룸, 퀸사이즈침대 2개, 금연 | 고급 침구, 객실 내 금고, 책상, 노트북 작업 공간

윈드햄 가든 피츠버그 에어포트 여행 후기

3 out of 5
윈드햄 가든 피츠버그 에어포트
1 Industry Lane, Pittsburgh, PA

이용 후기

6.6
평점 10 - 훌륭해요. 1003개 이용 후기 중 218개" "
평점 8 - 좋아요. 1003개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 197개" "
평점 4 - 별로예요. 1003개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 152개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Kannan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Summary : Stay away from this property, at least till construction is complete. This is dated Apr 30, 2024. Details: The only good thing was nice front desk staff who worked with us in a civil and conducive manner. Other than that, there's nothing good - where do I start! this place is a dump; room cleaning is once every 3 days - what the hell do we need a hotel then? Rude housekeeper who did not show up when asked for and banged on the door probably because front desk gave her an earful; she refused to dust the room despite showing dust; just made the bed and flushed the toilet - claimed she was done in literally 2 days! And she lectured us, calling this place as not a hotel and just a "staycay" :( Room was full of dust, I found at least 3 insects in the room crawling over our bags and belongings! Hot water in the faucet was down to trickles.. Even liquid soap given was not enough for 2 for even for a day. I gave them lot of deference due to remodeling in progress but they should not accept bookings if they cant serve customers the basic faciltiies of a hotel.
2024년 4월에 5박 숙박함
답변 제공: Front desk 님, 2024년 5월 2일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

Wayne

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They are undergoing renovations, so it's a bit messy. Also 2 of the lights in our room weren't working. Beds were comfortable and the room was nice enough, but overall it was a meh experience
2024년 4월에 1박 숙박함
답변 제공: thank you 님, 2024년 4월 10일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: front desk 님, 2024년 4월 10일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had holes in ceiling, no dining or bar options as advertised.
2024년 3월에 1박 숙박함
답변 제공: Front desk Supervisor 님, 2024년 3월 3일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. We have updated our website to reflect the renovations we do have taking place and we are sorry for any inconvenience this may have caused Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

10/10 - 훌륭해요

Consuelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Front desk supervisor 님, 2024년 2월 22일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

4/10 - 별로예요

Tamekia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room, walls and doors were dirty. Hotel appears to be an older location but older shouldn't mean dirty and unkept. Ice machine only worked on one floor and it had black stuff coming out of the machine onto the ice.
2024년 2월에 3박 숙박함
답변 제공: Front desk 님, 2024년 2월 19일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 - 좋아요

Ramona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Under renovation but good considering
2024년 2월에 2박 숙박함
답변 제공: Front desk supervisor 님, 2024년 2월 18일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

4/10 - 별로예요

Gregory

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in was fine and I understand they are remodeling, when I asked the woman at check in what time coffee would be ready in am, as we had an early flight she said there was always coffee available. This am at 530 my husband went down and there was no coffee, the girl at the front desk said it wouldnt be ready until 630. At 645 when we went down to leave she was just starting to set out the breakfast and still no coffee for us or the other people trying to get to their flights. When I asked her she was extremely rude and dismissive. The room was clean and comfortable.
답변 제공: Front desk 님, 2024년 1월 31일
Thank you for your review. Coffee is 24 hours, however your husband was advised fresh coffee would be at 6:30 for breakfast time, since we make fresh coffee every 4 hours on schedule. When you saw our front desk worker in the middle of finishing set up for breakfast . You then proceeded to ask her where was breakfast that it was 6:45. She advised you she was currently finishing setting it up. She advised you unfortunately she was the only worker at that time. You told her that was not your problem, proceeded to curse at the worker, and before the worker could respond you walked off. However, we do want to inform you at that time our front desk worker is the only one to set up breakfast, make fresh coffee, check in/out guest, set up reservations, and answer phones. We do apologize for this inconvenience. Thank you,Wyndham front desk

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 26일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

2/10 - 너무 별로예요

Stephanie 님, POLAND

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Arrived at property , to check
2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 26일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

MONIQUE

In a very industrial area, this property is best suited to people doing business in the area. Under heavy renovations, the price was right for the condition of the place.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 24일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

8/10 - 좋아요

Elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This staff is always polite and courtesy with any interactions. Rooms was clean. It needs some updates, but they have started renovation. No breakfast was available during visit.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 24일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 - 훌륭해요

Deepak

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel nestled in a quite zone
Decent price for a wonderful stay
2024년 1월에 2박 숙박함
답변 제공: Front desk 님, 2024년 1월 24일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

6/10 - 괜찮아요

Michelle

2024년 1월에 1박 숙박함
답변 제공: Front desk manager 님, 2024년 2월 10일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Wyndham Garden of Nothing.
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

Shawna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

2/10 - 너무 별로예요

Mary 님, Erie

별로예요: 숙박 시설 상태 및 시설
The unit had no heat had to move. No water pressure to flush toilet or shower. The heater in 2nd room only worked on high fan and would heat then need to turn off to cool temp. There is no way to eat a meal except a grab and go breakfast. Finally, in the middle of nowhere. For a Wyndham it was a pathetic example of relaxation. We were not happy at all.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

10/10 - 훌륭해요

Lillian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

2/10 - 너무 별로예요

Luis

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow is all i can say. At check in, I asked for adjoining rooms and was told hotel was sold out, i laughed at the lady as we were only the 5th car on the whole property. After huff and puff we got adjoining rooms. Restaurant has been closed since pre-Covid, breakfast was only bagels and pre wrapped muffins. Coffee tasted like dirt. Our room was dated and smelled like a museum. Place is gross and dated and in the middle of No Mans Land. Not remotely close to the airport.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. We were sold out that day. You had requested for 2 queen adjoining rooms and we hardly had queens available. We did our best to accomodate you. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Secluded area little known hotel from the early 70s being upgraded. Management was very friendly and helpful.
2023년 11월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 - 훌륭해요

Theodore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located conveniently near Pittsburgh international Airport.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the worst experiences ever! Front desk young woman lied to me 3 times! Terrible attitude. I asked for room on top floor to limit noise, she gave me 2nd floor & said twice it was the top. The property was very empty & in poor condition so I thought they weren’t using the 3rd & 4th floors. Lost valuable sleep as she put someone above me & I was woken up 3 times during the night. She also tried to charge me an extra $25 for checking in at 1 pm! It’s obvious they are having severe financial issues & the hotel needs a new owner!! Stayed here many times when it was a Sheraton & in great condition- it’s not anymore! Stay anywhere else! Don’t know how it can be a Wyndham & it damages their reputation. No airport shuttle as was listed & restaurant has been closed for 2 yrs! Not even an ice machine. Sad to see this happen to a once great property. It’s in a remote area and no lighting on the long driveway to the hotel.
2023년 11월에 1박 숙박함
답변 제공: Front desk 님, 2023년 11월 28일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Our check in time is not until 3 p.m. and if any guests check in before 12 p.m. we charge them a 25.00 early check in fee, however we did not charge you 25.00. Had you informed the front desk of the noise we would have helped you out with that. We have mentioned on all the websites that our shuttle is not operating.Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

4/10 - 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed for an evening to be near the airport for an early flight. The bathroom walls were dirty, the bathtub/shpwer was so gross we would not use it. There was a pink soap scim stain arou d the drain and mildew stains surrounding..
2023년 11월에 1박 숙박함
답변 제공: Front desk. 님, 2023년 11월 26일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

Angela 님, Cincinnati

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

2/10 - 너무 별로예요

Jerry

Bathtub “Corner” in RM. 214 was either filthy or it was Mold. No Microwave. Property has no Signs directing you thru the 75 Street's and Buildings in the the Park from the time you take exit 56 off of 376 in Pittsburgh. I am 71 years old and can’t do GPS. Television choices sucked.
2023년 11월에 1박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 - 좋아요

Cynthia E. 님, Rosedale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay were there for 2 nights. Very comfortable.
2023년 11월에 2박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for your review.

8/10 - 좋아요

Joeanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Alright! We expected a little more modern place.
2023년 11월에 1박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for your review.

4/10 - 별로예요

Charles

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs an up grade
The room is clean. But it was in desperate need of work. Ice machine on the second floor wasn’t working and had mold in it. When we went to check out, I had a holler to get somebody to come to the desk because I needed a receipt. It was in the cart for me to take my luggage from my room to the lower floor. When I said something to the clerk, he goes well people must’ve had it in their room. Had a sign for pool but no pool.
2023년 11월에 1박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

6/10 - 괜찮아요

Keith

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for your review.

8/10 - 좋아요

Iris Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for your review.

8/10 - 좋아요

Nakia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business Trip
This was a business trip to Pittsburg. Room comfort was great for what I needed it for-sleep/shower. Also the room smelled good. Breakfast was very limited. Also the ice machine and vending machines on the floor didn't work. The front desk was very helpful.
2023년 11월에 3박 숙박함
답변 제공: Front desk 님, 2023년 11월 13일
Thank you so much for your review we really appreciate all feedback.

10/10 - 훌륭해요

Gideon

2023년 11월에 4박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
Thank you for your review.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff is great, room is fine, but don’t like going outside and having people come over to me begging for cigarettes and change, This needs to be addressed before something happens! I’m here for the Steelers game, not giving the homeless cigarettes and change!
2023년 11월에 1박 숙박함
답변 제공: Front desk 님, 2023년 11월 13일
First and foremost thank you for your review we appreciate all feedback.We are very sorry for your experience outside we were not aware of that happening and if we see if we will address it.Thank you

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: front desk 님, 2023년 11월 15일
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4/10 - 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel
This hotel should be closed down. It is in the middle of a huge office area and it should draw lots of traveling executives. The restaurant is closed and their "breakfast" is prewrapped muffins and bagels with milk or orange juice. I checked in at 2AM because my flight was late and there was some random guy in shorts and a tank top sitting in the lobby. I thought he might be the night attendant, but he wasn't. The person that checked me in was pleasant enough, but couldn't really help me locate anything around the hotel that might be open 24 hours. There were signs up that said pardon our construction, but there was no construction. I think they just put those up so they could get away with how dirty the place one. There was smashed bugs on the wall of my room, mold around the tub, hair hanging from the ceiling, writing on the wall, and the floors hadn't been vacuumed in months. I watched the cleaning staff the next day go in and out of rooms to clean, but I never saw anyone run a vacuum which explains a lot. The complimentary soap bottles were all half full with makes me wonder if they even change them out. Overall, this hotel was terrible and I don't recommend anyone actually stay there!
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Thank you!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Did not meet expectations
The curtains were ripped, and I'm pretty sure I was charged for requesting new towels. Their free "breakfast" was bagels, nutri-grain bars and cereal. While the staff is very friendly and helpful, I couldn't help but feel underwhelmed.
2023년 11월에 3박 숙박함
답변 제공: Front Desk. 님, 2023년 11월 6일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. We do not charge any guest for extra towels. Thank you!

10/10 - 훌륭해요

marvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
rooms had old furniture
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
For a 3 star hotel, I expected a little more. I've stayed in 2 star hotels and had similar experiences. One thing that stuck out was no vending machines on all floors. There was an ice machine, but no machine for drinks. If you wanted bottled water or soda you had to go to the lobby for it.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

4/10 - 별로예요

Rodeshia

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
As a returning customer I thought customer service would have been better period. Im in the area for a game. This is my 2nd time visiting the 1st time was great no problem at all, this time not so much first I arrived early I don't like the fact that this hotel charged me 25 dollars extra to checkin and they had empty rooms I dont see why that should have been an issue makes no since tome you have rooms available. 2nd although this was a better looking room than before, some of my towels were dirty and these are white towels looked smut or something. Good thing I bring my own linen when I travel for that reason. The next time im in town I will probably choose somewhere else. There ither things too but I'm over it.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences.

10/10 - 훌륭해요

Lakeisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was inviting and informative. Bed was comfy and room and bathroom were clean. Very quiet area. Convenient to everything! . Could use some upgrades in bathroom. Otherwise, a great and comfortable place to stay for the cost!!
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review, we hope you visit again soon!

6/10 - 괜찮아요

Santanna

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the smell of the hallways and the bathroom could use a little upgrade
2023년 9월에 4박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences

4/10 - 별로예요

Matt

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no hot water at all. Hotel was dated. Breakfast was a joke a bagel and a muffin. Hotel smelled like old smoke, stains on all the carpets.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Our hot water was fixed within a couple of hours.

4/10 - 별로예요

Kyle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Boiler broken, no hot water, staff suggested reaching out for discount
2023년 10월에 1박 숙박함
답변 제공: Front desk 님, 2023년 11월 4일
Thank you for taking the time to provide us with a review. We are disappointed to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures to resolve the problem and prevent from future occurrences. Our hot water was fixed the same day within a couple of hours.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were rude at check in and the carpets were gross. The hallways smelled and I would not stay here again
2023년 10월에 1박 숙박함
답변 제공: front desk 님, 2023년 10월 27일
Thank you for your review your feedback is appreciated

4/10 - 별로예요

Heather

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: front desk 님, 2023년 10월 27일
Thank you for your review your feedback is appreciated

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was very clean and the beds were comfortable. Close to the airport but it was very quiet. Slept like a baby the 1 night we stayed there
2023년 10월에 1박 숙박함
답변 제공: front desk 님, 2023년 10월 27일
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6/10 - 괜찮아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: front desk 님, 2023년 10월 27일
Thank you for your review your feedback is appreciated

6/10 - 괜찮아요

James 님, Suffolk

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
While there was limited staff (No Daily Housekeeping), all employees were very friendly and helpful. Location was a little out of the way, but there wasn’t any noise. Very quiet.
2023년 10월에 5박 숙박함
답변 제공: front desk 님, 2023년 10월 27일
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