.We look forward to welcoming you back to our hotel.

6/10 - 괜찮아요

DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Loyal Hiltons Reward members very disappointed in 50th Wedding Anniversary hotel. Room very plain with very average furniture. All wood antique flooring was unique but not comfortable. River view small balcony was a nice plus we did enjoy, and pay for. Advertised lounge and then rooftop dining and bar were colossal disappointments; very second rate in service, food, and atmosphere. Also the dining was third party so not room chargeable with Rewards benefits. 2 out of 3 front desk help were unconcerned and no help. Two nights we had extremely loud clunking neighbors above which they only got quieted down after 3 complaints to midnight. I will commend concierge and house keeping, they were great. We chose Hilton for a once in a lifetime celebration and were truly disappointed.
2024년 1월에 5박 숙박함
답변 제공: Shon G. 님, 2024년 2월 28일
I am really sorry your stay with us was not to your licking. I will follow up with the team to address your concerns. We offer three restaurant/lounges in the building and it seems as if you may have entered the dining location that we are not associated with, but rather conveniently located in the building.We look forward to welcoming you back in the future to provide you with the exception experience that is to be expected.

8/10 - 좋아요

Skyler 님, Orange Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Shon G. 님, 2024년 2월 28일
Thank you for your feedback! We look forward to welcoming you back to our location.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not worth the price!
Water was Lukewarm for sink and shower instead of hot. Found a fingernail on the floor and very dirty around edges of furniture. Stay away from fifth floor as it is the floor below the rooftop lounge, so the noise is constant. Elevators were slow. Walls are paper thin I could hear the next rooms conversations. River view was nice, but balcony is tiny.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas 2023
Very nice hotel. Our only issue was with the restaurant on the 6th floor. It was sub-par to say the least and the decor was awful. Our room was just fine and the staff was friendly.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location
Beware that parking is Valet only and it cost $39 for them to park my car 20ft away from where I left it and I was told three times that the valet drivers work for tips only, also the management recently remove a guest ability to use the HDMI input on the tv in the room and people who travel allot use that for a firestick or other device, otherwise its a great hotel in a great location.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a great location right in the middle of everything. We had a balcony it is really small but you could walk on it
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Shane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Najib

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Donald 님, Orange Beach

2023년 11월에 1박 숙박함

8/10 - 좋아요

Yann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel super bien placé sur l’artère de la river street. Depuis là, vous pouvez visiter l’ensemble de la ville à pied sans problème. Hôtel sympa avec son charme en brique avec son histoire. Chambre et salle de bain spacieuse. Propreté ok mais le sol en parquet (de type bateau) aurait pu être mieux entretenu. Personnel d’accueil très bien, conseils adaptés
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Chris

가족 여행
별로예요: 청결 상태, 객실의 편안함
One night and we switched hotels without refund
We got there and the directions on the gps take you to River Street which is essentially the rear entrance instead of the main entrance where the valet is. That was very frustrating. The lobby was extremely tight and hard to maneuver. The first room we were in was on the 3rd floor and had a large step down about a third of the way down. We had a 2 year old with us and so we asked if there was another room because this was dangerous for her to play around. They said they could get another room and so we changed. They put us on the 5th floor on the corner which is directly underneath the rooftop bar. They could have told us we could move, however, the room would be rather noisy but they did not say anything. We moved to the new room and everything seemed okay. The floors were a bit sticky and dust was everywhere (things didn't seem the cleanest). Around 7 pm or so the loud music started. For hours we heard extremely loud music and bass that literally shook the room. Online the hours said it closed at 11 pm so I toughed it out. The loud music did not stop until SIX IN THE MORNING. I got maybe an hour of sleep. I asked the front desk about this and they did not offer to move us or do anything and just said "River street is loud". This had nothing to do with River Street... it was just the rooftop bar directly above us. We ended up moving to a different hotel and did not get a partial refund. Taking that loss was worth it. Never staying at that hotel again
2023년 11월에 4박 숙박함

8/10 - 좋아요

ELLEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

8/10 - 좋아요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with a lot of character.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesome view
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joseph

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, great staff and great dining and shops around the property!
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

C. Derek

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Keith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

8/10 - 좋아요

Karen E.

좋아요: 청결 상태
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location lovely rooms. Musty smell
2023년 8월에 1박 숙박함

8/10 - 좋아요

REGINA

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great river view, terrible front desk checkout!!
Rooms are definitely overpriced. However, the Riverview rooms with a balcony are great for those who like to see the cargo tankers and other boats pass by. The hotel is directly on the riverwalk with stores and restaurants. Downside is the sticky wood floors that appear to never be mopped. This was my second stay and I experienced the dirty, drip stained floors both times. The bathroom are moderately clean. The countertop in our bathroom was not wiped down and we found shaving hairs on the vanity mirror which was gross!! We had an 11:30 a.m. checkout granted by a nice lady at checkin, but the housekeeping girl knocked at 11 and seems perturbed that we were still in the room. She posted up outside our room with another housekeeper and waited for us to exit and gave us a smirk! The checkout clerk did not acknowledge our presence until I got her attention at the opposite end of the counter near the windows and interrupted her texting. Not a “thank you” “how was your stay” or “goodbye “. She took the room cards and nonchalantly stated that she’d emailed me a receipt, and then turned around. She was obviously having a bad day or she hates her job everyday. Either way, she does not represent Cotton Sail Hotel well and she needs to be retrained! I definitely will not stay here again unless I get a deal out of this world. BTW- valet parking is $38 a night unless you want to trek around for other options.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Steve

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 Stars
Nice clean hotel, friendly staff, great view, comfortable stay!
2023년 7월에 1박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Randy

2023년 7월에 2박 숙박함

8/10 - 좋아요

ANTHONY 님, Jacksonville

좋아요: 숙박 시설 상태 및 시설
Staff seemed to be bothered we were there and needed to keep doing what they were before we interupted them!!!
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Edward

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Not great
They’re for business. The Top Sail rooftop bar and restaurant was terrible. I think that is an outside business. But it really took away from the experience.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Charro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

ROBERT 님, HIGH POINT

2023년 5월에 1박 숙박함

8/10 - 좋아요

Dennis

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

8/10 - 좋아요

George

좋아요: 직원 및 서비스, 객실의 편안함
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Timothy

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Valentino

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could not stay at hotel due to death of the familiy member… Hotel management will not respond for cancelation for past 4 days and would not refund any money back… I would recommend this place
2023년 3월에 2박 숙박함

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great choice
Location is excellent, Employees very friendly, bed comfy and view fantastic. The room had a balcony but really, really small and only room for 2 people to stand on it and it is also scary as it seems like it would be unstable so not worth the extra money to book this. Gym is really small, only 3 machines and a yoga ball, no weights. Rooftop bar/restaurant is very cute and excellent view.
2023년 3월에 3박 숙박함

8/10 - 좋아요

shue

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location; it was very nice by the river. Building was interesting and staff was very pleasant.
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
River Street Disappointment
I have stayed with The Cotton Sail for several years in the past for an annual conference. I can say it has gone down badly. The elevators were out, there was a musty smell in all of our rooms (5 of us), and the floor was so sticky that I had to wear my shoes in my room. I'm returning to Savannah later this year, and I have canceled my reservation and switched to a different Riverstreet hotel. It is one of the most expensive and has always been worth it; however after this trip, my loyalty will have to go elsewhere.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Joan 님, Sugarloaf

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love love love this place
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Anna Kate 님, Fitzgerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy checkin. Staff was friendly!! Amazing view of the river from our balcony, well worth the extra $15. Great hotel!!
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The great celebration
We celebrated my son’s completion of college here! Perfect location! Easy access to all the shops and restaurants! We easily walked through the entire city!
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Lizieda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ms. Vicky is the person who checked me in her customer service was above and beyond. even came out to greet me with an umbrella because it was raining. Thank you.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

JEFFREY

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and friendly staff but that’s it. Room was unclean especially the bathroom which was filthy. There were pubic hairs on our shower floor. The said there was a fitness room. It was the size of a large bathroom and included an old treadmill and a Peloton that seemed to be assembled improper due to its shaking. I’m kicking myself because the Hyatt down the road was only an extra $10 per night and was spectacular. Also upon checkout we found out that may stay which was supposed to be $418 for 2 nights was now $550 due to $39 per day valet parking (which btw the sign only said $39 not per day) and assorted city and hotel fees that are normally in the Expedia price but where not. Turned what should have been a nice getaway into a nightmare. We spent the entire trip trying desperately to stay out of our except for sleeping. Stay away.