일광욕 테라스

풀먼 리조트 알 마르얀 아일랜드 여행 후기

5 out of 5
풀먼 리조트 알 마르얀 아일랜드
Marjan Island Blvd., Ras Al Khaimah

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 400개 이용 후기 중 151개" "
평점 8 - 좋아요. 400개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 400개 이용 후기 중 73개" "
평점 4 - 별로예요. 400개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 400개 이용 후기 중 25개" "

8.4/10

청결 상태

7.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Kellen Nolan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great stay 👍
2024년 4월에 1박 숙박함
답변 제공: Mari 님, 2024년 4월 23일
Dear Kellen, Thank you for the excellent feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 - 훌륭해요

Nidal

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are spacious, balcony is beautiful the only problem was the WiFi is very weak. Restaurant highly recommended especially Zaytouna.
2024년 4월에 2박 숙박함
답변 제공: Mari 님, 2024년 4월 15일
Dear Nidal, We appreciate sharing your feedback. Your appreciation of our hotel and services make our day brighter, and we’re always delighted to serve happy guests like you.We will look into your concerns with the WiFi which has been already shared to our IT head. Our apologies for the inconveniences caused. Thank you for your recommendation. We’re overjoyed to have given you a wonderful experience at Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 - 훌륭해요

Hani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It a nice hotel located in Al Marjan Island in Ras Al Khimah, it is quite hotel to spend a few days, the staff in the reception are friendly and they welcome everyone with a smile , thanks to Said and Rahima, the room was excellent and located in the center facing the sea, we loved to have a nice relaxing time in this hotel.
2024년 3월에 2박 숙박함
답변 제공: Laurent Noury 님, 2024년 3월 19일
Dear Hani,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. We gratefully appreciate your feedback. We are delighted that you have enjoyed your stay with us. We always strive to provide quality service and satisfaction to all our guests. Thank you for commending Said and Rahima.We look forward to having you back with us. With all our very best wishes, Laurent Noury General Manager

6/10 - 괜찮아요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is good, however the staff need more training. I felt like they are treating me as a one visit client. I would voluntarily come back to hotel unless there is a motivation from the hotel ( offer, good price…etc.)
2024년 2월에 1박 숙박함
답변 제공: Mari 님, 2024년 2월 19일
Dear Mr. Mohamed,Thank you for sharing your feedback.It is a regret to hear that your experience with us fell short of expectations. Rest assured that your concerns will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit to Pullman Resort Al Marjan Island.With all our very best wishes,Laurent NouryGeneral Manager

10/10 - 훌륭해요

Aladdin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There should be more cleaning efforts. My room window is not cleaned at all finger prints all over it. Other than that everything is perfect. Thank you
2024년 2월에 1박 숙박함
답변 제공: Mari 님, 2024년 2월 12일
Dear Aladdin,Thank you for sharing your experience from your recent stay with us at Pullman Resort Al Marjan Island. Your concerns had been highlighted and will definitely share to our team. Rest assured this will be taken seriously for improvements to be made. We sincerely apologize for the inconveniences caused.We always strive to provide quality service and satisfaction to all our guests. Thank you for your patronage. We look forward to having you back with us.With all our very best wishes,Laurent NouryGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Older Rooms than you'd expect-odd.
Was surprising to find it a very old feeling hotel in its room accommodations. Lacked plugs by the bed, little things like that...Found the wifi a bit "iffy" my 1st room, bed was awkward, phone didn't work, sink leaked. Front desk was gracious enough to change my room and 2nd room still had a non-functional phone but a nicer view and I appreciated they're willingness to move me with no hassle. Still, rooms feel very "old school" and not so much in the cute or quaint way.
2023년 12월에 2박 숙박함
답변 제공: Mari 님, 2023년 12월 28일
Dear valued guest,We appreciate sharing your feedback during your recent stay with us at Marjan Island Resort. We are truly sorry to hear that we did not deliver the service you have come to expect from us. These concerns have been highlighted and will be shared to the team members. Rest assured that your feedback has been taken very seriously to rectify these issues. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 - 훌륭해요

Ambili

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was an amazing stay
2023년 12월에 1박 숙박함
답변 제공: Mari 님, 2023년 12월 28일
Dear Ambili,Your words have brightened our day!We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know you really had an amazing stay. We value your feedback and look forward to seeing you again at Marjan Island Resort.With all our very best wishes this Festive Season,Laurent NouryGeneral Manager

10/10 - 훌륭해요

ROBERTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Mari 님, 2023년 12월 28일
Dear Roberto,We sincerely appreciate your five-star review you sent us over. Thank you for placing your trust in us. Our entire team deeply appreciates it.With all our very best wishes,Laurent NouryGeneral Manager

10/10 - 훌륭해요

Mrs Sarabjit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2023년 11월에 7박 숙박함
답변 제공: Mari 님, 2023년 12월 28일
Dear Mrs. Sarabjit,We sincerely appreciate your excellent feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

8/10 - 좋아요

Iyas

2023년 11월에 1박 숙박함
답변 제공: Mari 님, 2023년 12월 28일
Dear Iyas,We sincerely appreciate sharing your feedback. Thank you for placing your trust in us. Our entire team deeply appreciates it.We look forward to welcoming you again to Marjan Island Resort.With all our very best wishes,Laurent NouryGeneral Manager

4/10 - 별로예요

Theresa

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Farah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting Hotel
Awful, dirty room poop in the toilet from previous guests.
2023년 9월에 1박 숙박함
답변 제공: Manas 님, 2023년 9월 29일
Dear FarahThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

6/10 - 괜찮아요

Darrell 님, Wirral

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and service. I didn't like the fact that the resort is "dry" (no alcohol) and don't think this was made clear to me enough when booking. Available TV channels were very poor. For a 5 Star Resort, I would have expected much better choice, including much more live sport and movies.
2023년 9월에 6박 숙박함
답변 제공: Manas 님, 2023년 9월 27일
Dear DarrellThank you for your valuable time and feedback. We have taken note of your comments for future improvements to be made and we sincerely look forward to welcome you back in near future. With best wishes

10/10 - 훌륭해요

Omowunmi 님, Fort McMurray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay. The staff is friendly and helpful, we had the buffet breakfast and it was great! There are limited dining options on the resort, besides the buffet, so we just ordered take out. My understanding was that there is a private beach but it’s not easily accessible. We didn’t see it when we walked around.
2023년 7월에 2박 숙박함
답변 제공: Manas 님, 2023년 9월 27일
Dear OmowunmiThank you for your constructive comments and positive feedback. We value your feedback and it motivates us to keep improving. We sincerely look forward to welcome you soon at our Resort. With best wishes

6/10 - 괜찮아요

Jean Christophe 님, North Miami Beach

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
No beach Terrible dinning
답변 제공: Manas Lal 님, 2023년 7월 30일
Dear Jean Christophe Thank you for your constructive and valuable feedback. We have taken note of it and will share with our team to ensure we improve on our services and facilities. We hope to welcome you back in near future.

10/10 - 훌륭해요

Burnett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2023년 5월에 2박 숙박함
답변 제공: Manas Lal 님, 2023년 5월 15일
Dear BurnettThank you for staying with us and we are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back. Sincerely

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manas 님, 2023년 5월 4일
Dear Valued Guest Thank you for your valuable time and feedback. We are delighted to learn that you had a good time and enjoyed your stay. We look forward to welcome you back soon. Sincerely

2/10 - 너무 별로예요

khawla Al

2023년 3월에 1박 숙박함
답변 제공: Manas 님, 2023년 3월 23일
Dear khawla AlThank you for your valuable time and constructive feedback. We accept your feedback for future improvements to be made and look forward to welcome you back. Sincerely

8/10 - 좋아요

R.

2023년 3월에 4박 숙박함
답변 제공: Manas 님, 2023년 3월 23일
Dear R.Thank you for your valuable time and feedback. We are pleased to know that you had a good time and we look forward to welcome you back. Sincerely

10/10 - 훌륭해요

Mom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 4박 숙박함
답변 제공: Manas 님, 2023년 3월 14일
Dear MomThank you for your valuable time and feedback. We are delighted to learn that you had a good time and enjoyed your stay with us. We look forward to welcome you back in near future. Sincerely

10/10 - 훌륭해요

Muhammad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed there the 3rd time and each time is better. The room cleaning guys are amazing. Everyone around is amazing. They wont hassel you for tips or anything. Always smile. Always eager to help. Abs love the way the staff makes everyone welcome. Got a good upgrade. So that was good. Food was ok. Wont rate it the best but the rest of the hotel is just amazing
2023년 2월에 3박 숙박함
답변 제공: Manas 님, 2023년 3월 1일
Dear Muhammad Thank you for positive and wonderful comments. We have shared it with entire team and it inspires us to keep improving. We have taken note of your constructive comments for future improvements also. We look forward to welcome you back in near future. Sincerely

6/10 - 괜찮아요

Mohammed

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice Facilities but medium Service Level.
Hotel rooms were good with nice balconies, TV should allow for connecting external inputs easily. We booked the hotel for availability of indoor pool since outdoor water is cold now, however children were not allowed in indoor pools and no mention of this online at booking. Published times for Gym, Pirates Club etc are not right they open later and close earlier. Room Service was extremely unprofessional calling us 3 times to correct their offers and then advising lack of availability after 30min. Hotel does not check the requests made at booking, totally unaware. Check-in is slow but they did give us an upgrade for one room with a little extra space. Beach is a shuttle ride or 5-10min walk outside the hotel. Generally, nice rooms and combination of facilities but lack of management attention to details and quality of services.
2023년 2월에 2박 숙박함
답변 제공: Manas 님, 2023년 2월 23일
Dear MohammedThank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.With all our very best wishes,

8/10 - 좋아요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Manas 님, 2023년 2월 16일
Dear JanineThank you for your valuable time and positive feedback. We are delighted to learn that you had a great time and enjoyed your stay. We look forward to welcome you back soon. With best wishes

10/10 - 훌륭해요

paolo

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

paolo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bella tutta. Camere ampie con vista mare( upgrading),personale fantastico spiaggia privata mare bellissimo buona colazione. Adatto per riposarsi al sole con un mare stupendo. Pregio: la tranquillita' per chi esce dalla vivrante Dubai
2023년 2월에 2박 숙박함
답변 제공: Manas 님, 2023년 2월 13일
Caro PaoloGrazie per aver condiviso la tua esperienza dal tuo recente soggiorno con noi.Siamo lieti di apprendere che hai trascorso una vacanza fantastica e che nel complesso sei rimasto soddisfatto dei servizi e delle strutture forniti dal resort.Non vediamo l'ora di darvi il benvenuto al vostro ritorno presto.Inviato con tutti i nostri migliori auguri,

10/10 - 훌륭해요

sulaiman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like almost every thinks except the Gym
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

sulaiman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 3박 숙박함

2/10 - 너무 별로예요

Anuj

2022년 12월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 12월 23일
Dear AnujThank you for your valuable time and feedback. We clearly did not meet your expectations during your stay and accept our sincere apologies for the inconvenience. We hope to have an opportunity to welcome you in future and be at your service.

8/10 - 좋아요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So good , but expensive
So good, but expensive
2022년 10월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 10월 31일
Dear MohamedThank for your valuable time and feedback. We are delighted that you had a pleasant stay and have taken note of your constructive comment. We look forward to welcome you back in near future. Sincerely

8/10 - 좋아요

Muhammet Hanifi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Güzel geçti
2022년 9월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 9월 8일
Dear Muhammet HanifiThank you for your valuable time and feedback. We are delighted to learn that you enjoyed your time and had a memorable stay with us. We look forward to welcome you back in near future. Sincerely

6/10 - 괜찮아요

PANKAJ

2022년 8월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 8월 27일
Dear Pankaj Thank you for your valuable time and feedback. It is disappointing to know that we did not meet your expectations during your last stay with us. Please share additional comments as it will help us to improve on our services. We sincerely hope we will have the opportunity to welcome you back in near future. Sincerely

2/10 - 너무 별로예요

Zakariya

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AC is not cooling, reception have 60%
2022년 8월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 8월 17일
Dear Zakariya Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team to make future improvements. We apologize for the inconvenience and sincerely hope to have the opportunity to welcome you in near future. Sincerely

4/10 - 별로예요

Sheikh Amjad

가족 여행
별로예요: 숙박 시설 상태 및 시설
Lack of variety in breakfast Smelly toilet We were told banana finished They shouldn't say this.
2022년 7월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 7월 30일
Dear Sheikh Amjad Thank you for your valuable time and constructive feedback. We have taken note of your comments and shared with our team as we strive for continuous improvement. Please accept my apologies for any inconvenience and we sincerely look forward to welcome you back. Best regards

6/10 - 괜찮아요

Sherif

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Check in was absolutely horrible
I do recommend to hire more friendly staff for the reception indeed with at least smiley faces
2022년 6월에 1박 숙박함

4/10 - 별로예요

Mohamed

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
اول غرفة استلمتها كان التكيف عطلان ولكن تم تغير الغرفة بعد ساعه رائحة الاثاث كريهة جدا والاثاث قديم ومتهالك تسجيل الوصول استغرق وقت المسبح الخارجي غير نظيف البحر خارج الفندق يحتاج مشي 5دقايق للسباحة
2022년 6월에 1박 숙박함

8/10 - 좋아요

Emma-Jane

2022년 4월에 2박 숙박함
답변 제공: Kaval Siddhu 님, 2022년 6월 21일
Dear Guest, Thank you so much for your perfect rating and kind review. We will convey your feedback to our team. We hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Imaobong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Very good experience, A guy named Ismail was amazing during breakfast and dinner.
2022년 4월에 3박 숙박함
답변 제공: Manas Lal 님, 2022년 4월 20일
Dear Iamobong Thank you for your valuable feedback and we are delighted to learn that you enjoyed your stay with us. We will share your comments with Ismail and the entire team. We look forward to welcome you back soon.

6/10 - 괜찮아요

Laney

좋아요: 청결 상태
I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.
2022년 3월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 4월 29일
Dear Laney Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to turn your impression around.

6/10 - 괜찮아요

Majed

가족 여행
اقامة جيدة .
2022년 3월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 3월 22일
عزيزي ماجد نشكرك على ملاحظاتك ويسعدنا أن نعرف أن إقامتك كانت مريحة. نتطلع إلى الترحيب بك مرة أخرى في منتجع وسبا جزيرة المرجان. بإخلاص

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 2월 22일
Dear Valued Guest Thank you for sharing your experience from your recent stay. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. We look forward to welcoming you back. Sent with all our best wishes,

8/10 - 좋아요

Henrik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 2월 22일
Dear Henrik Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

6/10 - 괜찮아요

MURAT

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Manas Lal 님, 2022년 1월 20일
Dear Murat Thank you for sharing your experience from your recent stay. It is our constant goal is to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective. We look forward to welcome you back. With all our very best wishes,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Very ordinary place
Check in staff were non professional and non courteous . Our one bedroom suite sofa bed was in very bad condition and hotel amenities are lacking with external pool having cold water and no sandy beach breakfast is reasonable but dinner buffet was very ordinary
2022년 1월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 1월 13일
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. We sincerely apologize for the shortfalls you experienced during your stay, especially with your experience with our colleagues at the reception. The concerns that you have highlighted has been shared with the relevant team members. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes,

6/10 - 괜찮아요

Ziad

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 1월 2일
Dear Ziad Thank you for sharing your experience from your recent stay with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. With all our very best wishes,

4/10 - 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A Bad Stay
The whole experience was not good for a 5* hotel , Tv was not working took 5 calls and going to reception to sort out an easy thing as a broken HDMI cable, because the cable was broken we also had no internet for hours. No lock on the door for the balcony, with two young children this was a big problem trying to keep an eye on the kids. The hot water became cold then hot then cold. The rooms were very dark not enough lighting. The transport to the beach was very slow and had to wait a long time for the buggy to arrive. The food a turtle beach, well the oven broke so half the order had to come from the hotel, so the food was cold and over cooked the burger rolls were like concrete. I have stayed at a few hotels at RAK, this is by far the worst, and would never go back, a total waste of money
2021년 12월에 2박 숙박함
답변 제공: Manas Lal 님, 2022년 1월 2일
Dear John Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to Marjan Island Resort & Spa and turn your impression around. Sincerely

10/10 - 훌륭해요

Hardik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay with little disappointments at lack of shower and changing facilities at swimming pool area
2021년 12월에 3박 숙박함
답변 제공: Manas Lal 님, 2021년 12월 31일
Dear Hardik Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We have also taken note of your constructive feedback for improvements to be made. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The stay was relaxing..and we enjoyed the stay. The location, view and overall facilities were excellent.. Downside... 1. We booked 2 rooms as a family together but upon check-in the rooms were on 2 different floors!! Only one room was upgraded as compensation. 2. The room infrastructure is appalling... door latches were broken, wardrobe door never shut, balcony chairs has bird poop. 3. The wash room looked rundown, there was no dental hygiene stuff available. 4. Mini bar was empty. 5. Buffet Dinner served at the restaurant was not at all value for money.
2021년 12월에 2박 숙박함
답변 제공: Manas Lal 님, 2021년 12월 31일
Dear Valued Guest Thank you for sharing your experience from your recent stay with us. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes,

10/10 - 훌륭해요

Bassem

2021년 12월에 2박 숙박함
답변 제공: Manas Lal 님, 2021년 12월 31일
Dear Bassem Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,

10/10 - 훌륭해요

tabish

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good.
Amazing experience. Great service
2021년 9월에 1박 숙박함
답변 제공: Manas Lal 님, 2021년 12월 31일
Dear Tabish Thank you for sharing your experience from your recent stay with us. We are delighted to learn that you had an amazing time with us. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes,